Magellan Health Reviews | Glassdoor

Magellan Health Reviews

Updated April 27, 2017
362 reviews

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362 Employee Reviews

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Pros
Cons
  • There's no opportunity for advancement within the company (in 7 reviews)

  • Upper Management attitude towards employees has become more negative (in 12 reviews)

More Pros and Cons

  1. "IT Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Magellan Health full-time (More than 10 years)

    Pros

    Good company to start your career.

    Cons

    Lack of innovative technologies to support operations.

    Advice to Management

    Employees need to use better tools manager their areas.


  2. Helpful (1)

    "Stay away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Care Manager in Hiram, GA
    Former Employee - Senior Care Manager in Hiram, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Magellan Health full-time (More than 8 years)

    Pros

    Pay and benefits pretty good but may be less than some other managed care companies. They do pay 100% for CEU training and annual licensure renewal.

    Cons

    this company's behavioral health division is in complete disarray with many continued lay offs, most recently of more middle managers. Does not seem to be progressing in obtaining new business, training is extremely poor, and now all employees work out of a queue with 2 15 min breaks and 1/2 hr for lunch. More like a factory than a professional place to work . Licensed clinicians treated like customer service reps in a call center. Day to day work is stressful and frustrating. Difficult to get time off even though it is earned.

    Advice to Management

    Close your doors. This has always been a top down management company where supervisors and managers are kept out of the loop about company decisions which seem to be made without input from those doing the job.


  3. "Decent Work Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Associate in Hinesville, GA
    Former Employee - Customer Care Associate in Hinesville, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Magellan Health full-time (Less than a year)

    Pros

    Hard work is rewarded; Management does show concern to employee personal issues; Training is in-depth and lets future employees know what is coming around the corner

    Cons

    Favoritism can affect some management; Blanket rules can negatively affect workers who usually do not cause issues for management

    Advice to Management

    I hope the special teams that were being created after my departure have helped the employees. I know that there are many employees under a Lead/Supervisor team, but I do hope more help to CSAs have been given, especially to those that are rarely on the radar and do not impact the call center negatively.


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  5. "Company Review"

    Star Star Star Star Star
    Former Employee - Customer Service Representative in Scottsdale, AZ
    Former Employee - Customer Service Representative in Scottsdale, AZ

    I worked at Magellan Health (More than a year)

    Pros

    Great experience working with customers all over the world in reference to health benefits.

    Cons

    Company outsource to another company , which caused a major lay off to all employees.


  6. Helpful (1)

    "Honesty is the BEST policy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL
    Doesn't Recommend
    Negative Outlook

    Pros

    The clients really need the help

    Cons

    Promises were never kept! A large workforce was hired when this company first came into the Orlando Area. This large workforce was used to "on-board" new clients onto the Health Insurance uniquely structured to help people with SMI (Serious Mental Illness) that had other medical issues. Great idea, but the company never kept their promise. Many people asked repeatedly if they were going to be laid off, and the management kept saying that would not happen. Before the one year make, a large part of that workforce was laid off... yes, even after they said that would not happen. Apparently, this had happened to others before, so that is why they kept asking!! Some were even on their third go-round!! How crazy! I wish I knew before I accepted the position! I would never have accepted it... Honesty is the best policy... Employees should have been told it was temporary

    Advice to Management

    HONESTY IS THE BEST POLICY!! Employees should have been told that the position was temporary! People have lives, families, and bills to pay! I wonder how you would feel if the shoe was on your foot!!


  7. "Good Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reviewer in Des Moines, IA
    Former Employee - Reviewer in Des Moines, IA

    I worked at Magellan Health (More than 3 years)

    Pros

    Magellan was a good place to work. The pay was fair and the benefits were pretty good. I enjoyed my co-workers.

    Cons

    There were several employees who had been there for a looming time. This is not a bad thing, but it was sometimes difficult to create change. New ideas were turned down in favor of doing things the same old way.

    Advice to Management

    Encourage newer employees to share their insights. Encourage review and revision of out dated processes. Embrace change.


  8. Helpful (3)

    "Horrible Management"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Richmond, VA
    Former Employee - Anonymous Employee in Richmond, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Overtime is available whenever, okay pay.

    Cons

    Management doesn't know anything besides how to get rid of people for working too hard.
    Will fire you without reason.

    Advice to Management

    Get your crap together truly, stop doing dirty work and firing the people who are actually there to work.


  9. Helpful (1)

    "Customer Care Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Associate-CPhT in Troy, MI
    Current Employee - Customer Care Associate-CPhT in Troy, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Magellan Health full-time (More than a year)

    Pros

    Decent hours and benefits.

    Cons

    Very restrictive rules, jobs filled without being posted.

    Advice to Management

    Follow your own rules!


  10. Helpful (2)

    "Dysfunctional"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Columbia, MD
    Former Employee - Senior Manager in Columbia, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Magellan Health full-time

    Pros

    Telecommuting was convenient. Decent benefits

    Cons

    Dysfunctional management. Revolving door. Favortism among managenent

    Advice to Management

    Take care of good employees.


  11. "Batch entry"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO
    Doesn't Recommend
    Approves of CEO

    I have been working at Magellan Health (More than 8 years)

    Pros

    Flexible schedule, PTO, great supervisor, wah program

    Cons

    Wages are to low, insurance costs to high so that you are unable to utilize it.


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