Manhattan Associates Reviews | Glassdoor

Manhattan Associates Reviews

Updated June 1, 2017
43 reviews

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Manhattan Associates President & CEO Eddie Capel
Eddie Capel
19 Ratings

43 Employee Reviews

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Pros
  • When it comes to work-life balance, I feel I've gotten the better side of this than some in other divisions (in 33 reviews)

  • Almost all division of Supply chain products (in 81 reviews)

Cons
  • Work life balance is little bit difficult (in 119 reviews)

  • No work-life balance or choice of project or product; average pay for above average expectations (in 41 reviews)

More Pros and Cons

  1. Helpful (5)

    "No more life"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Analyst in North Atlanta, GA
    Former Employee - Software Analyst in North Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Manhattan Associates full-time (More than a year)

    Pros

    - People at the company are sometimes cool
    - Lots of exposure to the business and different companies

    Cons

    - You may start slow,but you are guaranteed to work 70+ hour weeks minimum once you reach a certain level of seniority. I have worked these hours for over a year now with no end in sight. Management flatly denies the existence of a work-life balance problem despite it being the main and persistent complaint at the company for nearly a decade. A lot of employees here have their job tied to their work visa so they are "trapped" to work here. That drives the mentality that exists there that work == life and there is never any compromise.
    - Travel will exceed amount in your job description and you will get very little notice, sometimes a few hours notice that you will be on a plane
    - The company works very inefficiently. For Analysts, there is no onboarding, training, nor product documentation. It is every man for himself.It is very hard to get better at your job because the only way to get any information is from more experienced peers - if they are busy, that's all there is.
    - Project Managers just say "yes" always and have no concern for making a reasonable timeline or "protecting their guys". Culture of Project Management is atrocious and insulting. All PMs/Directors leave the building by ~3 PM each day whereas lower positions work all day, work all night, every night, every weekend because of PM inability to control the project.
    - Most people are lied to about what their job will be. Consultants? No - software tester. Software Analyst? No - software tester/log-reader/triage to development team (usually offshore). You will not develop strong skills that can translate to other jobs and as an Analyst you WILL NOT write hardly any code at all. That makes it very hard to leave after you have multiple years of not being a developer, yet you hold a computer science degree. It is better to just not join than get trapped.

    Advice to Management

    Can't say much - this is how MANH runs. At the absolute expense of the well-being of every non-senior-management employee. New hires are deceived on what their job will be, then entrapped as their transferrable skills decay. There is absolutely no reason to stay unless you are soon eyeing senior management (perhaps as an experienced hire - as management you can do a lot less). At an entry-level position it is both personal and career suicide to join the company.


  2. "Bad company...slavery in modern times"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Atlanta, GA
    Current Employee - Senior Software Engineer in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Only slaves and sales can survive

    Cons

    80 hrs work and calls...week day and weekend support.
    Low pay..bad treatment from bosses.
    We are humanstill not machine

    Advice to Management

    You need to change.


  3. Helpful (2)

    "Do not accept position if accepting position in ETS"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ETS Technician in Smyrna, GA
    Former Employee - ETS Technician in Smyrna, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    If you can manage to learn all of their policies extremely quickly, provides a place for growth (maybe?)

