Mailchimp Reviews | Glassdoor

Mailchimp Reviews

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Found 72 reviews

4.4
StarStarStarStarStar
Rating TrendsRating Trends
88%
Recommend to a Friend
92%
Approve of CEO
Mailchimp CEO Ben Chestnut
Ben Chestnut
61 Ratings
Pros
  • "Work life balance is real and fully supported by leadership(in 7 reviews)

  • "(in 6 reviews)

Cons
  • "The company is growing fast, and like any growing business, things can change at a break-neck pace(in 3 reviews)

  • "But it's hard for employees to actually listen hard when no one is telling them anything(in 4 reviews)

More Pros and Cons
  1. "Amazing company"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Secretary in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mailchimp full-time for more than 4 years

    Pros

    Great benefits and great company

    Cons

    None that I know of

    Advice to Management

    None that I can think of

  2. Helpful (10)

    "Stay away"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Mailchimp full-time for more than 4 years

    Pros

    - Fully paid benefits - Decent snacks - Generous 401k bonuses

    Cons

    - Low pay - Very difficult to move up internally - Managers actively retaliate against those who speak up, even for HR issues - Senior leadership is not open to feedback. Those who give it are blacklisted.

    Advice to Management

    None. I have lost all faith that management will change. Don't get on this sinking ship.

  3. "Great company"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineering Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mailchimp full-time for more than 2 years

    Pros

    Good people, amazing benefits, really respect work life balance

    Cons

    Growing really fast and there are some pains as they make the jump to a large company

  4. Helpful (2)

    "Great Company"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mailchimp full-time for more than 2 years

    Pros

    Open, inclusive, fun, and just an overall great environment to work. Felt valued overall by my leadership and peer.s

    Cons

    Sometimes the opportunity to move to the next level isn't as readily available as some other younger tech companies.

  5. Helpful (3)

    "Excellent experience plus benefits!"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at Mailchimp

      Pros

      Benefits, workmates, food, stuff, opportunities, bonuses,

      Cons

      Low base salary initially , limited work from home arrangements, not too many more pros than cons

      Advice to Management

      Doing a great job please keep listening to your employees while expanding. It is such an exceptional place to work.

    • Helpful (9)

      "Great company culture with problematic management issues"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Support Technician in Atlanta, GA
      Recommends
      Neutral Outlook
      Disapproves of CEO

      I worked at Mailchimp full-time for more than 4 years

      Pros

      Insurance benefits, maternity/paternity leave, casual work environment, no dress code (but keep it clean), open concept office, wonderful peers, fun events on the regular, amazing holiday party, extremely generous 401k bump each year, generous 8-10% bonus each year based on company performance, feminine hygiene products provided in all bathrooms, all dietary restrictions are respected and have available options in snack...

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      Cons

      Zero communication between departments, very little communication from senior managers to their subordinates, micromanagement from managers to subordinates, little insight into the rational behind company goals, difficult to move up in the company, difficult to provide honest feedback without fear of retaliation, lower than industry average pay, only 5 days sick time a year and must provide doctor’s note after 3 consecutive...

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      Advice to Management

      Let your subordinates (especially in support) know why certain decisions are happening well before they happen and don’t foster an environment of fear. Agents are scared to be honest with management because that honesty leads to retaliation which scares other unaffected agents too. Micromanaging agents makes it difficult for them to do their jobs; plenty of people don’t believe they’re allowed to take breaks solely because...

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    • Helpful (1)

      "No better company in Atlanta"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Mailchimp full-time

      Pros

      - Very generous benefits, including 100% paid insurance for my family - Generally great experience with my managers. They've been very supportive. - Fun, startup-y culture, with a lot of the benefits of a large, profitable company.

      Cons

      - For better or worse, this is no longer a "startup." This comes with solid job security, and the company is massively profitable. However, advancement opportunities are infrequent. - Experiences vary pretty drastically from manager to manager.

      Advice to Management

      More opportunities for technical apprenticeship.

    • Helpful (4)

      "Mid-level leadership often just means they've been around a while"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Mailchimp full-time

      Pros

      - Senior leadership genuinely care about the quality of your life (10-20% bonuses that go straight into your retirement, solid health insurance that covers whole family, decent vacation time, etc.) - Work life balance is real and fully supported by leadership. - Nicest people I've worked with anywhere -- hands down!

      Cons

      - Company seems afraid to hire outside talent for higher up roles, so a lot of director level folks are just like, 5th year seniors - hanging around, but don't actually have the leadership abilities or experience - they've just been at Mailchimp forever and everybody likes them! They are nice ppl, like everyone here, but it is really hard to do your job when your leader is basically just an individual contributor who...

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      Advice to Management

      - Create new IC roles so that great individual contributors can keep moving up the ladder without being put into roles they are not trained or ready for. - Take a look at the fear of hiring folks from outside for higher up roles. And why on earth people don't get training when they move into those roles. It's a weird, small business that has been incredibly successful but that fear of outsiders and becoming like a...

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    • Helpful (2)

      "Best place I've ever worked"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Mailchimp full-time for more than 6 years

      Pros

      MailChimp earnestly cared about its employees. They invested so much time and resources into the growth of its employees. It was a fun place to work. Management was accessible, open, and willing to listen.

      Cons

      The open office was challenging. There were a lot of loud people which made it hard to focus on work sometimes.

      Advice to Management

      Always stay open to feedback and remain humble.

    • Helpful (1)

      "Great place to work"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Mailchimp full-time

      Pros

      Very positive culture, growing fast but doing a good job at it

      Cons

      Still figuring some parts of process out, different teams have very different culture sometimes

    Found 72 reviews