Manulife Reviews | Glassdoor

Manulife Reviews

Updated October 18, 2017
800 reviews

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Pros
Cons
  • Work life balance isn't the best (in 20 reviews)

  • Manual processes in silos; certain senior management members are aggressive and confrontational to lower ranking staffs (in 24 reviews)

More Pros and Cons

  1. "Worst place to work at this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Financial Analyst in Waterloo, ON (Canada)
    Former Employee - Senior Financial Analyst in Waterloo, ON (Canada)
    Negative Outlook
    Disapproves of CEO

    I worked at Manulife full-time (More than 5 years)

    Pros

    None at all in reality.

    Cons

    The place is full of politics.


  2. "Poorly managed business with little focus on bottom line"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Asia (Jamaica)
    Current Employee - Anonymous Employee in Asia (Jamaica)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Manulife full-time

    Pros

    Salaries are at least in line with market median
    Your may enjoy work-life balance depending on your department culture.

    Cons

    Extremely political working environment, leading to high teams turnover.
    Expat denominated management with poor understanding of local business nuances

    Advice to Management

    More sincere employee engagement and communication is required.
    Company is undergoing a euphemistic "Efficiency & Effectiveness" initiative, which is perceived as simply an excuse to cull employees who don't toe the line of his/her manager and to replace with cronies.

  3. Helpful (4)

    "Pays the bills. Not a good place to develop career."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Hong Kong (Hong Kong)
    Former Employee - Director in Hong Kong (Hong Kong)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Manulife full-time (More than a year)

    Pros

    a. Manulife has a relatively brand awareness amongst consumers due to its leading market share (no 2) in the MPF space.
    b. In terms of junior staff, I'm quite impressed with the attitude and ability of those hires.
    c. Head office (Toronto) is willing to spend to build the Asian business.

    Cons

    a. Highly political environment, especially at corporate office and senior management level. This leads to a lot of instability.
    b. Despite the quality of the hires, good employees don't stay for long. Junior to middle level staff are frustrated by lack of promotion opportunities. At the senior level, there is a lot of movement due to in-fighting. There is an entire department that comprises largely of rejects/outcasts of the current leadership.
    c. Inefficient deployment of capital due to poor understanding of operating landscape in Asia.

    Advice to Management

    Focus on the business and the people.


  4. Helpful (6)

    "A horrific company to work for!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Toronto, ON (Canada)
    Current Employee - Financial Analyst in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Manulife full-time (More than 10 years)

    Pros

    There were no pros! Forced overtime was common. Poor pay was part of the environment. Management gets moved around so frequently that they do not have time to learn the business area that they are managing. Do not expect a reward for being loyal to the company!

    Cons

    The company was on the verge of economic collapse in the 2008 crisis and I do not believe that they have cleaned house and restructured to the point where they can withstand the next economic shock.

    Advice to Management

    Replacing Don Guloien would be the best first step in getting talented management. Do you really think that he should be running such a company only having a high school diploma? Come on!

    Manulife Response

    Dec 5, 2014 – Talent Acquisition Marketing Analyst

    This statement includes a factual inaccuracy. Donald Guloien earned a Bachelor of Commerce degree from the University of Toronto.


  5. Helpful (1)

    "LTD Case Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - LTD Case Manager in Kitchener, ON (Canada)
    Former Employee - LTD Case Manager in Kitchener, ON (Canada)
    Doesn't Recommend
    Neutral Outlook

    I worked at Manulife full-time (More than 3 years)

    Pros

    My colleagues and team were wonderful.

    Cons

    This place is an absolute joke. While you're in training supervisors and management are your best friends and everyone is cheering you on. Then (if you manage to stick out the 8 week training program, which some don't) you're brought up to the floor and put through your paces. One day you're doing an amazing job, the next you're completely incompetent. Literally this place has less than a 50% employee retention for their Case Managers. They (management) keeps telling people its because of the nature of the job - no, its because you treat your staff like they are totally disposable. People around me indicated that things would "get better with time" or noted that their job reduced them to tears more days than not for the first 6 months of their employment. There is something inherently wrong with this, and absolutely zero accountability. Don't bother with HR because they will side with management as well. A complete and utter waste of time.

    Advice to Management

    Every employee (not just your favourites) are people too. They should be treated with dignity and respect. Upper management needs to hold middle management accountable. Instead of shrugging it off as a tough job you may want to step back and re evaluate why intelligent, articulate people are fleeing this job like the building is on fire.


  6. Helpful (1)

    "a nightmare from start to finish"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Toronto, ON (Canada)
    Former Employee - Project Manager in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook

    I worked at Manulife full-time

    Pros

    Competitive salary
    Good location for transit

    Cons

    No respect for workers
    Dysfunctional
    Office Politics rule
    Repressed atmosphere

    Advice to Management

    Stop treating employees like interchangable cogs


  7. Helpful (6)

    "software engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Current Employee - Anonymous Employee in Kuala Lumpur (Malaysia)
    Current Employee - Anonymous Employee in Kuala Lumpur (Malaysia)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Manulife full-time

    Pros

    Work from home benefits and 29 days annual leave.

    Cons

    1. HR a bit disorganised. First day of work, there was no PC allocated to me because they forgot I am coming in. (How awesome).
    2. No allowance whatsover. Just basic salary alone.
    3. Mid shift from 1pm to 10 pm. Expect to extend work till 12 am and no overtime payment.
    4. Very quite environment.

    Advice to Management

    Spend more on HR activities. Perhaps a welcoming breakfast for new hires with managers from all dept.

  8. "Worst experience ever ..I was a Manager Kitchener in Pensions Area"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    A lot of employees had worked all their life for Manulife. Many lifers. But only if you fit in with the high level of politics.

    Cons

    Vice President and Directors were allowed to break code of conduct and company rules ...if it suited them. Head of pensions did not submit OSFI documents because he wanted to sneak off to his cottage Friday at noon. No accountability for those in power. They then blame underlings for issues they cause.

    Management were not objective in evaluating staff performance. Some racist leaders. They downgraded excellent employees and elevated wasters. I was a Manager trying to bring fresh independent evaluations to the group. Senior management took exception to my independent opinion if my best employees.

    The entire pensions group was corrupt right from the top dog back then.

    Advice to Management

    Fire everyone from manager and above and replace them with ethical individuals that don't play political games.


  9. Helpful (1)

    "Lousy Products"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Planner in Singapore (Singapore)
    Former Employee - Financial Planner in Singapore (Singapore)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Work-life balance (for sure since you are ultimately self-employed)

    Cons

    Manulife Singapore was only active starting around 2010 or so. By the time I left in 2013, their products were still rubbish compared to the competition, and I think the company knows it. But it barely does anything to resolve that. Products don't seem good even till today, although there is a little bit of improvement here and there.

    Advice to Management

    Win the competition; or exit the market.


  10. "Arrogant hr team, I hate their system"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I dont like anything they suck big time

    Cons

    They suck big time. They should close down

    Advice to Management

    I have no advice cause they suck


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