Macy's Reviews in Wilmington, DE | Glassdoor

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Macy's Wilmington Reviews

12 reviews

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Wilmington, DE

1.6
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Macy's CEO Jeff Gennette
Jeff Gennette
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12 Employee Reviews

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Pros
Cons
  • Work life balance is nonexistent within a salaried position (in 372 reviews)

  • Poor management - pushing Macys credit cards - doesn't care about their associates (in 848 reviews)

More Pros and Cons

  1. "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AREA SALES MANAGER in Wilmington, DE
    Current Employee - AREA SALES MANAGER in Wilmington, DE
    Recommends
    Neutral Outlook

    I have been working at Macy's full-time (More than 5 years)

    Pros

    Schedule flexibility, VACATION TIME, employment opportunities.

    Cons

    Holiday hours, stressful work environment.

    Advice to Management

    Be more open and flexible with family life for managers, pay more!


  2. "Unfair treatment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Wilmington, DE
    Current Employee - Sales Associate in Wilmington, DE
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Macy's full-time (More than a year)

    Pros

    Some flexibility adequate lunch break

    Cons

    Labor laws not enforced

    Advice to Management

    Follow labor laws

  3. Helpful (1)

    "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wilmington, DE
    Current Employee - Anonymous Employee in Wilmington, DE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Macy's full-time (More than a year)

    Pros

    Most associates are very nice to work with. Once you learn the employee website you can swap shifts or pick up shifts.

    Cons

    Very poor management and communication. Everyone gives you a different answer from corporate HR right down to your manager and security. Policies change daily. They really push for you to sell credit cards. The stock rooms are a disaster and dangerous. Moral is ow as well as the pay. Hours are very random and not guaranteed. Commission was low (.005).

    Advice to Management

    It's not a wonder that this chain is loosing money and closing stores. It's very sad to see such an icon loose respect and pride. Upper management needs to empower floor managers, floor managers need to communicate better, stand behind their employees, and be consistent. Clean up the stock rooms and doc so they are not dangerous to work in.


  4. "The grass isn't $$greener."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Beauty Advisor in Wilmington, DE
    Current Employee - Beauty Advisor in Wilmington, DE
    Doesn't Recommend
    Negative Outlook

    I have been working at Macy's full-time (More than a year)

    Pros

    great benefits, great opportunity to learn about the cosmetic business. Fun job

    Cons

    very unstable deparment and store I have seen six managers leave and either transfer or leave company all together, very hard to have an equal relationship with your cosmetic line and Macy's. the commission rates are so low its lime ur working to pay thier bills and not yours.


  5. "bilingual customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - CASHIER/SALES - FINE JEWELRY in Wilmington, DE
    Former Employee - CASHIER/SALES - FINE JEWELRY in Wilmington, DE
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Macy's part-time (More than a year)

    Pros

    The customers were fun to tend to

    Cons

    The pay was really low


  6. Helpful (1)

    "Great discounts poor pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Wilmington, DE
    Former Employee - Retail Sales Associate in Wilmington, DE
    Doesn't Recommend
    Negative Outlook

    I worked at Macy's full-time (More than 5 years)

    Pros

    Employee discount and ways to earn incentives

    Cons

    Lousy pay lack of management skills and training is pointless

    Advice to Management

    Pay more and train better result in great employees


  7. Helpful (2)

    "Worst place I've ever worked!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cosmetic Floater in Wilmington, DE
    Current Employee - Cosmetic Floater in Wilmington, DE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Macy's part-time (More than 3 years)

    Pros

    Made good friends. Weekly pay. Hour lunch break. Mostly sweet customers.

    Cons

    Pay is awful especially low for the high expectations that are put upon you. Favortism runs rampid despite who works harder. Management is disgusting, won't listen, degrades you in front of customers, treats employees like criminals. Tons of gossip by employees and management. Very unprofessional. Lied about huge instore promotion opportunities. They do mostly outside hiring. Super unorganized as far as scheduling points and pay.

    Advice to Management

    Listen to employees concerns more. Raise the payrate...you get what you pay for.

  8. Helpful (1)

    "I work at cosmetics . I think it could be very stressful sometimes."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Beauty Advisor in Wilmington, DE
    Current Employee - Beauty Advisor in Wilmington, DE
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Macy's full-time (More than a year)

    Pros

    You getting good discount and coworkers very friendly and supportive

    Cons

    Managers want too much from you. Credit , pulling people , calling people , sigh them up for different programs , doing beauty event every week .

    Advice to Management

    Give more support , stop stressing out every one


  9. Helpful (2)

    "Not what it used to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Group Sales Manager in Wilmington, DE
    Former Employee - Group Sales Manager in Wilmington, DE
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Macy's full-time (More than 10 years)

    Pros

    Decent wage for managers starting out. No opportunity for increase once you hit the pay ceiling. Good vacation, but you don't have priority unless you're the store manager making the schedule. I was lucky enough to work when they still had a pension. Great people that I worked with

    Cons

    Unrealistic goals, not enough staff, no control over stock levels, but are held accountable to overcome what you can't control. Management often seen as only caring about the numbers.

    Advice to Management

    My store manager was unprofessional and did not stand up for her managers. She was a yes person who agreed with her superior. I had worked with store managers who took risks for the good of the store and showed concern for their team. A lot of this behavior comes from the top. Maybe the top should share the wealth with the front line.


  10. Helpful (1)

    "Okay place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Wilmington, DE
    Current Employee - Sales Associate in Wilmington, DE
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Macy's part-time (Less than a year)

    Pros

    I enjoy the people I work with & the variety of customers.

    Cons

    I hate the managers as well as the pay and the employee discount. Almost always over staffed

    Advice to Management

    Respect the employees & to realize that they have a voice. If they have a suggestion that could benefit the company listen instead of doing things your way.


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