Market Force Information Reviews | Glassdoor

Market Force Information Reviews

Updated December 6, 2016
61 reviews

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Full-time Part-time

61 Employee Reviews

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Pros
  • If you are looking for a company the will let you work from home, you will find that Market Force will let you do that (in 6 reviews)

  • Flexible schedule, I suppose, not counting the departmental requirements (in 4 reviews)

Cons
  • Low pay and the lac of shops in my immediate area (in 5 reviews)

  • I was an actual full-time employee of this company (in 2 reviews)

More Pros and Cons

  1. Helpful (1)

    "Helping companies success with valuable insights"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Louisville, CO
    Former Employee - Anonymous Employee in Louisville, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Market Force Information full-time (More than 3 years)

    Pros

    Market Force has some great people. They are dedicated to delivering a great service to the corporate clients and working with mystery shoppers. The company strives to deliver operational insights in the form of mystery shopping (surveys about company performance) and Customer Satisfaction surveys. 500+ employees, not too big not too small.

    Cons

    Company is still growing - not poised for super fast growth or substantial budgets for training employees at corporate seminars. Make sure you understand your role and the upward mobility based on the size of the company. Nothing really negative... a good company.

    Advice to Management

    Continue to build career paths and set expectations for employees. Grow the training budget where appropriate for business and technical EEs.


  2. Helpful (4)

    "Secret Shoppers"

    Star Star Star Star Star
    Current Employee - Customer Prospective in Rio Rancho, NM
    Current Employee - Customer Prospective in Rio Rancho, NM

    I have been working at Market Force Information (More than a year)

    Pros

    easy self assignment of projects

    Cons

    pay not as good as other secret shopping companys


  3. Helpful (3)

    "Wasn't for me"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Associate
    Former Employee - Associate

    Pros

    Flexible schedule allows you to do as much or as little as you would like for the company whenever suits you.

    Cons

    Limited opportunities, pretty much the same few restaurants/companies that they want people to visit repeatedly, often not close to home or convenient enough to make the work worthwhile.

    Advice to Management

    Have a more transparent and simple way to select projects and allow people to see what they're getting themselves into, perhaps a map system


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  5. Helpful (1)

    "Auditor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Market Force Information full-time

    Pros

    Many employees eligible to work from home.

    Cons

    Weekends are mandatory, so you end up using your PTO just to have a weekend day off. Low pay.


  6. Helpful (2)

    "Mytsery shopper, merchandiser, auditor, and store demonstrator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mystery Shopper, Merchandiser, Auditor, and Product Demonstrator, in Roseburg, OR
    Former Employee - Mystery Shopper, Merchandiser, Auditor, and Product Demonstrator, in Roseburg, OR
    Doesn't Recommend
    Negative Outlook

    I worked at Market Force Information part-time (More than a year)

    Pros

    I enjoyed meeting new people. each job was different. they would be small jobs to medium hard jobs.

    Cons

    You did not know if you were going to do any jobs of not. Some months were very lean.

    Advice to Management

    Better job opening, or at least more oppuritines.


  7. Helpful (1)

    "Flexiblity is key is here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Control Auditor in Norcross, GA
    Former Employee - Quality Control Auditor in Norcross, GA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The flexibility of being able to work totally from home and set my own schedule was great. The culture is great. The office is medium sized and everyone was pretty nice. Laid back dress code and atmosphere

    Cons

    Pay was low. The hours were not steady full-time hours but was supposed to be a full-time position. There were times when the workload was consistent and then there would be weeks at a time that I did not reach forty hours. Long monotonous training and work. Training was over the course of about three months before I was "released" to work from home. I did a lot of things I could have been done at home.

    Advice to Management

    Be more aware of the hassles that can come from working at home, such as freezing. This can affect performance and management should be sensitive to this fact when evaluating job performance.


  8. Helpful (2)

    "Disappointing and Discouraging"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrator in Provo, UT
    Current Employee - Administrator in Provo, UT
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Set your own time
    Reimbursed for food

    Cons

    Usually not paid extra for shops
    Terrible customer service for shoppers
    They do not trust/ believe in their own shoppers

    Advice to Management

    Treat your shoppers well and believe in their original shop details. Worst customer service I have worked with.


  9. Helpful (3)

    "Unscrupulous company with ambiguous shop guidelines arbitrarily enforced"

    Star Star Star Star Star
    Former Freelancer - Anonymous Freelancer in Savannah, GA
    Former Freelancer - Anonymous Freelancer in Savannah, GA

    I worked at Market Force Information (More than 5 years)

    Pros

    Flexible shops, days and times. Free food and payment for your time.

    Cons

    Generally low reimbursement for your time and trouble. Having to poison your body with fattening fast food. Ambiguous guidelines, arbitrarily enforced that occasionally result in your shops being labeled as "invalid" when they likely submit them to the client to be paid for the work they stiffed you on. If you dispute the invalidity of a shop you may be labeled a "nuisance" and thus be dropped as a retaliatory move.

    Advice to Management

    Review your ambiguous guidelines, especially with respect to McDonald's. Accept and learn from shopper criticism.


  10. "A great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Louisville, CO
    Former Employee - Anonymous Employee in Louisville, CO

    I worked at Market Force Information (Less than a year)

    Pros

    A group of young, bright professionals with a can-do attitude, a strong work ethic, a collective identity and a great sense of fun. The UK office is in a rural location, and the environment is very pleasant.

    Cons

    The UK office is in a rural location, which is a bit more challenging during the winter months.

    Advice to Management

    Keep up the good work!


  11. Helpful (4)

    "Few Referrala, mostly Fast Food"

    Star Star Star Star Star
    Current Freelancer - Anonymous Freelancer
    Current Freelancer - Anonymous Freelancer
    Doesn't Recommend
    Negative Outlook

    Pros

    Flexibility, that's it!!. Other than that, as others have stated, ther is not much here to be offered, and you could probably do much better pciking something else to do.

    Cons

    Will find any reason not to pay you. Fee Based and usually low for service required. Mostly Fast food and low fee. Not many local shops to your location. Time spent filling out reports and completing shops works out to about $2.00/hr



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