Mandarin Oriental Hotel Group Reviews | Glassdoor

Mandarin Oriental Hotel Group Reviews

Updated September 10, 2017
193 reviews

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3.6
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Mandarin Oriental Hotel Group Group Chief Executive James Riley
James Riley
0 Ratings

193 Employee Reviews

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Pros
  • Decent Pay/good benefits/401k/holiday /vacation pay (in 11 reviews)

  • I went from full time to part time and the company still gave me great benefits (in 11 reviews)

Cons
  • Work life balance is not the greatest long hours (in 10 reviews)

  • High turnover (common among most hotels) (in 8 reviews)

More Pros and Cons

  1. "Licensed Massage Therapist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Massage Therapist in Boston, MA
    Current Employee - Licensed Massage Therapist in Boston, MA
    Recommends
    Positive Outlook

    I have been working at Mandarin Oriental Hotel Group full-time (More than 8 years)

    Pros

    Pay, health benefits, 401k, have been flexible with my school schedule

    Cons

    Need a better program to stay at other locations


  2. "Amazing !"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FOH in Miami, FL
    Former Employee - FOH in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mandarin Oriental Hotel Group full-time (More than 3 years)

    Pros

    Everything about the company was a blessing. Great management, they truly look out for its employees. Id return as an employee

    Cons

    No cons no cons no cons no cons no cons no cons no cons

  3. "Hotel Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Atlanta, GA
    Current Employee - Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mandarin Oriental Hotel Group full-time (Less than a year)

    Pros

    Great team work and a lot of opportunities

    Cons

    Need more main power, employees.

    Advice to Management

    Keep open for more opportunities, company is very powerful.


  4. "Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Mandarin Oriental Hotel Group full-time (More than 5 years)

    Pros

    The people and benefits are great

    Cons

    Upper management does not pay attention to those that have daily insight at the groud level


  5. "A good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mandarin Oriental Hotel Group full-time

    Pros

    The team is friendly, guests and colleagues are treated well. They do their best to offer benefits and salary that are competitive in the field.

    Cons

    As always in hospitality, weekend and holiday work is required. The management team is a tight knit group and it is difficult to gain access. Sometimes a "holier than thou" attitude is displayed.

    Advice to Management

    Develop a more hands-on approach. Don't sit at a center table with all other managers at lunch. Mingle with the team, show that you care. Don't give yourself better vacation and off days than the rest of the team.


  6. "Spa & Salon at MOLAS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SPA Concierge
    Former Employee - SPA Concierge
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mandarin Oriental Hotel Group part-time

    Pros

    Small department: everyone cares about and treats each other like family.
    Opportunity: in addition to good salary, there's opportunities to up sell and earn commission.
    The Brand: The Spa & Salon at MOLAS has a good name, image, and reputation. Forbes 5 Star Spa & Salon.

    Cons

    Management: engages in seniority and favoritism.
    Treatment of Employees: value and recognize the hard work of those working behind the scenes, e.g. spa hosts.
    Communication: bad communication skills within own department and other departments.
    Rest Periods: 30 minute unpaid lunch break and 10 minute paid break in a 10 hour shift.

    Advice to Management

    Listen to your employees and better communicate with other departments.


  7. "Regional Sales Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Mandarin Oriental Hotel Group full-time

    Pros

    great company and culture atmosphere

    Cons

    Did not have the time to train staff

  8. "Spa Concierge- Mandarin Oriental, Washington, DC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SPA Concierge- Mandarin Oriental, Washington, DC in Washington, DC
    Former Employee - SPA Concierge- Mandarin Oriental, Washington, DC in Washington, DC
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Mandarin Oriental Hotel Group full-time (Less than a year)

    Pros

    Company standards is great and professional. Get paid weekly, they provide you for free food (breakfast, lunch, dinner). Great benefits 401 K, and health insurance.

    Cons

    Encountered favoritism and discrimination. I experienced for example, being told “Do not try me.”“You need this job.” As if to minimize me as an employee. As a person with ten plus years in the spa industry I will not be belittled by upper management.

    Advice to Management

    Coaching needed for your team but please watch your tone of voice and how to correct/ "coach" and individual.


  9. Helpful (1)

    "Great for line colleagues.. sucks for management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good pay , Set Schedule, Reputable hotel, See actors and musicians, the resources to better your skills.

    Cons

    Stressful work environment at times, absurdly demanding clients, Incompetent management, lack of inter-departmental communication.


  10. Helpful (1)

    "Profesional Atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Miami, FL
    Current Employee - Server in Miami, FL
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Mandarin Oriental Hotel Group full-time (More than 3 years)

    Pros

    Paid vacation, 401k with company match, free meals, uniform ready to go upon arrival, sick and personal days.

    Cons

    cafeteria food is terrible 7 out of 10 times, roaches in the lookers, no advancement opportunities, have to pay for monthly parking, insurance is good but expensive, its slow with all the new hotels surrounding the Brickell area.


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