Main Event Entertainment Reviews | Glassdoor

Main Event Entertainment Reviews

Updated May 13, 2018
362 reviews

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3.5
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Main Event Entertainment President and CEO Chris Morris
Chris Morris
10 Ratings

362 Employee Reviews

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Pros
  • Very fun environment, great first job for young teen (in 22 reviews)

  • Fun place to work with good coworkers (in 20 reviews)

Cons
  • People, Guests, Long Hours, Late Nights (in 24 reviews)

  • Late nights and some long hours and stressful customers (in 17 reviews)

More Pros and Cons

  1. Featured Review

    "Culture is top of mind and amazing at Main Event"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in Plano, TX
    Current Employee - Human Resources in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Main Event Entertainment full-time (More than a year)

    Pros

    Our culture is just getting better. We have am amazing work space at our Support Center, Corporate Office, that is vibrant, full of inspiration and FUN! Our office has a pool table, arcade games and shuffle board!

    Cons

    Wish we had coke in Coke product in the very cool lounge instead of Pepsi.

    Advice to Management

    Keep it coming!


  2. "Awesome place with awesome people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Plano, TX
    Current Employee - Anonymous Employee in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Main Event Entertainment full-time (More than a year)

    Pros

    Fun place to work. Great benefits. Awesome co workers. A company that cares about their employees. You don't feel like just an other minion.

    Cons

    Nothing to complain about.

    Advice to Management

    Keep up the good work.

  3. "Support Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Plano, TX
    Current Employee - Anonymous Employee in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Main Event Entertainment full-time

    Pros

    Culturally what they are going for at the Support Center is great, low pressure, flexible scheduling, early office closure, etc.

    Pay is average to above average.

    It is easy to network and grow your career.

    Cons

    There are two cons:

    The first is the culture. The culture is great at the Support Center level, but management has not successfully permeated the culture to the centers. Going to different centers is like traveling to completely different companies.

    The second is the structure. Main Event has a very top heavy culture. The result is nothing ever gets done, or conversely people go Rambo and implement half-finished projects without considering the impact of their choices.

    Advice to Management

    I am optimistic about the new CEO.


  4. "Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great team of managers.

    Cons

    Company was growing to fast and didn't have the support we needed.

    Main Event Entertainment Response

    May 10, 2018 – Social Media Marketing

    Thank you for your feedback. So glad you were pleased with management at M.E. We are sorry you weren't able to receive the support you needed as a team member. We will continue to focus on providing... More


  5. "Work in progress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bartender in Lubbock, TX
    Current Employee - Bartender in Lubbock, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Main Event Entertainment full-time (Less than a year)

    Pros

    - Experience working in the Entertainment aspect of Hospitality
    - Getting to work with a large staff
    - Flexible hours

    Cons

    - Working long hours every weekend
    - Slow weekdays

    Advice to Management

    Communication between management and staff could be improved, but we just got a new GM and I am seeing a great improvement already.

    Main Event Entertainment Response

    May 10, 2018 – Social Media Marketing

    Thanks for your feedback. We are glad you are seeing improvements so quickly with your new GM.


  6. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Main Event Entertainment part-time

    Pros

    Fun work environment, always something going on. Room to advance

    Cons

    Very by the book and have overly strict policy. Middle management tends to get in the way

    Advice to Management

    Too much oversight

    Main Event Entertainment Response

    May 21, 2018 – Social Media Marketing

    Thanks for sharing your feedback regarding your work experience. We are glad you found fun and potential growth at Main Event. It is unfortunate that you had some concerns and we were unable to... More


  7. "Ideals are great - No one follows through"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Peak Server in Kansas City, MO
    Former Employee - Peak Server in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Main Event Entertainment full-time (Less than a year)

    Pros

    The company is built on an amazing concept, with great ideals behind what they want from their employees and what they give back to their employees.
    No tip out/ tip share
    Employee referral program
    Benefits after a year of employment
    Decent work to home life balance (sometimes they have you close and be there till 2am then turn around to be there less than 12 hours later to work again)

    Cons

    Individual stores have managers that can be hit and miss. For example they have a wonderful team mentality where the servers are supposed to help each other out such as adding items to tickets that don't belong to you, (other restaurants I have worked at you can't touch other servers tables) but at the location I was employed at the servers hated having things added to their tables by other servers, it set a mentality that if another table or lane stopped you and asked for something you'd just shrug it off, literally. There was a ton of favoritism at my location, and when a manager was "upset" with an employee their hours would be cut. They will have too many servers on at once during slow times, so you're stuck there making no money (because you 3.85 per hour is taken away for taxes anyway) sometimes it would be hours before I would get a table or lane. Not to mention that on Friday and Saturday nights some guests would get so drunk and disorderly there would be employees feeling uncomfortable because guests would physically touch us, and if we said anything to the guest they would just stiff us, so the options are allow the abuse or don't make money. Forget weekdays for any kind of money with tips. I would work 6 hours on a Tuesday night only to walk out $30.

    Advice to Management

    Pay attention to how your servers are feeling, they aren't there to make less than $10 an hour. They also have direct contact with guests. Also the new menu most guests were not impressed with.

    Main Event Entertainment Response

    May 21, 2018 – Social Media Marketing

    We appreciate your feedback. We take your concerns and feedback very seriously. We would like to discuss the situations mentioned above. Please contact the Support Center to speak with Human... More

  8. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Main Event Entertainment part-time

    Pros

    Flexible Hours
    Good money during the holidays

    Cons

    Undertrained coworkers
    A lot of side work
    Many high school kids

    Main Event Entertainment Response

    May 10, 2018 – Social Media Marketing

    Thank you for your review. We appreciate your feedback. We communicate your concerns to the appropriate persons to improve in these areas provided.


  9. "Department Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Main Event Entertainment full-time

    Pros

    Great people and family to work with

    Cons

    Long hours and pay was not that great

    Main Event Entertainment Response

    May 10, 2018 – Social Media Marketing

    Thank you for your feedback. We appreciate you for sharing your concerns with us. We will communicate this information to the appropriate persons for improvement efforts.


  10. "Team member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Main Event Entertainment full-time

    Pros

    Growing company adds many opportunities for growth
    good culture
    Guest focused

    Cons

    growing pains associated with a growing company

    Advice to Management

    keep working on solidifying the culture.
    Keep working on engagement


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