Mandarin Oriental Hotel Group Reviews
76% would recommend to a friend
(691 total reviews)
James Riley
93% approve of CEO
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This rating reflects the overall rating of Mandarin Oriental Hotel Group and is not affected by filters.
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Found 691 of over 929 reviews
Updated Nov 27, 2023
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- 5.0Nov 3, 2023HostessCurrent Employee, more than 3 yearsMiami, FL
Pros
Employees are very kind and friendly to each other. HR is quite fair. Benefits are really good comparatively to other companies,
Cons
You celebrate your holidays at work. Which is to be expected in the service industry.
- 5.0Nov 2, 2023Group Sales ExecutiveFormer Employee, more than 1 yearWashington, DC
Pros
great culture and work environment
Cons
long hours of work during season
- 5.0Sep 18, 2023Anonymous EmployeeCurrent Employee, more than 8 yearsMiami, FL
Pros
Great hotel with a Hotel Manager and General Manager that really keep colleagues at the heart of everything. Excellent colleague cafeteria.
Cons
Process driven and not enough hotels in America
- 3.0Sep 12, 2023Housekeeping/LaundryCurrent Employee, more than 1 yearMiami, FL
Pros
employee program, lunch provided, fast paced keeps you busy, Trainings and good experience to learn the industry from a 5 star luxury hotel, some coworkers helpful
Cons
management bias , favoritism, employees that are clicky with managers behave like bullys. spiteful employees if your more knowledgeable in this industry. communication with management, non existent and poor leadership, not open to innovation
- 5.0Sep 12, 2023Sales ManagerFormer EmployeeBoston, MA
Pros
Mandarin Oriental has good benefits
Cons
Mandarin Oriental does not have good work/life balance
- 3.0Oct 2, 2023DirectorCurrent Employee
Pros
good location good union team
Cons
communication is not there. HR could be better. upper management could be better. No time to learn new things Always on the GO
- 4.0Sep 19, 2023Server Assistant/BusserFormer Employee, more than 10 yearsMiami, FL
Pros
free meals friend coworker and good bosses there's never a boring day at the mandarin
Cons
short staffs and when working outside it can be very uncomfortable because there is no covering on the terrace
- 1.0May 4, 2023Customer ServiceCurrent Employee, more than 3 yearsNew York, NY
Pros
Great brand with decent benefits package. Associates are nothing but great, make you feel like you're at home with your family from the day one. Fantastic meal that is served to everyone. Good property to add to your resume experience. Very high salary rate compared to other properties.
Cons
Very weak head and even more terrible assistant of one of the main hotel's departments (on the operation side). Assistant (who is very rude, condescending, disrespectful and simply lazy) was brought in only because of favoritism of the higher management, meaning they are good friends in private life. Unfortunately, this brings the whole department down and good people are leaving and the rest of the team has to work crazy hours with no help. Executive team (who is actually pretty good, except of this moment) chooses not to notice it all because the guests are arriving anyway.
3 - 3.0Sep 27, 2023Housekeeping ManagerCurrent EmployeeNew York, NY
Pros
A lot of incentives and good discounts programs
Cons
No suggestions will be taken
- 5.0Jul 25, 2023InternFormer Employee, less than 1 yearLos Angeles, CA
Pros
- Really willing to help you grow by giving a good balance of autonomy and leadership - Great culture
Cons
- A little too flexible at times
Mandarin Oriental Hotel Group Reviews FAQs
Mandarin Oriental Hotel Group has an overall rating of 4.1 out of 5, based on over 929 reviews left anonymously by employees. 76% of employees would recommend working at Mandarin Oriental Hotel Group to a friend and 61% have a positive outlook for the business. This rating has been stable over the past 12 months.
76% of Mandarin Oriental Hotel Group employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Mandarin Oriental Hotel Group 3.2 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Mandarin Oriental Hotel Group to be culture, career development, benefits and the cons to be work life balance, management.
