Macy's Reviews in Syracuse, NY | Glassdoor

Macy's Syracuse Reviews

9 reviews

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Syracuse, NY

2.4
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Macy's CEO Jeff Gennette
Jeff Gennette
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9 Employee Reviews

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  1. "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Syracuse, NY
    Former Employee - Sales Manager in Syracuse, NY
    Recommends
    Positive Outlook

    I worked at Macy's full-time (More than 10 years)

    Pros

    Great co-workers, products and employee discount. The company is trying to project market trend and make changes accordingly. I loved being in the parade, seeing our specials on tv and feeling part of the company.

    Cons

    They want to see management make changes, but do not allow enough time for them to be able to take the courses they offer. Often it takes a long time for a common sense solution to be implemented. Cutting staffing leads to lower sales, but the goals remain the same. Not enough reward compensation.

    Advice to Management

    Listen to the people at the bottom more. Stop eliminating full time positions in favor of part time. Those employees were much more dedicated and less likely to turn over, building more repeat client business. Streamline MyClient to allow for emails and either add more registers or provide MyClient on laptops for cosmetic counters so that they are more likely to use the system without tying up the register.


  2. "Wouldn't recommend for seasonal work."

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Syracuse, NY
    Current Employee - Anonymous Employee in Syracuse, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Macy's part-time

    Pros

    - Flexible hours! Plus you can see your schedule a week or two in advance which is handy.
    - You can pick up or give up shifts whenever.
    - The attendance policy is generous. You earn credit for coming to work on time.
    - Working on days when there are big sales are actually pretty fun.
    - People in the executive office are nice.
    - The dress code is really easy to work with.
    - If you really love helping customers, this is the place to be.

    Cons

    - As a seasonal associate, they gave me 2 scheduled shifts for the 7 week holiday span. I personally don't know of anyone who takes on a 2nd job to only get 8 hrs of work.
    - Picking up shifts (which is how many seasonal and part-time associates get work) is a headache and tough to do. You constantly need to check the website to see what's open. I'm talking multiple times a day here.
    - People frequently disappear from the sales floor--as in, they hide and are nowhere to be found. There's no accountability. Managers don't really seem to be checking in on anything.
    - Departments are either understaffed or overstaffed. Either there are so many people doing the same thing that you can't breathe or there's no one but you and you still can't breathe.
    - Training isn't really that great. You do a lot of training on a computer. You (MIGHT) shadow someone maybe twice (not even a person in your assigned department) and they expect you to know everything.
    - Regular customers have been babied to the point where they expect to be able to use coupons on everything... even items according to Macy's policies that should not have coupons applied to them. When they don't get a coupon, they get too testy.
    - Most of the associates at my location are not very friendly or helpful. They too, expect you to know everything.

    Advice to Management

    - Train associates better. As in, don't make them do 6 or 7 hrs of the required computer training and expect that to be the end all, be all.
    - Also don't hire so many seasonal employees. No one benefits from having a million employees who don't really contribute.

  3. "Usually Feeling Rushed 😕"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Signing Team Lead in Syracuse, NY
    Current Employee - Signing Team Lead in Syracuse, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Macy's full-time

    Pros

    I like my early morning hours. Most of my fellow associates are enjoyable to work with.

    Cons

    The hours given to accomplish tasks are rediculously low. It is impossible to get. Our work done in the amount of time planned.
    Not all team members are willing to work as a team

    Advice to Management

    Department managers need to stay are their employees about keeping busy and cleaning and straightening their area.
    Way too many filthy fixtures.
    All racks need to be sized.
    Merchandise should be easily shoppable at all times.


