Malaysia Airlines Reviews | Glassdoor

Malaysia Airlines Reviews

Updated April 20, 2017
63 reviews

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2.7
Star Star Star Star Star
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Malaysia Airlines CEO Peter Bellew
Peter Bellew
3 Ratings

63 Employee Reviews

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Pros
  • A very good place to learn all about airline operations (in 5 reviews)

  • Good working environment and challenging place (in 5 reviews)

Cons
  • Cheap and low salary, but high in benefit such as medical, annual F (in 4 reviews)

  • No career advancement, terrible management (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "The Downfall Of Malaysia Airlines in Los Angeles"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ----- in Los Angeles, CA
    Former Employee - ----- in Los Angeles, CA
    Negative Outlook
    Disapproves of CEO

    I worked at Malaysia Airlines full-time

    Pros

    The name itself and the 5-Star rating- all success factors achieved through the untiring efforts and loyally of the Inflight Service Staff. The medical/dental benefits get positive points.

    Cons

    The Office Culture dictated primarily with the takeover of the AVP America's responsibilities in December 2010 brought this Airline in the Americas to its knees with the eventual "SHUTDOWN" of its America's operations on April 30, 2014. It has been a very "SAD" situation with the accusation of the Sales Team of 5 industrious & loyal individuals who, inspite of following instructions from their superiors, were under scrutiny , harassed and subsequently Terminated / discharged after collectively putting in almost 90 years of service to MAS in Los Angeles. Several Letters written to the MD and CEO remained unanswered(HOW POLITE-portraying the MAS Image). KL had the audacity to send the ALL Expense Paid Interrogation Team of 5-7 personnel twice from KL travelling in those High Yield Business Class Seats to torture and disrespect the L.A. Sales Team amidst the lies with denials of facts from the Management. The actions aforesaid disturbed the entire Airline / Travel Industry and were in disbelief at the actions of MAS. My Question is:WHAT DID MAS ACHIEVE WITH THIS RUTHLESS AND UNWARRANTED ACTIONS/BEHAVIOR????? There is Religion and there is "KARMA"

    Advice to Management

    DON'T DO THIS TO OTHER STATIONS. Discuss each one's problems/mistakes in confidentiality with a warning letter, if warranted and necessary. Evaluate each individual for their merits and contributions to MAS. If the Management can't handle and respect their Staff, how can the Airline portray itself as "Customer Oriented'?


  2. "Nice working culture."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Good employment benefits, perks commensurate with industry standards.

    Cons

    Leave constraint due attrition and shortage.


  3. "Interesting place but unstable"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Malaysia Airlines full-time

    Pros

    Great travel benefit and medical benefit

    Cons

    The network is shrinking which means less destination u can fly

    Advice to Management

    Should value talented staff as their expertise is highly demanding in airlines world


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  5. "Managing in a challenging and competitive market"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Singapore (Singapore)
    Former Employee - Anonymous Employee in Singapore (Singapore)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Malaysia Airlines full-time (More than 5 years)

    Pros

    Ability to do the impossible...take on challenging roles and responsibilities.

    Cons

    Too many redundancy exercises, resulting in lack of time to implement initiatives.

    Advice to Management

    Do support former employees by crediting them for their achievements and dedication.


  6. "Great Organization but poorly managed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Malaysia Airlines full-time

    Pros

    Great people, supportive, caring, a family like atmosphere. The travel perks are standard with any airline except for staff / family travel programs.

    Cons

    Highly unstable, poorly managed, the current setup has several expatriates in C level and Senior Management positions. These expatriates do not trust existing employees and tend to bring in more expatriates. Lack of consideration for loyal and long serving employees. Constant interference from owners as they too do not trust the company management. Constant change in leadership roles lead to instability and not having a clear vision for the employees to focus on. Employees feel insecure.

    Advice to Management

    This is a Malaysian company. Leave it to the Malaysian to run it.


  7. Helpful (2)

    "overall of the campany"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Malaysia Airlines full-time

    Pros

    good culture, work as team, the warm of really asia hospitality

    Cons

    company is good but is run by monkeys (politician). many benefit cut

    Advice to Management

    i rather you chop those high position senior manager than chop off the useful staff


  8. "Bad management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Malaysia Airlines full-time

    Pros

    Travel Benefits

    Travel benefits
    Decent safety practices

    Cons

    Bureaucracy
    Poor people management
    Demotivated workforce
    Low pay

    Advice to Management

    Appreciate your staff!!!


  9. "Many works more stress less paid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Services Agent in Sepang (Malaysia)
    Current Employee - Customer Services Agent in Sepang (Malaysia)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Before retrenchment before rebrand we work as a team,respect each other.Many kinds of allowances gives.

    Cons

    Lost expert and experienced staffs.Decission make last minute.

    Advice to Management

    No word can say


  10. "Great Exposure as a Crew"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Malaysia Airlines full-time

    Pros

    Benefits - dental, medical, discounted tickets etc
    a highly tolerant multi-racial environment
    company culture which promotes hospitality
    endless opportunities to travel

    Cons

    Rosters may be packed and tiring
    Annual leave may be difficult to get due to large number of employees
    Odd hours but depends on individual


  11. "Hopeless"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Kuala Lumpur (Malaysia)
    Current Employee - Flight Attendant in Kuala Lumpur (Malaysia)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Malaysia Airlines full-time (More than 10 years)

    Pros

    Good family like culture of care among colleagues, but fading fast

    Cons

    Long hours , too much internal politics and corruption. Cost are often reduced at the employees expense. Contracting market share. Managers will little to no management skills. Merely carrying out procedures or instructions from higher ups who are equally incompetent. Even the former CEO went on record saying "I have never seen so many infractions go unpunished in a major organisation like this"

    Advice to Management

    Stand up for what is right or stand down for the lives and livelihoods of tens of thousands are in your hands


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