Mandarin Oriental Hotel Group Reviews | Glassdoor

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Mandarin Oriental Hotel Group Reviews

Updated January 7, 2018
205 reviews

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3.4
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Mandarin Oriental Hotel Group Group Chief Executive James Riley
James Riley
3 Ratings

205 Employee Reviews

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Pros
  • Employee Perks - Free Meals, Great Company Culture, Advancement Potential (in 12 reviews)

  • Decent Pay/good benefits/401k/holiday /vacation pay (in 11 reviews)

Cons
  • Work-Life Balance, Less than competitive salaries for high end hotel (in 14 reviews)

  • long hours (not a con if you like overtime) (in 10 reviews)

More Pros and Cons

  1. "Pro's and Con's"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mandarin Oriental Hotel Group full-time

    Pros

    Employee Perks - Free Meals, Great Company Culture, Advancement Potential

    Cons

    Work-Life Balance, Less than competitive salaries for high end hotel

    Advice to Management

    Groom top talent and keep them happy - or you will continue to lose them.


  2. "Resume Builder and Luxury Hospitality Boot Camp"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Mandarin Oriental Hotel Group full-time (More than 5 years)

    Pros

    Established guidelines on how to provide luxury service serve as an excellent training ground to learn how to work in this niche of hospitality. Decent benefits (Medical not a great value, 401k has an employer match but few investment options through Schwab). Discounted stays at sister properties, easier to obtain at some properties more than others. Helpful and approachable HR professionals. Many opportunities for career advancement, especially if you’re willing to relocate.

    Cons

    Disengaged upper management—often making operations more difficult for their teams instead of helping them. Many senior level managers have no knowledge of day-today operations. Outdated and complex hotel management software which is not well integrated between departments leading to persistent communication issues. The company seems more focused on growing the brand with new hotels than on maintaining or updating their existing properties; both in terms of service and physical product. Preferential promoting and nepotism—not based on experience or skill. Pay for management is not commensurate with the work they put in, especially when working in a union environment, leading to high management turnover.

    Advice to Management

    Focus on retaining talent by promoting from within and paying people what they’re worth, or else they’ll leave. There are a lot of long-term line colleagues but only a handful of long-term managers—that says something, no? Once-a-year colleague engagement surveys are not enough. People need more consistent feedback and assessment. Listen to colleagues about process improvements. Just because “everyone else is doing it” or “this is how we’ve always done it” does not make it right for your specific hotel. MO properties are too diverse to have a one size fits all approach mainly because labor dynamics in Asia, Europe, and North America are completely different.

  3. "Great Palce to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mandarin Oriental Hotel Group full-time (More than 3 years)

    Pros

    Competitive pay and benefits
    Hotel has a great reputation in the city

    Cons

    no on site parking available


  4. "waitress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cocktail Waitress in Miami, FL
    Current Employee - Cocktail Waitress in Miami, FL

    I have been working at Mandarin Oriental Hotel Group full-time (More than a year)

    Pros

    meet people all over the world, great connections

    Cons

    long shift hours and spending holidays working

    Advice to Management

    do no over work the employees


  5. "Backwards"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mandarin Oriental Hotel Group full-time (More than a year)

    Pros

    Some really great hardworking people

    Cons

    Disrespectful, blind and condescending management culture

    Advice to Management

    Remember the people who actually make the place run and realize that they are not there for your convenience


  6. "Beware of harassment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff Accountant in Washington, DC
    Former Employee - Staff Accountant in Washington, DC
    Doesn't Recommend

    I worked at Mandarin Oriental Hotel Group full-time (More than a year)

    Pros

    Company is stable, union and has decent benefits.

    Cons

    The accounting dept all quit because of current controller. Disrespectful and harassing. She rules with fear instead of trust. She is rude and seems unhappy all the time.

    Advice to Management

    Get a controller that people are able to work for. Promote from within.


  7. Helpful (1)

    "Not the friendliest environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mandarin Oriental Hotel Group full-time

    Pros

    Experience is great with old software and certain policies.

    Cons

    The pillars they ask colleagues to follow aren’t followed by the people to implement them. It’s sad and uncomforting.

  8. "Security Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Officer in Boston, MA
    Current Employee - Security Officer in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Mandarin Oriental Hotel Group full-time (More than a year)

    Pros

    -Working with colleagues
    -Learning about the company values
    -The organization of volunteer service

    Cons

    -Unstable department rules and regulations
    -Unconfirmed and unpredictable scheduling
    -Faulty equipment
    -Difficulty with work/life balance


  9. "Licensed Massage Therapist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Massage Therapist in Boston, MA
    Current Employee - Licensed Massage Therapist in Boston, MA
    Recommends
    Positive Outlook

    I have been working at Mandarin Oriental Hotel Group full-time (More than 8 years)

    Pros

    Pay, health benefits, 401k, have been flexible with my school schedule

    Cons

    Need a better program to stay at other locations


  10. Helpful (1)

    "Hotel Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Atlanta, GA
    Current Employee - Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mandarin Oriental Hotel Group full-time (Less than a year)

    Pros

    Great team work and a lot of opportunities

    Cons

    Need more main power, employees.

    Advice to Management

    Keep open for more opportunities, company is very powerful.


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