Mandarin Oriental Hotel Group Reviews in New York, NY | Glassdoor

Mandarin Oriental Hotel Group New York Reviews

Updated June 27, 2017
18 reviews

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New York, NY

3.7
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Mandarin Oriental Hotel Group Group Chief Executive James Riley
James Riley
0 Ratings

18 Employee Reviews

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Pros
  • Decent Pay/good benefits/401k/holiday /vacation pay (in 11 reviews)

  • I went from full time to part time and the company still gave me great benefits (in 11 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Great for line colleagues.. sucks for management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good pay , Set Schedule, Reputable hotel, See actors and musicians, the resources to better your skills.

    Cons

    Stressful work environment at times, absurdly demanding clients, Incompetent management, lack of inter-departmental communication.


  2. "Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in New York, NY
    Former Employee - Assistant Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mandarin Oriental Hotel Group full-time (Less than a year)

    Pros

    The reputation the Mandarin holds

    Cons

    Very false environment, benefits were terrible paying 100 dollars a week, medical bills that were not fully paid with a medical visit and I am still paying for them.

    Advice to Management

    Management needs to respect their employees better, this is a no care who you are or how long you have worked their, you are replaceable and will be as soon as the company has used you for what you are. There is a bunch of annonymous message that give this company good ratings but I am pretty sure it is the IT group that works their to make it seem like this is a great place to work. They build up the reputation so when you get their new the management can low ball you on a very low salary.

  3. "Residential Concierge and daily duties."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Residential Concierge in New York, NY
    Former Employee - Residential Concierge in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mandarin Oriental Hotel Group (More than 3 years)

    Pros

    Excellent training, standards, growth opportunity, company loyalty.

    Cons

    Can be overly strict, issues with playing favorites.

    Advice to Management

    Promote solely on merits, stop playing favorites, provide feed on a more consistent basis.


  4. "Amazing Hotel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Rooms Division Manager in New York, NY
    Former Employee - Rooms Division Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mandarin Oriental Hotel Group full-time (More than 3 years)

    Pros

    As a manager you don't have to kill yourself working there and the majority of the union staff is excelent.

    Cons

    Lack of job growth and training for managers.

    Advice to Management

    Help grow & promote your managers from with in.


  5. "Security"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - House Officer in New York, NY
    Former Contractor - House Officer in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Mandarin Oriental Hotel Group as a contractor (More than 3 years)

    Pros

    It is an exciting job that pays far better than standard security jobs in the city. It is also cool to be able to see and interact with celebrities on a regular basis. Working security also does provide better opportunities to move to other positions in the hotel.

    Cons

    The hotel goes out of its way to ensure that new security personel are independent contractors. This often means accepting crazy schedules, having less freedom to speak up when issues do crop up. No benefits and the higher self-employment tax are financially difficult.

    Advice to Management

    Bring long-time, good employees from the contract side to full-time employment. Insist on a schedule that is set at least a week in advance.


  6. "Hit or Miss"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in New York, NY
    Former Employee - Sales in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mandarin Oriental Hotel Group full-time (More than a year)

    Pros

    - great benefits
    - expansion
    - solid product

    Cons

    - no vertical mobility
    - too many remote managers/ no face time or presence in respective offices in which they are supposed to be based
    - outdated mindsets

    Advice to Management

    Reduce remote and satellite offices that technically break corporate policy and increase communication within teams as well as implementing structured training on property as well as in corporate.


  7. "Great hospitality experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Mandarin Oriental Hotel Group (More than 5 years)

    Pros

    Great leadership across the board. Always looking to innovate and improve surroundings and systems for both guest and employees. Great benefits - between $75-125 for 5-star hotel stay is a deal! Also they hold annual family, adult and management parties for employees.

    Cons

    Promotions from within are quite common but to land a great promotion you really need to be willing to relocate. Also as for most hotels in NY making changes that effect Union employees can be a real challenge.

    Advice to Management

    Nothing to add, a great leadership team.

  8. Helpful (3)

    "Graet Place to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Chef Concierge in New York, NY
    Former Employee - Assistant Chef Concierge in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A true line of professionals!!! Best Hotel Group I have ever worked for! They treat colleagues as they do their guests!!!

    Cons

    Had a patch of bad leadership at the New York property, and lost some very good managers and line colleagues...


  9. "Corporate Sales Office -- NY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Corporate Sales Intern in New York, NY
    Former Intern - Corporate Sales Intern in New York, NY

    I worked at Mandarin Oriental Hotel Group as an intern (Less than a year)

    Pros

    If you get a chance to work with the director of corporate sales as an intern, it's a great experience. Learned a lot and he always had time to hear ideas and suggestions.

    Cons

    None that I can think of.

    Advice to Management

    Keep keeping your doors open and listening to what we have to say and offer.


  10. Helpful (1)

    "Nice internship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Sales Intern in New York, NY
    Former Employee - Sales Intern in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Superb property, give the opportunity to work in a luxury hotel and learn a lot about service, and luxury standard.
    Good benefits: very well paid for an intern, meal on duty and discount on rooms

    Cons

    Lack of training, and interest in the intern


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