Manulife Reviews | Glassdoor

Manulife Reviews

Updated February 18, 2017
559 reviews

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559 Employee Reviews

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Pros
Cons
  • They don't try to work with the employees to assist with their work/life balance (in 13 reviews)

  • lack of clear direction from senior management (in 16 reviews)

More Pros and Cons

  1. "Manulife salary"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Waterloo, ON (Canada)
    Former Employee - Anonymous Employee in Waterloo, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good work life balance with work at home

    Cons

    Exec level looks after themselves and treats staff like dirt. No accountability at management level.

    Advice to Management

    Retire and let someone with fresh minds and ideas run the place. Stop stabbing people in the back.


  2. "Case Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Manulife full-time

    Pros

    Large, stable company. Option of work from home. Decent pay and benefits.

    Cons

    Atrocious training. Condescending. Incompetent. Unprofessional.

    Advice to Management

    Invest in proper training


  3. "Bad management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Consultant in Toronto, ON (Canada)
    Current Employee - Business Consultant in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Manulife full-time (Less than a year)

    Pros

    Benefits were great as it is an insurance company, primarily. Depending on your group, you have the option to work from home.

    Cons

    Managements expectations are unrealistic. Opportunity for upwards movement seems stiff. People who have manager experience are getting hired into entry level positions.

    Advice to Management

    When employees are new to the organization (1-4months), let them learn. The company is very large and even the smartest person needs time to understand the culture.


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  5. Helpful (2)

    "Corporate functions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Vice-President in Toronto, ON (Canada)
    Former Employee - Assistant Vice-President in Toronto, ON (Canada)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Manulife full-time (More than 5 years)

    Pros

    Decent employer with interesting work, competitive benefits and good location for Toronto, Waterloo employees. Recent renovations nice. Lots of diversity in the workforce.

    Cons

    Senior leaders are bullies. They are all friends given length of time at co, and protect each others bad behaviour. Time for significant change at the top of the house.

    Advice to Management

    Start with big changes in HR.


  6. "Great environment ruined"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kuala Lumpur (Malaysia)
    Current Employee - Anonymous Employee in Kuala Lumpur (Malaysia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good working environment and work life balance, extra Employee Provident Fund (EPF) Contribution by Employer, Awesome Colleagues & Manager, flexi hours,

    Cons

    Not much opportunity to grow, Limited resources, For a tech company many of the restrictions put in place makes it feel backward.

    Advice to Management

    Its a good place to work in but some decisions made by the management ruined it. Management should not put people's careers and livelihood at risk or ruin it.


  7. Helpful (2)

    "Short-Term Focus, No Consideration for Employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst
    Current Employee - Analyst
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Manulife full-time (More than 5 years)

    Pros

    Flexible work arrangements, including work from home opportunities

    Cons

    The company is focused on short-term fixes rather than what will benefit the company and the business for the long run. Employees' input is disregarded, and the company regularly claims financial hardship around the time where bonuses or raises are generally given out. Salary raises are never even close to cost of living increases, and any salary raises that come from a move up within the company are sadly insignificant. Manulife continues to cut benefits; most employees can no longer afford family coverage. Growth within the company is lacking, as the company would rather outsource jobs to other countries, which also results in poor quality and poor customer service (for a company that prides itself on being "customer centric"). If you like politicians, by all means, join the company as they will certainly sell themselves and respond to any questions with a well-worded information-less spiel. Unfortunately, a lot of companies are like this nowadays.

    Advice to Management

    If you treat your employees well, they will take care of the company.


  8. "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Montreal, QC (Canada)
    Current Employee - Anonymous Employee in Montreal, QC (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Manulife full-time (More than 5 years)

    Pros

    Better experience in Waterloo, people are friendly there compared to the ones in Montreal.

    Cons

    Horrible management in the Group savings retirement department, no management skill what so ever.

    Advice to Management

    Change the whole department


  9. "Ok, but not the right culture for change"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Manulife full-time (More than 3 years)

    Pros

    Experience, Top FI and Insurance companies, Global exposure, structure and leadership training,.

    Cons

    Bad culture, and out of touch with reality

    Advice to Management

    Focus on newer technology rather than old school hustling of high net worth clientele. Money spent on your "agents" who sit around doing nothing can be better spent on newer tech and social marketing. Move away from the stone age.


  10. "Lack of direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Compliance in Boston, MA
    Former Employee - Compliance in Boston, MA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Manulife full-time (More than 3 years)

    Pros

    A great benefit package, there is a gym on location. They post the job range on each role and make it available to employees. Large enough that moving internally although challenging is possible.

    Cons

    Manulife seems to have lost it's way over the last couple of years. They seem to have become more concerned in buying out other companies than nurturing their current employees. Maybe this is true of most public companies, but cutting spending on resources is not always the best way to raise your stock price.

    Advice to Management

    Make roles not so manager dependent, a bad manager can lead to good employees leaving. Invest in company infrastructure, while having 30 people split two printers may be cost effective, it is inefficient. Same ideas with Workday and Service Now, try them yourself and ask is this truly working for your employees.


  11. Helpful (1)

    "A decent place to start your career."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Account Representative in Toronto, ON (Canada)
    Former Employee - Client Account Representative in Toronto, ON (Canada)
    Doesn't Recommend
    No opinion of CEO

    Pros

    There is a good benefits package available to hired employees. You are given a great stock option, which i believe is about 5% of your paycheck. Also, you're given 2% of your paycheck which goes towards mutual funds of your choice. The company does allow promotions from within and actively searches for it.

    Cons

    I found that there are very strict rules to working within the financial industry, which i personally couldnt live with. My position was a low one, however the rules were enforced heavily upon me and my peers. Strict punctuality was enforced, and good numbers were no excuses for lateness. I found it very stressful working there.

    Advice to Management

    Ease up on your employees.



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