MarketShare Reviews | Glassdoor

MarketShare Reviews

Updated November 24, 2017
14 reviews

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MarketShare President & CEO Lisa A. Hook
Lisa A. Hook
1 Rating

14 Employee Reviews

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Pros
  • I thought I had worked with some smart people in the past but MarketShare's team takes things to a whole new level (in 10 reviews)

  • Your can learn the most advanced marketing analytics (in 6 reviews)

Cons
  • Work/life balance is mediocre at best (in 6 reviews)

  • But there can be some long hours with too many projects (in 9 reviews)

More Pros and Cons

  1. Helpful (1)

    "MarketShare"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MarketShare full-time

    Pros

    I think Neustar has worked to perfect the product since I left.

    Cons

    A stressful environment when I was there. I have talked to a couple of talent employees you left the company recently and the environment is still too stressful and toxic.


  2. Helpful (1)

    "Associate Advisory Services Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at MarketShare full-time (Less than a year)

    Pros

    Great work environment with smart people. Good analytical and client facing experience.

    Cons

    Long hours, and the quality of training is highly dependent upon your manager (People Manager). If your Supervisor/Manager is not the type of person who can teach others well, you are headed for some difficult times due to the fact that any training material provided is of little use. Management is distanced from day-to-day.

    Advice to Management

    You have a great workforce, try to keep them.

  3. Helpful (13)

    "Probably the worst senior management team I have ever worked with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Los Angeles, CA
    Former Employee - Director in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MarketShare full-time (More than 3 years)

    Pros

    9-5 job - not too much urgency in deliveries as they almost always get delayed anyway.
    Ok benefit. Free snacks

    Cons

    If you challenge the "system" you will lose your job for sure.
    Upper management is clueless about people management..
    Strategy and deliveries change constantly.
    Mentally draining place.

    Advice to Management

    There is something wrong in an organization when people keep quitting without even having a new job on hand.

    Stop asking people to write good reviews on glassdoor.
    Upgrade your product and IT leadership with people that actually know what leadership is.


  4. Helpful (3)

    "Management"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Not much micromanagement. Employees dont understand the big picture

    Cons

    Lack of leadership skills among so called leaders


  5. Helpful (30)

    "Hostile Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at MarketShare full-time

    Pros

    MarketShare is a company full of promise. The strategy, modeling, and techincal teams are all extremely intelligent and capable. The company has a reputation for delivering results and as a leader in marketing measurement.

    Cons

    Unfortunately, MarketShare fails to live up to its full promise due to an unwillingness or inability to take on a corporate culture which verges on being THE definition "hostile work environment". I don't know many places where giving KY jelly and a picture of yourself as a gag gift for secret Santa would be considered work appropriate...but at MarketShare it might just get you a promotion. If you like mental abuse and consistent sexual innuendos, by all means. Take a job in MarketShare's NYC office. You'll love it.

    Advice to Management

    Take on the culture in the NYC office. Performance is important, but it shouldn't be allowed to trump professionalism. Allowing your SVPs to degrade subordinates, make sexually inappropriate comments, and sleep with staff shows a real lack of leadership.


  6. Helpful (15)

    "Bad attitudes and horrible technology"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Strategist in Los Angeles, CA
    Former Employee - Strategist in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook

    Pros

    Incredible people (the few that are friendly and willing to teach)
    Great opportunity to learn

    Cons

    Revolving door style turnover
    Some of the worst managers ever birthed
    More cliques than high school
    Management is not open to suggestions
    Bad tools and lack of QA at all levels
    Horrible technology that's slow and constantly broken
    No work life balance ...just work

    Advice to Management

    The medieval culture and attitude of a lot of senior managers is why the turnover is so high.


  7. Helpful (8)

    "Better Technology Firms Out There"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at MarketShare full-time (More than a year)

    Pros

    Interesting space. Problem that MarkeShare potentially solves is on every CMO's radar.
    Pretty good services/client implementation team.
    Smart people. Some egos.

