Macy's Reviews in Tempe, AZ | Glassdoor

Macy's Tempe Reviews

Updated July 11, 2018
34 reviews

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Tempe, AZ

2.7
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Macy's CEO Jeff Gennette
Jeff Gennette
8 Ratings

34 Employee Reviews

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Pros
Cons
  • "Work life balance is nonexistent within a salaried position" (in 393 reviews)

  • "Did I mention the forceful pushing of Macy's credit cards" (in 867 reviews)

More Pros and Cons

  1. "Macys Jobs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Tempe, AZ
    Current Employee - Customer Service Agent in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's part-time (More than 3 years)

    Pros

    Very easy job to do, love the environment

    Cons

    This job is sort of underpaid


  2. "Be rude and fast they will be happy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Tempe, AZ
    Former Employee - Customer Service Specialist in Tempe, AZ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Macy's full-time (Less than a year)

    Pros

    Nice lunchroom, open Floor plan, training is ok.

    Cons

    They say do what it takes to make customers happy, go that extra mile, bit what they want is quantity. Quality when you have time. If your over the age of 35 and are given the customer personalised service cause thats what the issue calls for you will hear about it and not in a good way.

    Advice to Management

    Reread what it means to be a leader. You should want everyone to be successful.

  3. Helpful (1)

    "The Worst Interviews I've Ever Received"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bloomingdales Sales Professional in Tempe, AZ
    Current Employee - Bloomingdales Sales Professional in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Macy's full-time (More than 8 years)

    Pros

    none none none none none

    Cons

    I waited 2 hours for an interview because management was disorganized, and of course did not get the job . However , two friends who are very close to me applied to the same job, They were less qualified with no call center experience and have only worked one job their entire lives ... but they got the job. Whereas someone like me who is educated , has more experience working with upscale clients over the phone - got nothing.

    My two friends agreed that the hiring practices of this place are questionable .

    I interviewed a second time recently , and of course , had to wait almost an hour before I could get my interview . They didn't know i was supposed to interview , but somehow knew everyone else who was scheduled for an interview .

    I interviewed, the interview went great and of course ... i was not hired.
    it's becoming a joke at this point.
    macy's hires people who are less qualified ,
    maybe that's why they have such low ratings
    go figure

    Advice to Management

    you wont last. ive seen management change in a short period of time . im going to keep applying and one day, ill break through the glass cieling


  4. Helpful (1)

    "Call Center Fraud Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fraud Agent in Tempe, AZ
    Former Employee - Fraud Agent in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Macy's full-time (More than a year)

    Pros

    You get paid every week. They have a cafeteria on site (although the food is hot-plate/microwaved).

    It's a solid job if you plan on making call center work your career (the managers have been there for YEARS). But I've also heard that other call centers in the area pay a few dollars more. I was told by one of my leads that he stayed for so long because of the flexible attendance policy. So it depends if that is more important than making money. A lot of my colleagues were either still living at home with their parents, or had a spouse with a second income. Under those circumstances, it's doable in Arizona.

    When I left the company, I had about 15 points remaining (the average person uses theirs often and have <5). That is pretty much the only way you'll get fired (you point out).

    Cons

    Your change cubicles once every other month.
    If you are a good worker (good handle time) they'll give you pats on your back, but no real promotions or raises. You'll get maybe $0.03 more on your raise than your other colleagues. I was actually "promoted" several times...but my pay didn't increase because it was considered a lateral move. So I got MORE responsibility for the same pay. Oh, and don't bother going down to HR, they've fired the majority of the staff.

    Keep in mind that the company isn't doing well, and there are a lot of offshore agents (mostly in the Philippines). They get paid little of nothing (in comparison) so don't feel too secure with your job. They could easily close your department, and have customer service completely offshore. If you work the Bloomingdale's side, you're safer (Bloomies customers DO NOT like talking to offshore agents).


  5. "Fraud Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ

    I worked at Macy's full-time (More than 3 years)

    Pros

    Awesome Staff, very flexible shifts available

    Cons

    Poor Moral, dismissed HR issues most of the time

    Advice to Management

    Get up to date with the times


  6. "horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fraud Specialist in Tempe, AZ
    Former Employee - Fraud Specialist in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Macy's (Less than a year)

    Pros

    there are none at all

    Cons

    they make it seem like the best place to work but as soon as you get upstairs from training it is everything but great


  7. "Bloomingdale's Client Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Specialist in Tempe, AZ
    Current Employee - Client Specialist in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's full-time (Less than a year)

    Pros

    Very easy, Customer Service type work, seasonal work is busy, Feburary - September is SO SLOW that you can just read a book waiting for incoming calls. I love it.

    Cons

    Sit down in one place all day long.

    Advice to Management

    Keep on hosting special event, they make work fun!

  8. "Relaxed attendance policy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Tempe, AZ
    Current Employee - Customer Service Agent in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Macy's part-time (More than 8 years)

    Pros

    Very flexible attendance policy, many different positions

    Cons

    No growth within company, underpaid

    Advice to Management

    Promote from within


  9. "Bloomingdale's Client Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bloomindale's Client Specialist in Tempe, AZ
    Former Employee - Bloomindale&#039;s Client Specialist in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Macy's full-time (Less than a year)

    Pros

    Had great cafe set up

    Cons

    Everyone talks about everyone at this company. Even adults talking about agents, its sad, the workers and leads are giving the company a bad name.

    Advice to Management

    Get a whole new staff other than Stephen P. he was an amazing person with a genuine heart.


  10. "Great Call Center in Tempe, AZ"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than 3 years)

    Pros

    Work - Life balance for employees with young children or employees in college

    Cons

    Attendance policy is something to get used to.
    Retention rate is VERY bad
    Benefits are expensive with high deductibles

    Advice to Management

    Renegotiate benefits packages
    Work on retention


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