Macy's Senior Customer Service Representative Reviews | Glassdoor

Macy's Senior Customer Service Representative Reviews

1 review

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Senior Customer Service Representative

3.0
StarStarStarStarStar
Recommend to a friend
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Macy's CEO Jeff Gennette
Jeff Gennette
0 Ratings

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  1. Helpful (1)

    "Its a job, Its a paycheck"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Tempe, AZ
    Current Employee - Senior Customer Service Representative in Tempe, AZ
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Macy's full-time (More than 3 years)

    Pros

    Great environment with caring associates who help each other.

    Cons

    The call center wants you in your seat and available for calls 100% of the time with a 2 % margin for error. Use your 2% for incidentals like bathroom breaks ONLY. The smell of the carpet.

    Advice to Management

    If management cannot be expected to adhere to a set schedule 98% of the time then why is this expected of your hourly employees. Management should be held to a higher standard and metrics. The employee surveys (regarding management) should be anonymous. Retaliation should not be tolerated.