    Cons

    Less about software and more about manual process. Therefor Company cannot scale-not enough qualified people to build out the models and collect, append, augment the data.
    Product direction is poor. No CTO and CMO. This is more of a boutique consulting outfit. The software they deliver is a small portion of the overall solution, maybe 15%. Yet it's billed as a SaaS company. That's a stretch. They position this as SaaS to their clients and in their marketing.
    Culture is void.

    Advice to Management

    Management has never run an enterprise software company before and they don't understand how to scale.

    Big disconnect between senior management and employees. Strategist continually quiting because its a dead end job with no balance. Project burns out the strategists. Need to figure this out.

    Not venture capital backed. Private equity backed. There will never be an equity exit play except for the founders and a few senior management. Therefor they will never attract top Silicon Valley talent.

  8. Helpful (10)

    "Smart People and Great Ideas not translating"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    I have been working at MarketShare full-time for more than a year

    Pros – An industry leader using innovative methodology seeking to address a decades-old challenge.
    Super smart, supportive, and fun teammates to work with.
    Remnants of a "start-up" culture (free soda)
    Big clients

    Cons

    Cons – -Low morale and lack of recognition for work (no visibility into raises/bonuses. Churn among top level employees, which also reflects poorly the value of having equity.
    -Constant technical limitations on data and software (creates more manual labor)
    -Over-selling capabilities/services beyond what the technology and teams can manage. At the end of the day the client points of contact make it work and it requires continually work with the client. All the while management wants to sell, sell, sell without understanding that software and the human resources needed to make it work scale quite differently
    -Growth seems to be slowing (it may not be, but nobody tells you) and there appears to be more penny-pinching unless you're at the top. Shifting to focus on sales is a fine idea if you have the necessary resources to support the intended growth, which isn't the case.
    -Limited ways to grow personally/professionally (on-the-job training to do very specific tasks; little that is transferable). You need to have the skill sets coming in and not expect to pick any new skills in the process. More and more is entering a black box.
    -Seems to be a complete disconnect with senior management. Management says we're winning business like crazy, the tools will be game changers, and they're reorganizing the company to support our evolution. Down in the trenches, employees are working long hours after given more work for no reward, are crippled by the technology designed to change the game, and end up leaving the company with no new skills.

    Advice to Management

    Advice to Senior Management – Focus on some cross functional training.
    Increase transparency from the top (a reviewer saying 'we have only lost 1 client in 5 years' is a victim of some PR machine).


  9. Helpful (13)

    "Good work..but toxic culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Strategist
    Current Employee - Strategist
    Doesn't Recommend
    Negative Outlook

    I have been working at MarketShare full-time (More than 3 years)

    Pros

    I have been working full time in Marketshare for more than 3 years.
    1) The work is interesting and the project pipeline is diverse

    Cons

    The company culture is toxic
    1) Clannish - Employees form their own cliques based on the team/project they work on. Even in the company sponsored events, the employees in different teams tend to socialize among their own group and rarely talk or interact with others outside their group.
    2) Arrogant - Some employees (especially the senior employees) come across as arrogant and condescending. You will often feel that your colleague/manager is more interested in proving that they are smarter than you , rather than work with you.
    3) Superficial - The company encourages a culture of superficiality, where your colleagues and upper management will smile and offer verbal encouragement to you, while preparing to ding and critique you in your review. Direct, honest feedback (other than the annual review) is rarely offered.

    The salaries are below average, and you will find it difficult to live in the high cost cities where Marketshare is situated. The company is no longer on a high growth trajectory and the upper management is more interested in squeezing as much as possible from existing employees, and therefore raises and bonuses are harder to get if you are not in upper management.


  10. Helpful (1)

    "No scope for self-growth: domain, technology or even managerial"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Bengaluru (India)
    Current Employee - Software Engineer in Bengaluru (India)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at MarketShare full-time (More than a year)

    Pros

    Flexibility, free snacks and dinner

    Cons

    Nothing to learn
    No short term or long term planning
    Biased work distribution
    Unfair job designation

    Advice to Management

    Please work in designation mapping.
    Please design team with good balance of technical and managerial skill set.


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