Manulife Reviews | Glassdoor

Manulife Reviews

Updated July 20, 2017
221 reviews

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3.0
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Manulife President and CEO Donald Guloien
Donald Guloien
71 Ratings

221 Employee Reviews

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Pros
Cons
  • Work life balance isn't the best (in 20 reviews)

  • Manual processes in silos; certain senior management members are aggressive and confrontational to lower ranking staffs (in 23 reviews)

More Pros and Cons

  1. "Not As Collaborative As Could Be / LDP Underwhelms"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Boston, MA
    Current Employee - Business Analyst in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Manulife full-time (More than a year)

    Pros

    - Excellent vacation and maternity/paternity leave.
     - Corporate policy allows for working remotely at manager's discretion
     - Have a Leadership Development Program (LDP) as pipeline to upper management

    Cons

    - Salary is a little under market rate
     - Very siloed; difficult to get buy-in from anyone outside of own team
     - No incentives for consistent collaboration across business units or divisions
     - LDP is too unstructured, and provides too little support to help participants succeed

    Advice to Management

    Create real incentives for collaboration and breaking down silos.

    Manulife Response

    Jul 20, 2017 – Head of Talent Acquisition

    Thanks for sharing a review. As we constantly strive to improve and optimize our employee experience, we would welcome the opportunity to learn more from you at TalentAcquisition@manulife.com.


  2. Helpful (2)

    "Not good at all, but could have been great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Boston, MA
    Former Employee - Project Manager in Boston, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Manulife full-time (Less than a year)

    Pros

    Global work environment, deep company pockets, very nice facilities, updated technology, excellent benefits.

    Cons

    My direct manager was horrible, I had high anxiety going to work every day as the manager caused me a lot of stress simply by acting immature and unprofessional. I quit after 3 months for a lower paying position at another company just to get away.

    Advice to Management

    Ensure that your leaders are not just subject matter experts, but also have the qualities required in order to manage the people aspect - Maturity, respect, open door policy, positive and motivating.

  3. "Manu could be more"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Recommends
    Neutral Outlook

    I worked at Manulife full-time (More than 5 years)

    Pros

    Resources, Scale, great brand in John Hancock

    Cons

    Internal mantra of cut and grow

    Advice to Management

    Retain talent


  4. Helpful (1)

    "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Boston, MA
    Current Employee - Business Analyst in Boston, MA
    Recommends
    Neutral Outlook

    I have been working at Manulife full-time (More than 3 years)

    Pros

    There are a number of engaging work that are available to analyst in order to build experience. The company does support employee development through many of the training and classes offered at the company.

    Cons

    Compensation and benefit package are lacking compared to other company. Advancement is hard because to some manager it is not based on merit, but also time devoted to the company.

    Advice to Management

    Look at the merit of the employees, not tenure.


  5. "Interested to See How the Company Handles All of the Organizational Changes Over the Past Few Years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Legal in Boston, MA
    Current Employee - Legal in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Manulife full-time (More than 10 years)

    Pros

    Solid growth in Asia with a keen eye on ethics and compliance in the workplace. Not many perks but what company does have them nowadays? Yearly bonuses paid for past 10 years.

    Cons

    Bureaucracy, red tape, project management stagnates, IT is decrepid and Help Desk is not helpful. New employees are frustrated at the slow onboarding pace.

    Advice to Management

    Health benefits cannot continue to be reduced. Although there is a goal to meet for shareholders, employees cannot be the ones who suffer as a result. Key decision makers need training to identify key contributors and develop ways to retain the right people. Promote from within.


  6. Helpful (2)

    "Smile like you mean it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Boston, MA
    Former Employee - Analyst in Boston, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Manulife full-time

    Pros

    - Decent work/life balance
    - Work with some people who genuinely enjoy their work
    - The vast majority of people are cordial and friendly
    - Business casual
    - People sneak out early all the time

    Cons

    For the immediate managers and their managers within my group, it is expected that lower level employees rush to open doors for them. I'm perfectly happy to open doors for others if I receive a thank you, but I haven't yet. Now... not only are you expected to open doors for them, you can never show that you don't want to open the door, so you'll have to smile like you mean it.

    To be fair - one time, the CEO, who I didn't know was the CEO at the time, held the door open for me and insisted that I go first after we fussed for a few seconds. And he smiled like he meant it.

    Advice to Management

    Upgrade to Microsoft Outlook, Lotus Notes is horrible.


  7. "Global Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ontario, CA
    Former Employee - Anonymous Employee in Ontario, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Manulife full-time (More than 5 years)

    Pros

    Lots of opportunities to work around the world and be involved in large scale projects.

    Cons

    No clear direction - but improving.

    Advice to Management

    Provide more open communication and involve employees in honest discussions about plans for future growth of the organization.

  8. "First Job Out of College"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager in Boston, MA
    Former Employee - Case Manager in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Manulife full-time (More than 5 years)

    Pros

    Good industry experience. Opportunities to work from home are available. The flex center usually has a desk open. There are also a lot of volunteer opportunities.

    Cons

    Outsourcing. Manulife bought the insurance arm and is laying the State side workforce off in droves. Growth is political like many large companies, but depending on what department you start in, growth opportunities can be scarce no matter how savvy you are networking.

    Advice to Management

    Provide more training classes and promote lateral and upward movement within the company.


  9. Helpful (1)

    "While most people seemed to be the nice, the Operations group was a total disaster. The turnover is higher at McDonalds."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Neutral Outlook

    I worked at Manulife full-time (Less than a year)

    Pros

    Friendly and smart firm, both managers and non-managers alike. Seemed like there was plenty of room to move within the firm if you could handle the pressure of mismanagement.

    Cons

    Stay away from the Operations group. Too much backstabbing, talking behind each others back. More than half the group either left or got fired due to backstabbing within the year I was there. The human resources department is not helpful.


  10. "Fair"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Engineer in Boston, MA
    Former Employee - Network Engineer in Boston, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Manulife full-time (More than a year)

    Pros

    Company has great financial products and great people as a result of the merger with John Hancock. Centraly located in the hart of Boston

    Cons

    Company is still finding its way from a culture standpoint


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