Marks & Spencer Reviews in Glasgow, Scotland | Glassdoor

Marks & Spencer Glasgow Reviews

Updated October 9, 2017
18 reviews

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Glasgow, Scotland (UK)

3.5
StarStarStarStarStar
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Approve of CEO
Marks & Spencer Chief Executive Steve Rowe
Steve Rowe
5 Ratings

18 Employee Reviews

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Pros
  • Employees getting 20% staff discount (in 196 reviews)

  • Good company good pay and many more (in 98 reviews)

Cons
  • The company no longer pay much loved "double time" pay increase for working on a Sunday - unfortunately this has demoralised many members of staff (in 32 reviews)

  • Unless you have a good line manager who informs about workshops available on the M&S website which is hard to find on your own (in 68 reviews)

More Pros and Cons

  1. "Trainee Commercial Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trainee Commercial Manager in Glasgow, Scotland (UK)
    Former Employee - Trainee Commercial Manager in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer full-time (More than a year)

    Pros

    Opportunity to see all aspects of the store

    Cons

    Isn't always time to learn due to constant operational deamnds


  2. "Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Contractor - Sales Assistant in Glasgow, Scotland (UK)
    Former Contractor - Sales Assistant in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer as a contractor (Less than a year)

    Pros

    Family like Environment, Friendly workspace, strict to shifts

    Cons

    no food provided for long hour shifts, so you have to buy.

    Advice to Management

    keep it like this. it is really nice to watch the staff being so close, you feel like you enter a family copmany and not an impersonal Company

  3. "Ideal place to work whilst studying."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cafe Customer Assistant (Cafe) in Glasgow, Scotland (UK)
    Current Employee - Cafe Customer Assistant (Cafe) in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 5 years)

    Pros

    Decent £8.50 wage.
    Flexible hours to work around uni timetable.

    Cons

    Customers... but thats the same in any customer service job


  4. "high demands from staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Glasgow, Scotland (UK)
    Current Employee - Customer Service in Glasgow, Scotland (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Marks & Spencer full-time (More than 10 years)

    Pros

    mostly such a great team of people in stores

    Cons

    treated like crap by the company and some managers

    Advice to Management

    Don't demand respect without giving respect back andvalue your staff you get so much more out of them by respecting and treating them well.


  5. Helpful (1)

    "Visual Stylist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visual Stylist in Glasgow, Scotland (UK)
    Former Employee - Visual Stylist in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer full-time (More than a year)

    Pros

    Great place to work. Friendly staff and hours are great.
    Good pay and an easy job.
    Manageable requests and plenty of perks, sharesave etc

    Cons

    Store Management are awful.
    No career opportunities what so ever within Visual.

    Advice to Management

    Management depending on which store you are in are 90% good with the occasional nutcase.


  6. "Enjoyed my time working there. Supporting myself, during my studies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Foreign Exchange Casher in Glasgow, Scotland (UK)
    Former Employee - Foreign Exchange Casher in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Marks & Spencer part-time (More than 3 years)

    Pros

    Lovely people to work with. Ideal working hours for a university student

    Cons

    Some supervisors or Line Managers can be difficult to work for. Always monitoring your actions and a lack of trust to work unsupervised.

    Advice to Management

    More information and options for career development. Such as giving student employees more information about the Graduate scheme


  7. "Depends what store"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Glasgow, Scotland (UK)
    Former Employee - Customer Assistant in Glasgow, Scotland (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Marks & Spencer part-time (More than 3 years)

    Pros

    Small simply food store i was in was wonderful, all managers and even store manager had an interest in your development and would help you whenever possible.

    Cons

    Moved to a brand new store and anyone above section co did not really care. A lot of bulling with name shaming on the back of a door if you were late, even by 1 minute arriving or leaving!!!
    With the company for 3 and a half years and the past year treated like dirt. No policies were followed

    Advice to Management

    Deal with larger stores following policies and keeping staff on. No exit interview was conducted?

  8. "m&s"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Glasgow, Scotland (UK)
    Former Employee - Customer Assistant in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    friendly staff, stress free, plenty of hours

    Cons

    lack of communication between managers

    Advice to Management

    better communication


  9. Helpful (1)

    "Ok if you're struggling to find something else"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial Manager in Glasgow, Scotland (UK)
    Former Employee - Commercial Manager in Glasgow, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Marks & Spencer full-time (More than 3 years)

    Pros

    Good sick pay and compassionate leave policies. Did not use these but do know they are good. Some great staff and incredible people employed, most are undervalued and ignored but if you take the time to know then you'll realise.

    Cons

    Terrible pay, so much politics it's sometimes difficult to remember you just work in a shop, too many big personalities all competing for the next big job - in a coma only where nonsense and big voices always seems to gain over honesty and integrity.

    Company also continues go pay you when you leave, no matter what you do to stop this. Then demand the whole amount back, I know legally they are entitled to do this however one must ask about the morales behind this - this is NOT a one off either seems to unfortunately be the norm. Too many cooks I suppose

    Advice to Management

    Step back and take a long hard look at yourself and how you treat your staff - without the guys on the floor you'd have no business but so many of you seem to forget that.


  10. "Customer Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Glasgow, Scotland (UK)
    Former Employee - Customer Assistant in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer (More than a year)

    Pros

    Great Managers, Good Training, Good Pay

    Cons

    Can be stressful especially at Christmas

    Advice to Management

    Listen to staff ideas


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