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    Marks & Spencer Reviews

    Updated July 20, 2017
    1,136 reviews

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    Full-timePart-time
    3.4
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Marks & Spencer Chief Executive Steve Rowe
    Steve Rowe
    210 Ratings

    1,136 Employee Reviews

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    Pros

    • Excellent staff discount available immediately (in 185 reviews)

    • Good pay for customer sales assistant (in 85 reviews)

    Cons

    • The company no longer pay much loved "double time" pay increase for working on a Sunday - unfortunately this has demoralised many members of staff (in 30 reviews)

    • Unless you have a good line manager who informs about workshops available on the M&S website which is hard to find on your own (in 66 reviews)

    More Pros and Cons

    1. "Christmas temp"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Barista in Aberdeen, SD
      Former Employee - Barista in Aberdeen, SD
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Marks & Spencer (Less than a year)

      Pros

      - nice workforce
      - management recognise talent
      - good benefits 25% discount from the outset

      Cons

      - long hours
      - stressful queues at Christmas
      - some rude customers to deal with
      - only given 2 uniforms

      Advice to Management

      Think about the cafe system and ways to better distribute the staff to be able to get things done quicker. Other than that the management was excellent in
      My opinion

    2. "Product Merchandiser"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Merchandiser/Associate Buyer in Chicago, IL
      Current Employee - Merchandiser/Associate Buyer in Chicago, IL
      Recommends
      Positive Outlook

      I have been working at Marks & Spencer (More than a year)

      Pros

      overall great company to work.

      Cons

      more holidays can be given

      3. Join the Marks & Spencer team
      See Our Latest Jobs

    3. "Marketing"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends

      Pros

      Fast paced, multiple projects (Food, Clothes, Beauty), team oriented, constant learning & training

      Cons

      competitive, weak position towards young audience limits marketing projects

    4. "Fast paced, political but if you can play the game very rewarding"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Commercial Manager
      Former Employee - Commercial Manager
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      Pros

      Good training - retail and management training. Staff discount card. Will work with a wide range of personalities and abilities.

      Cons

      Political, wide gap between HO and stores. HO staff more easier to get promotion. Company doesnt promote enough. HR has vicious policies on sick pay.

      Advice to Management

      Review HR system and practices. Doesnt care about work/life and encourages burnout when in mgmt.

    5. "Customer Service Assistant"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      Pros

      Good benefits, incentives and vacation time

      Cons

      Snobbery amongst older staff members

      Advice to Management

      Get a bit more real

    6. "Great company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
      Former Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
      Recommends
      Positive Outlook

      I worked at Marks & Spencer full-time (Less than a year)

      Pros

      Lovely staff.
      Flexible hours.
      Good pay.
      Sports and social.
      Good canteen.

      Cons

      Slightly a little bit more breaks when standing for so long

    7. "C&H Logistics"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Marks & Spencer full-time

      Pros

      Good employer, lots of opportunity and change

      Cons

      Strategy is subject to change

    8. "marks & spencer customer assistant"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Marks & Spencer part-time

      Pros

      friendly company culture, pay good

      Cons

      understaffed, regularly asked to come in for just a few hours

    9. "Part Time Christmas Customer Assistant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Temporary Customer Assistant
      Former Employee - Temporary Customer Assistant
      No opinion of CEO

      I worked at Marks & Spencer part-time

      Pros

      Relatively easy work and a fairly decent pay

      Cons

      Little to no overtime offered

    10. "Pleasant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Assistant in Edinburgh, Scotland (UK)
      Former Employee - Customer Assistant in Edinburgh, Scotland (UK)
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at Marks & Spencer part-time (More than a year)

      Pros

      Good working environment, good pay, kind to their staff

      Cons

      Only got 4 hour shifts at start of contract

    Showing 1,136 of 1,228 reviews
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