Mandarin Oriental Hotel Group Reviews | Glassdoor

Mandarin Oriental Hotel Group Reviews

Updated May 25, 2017
174 reviews

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Full-time Part-time

3.6
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Mandarin Oriental Hotel Group Group Chief Executive Edouard Ettedgui
Edouard Ettedgui
59 Ratings

174 Employee Reviews

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Pros
  • Decent Pay/good benefits/401k/holiday /vacation pay (in 11 reviews)

  • reasonable compensation, nice working environment, good staff welfare (in 10 reviews)

Cons
  • Work-Life balance is hard, Sometimes when understaffed causes significant hardship in delivering the standards of service expected (in 12 reviews)

  • Work life balance is not the greatest long hours (in 9 reviews)

More Pros and Cons

  1. "Spa Concierge - Easy and well-paid but boring"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SPA Concierge in Las Vegas, NV
    Current Employee - SPA Concierge in Las Vegas, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Mandarin Oriental Hotel Group part-time (More than a year)

    Pros

    Small staff - about 10 concierge total
    Can be fun if you get along with your team and people know what they are doing
    The guests are typically very nice compared to other hotels on the Strip

    Cons

    Really boring during downtime - a lot of standing around
    Hard to find sharp employees who are on top of things
    Management likability is hit and miss
    The break periods are an insult: 30 minutes unpaid lunch in a 10-hour shift. If you're lucky, you might get a 10 minute break too.

    Advice to Management

    Hire better people and give us better breaks.


  2. "Residential Concierge and daily duties."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Residential Concierge in New York, NY
    Former Employee - Residential Concierge in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mandarin Oriental Hotel Group (More than 3 years)

    Pros

    Excellent training, standards, growth opportunity, company loyalty.

    Cons

    Can be overly strict, issues with playing favorites.

    Advice to Management

    Promote solely on merits, stop playing favorites, provide feed on a more consistent basis.


  3. "Union hotel"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Line Cook in Washington, DC
    Current Employee - Line Cook in Washington, DC
    Recommends

    I have been working at Mandarin Oriental Hotel Group full-time (More than 5 years)

    Pros

    Good pay and benefits. Great employee culture

    Cons

    Getting days off can be problematic


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  5. "Amazing Hotel"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Rooms Division Manager in New York, NY
    Former Employee - Rooms Division Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mandarin Oriental Hotel Group full-time (More than 3 years)

    Pros

    As a manager you don't have to kill yourself working there and the majority of the union staff is excelent.

    Cons

    Lack of job growth and training for managers.

    Advice to Management

    Help grow & promote your managers from with in.


  6. "Overall great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV
    Recommends
    Positive Outlook

    I worked at Mandarin Oriental Hotel Group full-time

    Pros

    Loved the benefits and 401k match plan. Easy to get to know most of the employees.

    Cons

    It seemed like every department had issues with management. Maybe they need a special training for their managers.


  7. "Food and Beverage Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Mandarin Oriental Hotel Group full-time (More than a year)

    Pros

    Please don't go there to work

    Cons

    Extremely poor and understaffed management


  8. "Billing Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing Coordinator in Miami, FL
    Former Employee - Billing Coordinator in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mandarin Oriental Hotel Group (More than a year)

    Pros

    Wonderful environment and friendly coworkers.

    Cons

    Sometimes you would have to work long hours.

    Advice to Management

    Don't change.


  9. "A great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Director in Washington, DC
    Former Employee - Marketing Director in Washington, DC
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Mandarin Oriental Hotel Group full-time (More than 3 years)

    Pros

    I enjoyed my time at this hotel and the lovely people I worked with/for.

    Cons

    Internal communication could have been better.


  10. "Hit or Miss"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in New York, NY
    Former Employee - Sales in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mandarin Oriental Hotel Group full-time (More than a year)

    Pros

    - great benefits
    - expansion
    - solid product

    Cons

    - no vertical mobility
    - too many remote managers/ no face time or presence in respective offices in which they are supposed to be based
    - outdated mindsets

    Advice to Management

    Reduce remote and satellite offices that technically break corporate policy and increase communication within teams as well as implementing structured training on property as well as in corporate.


  11. "Good Pay Bad Managers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cocktail Waitress in Las Vegas, NV
    Former Employee - Cocktail Waitress in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good pay. Nice people to work with.

    Cons

    Bad management: no support. Need more help.

    Advice to Management

    Work on team building. Stop being so self obsessed.


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