Mark Twain Hotel Reviews | Glassdoor

Mark Twain Hotel Reviews

Updated June 6, 2017
5 reviews

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3.4
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Employee Reviews

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  1. "Loved it."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Manager in Peoria, IL
    Former Employee - Department Manager in Peoria, IL
    Recommends

    I worked at Mark Twain Hotel full-time (More than 8 years)

    Pros

    Locally owned, independent, paid more than local minimums, longer-term employees, did not skimp on money.

    Cons

    A new management company took over in 2015 and things started going downhill. Also a small company, tough to move up.

    Advice to Management

    Spend money to make money.


  2. "Operator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operating Officer in Seattle, WA
    Current Employee - Operating Officer in Seattle, WA
    Doesn't Recommend
    Neutral Outlook

    Pros

    Keeps me very busy and tiered

    Cons

    long hours and I am tiered

    Advice to Management

    look for sleeping employees

  3. "Too long..."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Louisville, CO
    Former Employee - General Manager in Louisville, CO
    Doesn't Recommend

    Pros

    Hours and lunch break was good

    Cons

    Shift and customer work horrible


  4. Helpful (1)

    "Laid back atmosphere, interact with nice people"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Attendant in Peoria, IL
    Current Employee - Front Desk Attendant in Peoria, IL
    Recommends

    Pros

    During slow times you have the ability to work on other personal items. Laid back atmosphere. For the most part this is a very low stress environment.

    Cons

    Can be frustrating working with staff who operate under their own procedures instead of listed mandatory procedures. Different departments don't always work well and communicate properly with each other.

    Advice to Management

    Don't expect all employees to share traits of yourself if not vital to properly carrying out the job. Job can be done many different yet correct ways as long as all documented procedures are followed. For the most part it is a great environment and an easy place to work, laid back.


  5. "Great"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Mark Twain Hotel full-time

    Pros

    Excellent environment to hone your skills, the attention to detail will be an asset to any upcoming career move.

    Cons

    Communication within management can be challenging at times, always room for improvement.

    Advice to Management

    Focus more on the human element of the company.