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Marks & Spencer Reviews
Updated Jun 8, 2023
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Found 7,603 of over 9K reviews
69% Recommend to a Friend
76% Approve of CEO
Found 7,566 of over 9K reviews
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Recommend to a Friend
Approve of CEO
Stuart Machin
483 Ratings
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Top Review Highlights by Sentiment
Pros
- "Good pay compared to other retail stores and the pay often goes up after a while." (in 819 reviews)
- "Most colleagues are friendly and personable; more of a 'we're all in this mess together' kind of friendship." (in 355 reviews)
Cons
- "Poor management at time because too many managers on departments that they are not fit to run and just 'wig it'." (in 554 reviews)
- "Long hours and have to constantly be doing something if not the manager will tell you to do something and not stand around" (in 259 reviews)
- "We were not allowed an extra short break to warm up even working with no heating." (in 105 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of Marks & Spencer and is not affected by filters.
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- Current Employee★★★★★
Good
Mar 8, 2023 - Customer Service Representative in Armagh, PARecommendCEO ApprovalBusiness OutlookPros
Nice place to work and friendly
Cons
Cold work place to work
Continue reading - Current Employee★★★★★
Pros
Great environment to work with
Cons
I do not have any negative experience with the company
Hi there, thanks so much for leaving such an amazing review – it’s lovely to hear that you enjoy working for us. Marks and Spencer
- Former Employee★★★★★
Pros
Good pay Good company Family Happy Glad
Cons
Bad Bad Bad Bad Bad
Marks & Spencer Response
Hi there, thanks for your honest review! We do all we can to keep an eye on the market and make sure we’re rewarding our Colleagues fairly. We’re always looking for ways to improve, so appreciate your feedback. Marks and Spencer
- Former Employee★★★★★
Pros
Great supervisor. Always available for questions
Cons
Schedule is unpredictable from day to day
Marks & Spencer Response
Hi there, thanks for leaving us a review! It's great to hear that you felt supported during your time with us! We’re always looking for ways to improve, so appreciate your feedback. Marks and Spencer
- Former Employee, more than 5 years★★★★★
Pros
Brilliant people to work with
Cons
Honestly don't really have too many cons
Marks & Spencer Response
Hi there, thanks so much for leaving such an amazing review – it’s lovely to hear that you enjoyed working for us. Marks and Spencer
- Former Employee, less than 1 year★★★★★
Pros
Good for my age at the time. Great colleagues. Fun when with the right people.
Cons
Communication was sometimes lacking but not too bad all around
Marks & Spencer Response
Hi there, thank you for your review. We are glad to hear that you had great colleagues. We are always trying to find ways to improve, we appreciate your feedback. Marks and Spencer
- Current Employee, more than 1 year★★★★★
Pros
Communication Determination Skills Tills Many people similar age
Cons
Hours People Management Rude managers Busy during Christmas time
Marks & Spencer Response
Hi there, thanks for taking the time to leave your review! We're usually really busy at Christmas, so thank you for all your hard work. We advise our Colleagues to link in with their Line Manager if they have any concerns about their hours, to find a solution together. If you do not want to discuss something with your Line Manager, you can always link in with another Manager in the store or your BIG Rep. Marks and Spencer
- Former Employee, more than 5 years★★★★★
Great benefits, good training, pay could be better
Aug 10, 2022 - Anonymous EmployeeRecommendCEO ApprovalBusiness OutlookPros
- Benefits are great (pension, sharesave scheme, discount) - Training (invest in their staff)
Cons
- Can be political (sometimes about knowing the right people)
Marks & Spencer Response
Hi there, thank you for leaving us a review. We are glad to hear that you was happy with the staff benefits and training. We are always trying to find ways to improve, we appreciate your feedback. Marks and Spencer
- Former Employee★★★★★
Pros
Professional Environment Customers are nice and easy to communicate with
Cons
Colleagues slacking Not enough jobs to do
Marks & Spencer Response
Hi there, thanks for leaving us a review! We're glad to hear that you enjoyed the working environment in store. We advise our Colleagues to link in with their Line Manager if they have any concerns about their work, to find a solution together. Marks and Spencer Marks and Spencer
- Former Employee, more than 1 year★★★★★
Moderate to okay
Jul 9, 2022 - Customer Service Representative in Cincinnati, OHRecommendCEO ApprovalBusiness OutlookPros
I made a living wage
Cons
The full 8 hours felt long
Continue readingMarks & Spencer Response
Hi there, thanks for leaving us a review! We advise our Colleagues to link in with their Line Manager if they have any concerns about their hours, to find a solution together. Marks and Spencer
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Marks & Spencer Reviews FAQs
Marks & Spencer has an overall rating of 3.7 out of 5, based on over 8,582 reviews left anonymously by employees. 69% of employees would recommend working at Marks & Spencer to a friend and 55% have a positive outlook for the business. This rating has been stable over the past 12 months.
69% of Marks & Spencer employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Marks & Spencer 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Marks & Spencer to be career development, benefits, coworkers and the cons to be work life balance, culture, management.
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