Macy's Reviews in United States | Glassdoor

Macy's US Reviews

Updated September 25, 2017
8,313 reviews

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United States

3.2
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Recommend to a friend
Approve of CEO
Macy's CEO Jeff Gennette
Jeff Gennette
237 Ratings

8,313 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. Featured Review

    Helpful (38)

    "Fantastic Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Houston, TX
    Current Employee - Sales Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than a year)

    Pros

    Macy's is RICH with tradition and heritage which makes you feel very proud to be a member of an American Icon. Macy's has a lot of power and weight in the industry which makes it fun to do your job. Macy's understands how important it is to truly focus on the customer and make "Magic" with everything you do. It isn't all about numbers, its about positive customer experiences which ultimately lead to results.

    Cons

    Like any huge company, there are redundancies with jobs, which makes it difficult to get an answer to a problem or question. Although Macy's tries to move faster, due to the companies size, we often miss business opportunities that smaller competitors act quicker on. Macy's size and power is its greatest strength but also its greatest weakness.

    Advice to Management

    Macy's is a truly fun company to work for however Macy's executives (not all) have difficulty embracing change, especially tenured members, making it difficult to innovate.


  2. "Fun place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cosmetics Counter Manager in New York, NY
    Former Employee - Cosmetics Counter Manager in New York, NY
    Recommends
    No opinion of CEO

    I worked at Macy's full-time (More than a year)

    Pros

    Fun environment
    you meet a lot of people from all over the world
    free product (depending on counter you work at)
    management
    you can kind of create your own schedule by swapping with other associates

    Cons

    long hours
    standing for hours at a time (this is expected in retail)

  3. "Macys Jobs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Tempe, AZ
    Current Employee - Customer Service Agent in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's part-time (More than 3 years)

    Pros

    Very easy job to do, love the environment

    Cons

    This job is sort of underpaid


  4. "Customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Elmhurst, NY
    Former Employee - Customer Service Representative in Elmhurst, NY
    Recommends

    I worked at Macy's part-time (Less than a year)

    Pros

    Learned a lot, the pay, work hours.

    Cons

    No transfers if relocating. Managers got too comfortable with coworkers.

    Advice to Management

    Be open to re-hires


  5. "I worked as a Beauty Advisor for a busy store, and I loved it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Beauty Advisor in Houston, TX
    Former Employee - Beauty Advisor in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Macy's full-time (More than a year)

    Pros

    Great benefits, good team ethic, and flexible hours. I had a great manager that allowed me to change my hours if I didn’t like what I was working, or needed to take my child to dr etc.

    Cons

    Pay was low, but commissions made up for it. The more you sell, the more your check was. If you didn’t meet the monthly quota, you were put on a “list” and would be told to improve.

    Advice to Management

    Management at the store I worked for was great, they always looked out for each person. It was a great experience.


  6. "Omni Merchandise Planner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Omni Merchandise Planner in New York, NY
    Former Employee - Omni Merchandise Planner in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Macy's full-time (More than 8 years)

    Pros

    Strong support from upper management, opportunities for advancement, opportunities to explore other areas of the business

    Cons

    Roles can tend to be high stress, work loads can tend to be unmanageable


  7. "Good Company - But The Internet is Taking Over"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Fort Myers, FL
    Former Employee - Retail Sales Associate in Fort Myers, FL

    I worked at Macy's full-time (More than 3 years)

    Pros

    Macy's really is a great company. From my experience, management works at making everyday a positive work day for their associates.

    Cons

    But commissioned sales people are feeling the pinch of less in-store shoppers. More and more shop online.

    Advice to Management

    Hopefully get more shoppers into the stores.

  8. "Great people to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Floor Team Leader in Wilkes-Barre, PA
    Current Employee - Sales Floor Team Leader in Wilkes-Barre, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than 3 years)

    Pros

    the associates, support staff and management are great. It is a pleasure to come to work.

    Cons

    Understaffed. Also, corporate needs to put some money into the store to bring it up to date and freshen up the appearance.


  9. "I would recommend to anybody to work for this company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Asset Protection Team Lead in McAllen, TX
    Former Employee - Asset Protection Team Lead in McAllen, TX
    Recommends
    Approves of CEO

    I worked at Macy's full-time (Less than a year)

    Pros

    Flexible Scheduling, Good Benefits, Great Atmosphere/Coworkers

    Cons

    Low Pay, Strict Policies


  10. "Receiving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Receiving in New Orleans, LA
    Current Employee - Receiving in New Orleans, LA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Macy's part-time (More than a year)

    Pros

    Great place to learn about the retail industry. Paid breaks.

    Cons

    Pay is not great, and not enough hours if you're Flex. Get a second job.

    Advice to Management

    None.


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