MaritzCX Reviews | Glassdoor

MaritzCX Reviews

Updated April 6, 2018
143 reviews

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3.3
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Mike Sinoway
35 Ratings

143 Employee Reviews

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Pros
  • Can work from home and set your own schedule (in 15 reviews)

  • Working from home as needed is a benefit and there are great people to work with at MaritzCX (in 12 reviews)

Cons
  • There could be more real encouragement for work-life balance (in 4 reviews)

  • Long hours; not alot of recognition (in 6 reviews)

More Pros and Cons

  1. "Best place I ever worked!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Market Research Manager
    Current Employee - Senior Market Research Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MaritzCX full-time (More than 3 years)

    Pros

    Feel valued and appreciated for work efforts
    Management recognizes employee contributions
    Wonderful co-workers with true team effort approach
    Management truly cares about providing the best solution, not making excessive profit

    Cons

    Truly can't think of any...again, best place I've ever worked.


  2. "Genuine Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Management
    Current Employee - Account Management
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MaritzCX full-time

    Pros

    There is genuine support for employees to be successful

    Cons

    I hope the technology can keep pace

    Advice to Management

    Don't try and be all things in the marketplace -- you have strengths in segments where you are winning

  3. Helpful (2)

    "The more things change...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Maumee, OH
    Current Employee - Anonymous Employee in Maumee, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at MaritzCX full-time (More than 5 years)

    Pros

    Relaxed work environment
    Free snacks, pop, coffee
    Flexible telecommuting policy

    Cons

    Virtually zero career path
    Compensation is average at best
    Company is struggling on its new path
    Employees in constant fear of being downsized

    Advice to Management

    Employees would be less likely to defect if even the minimum effort to focus on their career path was put forth.


  4. "Editing"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MaritzCX part-time

    Pros

    Love the culture of this company and the future is very bright.

    Cons

    There can be a lack of communication


  5. Helpful (2)

    "Terrible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in Lehi, UT
    Former Employee - Technical Support in Lehi, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MaritzCX full-time (More than a year)

    Pros

    A lot of free food

    Cons

    No way to grow in the company, no way to earn more money, company politics is gross and bullying from upper management is a major issue. If you bring it up, you are written up.

    Advice to Management

    Do a complete overhaul and get new management

    MaritzCX Response

    Mar 19, 2018 – Human Resources

    We are sorry to hear that you were not happy during your time working with MaritzCX, and felt that there were few opportunities for advancement for you. Our employees take part in annual performance... More


  6. Helpful (1)

    "sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at MaritzCX full-time

    Pros

    Good product. Great people. Great views.

    Cons

    Management. Not sure what they say is in-line with what they do.

    Advice to Management

    Practice what you preach. Re-evaluate current mid-level "leadership".

    MaritzCX Response

    Mar 19, 2018 – Human Resources

    Thank you for taking the time to share your feedback about your time with MaritzCX.


  7. Helpful (2)

    "Anxiety"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MaritzCX full-time

    Pros

    A good work life balance.

    Cons

    Horrendous culture with 0 investment towards relevancy.

    MaritzCX Response

    Mar 19, 2018 – Human Resources

    We are sorry to hear that your experience at MaritzCX was not positive. We strive to provide a great working environment for all our employees and welcome specific feedback on how we can continue to... More

  8. "Account Development Manager (Jan '17 to Present)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Development Manager in Lehi, UT
    Current Employee - Account Development Manager in Lehi, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MaritzCX full-time (More than a year)

    Pros

    Great Environment, Great People and Culture. The pay is great even as an ADM, way better than most SaaS companies offer. The great thing about this company is the fact that they really are honest with what they can offer in terms of Research Expertise and CX Technology. Other companies may have the best the technology in the world, but if it does not fit the needs of your client, then there is no point trying to sell it. MaritzCX is the only company to offer both Market Research Expertise and CX technology, we are the only company that can provide a true Voice of Customer | Voice of Employee solution. Some of our competitors are "Survey" companies that call themselves a Voice of Customer solution, but once you work with them, they hand you a bunch of user licenses and ask you to watch some YouTube videos to train yourself on the technology. MartizCX is with our clients, every step of the way. And you can pull from a large bench of Research Experts for any questions regarding bench marking, segmentation, or trying to understand competitive landscape etc. Grateful to work for an amazing company.

    Cons

    Clearer vision on career progression (Which I think HR is working on a process to understand everyone's roles within the organization)

    Advice to Management

    Catered Meals :) Maybe a once a week

    MaritzCX Response

    Mar 19, 2018 – Human Resources

    Thank you for your feedback! We are working to develop and share a clear vision on career progression, and are excited to share once it is completed.


  9. Helpful (2)

    "Market Research"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at MaritzCX part-time

    Pros

    They do pay on time. Some of the supervisors are helpful where some are nit picky and rude.

    Cons

    Pay is horrible. In a sense you're paying to just pay the phone you use and internet used. Not enough to keep the lights on as numbers run out quickly. You need to have thick skin- people are rude when you call them to ask questions for a survey. You feel robotic. You aren't allowed to relate to the customer. All you are allowed to say is "I see, or I understand". You basically are a robot.
    For the abuse taken from people on the phone and some supervisors the pay isn't worth it. Its really soul sucking! The rebuttals (pat responses) are a piece of paper on a word document- you must print and hang on wall. So disorganized and unprofessional. Trainer has no patience, has attitude towards trainees if they become confused or need help. The training part mever states you need to print off training pat responses but you get told a day before you have to or can't finish class.

    Advice to Management

    Be kind to new employees. Nit picking turns people away especially when its a word or two missed on script its a slap on hand. Do a system where its all on screen- not a piece of paper on the wall. Let your employees be people not robots. So much to remember for very little pay.

    MaritzCX Response

    Feb 14, 2018 – Human Resources

    We are sorry to hear that you did not feel valued during your time with MaritzCX, and that your experience with customers on the phone was negative. Our part-time staff have a range of flexible... More


  10. "The people make this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Director
    Current Employee - Senior Project Director
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MaritzCX full-time

    Pros

    There is room for growth if you are motivated. The people who work here make this company go.

    Cons

    Not as high of pay as comparable research firms.

    MaritzCX Response

    Feb 14, 2018 – Human Resources

    Thank you for sharing your experience. Our people do make the company a great place to work, and in turn, the leadership team strives to create a challenging, rewarding and collaborative work... More


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