Manulife Reviews | Glassdoor

Manulife Reviews

Updated March 23, 2017
585 reviews

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3.7
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Manulife President and CEO Donald Guloien
Donald Guloien
274 Ratings

585 Employee Reviews

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Pros
Cons
  • They don't try to work with the employees to assist with their work/life balance (in 13 reviews)

  • Manual processes in silos; certain senior management members are aggressive and confrontational to lower ranking staffs (in 19 reviews)

More Pros and Cons

  1. "LTD Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great team environment amongst coworkers.

    Cons

    Management is terrible. Focus on wrong measuring sticks - making it less client driven and more matrix driven.

    Advice to Management

    Restructure what is important for the business.


  2. Helpful (2)

    "Director Investments Division"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Manulife full-time

    Pros

    Flexible Schedules
    Tech Lounge
    Great Microsoft training classes
    Coworkers

    Cons

    Lack of clear communication and direction from management
    Promotions based on politics not skill sets
    AVP's and directors constantly play the blame game and cost people their jobs to keep their own
    Management is not trustworthy
    Working on trying to figure out how to increase employee morale for 7 years now

    Advice to Management

    Used to be a great company to work for. Investment Division Senior Management should clean house for the AVP's and Directors that don't have the skill sets for their role and that bully and treat employees like animals. There are so many horrific AVP's and Directors in the Investment Division that lack ALL ethics and mistreat employees.

    Manulife Response

    Feb 24, 2017 – Head of Talent Acquisition

    Thank you for sharing your feedback. We would welcome the opportunity to learn more about your experience. If you would like to discuss further, please contact us at TalentAcquisition@manulife.com


  3. "Strong training, Systems are chaotic, High Turnover"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Group Benefits Customer Service Representative
    Former Employee - Group Benefits Customer Service Representative
    Doesn't Recommend
    No opinion of CEO

    Pros

    Training was thorough, a great background for any Benefit related position

    Cons

    Internal Chaos with so many mergers, there's a huge need to reconstruct and align the systems
    Management can't keep Front end CSR's. My training group had 11 people, and after 3 months, only 5 were left. Turnover was horrible.
    Absenteeism was also horrible. Every Monday, at least a dozen people would be "sick" since it was the busiest day.

    Advice to Management

    Remove the 12 months in the same position rule. If it would've been 6 months, I would still be working with your company.


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  5. Helpful (2)

    "Management changes in with what seems like the seasons"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Waterloo, ON (Canada)
    Current Employee - Anonymous Employee in Waterloo, ON (Canada)
    Doesn't Recommend
    No opinion of CEO

    Pros

    Decent vacation time to start, lots of different paths to choose from (individual life, group benefits and wealth management, to name a few)

    Cons

    There is a lot of turnover. I don't know who has posted such glowing reviews, they certainly aren't from my area. People with the least amount of experience are promoted over people with the most knowledge, and there is a lot of work being moved overseas, so for the majority of employees, this is not a company to retire with, as your job is more likely than not going to be outsourced at some point. Our shares tanked 2 years ago, and seem to have never recovered.

    Advice to Management

    Promote the right people, stop with the friends and relatives bit. Consider experience a benefit, not a liability.


  6. Helpful (2)

    "PRIDE values leave a lot to be desired"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    bright intelligent people
    if you are vocal, assertive, and you align yourself with the right people you could have a good future with the company
    benefits are not bad
    international company with a lot of rich history

    Cons

    cannot trust senior management, although they may be saying one thing, their actions are totally different
    very competitive environment so you see a lot of dirty politics
    employee recognition practices are not fair. promotions are difficult and given to a select and favoured few.
    you'll find bitter and unhappy people throughout the company
    actuaries are automatically promoted to at least AVP level (may be seen as a pro if you're an actuary)

    Advice to Management

    be open and transparent, focus on developing talent and loyalty to the company, remember the pride values, and try to eminate the practices that dominic left behind.


  7. "Manulife loves to outsource you"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Magmanager in Toronto, ON (Canada)
    Current Employee - Magmanager in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Manulife full-time (More than 5 years)

    Pros

    Nonso mucho good place to woork

    Cons

    Many a career distroyed here


  8. "Both good and bad but low efficiency for sure"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Manulife full-time

    Pros

    big company and good location, co-worker are nice

    Cons

    some managers are bad, very slow pace

    Advice to Management

    hire better managers


  9. "Worst place to work at this company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Financial Analyst in Waterloo, ON (Canada)
    Former Employee - Senior Financial Analyst in Waterloo, ON (Canada)
    Negative Outlook
    Disapproves of CEO

    I worked at Manulife full-time (More than 5 years)

    Pros

    None at all in reality.

    Cons

    The place is full of politics.


  10. "Poorly managed business with little focus on bottom line"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Asia (Jamaica)
    Current Employee - Anonymous Employee in Asia (Jamaica)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Manulife full-time

    Pros

    Salaries are at least in line with market median
    Your may enjoy work-life balance depending on your department culture.

    Cons

    Extremely political working environment, leading to high teams turnover.
    Expat denominated management with poor understanding of local business nuances

    Advice to Management

    More sincere employee engagement and communication is required.
    Company is undergoing a euphemistic "Efficiency & Effectiveness" initiative, which is perceived as simply an excuse to cull employees who don't toe the line of his/her manager and to replace with cronies.


  11. Helpful (4)

    "Pays the bills. Not a good place to develop career."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Hong Kong (Hong Kong)
    Former Employee - Director in Hong Kong (Hong Kong)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Manulife full-time (More than a year)

    Pros

    a. Manulife has a relatively brand awareness amongst consumers due to its leading market share (no 2) in the MPF space.
    b. In terms of junior staff, I'm quite impressed with the attitude and ability of those hires.
    c. Head office (Toronto) is willing to spend to build the Asian business.

    Cons

    a. Highly political environment, especially at corporate office and senior management level. This leads to a lot of instability.
    b. Despite the quality of the hires, good employees don't stay for long. Junior to middle level staff are frustrated by lack of promotion opportunities. At the senior level, there is a lot of movement due to in-fighting. There is an entire department that comprises largely of rejects/outcasts of the current leadership.
    c. Inefficient deployment of capital due to poor understanding of operating landscape in Asia.

    Advice to Management

    Focus on the business and the people.



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