    Cons

    Contradicting information, double standard for help desk (ETS) vs everybody else (for example, all users are granted local admin rights to install whatever software they want, but if anyone in ETS does it, someone will remote into computer, delete the program files folder, and reprimand you), spoiled rotten customers (ETS is forced to use the oldest models that are still in stock, but everybody else gets the newest of the new laptops, which they get to exchange for brand new ones every 3 years), love to lead you around by the nose (try to automate and optimize an overly complicated process for them, a process that I was the only one who had to perform and involved a 4 page checklist that I had to go over and ensure the deployment did what it was supposed to, and they will seem interested, but will put it off so that there can be a meeting about implementing it, which will never occur), straight up lied during the interview process (was told they used the latest and greatest technologies and they liked to stay current, but realize when I got there they use, get this: Windows 7 x64 for clients, Server 2008 functioning on a server 2003 level, System center configuration manager 2007. Does that sound current to you? Sounds barely within microsoft's range of support to me), ridiculous reliance on self admitted broken procedures and systems, unrealistic expectations that required me to work overtime hours that I wasn't even able to document and therefore, receive pay, offer absolutely no opportunity to find your own solution to a problem (which I would think is the whole point of hiring someone with IT support experience) but instead want you to ask someone else to get solution for every little detail (which is annoying to both of us), horribly restrictive security software and policy (simply by having a file on your pc, cylance will, with its "sophisticated AI", quarantine it if it uses a similar method/technique/behavior implemented by other known malware (Among list of erroneously quarantined files: any AutoIT script that I ever wrote (could have been as simple as a script which moves and renames files from one directory to another), windows All in one repair, and even some of the companies very own files stored on file shares!!!) which is probably one of the most ridiculous anti-malware techniques witnessed to-date; quarantines more legitimate software than not; and still doesn't help with malware infections (still had plenty of pcs brought in with malware on them), etc. Quite frankly, my list of grievances could fill volumes, and, as someone who loves IT, this company produced probably the most unsatisfactory work environment I have ever worked in (ironic that they should be voted one of the top places to work in 2016 by the Wall street journal, a piece of information they love to dangle in front of you like a carrot on a string, but ets certainly wasn't a part of the process in determining that, I can tell you that now). My suggestion, accept if taking any position other than ets, because ets will spoil you rotten. Otherwise, back out immediately, unless you are truly desperate. And if you do accept, make sure all your software is portable and only store it on file shares, as cylance won't look there considering their own files are flagged as malware by cylance.

    Advice to Management

    don't be so restrictive in the tools and methods used to get things done, which defeats the whole purpose of hiring someone with IT support background in the first place (if all you need is for someone to ask questions on how to handle every issue that pops up, without using any of the knowledge gained from their past experience, hire a high school drop out instead, because that kind of environment tends to frustrate IT professionals), highly recommend you change security software as it quarantines more legitimate products than harmful (simply quarantines them because it uses a similar method/technique/behavior implemented by other known malware, without at all testing it (running it in a sandbox before execution is a completely valid option too. Avast endpoint security would be a better option). Not to mention that cylance views files stored within your own fileshares as malware (you just prevent it from looking there, as the second it is transferred to local drive, quarantined). How can you profess to maintaining a secure environment with that software when it flags your own shares, then go around punishing those whose legitimate software is gobbled up by it? I would have to then recommend that any and all software be of a portable nature and stored and executed from a file share to which one had write permissions, considering cylance won't search there (since you have software which is classified as malware stored there and my only regret is not doing this). You are hypocrites, liars, and slave drivers; and I can only hope that you will eventually fall into the grave you have dug yourself.


  4. "Good for new grads but not for experienced"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in Atlanta, GA
    Former Employee - Senior Analyst in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Manhattan Associates full-time (More than 3 years)

    Pros

    Good health insurance. Don't see many pros after being a senior. Good place for new grads.

    Cons

    1. If you want to talk to India at 11 pm - 1 am every night in the evening, come to get a job

    2. No career advancement. Managers don't care about your future, all they care is issues!!! They cancel your training, your vacation because they have concerns. Even everything is finished on time and you are not busy the moment. Btw you are probably lucky if you get a training once a year.

    3. I've seen a lot of people left. In the past year, half of my team have changed. They try to keep seniors but only freshes come. Most of the people who stay long are for green card from certain country.

    4. Compensation is average or lower.

    Advice to Management

    Hire some real people who has strong management background. Not everyone can be managers.


  5. Helpful (7)

    "DO NOT WORK FOR MANHATTAN. DON'T DO BUSINESS WITH THEM EITHER."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Atlanta, GA
    Former Employee - Consultant in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Manhattan Associates full-time (More than a year)

    Pros

    There is a somewhat decent salary and benefit. But that's about it.

