Macy's San Mateo Reviews

Updated Dec 19, 2017

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3.7
88%
Recommend to a Friend
Macy's CEO Jeff Gennette
Jeff Gennette
0 Rating
  1. "Administrative Support Team"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in San Mateo, CA

    I worked at Macy's

    Pros

    Nice discount at Macys. I loved the people I worked with. I worked mostly behind the scenes, off the floor, so I didn't interact too much with customers on a daily basis. Got to know management well for a low level incoming employee working in the back of the store.

    Cons

    Can be a tough schedule, depending, especially around the holidays. Pretty high turnover in a lot of the departments. Can be a lot like High School - very click-ish.

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  2. "Sales associate"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in San Mateo, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Macy's part-time for more than 8 years

    Pros

    Nice people to work with and nice customer base. Flexible scheduling. Nice merchandise and store discount. Computer system is easy to learn

    Cons

    Not having enough staff and support. Dealing with irate customers not having staff at hand to assist. Long hours are obvious

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  3. "Okay Company"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in San Mateo, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Macy's part-time for more than a year

    Pros

    I liked that I could trade shifts with people and enjoyed working with fellow sales associates.

    Cons

    Pays minimum wage. Management told us to contact them anytime there was an issue with a customer, but often time multiple managers would not come when called or take thirty minutes or more to arrive, leading to frustrated customers to become enraged. I had to quit when I went back to school because management would not work with my schedule and would often give me shifts outside of my availability. Management stressed the opening of new Macy's cards accounts and berated employees who did not open them regularly.

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  4. "Great"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in San Mateo, CA
    Recommends
    Positive Outlook

    I have been working at Macy's full-time for less than a year

    Pros

    Flexibility. Online system for scheduling

    Cons

    Usage of coupons which customer don't understand the fine prints written in small letters which causes confusion.

  5. Helpful (1)

    "Management's Obsession with Opening Macy's Credit Cards"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Counter Manager in San Mateo, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Macy's for more than 3 years

    Pros

    Employee discount, first access to sale items

    Cons

    Inefficient staffing, extreme pressure to open Macy's Credit Cards, lack of coaching and encouragement, "drive-by" management styles, lack of career progression and advancement opportunities, lack of onboard ing/training

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  6. "Macy's"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Mateo, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Macy's part-time for more than a year

    Pros

    Good benefits for employees such as 40-50% off for most cosmetic only for employee

    Cons

    Have to solve so many customer services experiences Sometimes, I also met with super rude customers, however, Macy's always accepts customer is always right

  7. Helpful (3)

    "I was well trained & gained a vast understanding of visual."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Visual Merchandiser in San Mateo, CA
    Recommends
    Neutral Outlook

    I worked at Macy's for more than 5 years

    Pros

    Good mgmt, 401k matching contributions, profit sharing, medical benefits, & employee discounts

    Cons

    Understaffed, work overload, low pay, small raises, vacation time blackouts

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  8. "Attempts at cutting costs take a toll on associates and customers."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in San Mateo, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Macy's part-time for less than a year

    Pros

    I enjoyed the people I worked with. Great flexibility with schedule. Double-edged sword of having an employee discount.

    Cons

    One of the problems I faced on almost every shift was the lack of communication between the associates and the managers. On the whole, Macy's also just doesn't put enough people on shifts, so customers are constantly annoyed that they can't find associates to help them, or have to wait in long lines.

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  9. Helpful (1)

    "Clinique Beauty Advisor"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Beauty Advisor in San Mateo, CA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Macy's part-time for more than 5 years

    Pros

    Laid back. Easy. Consumer are easy to manager. It's a great job while in school. Hours are great. Worth it.

    Cons

    Not high class. Have to deal with different kinds of people. No motivation.

  10. "It was really fun to be my first official job ever."

    4.0
    Former Employee - Sales Associate in San Mateo, CA

    I worked at Macy's part-time for more than a year

    Pros

    flexible schedule. nice coworkers. easy going job.

    Cons

    out of date software on some cashiers

Found 11 reviews