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Marks & Spencer

Engaged Employer

Marks & Spencer

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Marks & Spencer Reviews

Updated Jun 8, 2023

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Found 7,603 of over 9K reviews
3.7
69% Recommend to a Friend
Marks & Spencer Chief Executive Officer Stuart Machin
76% Approve of CEO

Found 7,566 of over 9K reviews

3.7
69%
Recommend to a Friend
76%
Approve of CEO
Marks & Spencer Chief Executive Officer Stuart Machin
Stuart Machin
483 Ratings

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Top Review Highlights by Sentiment

Pros
  • "Good pay compared to other retail stores and the pay often goes up after a while.(in 819 reviews)
  • "fellow staff were friendly and helpful(in 468 reviews)
  • "People there are nice and helpful(in 393 reviews)
  • "Most colleagues are friendly and personable; more of a 'we're all in this mess together' kind of friendship.(in 355 reviews)
  • "Some good benefits and a good Brand to have on your resume(in 197 reviews)
Cons
  • "Poor management at time because too many managers on departments that they are not fit to run and just 'wig it'.(in 554 reviews)
  • "Managers are rude and snobby(in 410 reviews)
  • "Long hours and have to constantly be doing something if not the manager will tell you to do something and not stand around(in 259 reviews)
  • "We were not allowed an extra short break to warm up even working with no heating.(in 105 reviews)
  • "Unsociable working hours.(in 71 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Marks & Spencer and is not affected by filters.

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  1. 5.0
    Current Employee

    Good

    Mar 8, 2023 - Customer Service Representative in Armagh, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Nice place to work and friendly

    Cons

    Cold work place to work

    Continue reading
    Be the first to find this review helpful
  2. 5.0
    Current Employee

    Company review

    Mar 7, 2023 - Senior Java Developer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great environment to work with

    Cons

    I do not have any negative experience with the company

    Be the first to find this review helpful

    Marks & Spencer Response

    Hi there, thanks so much for leaving such an amazing review – it’s lovely to hear that you enjoy working for us. Marks and Spencer

  3. Join the Marks & Spencer team
    See Our Latest Jobs
  4. 3.0
    Former Employee

    Hggyy

    Dec 19, 2022 - Supervisor in Houston, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay Good company Family Happy Glad

    Cons

    Bad Bad Bad Bad Bad

    Be the first to find this review helpful

    Marks & Spencer Response

    Hi there, thanks for your honest review! We do all we can to keep an eye on the market and make sure we’re rewarding our Colleagues fairly. We’re always looking for ways to improve, so appreciate your feedback. Marks and Spencer

  5. 5.0
    Former Employee

    Great

    Oct 7, 2022 - Title Clerk 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great supervisor. Always available for questions

    Cons

    Schedule is unpredictable from day to day

    Be the first to find this review helpful

    Marks & Spencer Response

    Hi there, thanks for leaving us a review! It's great to hear that you felt supported during your time with us! We’re always looking for ways to improve, so appreciate your feedback. Marks and Spencer

  6. 5.0
    Former Employee, more than 5 years

    Good Place

    Sep 25, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Brilliant people to work with

    Cons

    Honestly don't really have too many cons

    Be the first to find this review helpful

    Marks & Spencer Response

    Hi there, thanks so much for leaving such an amazing review – it’s lovely to hear that you enjoyed working for us. Marks and Spencer

  7. 4.0
    Former Employee, less than 1 year

    Good

    Aug 30, 2022 - Customer Service Assistant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good for my age at the time. Great colleagues. Fun when with the right people.

    Cons

    Communication was sometimes lacking but not too bad all around

    Be the first to find this review helpful

    Marks & Spencer Response

    Hi there, thank you for your review. We are glad to hear that you had great colleagues. We are always trying to find ways to improve, we appreciate your feedback. Marks and Spencer

  8. 4.0
    Current Employee, more than 1 year

    Good first job

    Sep 5, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Communication Determination Skills Tills Many people similar age

    Cons

    Hours People Management Rude managers Busy during Christmas time

    Be the first to find this review helpful

    Marks & Spencer Response

    Hi there, thanks for taking the time to leave your review! We're usually really busy at Christmas, so thank you for all your hard work. We advise our Colleagues to link in with their Line Manager if they have any concerns about their hours, to find a solution together. If you do not want to discuss something with your Line Manager, you can always link in with another Manager in the store or your BIG Rep. Marks and Spencer

  9. 5.0
    Former Employee, more than 5 years

    Great benefits, good training, pay could be better

    Aug 10, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Benefits are great (pension, sharesave scheme, discount) - Training (invest in their staff)

    Cons

    - Can be political (sometimes about knowing the right people)

    Be the first to find this review helpful

    Marks & Spencer Response

    Hi there, thank you for leaving us a review. We are glad to hear that you was happy with the staff benefits and training. We are always trying to find ways to improve, we appreciate your feedback. Marks and Spencer

  10. 3.0
    Former Employee

    Job

    Oct 9, 2022 - Christmas Temp Customer Assistant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Professional Environment Customers are nice and easy to communicate with

    Cons

    Colleagues slacking Not enough jobs to do

    Be the first to find this review helpful

    Marks & Spencer Response

    Hi there, thanks for leaving us a review! We're glad to hear that you enjoyed the working environment in store. We advise our Colleagues to link in with their Line Manager if they have any concerns about their work, to find a solution together. Marks and Spencer Marks and Spencer

  11. 5.0
    Former Employee, more than 1 year

    Moderate to okay

    Jul 9, 2022 - Customer Service Representative in Cincinnati, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I made a living wage

    Cons

    The full 8 hours felt long

    Continue reading
    Be the first to find this review helpful

    Marks & Spencer Response

    Hi there, thanks for leaving us a review! We advise our Colleagues to link in with their Line Manager if they have any concerns about their hours, to find a solution together. Marks and Spencer

Viewing 1 - 10 of 7,566 Reviews
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Marks & Spencer Reviews FAQs

Marks & Spencer has an overall rating of 3.7 out of 5, based on over 8,582 reviews left anonymously by employees. 69% of employees would recommend working at Marks & Spencer to a friend and 55% have a positive outlook for the business. This rating has been stable over the past 12 months.

According to anonymously submitted Glassdoor reviews, Marks & Spencer employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Marks & Spencer. This rating has been stable over the past 12 months.

69% of Marks & Spencer employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Marks & Spencer 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Marks & Spencer to be career development, benefits, coworkers and the cons to be work life balance, culture, management.

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Glassdoor has 8,582 Marks & Spencer reviews submitted anonymously by Marks & Spencer employees. Read employee reviews and ratings on Glassdoor to decide if Marks & Spencer is right for you.