    Cons

    This company is a complete and total lie. They treat their employees like crap. Politics is the name of the game around here and everything is a stick-measuring contest. Team members will not hesitate to throw each other under the bus for career opportunities. They claim to care about their customers, but they have an entire department dedicated to handling software defects (CSO) because they know their product isn't a quality one from a software perspective. Ideas suggested to help the company are immediately shot down. Oh, and did I mention that they take your soul? You will have maybe 7 hrs/day to yourself on a good day. Kiss whatever personal life that you have goodbye.

    Advice to Management

    STOP SHOOTING IDEAS DOWN BECAUSE OF COMPANY POLITICS. And, to Mr. Eddie Capel, current CEO, I hope that you read this, listen to the newer employees because they have ideas that will make Manhattan better, but their superiors shoot them down. Truly listen to them because your competitors are catching up and fast.


  6. Helpful (2)

    "No care about Employee satisfaction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Atlanta, GA
    Current Employee - Senior Analyst in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Manhattan Associates full-time (More than 3 years)

    Pros

    Supply chain domain, lot of good things to learn

    Cons

    work-life balance is horrible. Long weekdays accompanied by weekend work. employees are made to work on Thanksgiving holidays, christmas holidays

    Advice to Management

    Invest a little more on employees, pay better salaries


  7. Helpful (3)

    "If you are out of college, it's a good deal"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Manhattan Associates full-time (More than a year)

    Pros

    A few company events (lunches, ice cream socials) are scheduled throughout the year to keep people motivated.

    Cons

    From a CSO perspective (Customer Service)
    * Burnout easily - Long hours, weekends sometimes, holidays
    * Lots of office politics
    * With the new CEO, pressure increased for longer hours
    * If you have to leave earlier for personal reason, you are frown upon
    * Nature of the job is boring .... moving shipment from a place to another. Burnout quickly in this environment .
    * Shareholders, CEO and upper management certainly profit from extensive amount of hours that technical people (PSO and CSO ) puts on . But employees are the ones getting the short end of stick .

    * If you don't have WMOS experience , don't go to CSO. Head to PSO to gain experience. There's no training in CSO .
    * If you are out of college, go to PSO, or another company .
    * Golden handcuffes to some employees for the long hours. But if you divide the money $$ by the hours worked and stress and weight gained ... is it worth ?
    * Sweatshop mentality

    Good business outlook if you are a shareholder , or investor in this company. Not an employee.


  8. Helpful (4)

    "You need to be lucky to be in the right team !"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Consultant in Atlanta, GA
    Former Employee - Senior Consultant in Atlanta, GA
    Doesn't Recommend
    Disapproves of CEO

    I worked at Manhattan Associates full-time (More than a year)

    Pros

    Challenging projects. Huge scope of proving yourself.

    Cons

    Very bad management. The team you are in matters a lot. No work life balance. The more you undertake the more work you are given. No appreciation, no compensation for overtime. Pretty basic bonus structure.

    Advice to Management

    Please staff more people. Pay attention to the exit interviews and hear out why people are quitting so much. **It may be profitable to remove one senior person than to lose 10 good resources in a team**


  9. Helpful (2)

    "Worst Working environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Software Analyst in Atlanta, GA
    Current Employee - Principal Software Analyst in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Manhattan Associates full-time (More than a year)

    Pros

    Company benefits are good , Salary is as per market but have to negotiate

    Cons

    Worst working environment, Typical service company like work, No career growth, Don't join if you have any other option

    Advice to Management

    Identify some better performance management so retain talent. Don't hire USA people if you can not give growth. All growth limited to India transfer employee.


  10. "Not a good company for growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Software Engineer in Atlanta, GA
    Current Employee - Principal Software Engineer in Atlanta, GA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Exposure to more technologies and good learning experience for beginners

    Cons

    Management does not care about employees

    Advice to Management

    More inputs should come directly from the lower level employees and not just from the managers/directors


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