Mandarin Oriental Hotel Group Reviews | Glassdoor

Mandarin Oriental Hotel Group Reviews

Updated February 14, 2017
157 reviews

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Full-time Part-time

3.7
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Mandarin Oriental Hotel Group Group Chief Executive Edouard Ettedgui
Edouard Ettedgui
51 Ratings

157 Employee Reviews

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Pros
  • Decent Pay/good benefits/401k/holiday /vacation pay (in 10 reviews)

  • Good working environment and working with people from all over the world (in 10 reviews)

Cons
  • Work-Life balance is hard, Sometimes when understaffed causes significant hardship in delivering the standards of service expected (in 12 reviews)

  • Work life balance is not the greatest long hours (in 9 reviews)

More Pros and Cons

  1. "Over all an ok place to work - if you have a great manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mandarin Oriental Hotel Group full-time

    Pros

    Great healthcare benefits and great co-workers

    Cons

    needs change in management. Upper management do not make line colleagues seen

    Advice to Management

    Talent acquisition. stop promoting based on personal relationship


  2. "Billing Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing Coordinator in Miami, FL
    Former Employee - Billing Coordinator in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mandarin Oriental Hotel Group (More than a year)

    Pros

    Wonderful environment and friendly coworkers.

    Cons

    Sometimes you would have to work long hours.

    Advice to Management

    Don't change.


  3. "A great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Director in Washington, DC
    Former Employee - Marketing Director in Washington, DC
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Mandarin Oriental Hotel Group full-time (More than 3 years)

    Pros

    I enjoyed my time at this hotel and the lovely people I worked with/for.

    Cons

    Internal communication could have been better.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Spa Concierge"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mandarin Oriental Hotel Group part-time (More than a year)

    Pros

    It is a great place for fresh off graduates to get formal training on customer service. The brand is well recognized as the best in class in the market

    Cons

    Limited career opportunities. Not much chance to move up


  6. "Hit or Miss"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in New York, NY
    Former Employee - Sales in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mandarin Oriental Hotel Group full-time (More than a year)

    Pros

    - great benefits
    - expansion
    - solid product

    Cons

    - no vertical mobility
    - too many remote managers/ no face time or presence in respective offices in which they are supposed to be based
    - outdated mindsets

    Advice to Management

    Reduce remote and satellite offices that technically break corporate policy and increase communication within teams as well as implementing structured training on property as well as in corporate.


  7. "Good Pay Bad Managers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cocktail Waitress in Las Vegas, NV
    Former Employee - Cocktail Waitress in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good pay. Nice people to work with.

    Cons

    Bad management: no support. Need more help.

    Advice to Management

    Work on team building. Stop being so self obsessed.


  8. Helpful (2)

    "Great hotel to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Host/Hostess
    Former Employee - Host/Hostess
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Mandarin Oriental Hotel Group full-time (Less than a year)

    Pros

    Phenomenal work environment
    Great co-workers and people in general
    Benefits that are offered
    Able to work with your schedule- especially if you're a student
    An amazing job to add on your resume, you will gain so much experience with this company both for your career as well as yourself

    Cons

    No issues with the company

    Advice to Management

    None


  9. "MOBOS"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mandarin Oriental Hotel Group full-time (More than 5 years)

    Pros

    Many of your colleagues are genuinely nice people, which ha sa huge impact on environment.

    Cons

    Mandarin is really controlling and takes up a lot of your time. They don't make their staff feel appreciated and they try to find the cheap roundabout ways to do everything.

    Advice to Management

    The cheap roundabout way always ends up costing you more. Don't bite off more than you can chew.


  10. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mandarin Oriental Hotel Group part-time (Less than a year)

    Pros

    I went from full time to part time and the company still gave me great benefits. they're willing to work with my schedule and the benefits are fantastic.

    Cons

    No issue with the company.

    Advice to Management

    Pay attention to what colleagues ask for, treating employees well keeps employees working


  11. "Nice place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mandarin Oriental Hotel Group full-time

    Pros

    Great environment, great people, prime location

    Cons

    Street parking is a challenge

    Advice to Management

    Do everything to prevent talent flight



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