  4. Helpful (1)

    "Macy's in NOT employee friendly."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Syracuse, NY
    Former Employee - Anonymous Employee in Syracuse, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Macy's full-time (More than 8 years)

    Pros

    Barely adequate employee discount 20%
    Macy's money is a sort of perk but has a lot of catches and requires the employee basically to coerce customers in order to earn Macy's money

    Cons

    It's retail! need I say more?
    The schedules have to conform to retail trends.
    extremely high customer dissatisfaction over misleading ad's and inferior products.
    Management who basically do nothing but constantly stare at computers and worry about their "metric"
    They pay minimum wage and employees are constantly assessed using nationwide metric.
    If management isn't staring at computers and worrying about their metric they are on the floor harassing and threatening employees about metric.
    huge HUGE pay disparity between sales associates and management.
    Department managers tend to not be knowledgeable in the department products. They seem to be placed in departments by seniority or their metric score.

    Advice to Management

    It seems that the objective is to sell cheaply made mostly inferior products, essentially be a Kmart or Wall-Mart but try to make people think it's higher quality merchandise which it may truly have been once upon a time but no longer is.
    if you are profit focused then cut out about 75% of your mind boggling management structure and concentrate on delivering service. your service is offensively bad!


  5. "Good learning experience working in retail environment as retail associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Associate in Syracuse, NY
    Former Employee - Retail Associate in Syracuse, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Macy's part-time (More than 3 years)

    Pros

    It was a good start for me, I worked there during high school and continued through college. Discount is good, and supervisors were always willing to work with me while I was in school.

    Cons

    Managers of the retail departments within the store were fairly negative since it was a small store; however, the store manager and office support staff made the working environment better.

    Advice to Management

    Encourage and train the local department managers to improve on inspiring their hourly associates. If you have positive front line workers, the people who interact with customers all day, the store's reputation will improve. Miserable managers can make the hourly associates incredibly hard to deal with as a customer.


  6. Helpful (1)

    "Macy's is the Worst Place One Would Want to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Counter Manager in Syracuse, NY
    Current Employee - Counter Manager in Syracuse, NY
    Disapproves of CEO

    I have been working at Macy's full-time (More than a year)

    Pros

    Pay is okay but absolutely not worth the stress the managers put you through!

    Cons

    Unbelievable stress put on the employees by managers that do nothing to enable the employee to perform to expectations. The managers do not do their part but give the employees a hard time when goals are not met. High level management has no idea what actually goes on at the store level, and doesn't seem to care. Lower level managers (counter managers and below) and lower paid employees are abused by the company. I saw an employee sitting in her car crying a few weeks ago after being criticized and embarrassed by a couple of regional managers in front of other employees and customers.

    Advice to Management

    Get off your butts, turn off the Thanksgiving Day parade, and see how your employees are treated!


  7. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Syracuse, NY
    Former Employee - Cashier in Syracuse, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Macy's part-time (More than a year)

    Pros

    Great people and customers, wonderful environment! Always interesting with many new things to do.

    Cons

    Inconvenient Hours with tough competition. Some customers were rude at times, but this is to be expected at any retail job.

    Advice to Management

    Talk to employees more and give more flexibility in hours. Also, give greater opportunities for advancement within the company

  8. Helpful (1)

    "Okay for short term work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Syracuse, NY
    Current Employee - Sales Associate in Syracuse, NY
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Macy's part-time (Less than a year)

    Pros

    Easy job and pleasant work environment. You get the discount and to see all the new and cheap clothes.

    Cons

    Bad pay and no room for advancement.

    Advice to Management

    Pay more and you wouldn't have such a high turnover


  9. Helpful (2)

    "Don't work at Macy's if you are able to find any other job."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Syracuse, NY
    Former Employee - Sales Associate in Syracuse, NY
    Doesn't Recommend
    Approves of CEO

    Pros

    Working in commission areas gives the opportunity to make very nice and competitive pay. Many of the lower level managers are very nice and will go to bat for the employees.

    Cons

    Constant policy changes make it impossible to know what the current set of rules you should be following is. Macy's seems to be anti-family and do not support any family activities. Employees are not given holidays off except Christmas and Easter. In fact, on holidays there are usually the most employees working, and they do not pay extra for the holiday.

    Advice to Management

    Do not keep changing policies, it makes it nearly impossible for employees to know what set of rules they should be following.


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