Macy's Reviews in Tempe, AZ | Glassdoor

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Macy's Tempe Reviews

Updated October 17, 2017
31 reviews

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Tempe, AZ

2.9
StarStarStarStarStar
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Approve of CEO
Macy's CEO Jeff Gennette
Jeff Gennette
6 Ratings

31 Employee Reviews

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Pros
Cons
  • Work life balance is nonexistent within a salaried position (in 372 reviews)

  • Poor management - pushing Macys credit cards - doesn't care about their associates (in 848 reviews)

More Pros and Cons

  1. "Macys Jobs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Tempe, AZ
    Current Employee - Customer Service Agent in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's part-time (More than 3 years)

    Pros

    Very easy job to do, love the environment

    Cons

    This job is sort of underpaid


  2. "Fraud Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ

    I worked at Macy's full-time (More than 3 years)

    Pros

    Awesome Staff, very flexible shifts available

    Cons

    Poor Moral, dismissed HR issues most of the time

    Advice to Management

    Get up to date with the times

  3. "horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fraud Specialist in Tempe, AZ
    Former Employee - Fraud Specialist in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Macy's (Less than a year)

    Pros

    there are none at all

    Cons

    they make it seem like the best place to work but as soon as you get upstairs from training it is everything but great


  4. "Bloomingdale's Client Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Specialist in Tempe, AZ
    Current Employee - Client Specialist in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's full-time (Less than a year)

    Pros

    Very easy, Customer Service type work, seasonal work is busy, Feburary - September is SO SLOW that you can just read a book waiting for incoming calls. I love it.

    Cons

    Sit down in one place all day long.

    Advice to Management

    Keep on hosting special event, they make work fun!


  5. "Relaxed attendance policy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Tempe, AZ
    Current Employee - Customer Service Agent in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Macy's part-time (More than 8 years)

    Pros

    Very flexible attendance policy, many different positions

    Cons

    No growth within company, underpaid

    Advice to Management

    Promote from within


  6. "Bloomingdale's Client Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bloomindale's Client Specialist in Tempe, AZ
    Former Employee - Bloomindale's Client Specialist in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Macy's full-time (Less than a year)

    Pros

    Had great cafe set up

    Cons

    Everyone talks about everyone at this company. Even adults talking about agents, its sad, the workers and leads are giving the company a bad name.

    Advice to Management

    Get a whole new staff other than Stephen P. he was an amazing person with a genuine heart.


  7. "Fraud Prevention analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fraud Agent in Tempe, AZ
    Current Employee - Fraud Agent in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Macy's (More than 3 years)

    Pros

    Really flexible schedules, great hours, lots of overtime and great co workers.

    Cons

    very stressful,lots of favoritism, really rude customers, low end of the pay spectrum.

    Advice to Management

    Value your employees

  8. "Great Call Center in Tempe, AZ"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than 3 years)

    Pros

    Work - Life balance for employees with young children or employees in college

    Cons

    Attendance policy is something to get used to.
    Retention rate is VERY bad
    Benefits are expensive with high deductibles

    Advice to Management

    Renegotiate benefits packages
    Work on retention


  9. Helpful (1)

    "Macy's Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tempe, AZ
    Current Employee - Customer Service Representative in Tempe, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Macy's full-time (Less than a year)

    Pros

    Environment not stuffy, Huge Call Center,and Cafeteria. Most of the Specialists are helpful. Facilitator knowledgeable & friendly

    Cons

    Some of the Specialists and Leads you call for help are rude and if you work late shift seems have to park really far out in the boonies.

    Advice to Management

    Feel that some Leads need to be trained more as when I ask questions my Lead doesn't seem to know the answers and directs me to seek advice from specialist line. As a Lead I personally feel they should be able to answer any work related questions


  10. "Good Start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Customer Service Agent in Tempe, AZ
    Current Employee - Credit Customer Service Agent in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's full-time (Less than a year)

    Pros

    Great environment and 3 weeks of training to start out. Good place for someone who loves or has experience with customer service. The benefits are great and they really take care of their employees. Fortune 500 company for 100 years. Can't get better than that.

    Cons

    If you don't like customer service or working with and helping people you obviously wont like the job. Other than that It's awesome.

    Advice to Management

    Keep doing what you're doing. Maybe offer bus passes for those who are in training at least.


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