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Magellan Health

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Magellan Health

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Magellan Health Customer Service Representative Reviews

Updated Nov 7, 2022

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Found 36 of over 1K reviews
3.1
62% Recommend to a Friend
Magellan Health Chief Executive Officer Derrick Duke
0% Approve of CEO

Found 36 of over 1K reviews

3.1
62%
Recommend to a Friend
0%
Approve of CEO
Magellan Health Chief Executive Officer Derrick Duke
Derrick Duke
2 Ratings

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Administrator

Any suggestions on how to ask for a raise. I work for a company for almost 4 years each year we get maybe 20cents an hour increase. When new employees start they were making more than me. I asked for a raise and was given 1.00 more than the newer employees (after threading to leave). Now I have far more responsibilities than the employees and have to train just for a 1.00? I wanna ask for raise but don’t want to look greedy. please help!

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Ratings by Demographics

This rating reflects the overall rating of Magellan Health and is not affected by filters.

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  1. 5.0
    Former Employee, more than 8 years

    Great place to start your career

    Oct 20, 2022 - Customer Service (CSR) in Parsippany, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great environment…supportive management… schedule flexible

    Cons

    There were none for me

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  2. 1.0
    Former Employee, less than 1 year

    Unethical

    Nov 7, 2022 - Customer Service Representative (CSR) in Rancho Cordova, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You can work remotely and plenty of shifts to choose.

    Cons

    They want you to advocate for beneficiaries but if you try to help when a lot they stop you.

    Continue reading
    Be the first to find this review helpful
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  4. 5.0
    Former Employee, less than 1 year

    Good company, poor management

    May 18, 2022 - Customer Service Representative II 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The benefits were absolutely awesome.

    Cons

    The call volume was very hectic in addition to a high turnover rate.

    Continue reading
    1 person found this review helpful
  5. 4.0
    Current Employee

    none

    Apr 24, 2022 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    It get easier when you get used to it

    Cons

    It can be very overwhelming

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  6. 5.0
    Current Employee, more than 1 year

    CCA I

    Apr 1, 2022 - Inbound Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Weekends off Bi-weekly pay PTO hours

    Cons

    Meeting adherence Finishing a call under 6 minutes

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  7. 3.0
    Current Employee

    Bad communication

    Mar 17, 2022 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They really try to help the patients.

    Cons

    Poor communication with employees, they can do better.

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  8. 3.0
    Former Employee

    Okay Job

    Mar 8, 2022 - Account Manager in Glen Allen, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Some good people to work with

    Cons

    lack of direction in PBM

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  9. 1.0
    Former Employee, more than 1 year

    Company Review

    Mar 12, 2022 - Account Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The offer a Competitive Salary and benefits

    Cons

    negative environment with a lot of turnover

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  10. 5.0
    Current Employee, less than 1 year

    Love my job

    Jan 30, 2022 - Customer Service Representative in Rancho Cordova, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pay, PTO, benefits, OT and helping people

    Cons

    I have none right now

    Continue reading
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  11. 4.0
    Current Employee

    Good place to work

    Nov 27, 2021 - Customer Service Representative in Orlando, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Easy interview process to enter the workforce.

    Cons

    One of the main cons is there can be favoritism like any other call center.

    Continue reading
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Viewing 1 - 10 of 36 Reviews
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Magellan Health Reviews FAQs

Customer Service Representative professionals working at Magellan Health have rated their employer with 3.1 out of 5 stars in 36 Glassdoor reviews. This is a lower than average score with the overall rating of Magellan Health employees being 3.6 out of 5 stars. Search open Customer Service Representative Jobs at Magellan Health now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Magellan Health.

Customer Service Representative professionals rate their compensation and benefits at Magellan Health with 3.4 out of 5 stars based on 36 anonymously submitted employee reviews. This is 2.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries and benefits at Magellan Health.

62% of Customer Service Representative employees at Magellan Health would recommend their employer to a friend. This rating has increased by 38% in the past 12 months. Customer Service Representative professionals have also rated Magellan Health with a 3.6 rating for work-life-balance, 4.6 rating for diversity and inclusion, 3.6 rating for culture and values and 3.2 rating for career opportunities.

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