Marks & Spencer Reviews in Glasgow, Scotland | Glassdoor

Marks & Spencer Glasgow Reviews

Updated November 22, 2016
13 reviews

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Glasgow, Scotland (UK)

3.2
Star Star Star Star Star
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Marks & Spencer Chief Executive Steve Rowe
Steve Rowe
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13 Employee Reviews

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Pros
  • Excellent staff discount available immediately (in 158 reviews)

  • Good pay for customer sales assistant (in 79 reviews)

Cons
  • One thing M&S can't fathom is that NOBODY going through their store wants a bank card with them (in 61 reviews)

  • Some other members of staff always complaining and moaning (in 26 reviews)

More Pros and Cons

  1. "Customer Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Glasgow, Scotland (UK)
    Former Employee - Customer Assistant in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer (More than a year)

    Pros

    Great Managers, Good Training, Good Pay

    Cons

    Can be stressful especially at Christmas

    Advice to Management

    Listen to staff ideas


  2. "Enjoyed my time working there. Supporting myself, during my studies"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Foreign Exchange Casher in Glasgow, Scotland (UK)
    Former Employee - Foreign Exchange Casher in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Marks & Spencer part-time (More than 3 years)

    Pros

    Lovely people to work with. Ideal working hours for a university student

    Cons

    Some supervisors or Line Managers can be difficult to work for. Always monitoring your actions and a lack of trust to work unsupervised.

    Advice to Management

    More information and options for career development. Such as giving student employees more information about the Graduate scheme


  3. "Depends what store"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Glasgow, Scotland (UK)
    Former Employee - Customer Assistant in Glasgow, Scotland (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Marks & Spencer part-time (More than 3 years)

    Pros

    Small simply food store i was in was wonderful, all managers and even store manager had an interest in your development and would help you whenever possible.

    Cons

    Moved to a brand new store and anyone above section co did not really care. A lot of bulling with name shaming on the back of a door if you were late, even by 1 minute arriving or leaving!!!
    With the company for 3 and a half years and the past year treated like dirt. No policies were followed

    Advice to Management

    Deal with larger stores following policies and keeping staff on. No exit interview was conducted?


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  5. "m&s"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Glasgow, Scotland (UK)
    Former Employee - Customer Assistant in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    friendly staff, stress free, plenty of hours

    Cons

    lack of communication between managers

    Advice to Management

    better communication


  6. Helpful (1)

    "Ok if you're struggling to find something else"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial Manager in Glasgow, Scotland (UK)
    Former Employee - Commercial Manager in Glasgow, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Marks & Spencer full-time (More than 3 years)

    Pros

    Good sick pay and compassionate leave policies. Did not use these but do know they are good. Some great staff and incredible people employed, most are undervalued and ignored but if you take the time to know then you'll realise.

    Cons

    Terrible pay, so much politics it's sometimes difficult to remember you just work in a shop, too many big personalities all competing for the next big job - in a coma only where nonsense and big voices always seems to gain over honesty and integrity.

    Company also continues go pay you when you leave, no matter what you do to stop this. Then demand the whole amount back, I know legally they are entitled to do this however one must ask about the morales behind this - this is NOT a one off either seems to unfortunately be the norm. Too many cooks I suppose

    Advice to Management

    Step back and take a long hard look at yourself and how you treat your staff - without the guys on the floor you'd have no business but so many of you seem to forget that.


  7. Helpful (1)

    "Customer Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Glasgow, Scotland (UK)
    Former Employee - Customer Assistant in Glasgow, Scotland (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Marks & Spencer part-time (More than 5 years)

    Pros

    Began early enough that I was still eligible for Sunday rate, strong camaraderie between staff. Great salary for a 17 year old when first joining and consistently high compared to competition.

    Cons

    Very low staffing levels at key business times in cafe made it a regularly stressful environment. The company places a real premium on maintaining a certain image and level of customer care, which becomes hard to meet when staffing is poor.

    Advice to Management

    Stop pushing up-selling if genuine about keeping the image of old, it's sadly pushing the business down amongst other general retailers.


  8. Helpful (1)

    "Sales Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Glasgow, Scotland (UK)
    Current Employee - Sales Assistant in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer part-time

    Pros

    Great pay, good hours and a friendly work environment. Always putting the customer first and the company puts a lot of focus on customer satisfaction. Variety of things to do within the store and never a dull moment between serving or helping customers and replenishing stock and keeping the store clean.

    Cons

    Can be quite busy and it is difficult to deal with such a fast paced environment at times although this all comes with practice and the experience made me more patient and able to cope under stress.

    Advice to Management

    Make sure there is a plan to keep the store tidy at all times and staff on every aspect of the store. Make sure there are enough people on tills to keep the queue going at a fast paced in the food section!


  9. "Good long term!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Section Manager in Glasgow, Scotland (UK)
    Current Employee - Section Manager in Glasgow, Scotland (UK)
    Recommends
    Neutral Outlook

    I have been working at Marks & Spencer full-time (More than a year)

    Pros

    Great employee benefits, great pay, great union, good policies

    Cons

    Loads of own jargon used, can feel alienated when new, must conform to MnS way

    Advice to Management

    Embrace external applicants


  10. Helpful (1)

    "Bad outweighs the good."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant in Glasgow, Scotland (UK)
    Current Employee - Customer Assistant in Glasgow, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Marks & Spencer part-time (More than a year)

    Pros

    M&S is a wonderful company. Not one for its clothes, (although some are pretty good and always of a high quality) it's the food where the genius lies. Their food is spectacular. All my favourite foods are from M&S. Also, some of the creativity with the new food is spectacular, such as the new summer sweets range that was launched earlier this year (2015). It's a fast paced job and there is almost always something to do.

    Cons

    Now for the bad part. The stores are poorly run, and it is not just with my own. There are far too many 'cowboys and not enough cattle' in the stores, due to the company's path progression policy. Because people are moved on too fast, or not checked if they are suitable for the job, you end up with too many people in management jobs who really don't have a second clue. Too many people in my work have been moved up too fast, and some of the managers feel that they are above and beyond the rest of the staff, despite the fact that the whole store is supposed to act and work together as a team. It's incredibly depressing to walk in the door and know that some manager will talk down to you as if you're nothing. It does not make it a pleasant job to do.

    Advice to Management

    Don't just check stores with audits for cleanliness and stock presentation. Check to make sure that the stores are being run properly and that the staff are happy with how the store management are handling things. You might get a shock.


  11. "Amazing company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cafe Assistant in Glasgow, Scotland (UK)
    Former Employee - Cafe Assistant in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    High quality, good environment and very good line managers

    Cons

    Not the best salary in the market, but not too bad.
    Too many temporary contracts

    Advice to Management

    More permanent contracts



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