Macy's Reviews in San Mateo, CA | Glassdoor

Macy's San Mateo Reviews

10 reviews

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San Mateo, CA

3.7
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Macy's CEO Jeff Gennette
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10 Employee Reviews

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Pros
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  1. "Administrative Support Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Mateo, CA
    Former Employee - Anonymous Employee in San Mateo, CA

    Pros

    Nice discount at Macys. I loved the people I worked with. I worked mostly behind the scenes, off the floor, so I didn't interact too much with customers on a daily basis. Got to know management well for a low level incoming employee working in the back of the store.

    Cons

    Can be a tough schedule, depending, especially around the holidays. Pretty high turnover in a lot of the departments. Can be a lot like High School - very click-ish.

    Advice to Management

    With non sales people, obviously there are no sale metrics to rate them by. Still important to weed out difficult, negative people and encourage hard working and dedicated staff.


  2. "Okay Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in San Mateo, CA
    Former Employee - Retail Sales Associate in San Mateo, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Macy's part-time (More than a year)

    Pros

    I liked that I could trade shifts with people and enjoyed working with fellow sales associates.

    Cons

    Pays minimum wage. Management told us to contact them anytime there was an issue with a customer, but often time multiple managers would not come when called or take thirty minutes or more to arrive, leading to frustrated customers to become enraged. I had to quit when I went back to school because management would not work with my schedule and would often give me shifts outside of my availability. Management stressed the opening of new Macy's cards accounts and berated employees who did not open them regularly.

    Advice to Management

    Please become more organized and work with people's schedules. Understand that employees have outside lives and do not play favorites. My manager often times played favorites and I was not one of them.

  3. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in San Mateo, CA
    Current Employee - Retail Sales Associate in San Mateo, CA
    Recommends
    Positive Outlook

    I have been working at Macy's full-time (Less than a year)

    Pros

    Flexibility. Online system for scheduling

    Cons

    Usage of coupons which customer don't understand the fine prints written in small letters which causes confusion.


  4. Helpful (1)

    "Management's Obsession with Opening Macy's Credit Cards"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Counter Manager in San Mateo, CA
    Former Employee - Counter Manager in San Mateo, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Macy's (More than 3 years)

    Pros

    Employee discount, first access to sale items

    Cons

    Inefficient staffing, extreme pressure to open Macy's Credit Cards, lack of coaching and encouragement, "drive-by" management styles, lack of career progression and advancement opportunities, lack of onboard ing/training

    Advice to Management

    Stop emphasizing unrealistic expectations of opening 3+ Macy's credit cards per shift and invest in developing and training your employees!


  5. "Macy's"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Mateo, CA
    Former Employee - Anonymous Employee in San Mateo, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Macy's part-time (More than a year)

    Pros

    Good benefits for employees such as 40-50% off for most cosmetic only for employee

    Cons

    Have to solve so many customer services experiences
    Sometimes, I also met with super rude customers, however, Macy's always accepts customer is always right


  6. Helpful (3)

    "I was well trained & gained a vast understanding of visual."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visual Merchandiser in San Mateo, CA
    Former Employee - Visual Merchandiser in San Mateo, CA
    Recommends
    Neutral Outlook

    I worked at Macy's (More than 5 years)

    Pros

    Good mgmt, 401k matching contributions, profit sharing, medical benefits, & employee discounts

    Cons

    Understaffed, work overload, low pay, small raises, vacation time blackouts

    Advice to Management

    mgmt & support staff are understaffed & overworked w/unrealistic objectives. There needs to be more staff & incentives for support. Too many floor moves, @ critical times of the year, & store visits on top of under trained associates.


  7. "Attempts at cutting costs take a toll on associates and customers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in San Mateo, CA
    Former Employee - Sales Associate in San Mateo, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Macy's part-time (Less than a year)

    Pros

    I enjoyed the people I worked with. Great flexibility with schedule. Double-edged sword of having an employee discount.

    Cons

    One of the problems I faced on almost every shift was the lack of communication between the associates and the managers. On the whole, Macy's also just doesn't put enough people on shifts, so customers are constantly annoyed that they can't find associates to help them, or have to wait in long lines.

    Advice to Management

    Add more employees to each shift.

  8. Helpful (1)

    "Clinique Beauty Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Beauty Advisor in San Mateo, CA
    Current Employee - Beauty Advisor in San Mateo, CA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Macy's part-time (More than 5 years)

    Pros

    Laid back. Easy. Consumer are easy to manager. It's a great job while in school. Hours are great. Worth it.

    Cons

    Not high class. Have to deal with different kinds of people. No motivation.


  9. "It was really fun to be my first official job ever."

    StarStarStarStarStar
    Former Employee - Sales Associate in San Mateo, CA
    Former Employee - Sales Associate in San Mateo, CA

    I worked at Macy's part-time (More than a year)

    Pros

    flexible schedule. nice coworkers. easy going job.

    Cons

    out of date software on some cashiers


  10. Helpful (2)

    "Think twice before you start here..."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Group Sales Manager in San Mateo, CA
    Former Employee - Group Sales Manager in San Mateo, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Co-workers were helpful and friendly, schedules were fairly consistent so it was easy to plan things around work, discount was decent.

    Cons

    Really poor store management, no feedback given until review time so you were always blind sided by what they actually thought of you.

    Advice to Management

    stop being so passive. being on the salesfloor instead of always in your office would help.


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