Marketo 208 Reviews | Glassdoor

Marketo Reviews

Updated March 13, 2017
208 reviews

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3.6
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Steve Lucas
14 Ratings

208 Employee Reviews

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Pros
  • Work life balance has become a priority (in 9 reviews)

  • Marketo is a fast-paced sales environment that will challenge you whether you're a veteran sales rep, or a new grad looking to get in to sales (in 11 reviews)

Cons
  • Work life balance can vary between roles but that's often a personal choice (in 15 reviews)

  • San Mateo location isn't ideal depending on where you live (in 12 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Technical Support Engineer in Portland, OR
    Former Employee - Associate Technical Support Engineer in Portland, OR
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Marketo full-time (More than a year)

    Pros

    Great environment, relaxed, lots of perks and benefits. Lots of opportunities for growth. Located in downtown Portland with quick and easy access to transit.

    Cons

    Having recently been purchased by a venture capital company, Marketo is experiencing serious growing pains. Workload was very high with service levels hard to reach at times.

    Advice to Management

    Listen to the stresses and frustrations of your staff. The work load and lack of immediate assistance, self motivated or via subject matter experts, was hard to work with, especially since information to assist customers was spread out over multiple systems that was not easy to search for.


  2. "Great Company Going Through a Transition"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Marketo full-time

    Pros

    - Amazing product
    - Great team
    - Lots of respect in the marketing industry
    - Great place to do sales

    Cons

    - No equity under new ownership, and a fair amount of attrition as a result
    - Some trepidation as to how much they will continue to invest in the innovative product

    Advice to Management

    Keep investing in your product and your people!


  3. Helpful (1)

    "Re-Energized and Focus with New Execs and GTM"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in San Mateo, CA
    Current Employee - Sales in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marketo full-time (More than a year)

    Pros

    The new exec team in place has bought Marketo a new energy and passion that was not here before. The messaging and focus around the Engagement Economy and Platform is something we can get behind and drive right past our competition. Marketo (Vista) is banking on this to help drive Marketo to new heights. Hiring is aggressive right now in all facets of the organization but mostly in sales, sales support and engineering.

    Cons

    Nothing is perfect of course but nothing worth noting here that would outweigh the positives of working at a world class orgnanization

    Advice to Management

    keep doing what you are doing and invest in technology. Great signs of things to come


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  5. Helpful (2)

    "Love the people and work here!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marketo full-time (Less than a year)

    Pros

    Good people, Flexible WFH policy (depends on the team and role), good work-life balance, good product, good HQ location and office space, Some directors and VPs are trying very hard to take the company to the next level.

    Cons

    Salary and bonus could be better (for worker bees)

    Advice to Management

    Attract more talented people (Googler) to join the team. Hire the best person for the job, not someone some managers know (from their previous jobs). Revamp, improve, and streamline more business processes. Consider high-performance and highly integrated infrastructure system such as G Suite from Google Cloud.


  6. Helpful (2)

    "Its fine"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marketo full-time

    Pros

    Lots of greenfield projects that they are trying to do.

    Cons

    Growing pains. Sometimes unable to keep up with customer needs and new projects.


  7. Helpful (3)

    "Bright future ahead?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Mateo, CA
    Current Employee - Anonymous Employee in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marketo full-time (More than a year)

    Pros

    - Best in class product
    - New and improved sales leadership
    - Greater focus on product innovation
    - New CEO
    - Absolute best comp plans I have ever seen- sales people can become rich in a short period of time if they over perform
    - Work life balance has become a priority

    Cons

    So much change in the last 6 months. Turn over at nearly every executive position/ sales leadership. Much of that seems to be for the better- but still too soon to say.

    Advice to Management

    Time for management to put their money where their mouths are. There are high expectations walking into 2017 and everyone is excited to see if we can execute.


  8. Helpful (2)

    "It's a trap! Don't join OPS TEAM! Don't take SysAdmin position!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Systems Administrator in San Mateo, CA
    Former Employee - Senior Systems Administrator in San Mateo, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Marketo full-time (More than 3 years)

    Pros

    The pay is great. Make sure you ask for the maximum of your position's pay scale. If you decide to pursue this position, you will need this to compensate the short comings of Marketo's OPS Team.

    If you like a repetitive boring work that doesn't give satisfaction or skill growth, then this place will deliver.

    I'm glad most of my peers have left and move on away from Marketo.

    Cons

    - Terrible Management (they don't know what they are doing)
    - If you enjoy your family, do not take this position. On-call week ranges from 60-80 hr work week and 90% are non-actionable alerts that will page you to death every 15 mins
    - This place do not know how to scale or even have an idea of what that means
    - If you have never worked at a fast food restaurant, this is the closest simulation
    - OPS Team turnovers is real. You will experience so much stress that will cause you to be more ill than usual. Good news is that sick days are unlimited.

    Advice to Management

    I suggest HR evaluate all managers (including VPs) and review why their employees are not happy. When great employees trying to make positive changes are not getting support from management, that's a red flag on management. That's when you know it's time to leave.

    There are 2 ways to let management know they are doing bad:

    1. Employee feedback (I doubt they read it)
    2. Employee turnover (this is a fact that needs attention)

    Please do a technical investigation on the infrastructure. The design is not scalable and it's very susceptible to outages.

    Believe me, one of our troubleshooting resolution is "prayer" during this one outage that no one can explain the issue. Lol!


  9. Helpful (4)

    "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in San Mateo, CA
    Former Employee - Account Executive in San Mateo, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Marketo full-time (More than a year)

    Pros

    Solid product that can make a huge difference on your marketing efforts. The marketing team supporting the sales team was great. The support team always made the extra effort to ensure the customers were given all the resources available to make them successful. Compensation & incentives were very competitive.

    Cons

    Time and time again sales leadership made decisions that clearly showed that employees were indispensable and replaceable. A rule by intimidation philosophy that not only demotivates, but costs company money and time when hiring and training new people.

    Advice to Management

    Emotionally invest in your employees. Invest in the core infrastructure of the product. Listen to your customers and listen to your employees.


  10. Helpful (1)

    "Best in class product in a time of change"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Mateo, CA
    Current Employee - Anonymous Employee in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marketo full-time (More than a year)

    Pros

    New executive team with a shared vision of the future of the company, and how to address the market. They've injected a new energy and culture throughout the organization. The product continues to be market leading and innovation hasn't slowed despite turnover.

    Cons

    Executive turnover after the acquisition by Vista Equity has left many departments under resourced. This change has caused significant operational challenges which need to be ramped back up.

    Advice to Management

    Invest in the strongest executive team to lead strategy and direction. Continue investment into supportive functions to make teams as efficient as possible.


  11. Helpful (9)

    "ex-CEO ran it into the ground"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Marketo full-time

    Pros

    the best reason now is that the old CEO was fired

    Cons

    too much politics in the company

    Advice to Management

    stop with the politics, focus on the business



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