Mall of America Reviews | Glassdoor

Mall of America Reviews

Updated Jun 9, 2019

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Found 84 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
70%
Recommend to a Friend
66%
Approve of CEO
8 Ratings
Pros
  • "free rides at Nickelodeon Universe(in 9 reviews)

  • "Full-time benefits and lots of training after hire(in 5 reviews)

Cons
  • "The team leads could care less about the staff, supervisors and good and hardworking(in 5 reviews)

  • "The management in Guest services is terrible(in 5 reviews)

More Pros and Cons
  1. "Great"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 
      Recommends
      Positive Outlook

      I worked at Mall of America

      Pros

      Fun environment to work. A lot of nice people

      Cons

      It is a huge place so it gets chaotic

      Mall of America2018-09-26
    • "Overall Good"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Pep Officer 
      Recommends
      Neutral Outlook

      I worked at Mall of America part-time for more than a year

      Pros

      Very flexible hours and great experience

      Cons

      Not enough steady long hours

      Mall of America2019-05-30
    • "Fun environment and team atmosphere"

      StarStarStarStarStar
        Former Employee - Marketing & Events Coordinator 

        I worked at Mall of America full-time

        Pros

        Great experience and connections all around

        Cons

        Salary is low for the amount of hours and extra time of evenings/weekends/holidays

        Mall of America2019-04-15
      • "Overworked and under paid"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Manager in Bloomington, MN
        Doesn't Recommend
        Negative Outlook

        I worked at Mall of America full-time for more than a year

        Pros

        1. There are a lot of great people that work here 2. Opportunities to participate in attractions or events that the mall promotes

        Cons

        There are more cons than pros! 1. Cliquey and full of nepotism. The mall is owned by a family and I found myself doing work for family ventures outside of my job scope and duties. The management team is a bunch of "yes" type people that would rather make a bunch of exceptions to appease their managers or director. 2. Under pay, and not employee stock options or benefits. Usually, companies that ventures into...

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        Advice to Management

        If you expect your team to perform at a high level and to stay with you to help you grow. 1. Compensate them fairly for their skills and contribution - don't "award" them with ride wristbands that you print and give out for free. Wristbands don't pay bills, why do you think so many people try to sell them... 2. If you want employees to do work to help you grow your other mall locations or family ventures pay them,...

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        Mall of America2019-03-22
      • Helpful (3)

        "Pays is REALLY low"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Anonymous Employee 
        Doesn't Recommend
        Neutral Outlook

        I have been working at Mall of America full-time for more than 5 years

        Pros

        They give you a lot of training resources, culture is fun, benefits are pretty good

        Cons

        Really low market value pay. Upper management would rather try everything else like making the culture fun to avoid high retention and have company events except giving their employees decent wages.

        Advice to Management

        If you want high quality employees you need to pay competitive wages. "Fun" events alone will not help you get better employees.

        Mall of America2019-02-22
      • "Overall a good experience"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Rides Operator 
        Recommends
        Positive Outlook

        I worked at Mall of America part-time for more than a year

        Pros

        * 1 free NU wristband a day for employee (must be worn by employee and on the same day) and 4 free wristbands for friends/family every quarter. *Decent opportunity for raises *Lots of diversity (in staff and customers) *Room to advance in the company *Discounts at various places through out the mall *Great transportation (connected to the bus line, light rail, and easy to get a taxi) *Management is easy to talk...

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        Cons

        * Christmas time is absolutely insane. * I don't know much about what it is like in the other departments, but due to lack of staff in the Rides department, figuring out which ride to place each operator. As a result people were often made to operate the same ride all day (or every day), breaks are much harder schedule, you don't always get a second operator on the rides that could really use it (the ones that take forever...

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        Mall of America2018-09-06
      • "PT Ride Operator"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Ride Operator in Bloomington, MN
        Recommends
        Neutral Outlook

        I worked at Mall of America part-time for more than a year

        Pros

        friendly staff, ease of access by public transportation, great customer service experience

        Cons

        rigid scheduling, busy season, constant managerial changes, guest exposure

        Mall of America2018-08-07
      • Helpful (1)

        "Supervisor"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Anonymous Employee 
        Recommends
        Positive Outlook

        I have been working at Mall of America full-time for more than 8 years

        Pros

        Great people to work with and benefits are very nice

        Cons

        Poor leadership training, although they are trying to improve

        Mall of America2018-07-10
      • Helpful (2)

        "Neat job with lots of pros, but lots of cons too"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        Current Employee - Guest Service Representative in Bloomington, MN
        Neutral Outlook

        I have been working at Mall of America for more than 3 years

        Pros

        There are lots of perks with this job. Meeting people from around the world, decent wages, lots of hours during peak seasons. You also get many discounts throughout the mall, and free rides whenever you want. They also do Team Member appreciation events. The pay is alright. Starting at $11.50/hr in my position. Other departments start roughly around here as well. Lots of open shifts to take. There are many, many...

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        Cons

        (from pros) ...a lot of the questions that were asked at the focus group seemed kind of biased to get answers that will portray the company in a more positive way. They also told us that they would forward our responses on to our supervisors who would then get in contact with us about our answers. I don't know if anyone actually talked to their supervisor with respect to the focus group, but I was never contacted or anything....

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        Advice to Management

        Management as a whole just seems pretty poor, the team leads are great, the supervisors are great, but there's just something overarching the company that feels like it's really dragging it down.

        Mall of America2018-06-04
      • Helpful (1)

        "Great Place"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Guest Services in Bloomington, MN
        Recommends

        I worked at Mall of America for more than 3 years

        Pros

        This was the best job I have ever had. The Mall really knows how to treat its employees. They are very flexible and will help to work with their employees. Management is the best! Will recommend to anyone!

        Cons

        There are none that I can think of.

        Advice to Management

        Keep doing what you are doing!

        Mall of America2018-05-10
      Found 84 reviews