Marchex Reviews | Glassdoor

Marchex Reviews

Updated May 11, 2017
149 reviews

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US - All Cities Full-time Part-time

3.4
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Anne Devereux-Mills
5 Ratings

149 Employee Reviews

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Pros
  • Have always valued "work/life balance" (in 36 reviews)

  • Great place lots of good culture and people (in 10 reviews)

Cons
  • Low pay/compensation, not always valued for your work (in 6 reviews)

  • They require that these roles always start as temp with an undetermined conversion to full-time date (often over a year) (in 4 reviews)

More Pros and Cons

  1. Featured Review

    "Campaign Manager 2"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Campaign Manager II in Seattle, WA
    Current Employee - Campaign Manager II in Seattle, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Marchex full-time (Less than a year)

    Pros

    Aside from a flexible work schedule, this position includes full health benefits, PTO hours and work from home options. Marchex is a company that advocates internal growth so if you're looking to learn more about other positions/departments there is always someone eager to help you.

    Cons

    The compensation is a tad low for this position, but you are given opportunity and experience that most other companies would not give.

    Advice to Management

    No advice at this time. My manager is positive, approachable and well versed in our product and team best practices.

    Marchex Response

    Aug 12, 2016

    Hi - thanks for the feedback. Glad to have you on the team. - Pete


  2. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marchex full-time

    Pros

    Company headed in a positive directions. The majority of employees believe in the company mission and are eager to make it happen. Great employee development. Compensation, benefits and perks are typical for a company this size.

    Cons

    The 401k matching is less than the industry average.

    Advice to Management

    Keep breaking down the silos and let people get together and do great work.


  3. Helpful (1)

    "Focus on retaining employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance
    Former Employee - Finance
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Marchex full-time (More than a year)

    Pros

    -Started out as a fun culture (2015-mid 2016)
    -Social events
    -Flexible work hours
    -Great benefits (health insurance)

    Cons

    -PTO is one bucket = people come in to work sick because they don't want to lose vacation days
    -Morale is low (since mid-2016)
    -Finance org is poorly structured resulting in too many people reviewing the same thing and non-managers getting pigeon-holed into doing the same job over and over without opportunity to learn other things

    Advice to Management

    -It seems like there was a great manager program, but I didn't feel the effects of this from my manager. Ask your employees what they want/need and give it to them! I asked for more challenging work repeatedly, but it took 1.5 years for me to see anything start to change and that is too long in our modern work world.
    -Hire a diverse work force. In finance it seemed like they kept hiring the same sort of managers with the same background (auditing) and this resulted in a bunch of auditors with no experience in leading operationally. It would be nice to see more women/people of color in leadership.
    -Senior leadership kept painting a rosy picture of "oh we're doing great, we're improving, such a bright future" but the actual and projected numbers continually come out bad. It's hard to believe them, especially when you can see it in their face/walk that they're super stressed and not jazzed about being there either.


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  5. Helpful (1)

    "Sinking Ship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Marchex full-time

    Pros

    There are some great people there.

    Cons

    Management and other high level employees bully those below them. Credit goes to those who do a lot of talking and not those who do the work. Focus on the fast talking sales dept and not the product.

    Marchex Response

    May 8, 2017

    The great people at Marchex are its foundation; glad to see you share that sentiment. It's these exceptional people who are helping us continue to provide incredible customer service while pressing ... More


  6. Helpful (3)

    "Once a great place to work now nose diving into the ground"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Engineer in Seattle, WA
    Current Employee - Senior Systems Engineer in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Marchex full-time (More than 5 years)

    Pros

    There are great smart people

    Cons

    poor/no future outlook for the company
    clueless leadership
    No CEO, no CTO
    Everybody is looking to get out

    Advice to Management

    Hire a CTO & CEO

    Marchex Response

    Apr 3, 2017

    We’ve had some past challenges but our future is bright. Underlying our opportunity are the incredibly bright and talented people that work here. We’ve had some important successes recently ... More


  7. Helpful (2)

    "Good Working Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Development Engineer in Seattle, WA
    Former Employee - Software Development Engineer in Seattle, WA
    Neutral Outlook
    No opinion of CEO

    I worked at Marchex full-time (More than 3 years)

    Pros

    Good Health/Dental benefits, great career mobility

    Cons

    pays below industry standard. The company emphasizes selling new features over reducing technical debt.

    Marchex Response

    Apr 5, 2017 – Head of Product, Engineering & Technology

    It’s good to see you appreciate the benefits you received at Marchex and felt good about your career mobility. We take seriously the care and job satisfaction of our employees. Regarding ... More


  8. Helpful (4)

    "Collapsing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Engineer in Seattle, WA
    Current Employee - Software Development Engineer in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Marchex full-time (More than 5 years)

    Pros

    There's still some great people left.

    Cons

    The engineering org is preparing for mass exodus. Two layoffs and engineering has been slashed by more than a third, there's no one in the rooms making decisions who appreciate engineering, and most folks in engineering are looking to get out now.

    Advice to Management

    Sell the company, or shut it down and sell off the assets.

    Marchex Response

    Mar 6, 2017 – Head of Product, Engineering & Technology

    Thank you for the feedback. As a current employee of Marchex, it’s good to see you appreciate that there are good people here - I agree! However, your outlook on our future is concerning and I’d ... More


  9. Helpful (3)

    "Used to be great not anymore"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Individual Contributor in Seattle, WA
    Former Employee - Individual Contributor in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Marchex full-time (More than 5 years)

    Pros

    A year ago,
    Best place to work
    Great people (they got rid of few obnoxious people)
    Plenty of fun food
    Great salary

    Cons

    Past year after the CEO left, nothing is going right
    Friendly executive
    Culture is gone, morale is gone, BS people taking over etc etc

    Advice to Management

    Be profitable and get to back to where it once was

    Marchex Response

    Feb 28, 2017

    Appreciate you taking time to provide feedback. As we’ve discussed over the past few months, we are taking concrete steps to realize the profitability we know is within our reach. Some of the ... More


  10. Helpful (3)

    "Solid engineering team but company struggling with market focus"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook

    I worked at Marchex full-time

    Pros

    Talented engineering teams with good team dynamics
    Interesting challenges in analyzing user behavior across multiple channels

    Cons

    Mix of established and new products - so mix of things driving revenue today and driving revenue tomorrow - focus and investment spread across those areas without enough on any to nail a product

    Advice to Management

    Pick one future for the company, commit to it, and follow through


  11. Helpful (4)

    "Used to be a great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineering Manager and Architect in Seattle, WA
    Former Employee - Engineering Manager and Architect in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Marchex full-time (More than 3 years)

    Pros

    Marchex had a very Agile engineering culture, with the business leaders understood driving by priority. Lots of TDD. Lots of pair programming. Moving toward CI and CD. No on-call shifts.

    Cons

    Newer company leadership made some questionable decisions around business direction, initiated on-call for developers, and downplayed the benefits of much of the past goodness.

    Advice to Management

    At this point, there's little advice to give. Much of the senior leadership has been replaced, multiple rounds of layoffs have decreased morale and faith in the future of the company.

    Marchex Response

    Feb 28, 2017

    It’s always difficult to make decisions that impact people we respect and enjoy working with. We’ve had to make some tough choices recently that hurt and there’s no way around that. However, we do ... More


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