Mandarin Oriental Hotel Group Reviews in New York, NY | Glassdoor

Mandarin Oriental Hotel Group New York Reviews

Updated March 25, 2017
15 reviews

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New York, NY

3.9
Star Star Star Star Star
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Approve of CEO
Mandarin Oriental Hotel Group Group Chief Executive Edouard Ettedgui
Edouard Ettedgui
4 Ratings

15 Employee Reviews

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Pros
  • Decent Pay/good benefits/401k/holiday /vacation pay (in 10 reviews)

  • Good working environment and working with people from all over the world (in 10 reviews)

Cons
  • Work-Life balance is hard, Sometimes when understaffed causes significant hardship in delivering the standards of service expected (in 12 reviews)

  • Work life balance is not the greatest long hours (in 9 reviews)

More Pros and Cons

  1. "Amazing Hotel"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Rooms Division Manager in New York, NY
    Former Employee - Rooms Division Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mandarin Oriental Hotel Group full-time (More than 3 years)

    Pros

    As a manager you don't have to kill yourself working there and the majority of the union staff is excelent.

    Cons

    Lack of job growth and training for managers.

    Advice to Management

    Help grow & promote your managers from with in.


  2. "Security"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - House Officer in New York, NY
    Former Contractor - House Officer in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Mandarin Oriental Hotel Group as a contractor (More than 3 years)

    Pros

    It is an exciting job that pays far better than standard security jobs in the city. It is also cool to be able to see and interact with celebrities on a regular basis. Working security also does provide better opportunities to move to other positions in the hotel.

    Cons

    The hotel goes out of its way to ensure that new security personel are independent contractors. This often means accepting crazy schedules, having less freedom to speak up when issues do crop up. No benefits and the higher self-employment tax are financially difficult.

    Advice to Management

    Bring long-time, good employees from the contract side to full-time employment. Insist on a schedule that is set at least a week in advance.


  3. "Hit or Miss"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in New York, NY
    Former Employee - Sales in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mandarin Oriental Hotel Group full-time (More than a year)

    Pros

    - great benefits
    - expansion
    - solid product

    Cons

    - no vertical mobility
    - too many remote managers/ no face time or presence in respective offices in which they are supposed to be based
    - outdated mindsets

    Advice to Management

    Reduce remote and satellite offices that technically break corporate policy and increase communication within teams as well as implementing structured training on property as well as in corporate.


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  5. "Great hospitality experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Mandarin Oriental Hotel Group (More than 5 years)

    Pros

    Great leadership across the board. Always looking to innovate and improve surroundings and systems for both guest and employees. Great benefits - between $75-125 for 5-star hotel stay is a deal! Also they hold annual family, adult and management parties for employees.

    Cons

    Promotions from within are quite common but to land a great promotion you really need to be willing to relocate. Also as for most hotels in NY making changes that effect Union employees can be a real challenge.

    Advice to Management

    Nothing to add, a great leadership team.


  6. Helpful (3)

    "Graet Place to work at"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Chef Concierge in New York, NY
    Former Employee - Assistant Chef Concierge in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A true line of professionals!!! Best Hotel Group I have ever worked for! They treat colleagues as they do their guests!!!

    Cons

    Had a patch of bad leadership at the New York property, and lost some very good managers and line colleagues...


  7. "Corporate Sales Office -- NY"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Corporate Sales Intern in New York, NY
    Former Intern - Corporate Sales Intern in New York, NY

    I worked at Mandarin Oriental Hotel Group as an intern (Less than a year)

    Pros

    If you get a chance to work with the director of corporate sales as an intern, it's a great experience. Learned a lot and he always had time to hear ideas and suggestions.

    Cons

    None that I can think of.

    Advice to Management

    Keep keeping your doors open and listening to what we have to say and offer.


  8. Helpful (1)

    "Nice internship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Sales Intern in New York, NY
    Former Employee - Sales Intern in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Superb property, give the opportunity to work in a luxury hotel and learn a lot about service, and luxury standard.
    Good benefits: very well paid for an intern, meal on duty and discount on rooms

    Cons

    Lack of training, and interest in the intern


  9. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Mandarin Oriental Hotel Group full-time (Less than a year)

    Pros

    Excellent growth opportunities
    Chance to visit the most beautiful hotels around the world
    Strong company culture and good values

    Cons

    None that I can think of


  10. "A Fantastic Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in New York, NY
    Former Employee - Executive Assistant in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mandarin Oriental Hotel Group full-time (More than 5 years)

    Pros

    A wonderful team, colleagues are always there to support each other!
    Professional environment with a spirit that we are delivering our best.
    Senior management is talented, experienced, innovation driven and loyal to the brand.

    Cons

    Hotel business runs 24/7, luxury hotels demands even more. Even when you are off duty, you are still tempted to check what's going on just to make sure that everything is perfect. It takes a disciplined mind to unplug from work.


  11. "Positive and Negative Changes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Supervisor in New York, NY
    Former Employee - Front Desk Supervisor in New York, NY
    Doesn't Recommend
    Positive Outlook

    I worked at Mandarin Oriental Hotel Group (More than a year)

    Pros

    Good Benefits. Some amazing, kind and driven colleagues. Most people have the same mentality and want the hotel to succeed.

    Cons

    In transition. A lot of changes in upper level management which cause for a tough environment some days. Unless you get lucky, very difficult to move up. Not a lot of opportunities and company doesnt do a good job of growing from within. Too many managers afraid to train because they dont want to be replaced.



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