Magellan Health Reviews | Glassdoor

Magellan Health Reviews

Updated December 7, 2017
421 reviews

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  1. Helpful (4)

    "Not my favorite place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Salt Lake City, UT
    Current Employee - Software Engineer in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Magellan Health full-time (Less than a year)

    Pros

    They pay you. Besides that you just work the hours and you don't have to work weekends.

    Cons

    Very corporate feel. They talk about being innovative, but are too beaurocratic to actually walk the walk.

    Advice to Management

    Too much red tape.


  2. Helpful (2)

    "care manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Baton Rouge, LA
    Former Employee - Anonymous Employee in Baton Rouge, LA
    Recommends

    I worked at Magellan Health full-time (More than a year)

    Pros

    great coworkers, overtime opportunities.

    Cons

    no reals cons overall. i didn't like having to work in different areas then mine. but that want often. eventually i grew tired of that type of work so i got bored.

    Advice to Management

    my manager was the best ever! some other managers were condescending and had favorites.

  3. Helpful (4)

    "Clinical Reviewer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Magellan Health full-time

    Pros

    Work from home. Chance to earn quarterly bonus if you meet your quota.
    Managers are very nice if you reach out to them, otherwise there is not a lot of contact with them.

    Cons

    A lot of self teaching. Not a lot of guidance from management.

    Advice to Management

    Build more of a connection with your employees so employees don't just feel like a "number" in a large company.


  4. "Care Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Care Manager
    Former Employee - Care Manager
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Magellan Health full-time (More than a year)

    Pros

    Excellent, competitive salary - its the sole reason people apply and keep this job, short term or long term.
    9-5 office job
    Good CEU reimbursement/time off

    Cons

    High turnover. In the timeframe I worked at Magellan, the staff that I was assigned to train - usually left the role within 8 months. Most everyone is usually looking for another job.

    Purely telephonic call center -whilst this is clearly stated upon interview and offer, what is not stated, if you have never done such a role before is the degree of MICROMANGEMENT - logging in and out for bathroom breaks (really) need to be at your desk/logged in exactly at your start time and to leave no earlier than your leave time.

    30 minute lunch and 2 - 15 minute breaks - Exactly that amount of time and no more.

    Staff who are OCD about phone call time, number of reviews conducted, speed of computer use vs. actual clinical experience, are usually rewarded, as metrics and productivity is paramount.

    Seated all day, NO ergonomics unless you advocate repeatedly for this. Many have repetitive use injuries, weight gain, back and neck problems, eyestrain issues.

    Management unresponsive to your professional development or leadership opptys in the company. You will be seen as, treated as, and become a drone.

    Its really demoralizing to see folks racing across the parking lot to the elevators in order to login on time - this is in a building with other call center businesses. As a clinician, many feel they've 'sold out' and that's what it is. This role is no better nor different than a high school graduate making cold calls for GEICO, telephonic sales, etc.

    While this was the healthiest pay ever for any mental health professional, the inequity between mgmt and staff, repetitiveness of role, arbitrary rewards and poor work-life balance, make this the UNHEALTHIEST place to work.

    Advice to Management

    Be honest with your staff about what you can and cannot do/provide.
    Find ways to provide staff with leadership or professional growth opportunities.


  5. Helpful (4)

    "Run and Hide"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Glen Allen, VA
    Former Employee - Business Analyst in Glen Allen, VA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Magellan Health full-time (More than 8 years)

    Pros

    PTO time is much appreciated. But, if you’re able to actually take it without having to work is another story.

    Cons

    Most of the upper management are so self-absorbed. There are a few I admire, but it’s definitely not to be the norm.

    Advice to Management

    Before promoting associates to Director level and above, make sure it isn’t because they know how to stroke the egos of those above them.


  6. "Customer Care Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Magellan Health full-time

    Pros

    There are no pros in this position

    Cons

    Everything from management to the members


  7. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Workforce Planning Analyst
    Current Employee - Workforce Planning Analyst
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Magellan Health full-time (Less than a year)

    Pros

    They care about their employees well being.

    Cons

    No real cons at Magellan.

  8. Helpful (10)

    "Messy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Avon, CT
    Current Employee - Director in Avon, CT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Magellan Health full-time (More than 3 years)

    Pros

    Good intentions and corporate values, a lot of high caliber co workers, work from home abilities, generous vacation time, desire to innovate is emphasized

    Cons

    Constant reorganization, lack of investment in process and project/program management, constant fires and onus put on a few capable people until they burn out and leave

    Advice to Management

    Invest in defining roles and align work to key priorities.


  9. Helpful (13)

    "Was great.... Until they hired new top management & went "Exponential""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Manager in Maryland Heights, MO
    Former Employee - IT Manager in Maryland Heights, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Magellan Health full-time (More than 8 years)

    Pros

    Formerly a stable company to work for & the people are great.

    Cons

    Pay is lower than the industry standard, but that tradeoff has come with stability, no longer there.

    This silicon valley (wannabe) guy was hired as CTO and he is turning Magellan into a startup company like 1999. There is a lot of confusion now as waves of layoffs are coming and the CTO sells these ideas from a single book he read called "Exponential Organizations".

    If you read the book it says in there they want to become like a Facebook or Uber. Problem is that this is a highly regulated industry with many legacy systems, but the CTO doesn't understand that. He thinks he can turn it into a Facebook type company.

    The book also touts much automation, few employees. In other words, the jobs there are no longer stable as they want to automate everything and fire people.

    The CTO hired a bunch of his buddies and is now very top heavy. The praise all goes to his hired buddies and everyone in the trenches is left wondering if they have a job tomorrow.

    Advice to Management

    Get rid of CTO.


  10. Helpful (1)

    "Contract Coordinator/Contracts Specialist - Network Dept"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contracts Specialist in Miami, FL
    Former Employee - Contracts Specialist in Miami, FL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Magellan Health full-time (More than 3 years)

    Pros

    Benefits are great. Company strives to make a difference.

    Cons

    Network department heads tip-toe on the line between scamming and being fraudulent. Half of upper management purposely turns a blind eye.

    Advice to Management

    Look through the very expensive contracts and investigate the contractor's relationships with those providers. If you continue to turn a blind eye while management continues to do this, soon you be investigated by ACHA. Oh and look into the inappropriate relationships in that department. For the most part, you can only get promoted if you're willing to be extra friendly after work with the boss, or even during lunch.


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