Manulife Reviews | Glassdoor

Manulife Reviews

Updated March 11, 2017
79 reviews

Filter

Filter


79 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • They don't try to work with the employees to assist with their work/life balance (in 13 reviews)

  • Manual processes in silos; certain senior management members are aggressive and confrontational to lower ranking staffs (in 19 reviews)

More Pros and Cons

  1. "No stability. Middle managers need improvement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Manulife full-time (More than 3 years)

    Pros

    Flexible schedule, social events, work from home.

    Cons

    Politics galore. Only as successful as your lea Middle manager was a bully and HR covers it up.

    Advice to Management

    Listen to your employees more


  2. "Room for IMPROVEMENT!"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Singapore (Singapore)
    Current Employee - Anonymous Employee in Singapore (Singapore)
    Approves of CEO

    I have been working at Manulife full-time (Less than a year)

    Pros

    Great work at Regional offices

    Cons

    Outdated, old staff need to adapt to changes.


  3. "service resolution specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Manulife full-time

    Pros

    Able to move within the company

    Cons

    Culture does not promote happy satisfied employees


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Senior Software Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Kuala Lumpur (Malaysia)
    Former Employee - Senior Software Engineer in Kuala Lumpur (Malaysia)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Manulife full-time (More than 3 years)

    Pros

    - Get to work with people form oversea, able to gain international skills
    - Flexible working hours
    - Work from home program
    - Great team member, nice and helpful people (most of it)
    - If you are really good, you have a chance to move to other country and work under Manulife Financial

    Cons

    If you are reading this, chances are you got an offer from "Manulife Technology & Services", if you are not, then stop reading this.
    First of all, you need to understand MTS (Manulife Technology & Services) are not Manulife Financial! They are a company own by Manulife group.
    So, what does it mean?
    - You will be getting different benefit from Manulife Financial, which is less
    - Different type of management from Manulife, meaning it is a Malaysia company with Malaysian management style, although it depends on teams and managers.
    - They will use the Manulife branding to cheat their way in hiring people
    - Depends on team, some are very stressful with 9 to 9 working hours (9am - 9pm), some are as free as sitting around with nothing to do for 5 months
    - Lower or Average increment, depends on company performance
    - Title doesn't matter, you can join as fresh grad and got promoted to Senior in 2 years if you are skillful, but your pay doesn't reflect your Title or Responsibilities, most likely, another junior with same or more years experience than you will get high pay than you.
    - Continue point above, salary adjustment isn't a thing in MTS, all you can expect from a promotion is slightly higher (few percent, less than 10) increment and much more responsibilities to take care of.
    - Depends on team, some team have great manager that keen to lead, and some team have manager that doesn't do anything and has no idea what he/she is doing. Politics tricks are required to get yourself up the ladder if you are under the Later type of Manager, as the only thing that keeps them in the position now is more politics tricks.
    - As stated above, politics existed, not only in management, you can observe it in your peer as well, some disgusting people that rely on politics to go up, and it actually works. Again, depend on team and manager.
    - Your advice doesn't matter. When your manager ask "Is there anything you are unhappy about?", what he/she wants to hear is you say "No, everything is perfect", instead of stating your concern and trying to make sense out of it. As this (in some team), will get you labeled as the "Disloyal Employee", and your chances of going up will diminish as you started to complain about things. You will be deem to be the negative energy in the team and will leave the company someday, so the promotion that you deserved and long for, will be gone as well. So if you are not happy, don't let your Manager or his/her loyal shoe shinning underlings know.
    - Get Bond for no reason. Don't trust the TDP, it is just some stupid document with w3school link, outdated and totally doesn't worth it. can't believe people still get bond by this non-sense.
    - As above point stated, retention rate are very low, people are leaving, so they will find any excuse to bond you. Think twice before you sing the BOND!
    - Work odd hour, but with regular salary. There is absolutely no benefit of working odd hours (1pm - 12am, depend on daylight saving), which will be requested based on which team you join. Only good thing about this is to avoid traffic, if you are a female, you have to think twice, as Malaysia's public order are not exactly good, and it can be very dangerous to travel back home alone even with cars during night time. #MalaysiaBoleh
    - No parking. If you drive, which you will need to if you are working 1pm-11pm, there is no parking around. You will need to park at nearby (800-1000 meters) housing area. My advice, park at your own risk, there has been incident that people's car windows got smashed and tired got slash and puncture very often. In fact, my back window was smashed last year when parking at the resident area. If you stop by and chit chat with the resident, you will know this happen very often, most likely done by some vandalism teenager that has nothing better to do in their life. That's why some resident area, and road are seal and protected by securities, meaning less area to park! #MalaysiaBolehAgain
    - Other points that I can't remember

    Advice to Management

    There are some team with excellent manager and some with terrible. Senior management should be more selective on who got to Lead, not just manage, because everyone can "Manage", but not everyone can lead!


  6. "NA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Jakarta (Indonesia)
    Current Employee - Vice President in Jakarta (Indonesia)

    I have been working at Manulife full-time (More than 10 years)

    Pros

    Good environment for learning and practicing religion

    Cons

    Swinging direction and too frequent changes


  7. Helpful (3)

    "Group Benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kitchener, ON (Canada)
    Former Employee - Anonymous Employee in Kitchener, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Manulife full-time

    Pros

    Occasional work from home.
    Flexibility for work / life balance.
    Free courses so if you work there now, take advantage and take the courses.

    Cons

    Most management does not listen to employees. Although I had 2 good managers in 13 years with the company the others appeared to only care about themselves and their title.
    Watch out for personal relationships between management and staff as there is favoritism and one team in particular was a very immature, high-school like environment.
    Unrealistic expectations and most departments run so thin that everyone is overworked and expected to work overtime for free.
    Pay is not great.

    Advice to Management

    Remember your staff are people too. Your title does not make you better than everyone else.
    When staff talk, listen. There is a lot wrong with this company right now and you will continue to lose great people unless you look at yourselves and make some changes.


  8. "Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive in Singapore (Singapore)
    Former Employee - Executive in Singapore (Singapore)
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Some department can have work life balance

    Cons

    Some department can be quite political


  9. "Changes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Lots of opportunities - learning, promotion, job rotation

    Cons

    Lots of restructuring activities which affect employee engagement


  10. "Good work life balance, but otherwise lousy culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communications Specialist
    Current Employee - Communications Specialist
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Manulife full-time

    Pros

    Work-from-home
    Flex time
    Salary is industry standard
    Corporate brand is strong
    A lot of different work areas to delve into

    Cons

    Overworked, stressed staff - low morale
    "Education budget" is insufficient for staff's professional development
    Slow to change
    Tools to do the job are very dated or badly selected
    Disorganized project management
    High cost of employee health and insurance coverage
    Employee perks and gifts have dwindled to virtually nothing

    Advice to Management

    Put your money where your mouth is. Stand behind your mandate to put customers and employees first. You've lost the trust, engagement and commitment of your employees from too many years of saying all the right things and then doing all the wrong things.


  11. Helpful (1)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Singapore (Singapore)
    Former Employee - Manager in Singapore (Singapore)
    Doesn't Recommend
    Neutral Outlook

    I worked at Manulife full-time (More than 3 years)

    Pros

    It used to be a pro-employee culture with high engagement.

    Cons

    With a change of CEO and new CHRO since 2014, the focus on learning and development and some of the staff welfare seem to be neglected.

    Advice to Management

    Senior Leadership Team needs to engage a more ground to work talks. CEO Naveed needs to ensure his team hold frequent conversation and to avoid bring just their people in and removing dedicated ones not hired by them.



Showing 79 of 677 reviews
Reset Filters