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    Marks & Spencer Reviews

    Updated June 28, 2017
    1,105 reviews

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    Full-time Part-time
    3.5
    Star Star Star Star Star
    Rating Trends Rating Trends
    Recommend to a friend
    Approve of CEO
    Marks & Spencer Chief Executive Steve Rowe
    Steve Rowe
    200 Ratings

    1,105 Employee Reviews

    Sort: Popular Rating Date
    Pros

    • Excellent staff discount available immediately (in 181 reviews)

    • Good pay for customer sales assistant (in 82 reviews)

    Cons

    • The coordinating members of staff on most occasions do absolutely nothing (in 29 reviews)

    • Unless you have a good line manager who informs about workshops available on the M&S website which is hard to find on your own (in 64 reviews)

    More Pros and Cons

    1. "Christmas temp"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Barista in Aberdeen, SD
      Former Employee - Barista in Aberdeen, SD
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Marks & Spencer (Less than a year)

      Pros

      - nice workforce
      - management recognise talent
      - good benefits 25% discount from the outset

      Cons

      - long hours
      - stressful queues at Christmas
      - some rude customers to deal with
      - only given 2 uniforms

      Advice to Management

      Think about the cafe system and ways to better distribute the staff to be able to get things done quicker. Other than that the management was excellent in
      My opinion

    2. "Product Merchandiser"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Merchandiser/Associate Buyer in Chicago, IL
      Current Employee - Merchandiser/Associate Buyer in Chicago, IL
      Recommends
      Positive Outlook

      I have been working at Marks & Spencer (More than a year)

      Pros

      overall great company to work.

      Cons

      more holidays can be given

    3. "Marketing"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends

      Pros

      Fast paced, multiple projects (Food, Clothes, Beauty), team oriented, constant learning & training

      Cons

      competitive, weak position towards young audience limits marketing projects

    4. "Fast paced, political but if you can play the game very rewarding"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Commercial Manager
      Former Employee - Commercial Manager
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      Pros

      Good training - retail and management training. Staff discount card. Will work with a wide range of personalities and abilities.

      Cons

      Political, wide gap between HO and stores. HO staff more easier to get promotion. Company doesnt promote enough. HR has vicious policies on sick pay.

      Advice to Management

      Review HR system and practices. Doesnt care about work/life and encourages burnout when in mgmt.

    5. "Customer Service Assistant"

      Star Star Star Star Star
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      Pros

      Good benefits, incentives and vacation time

      Cons

      Snobbery amongst older staff members

      Advice to Management

      Get a bit more real

    6. "Customer Assistant"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Assistant
      Former Employee - Customer Assistant
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Marks & Spencer full-time (More than a year)

      Pros

      - Keen to provide extra hours
      - Keen to promote internally

      Cons

      - Job role can be boring and repetitive
      - Dealing with difficult members of the public

    7. "Better than most."

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Store Assistant in Norwich, England (UK)
      Former Employee - Store Assistant in Norwich, England (UK)
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Marks & Spencer part-time (More than a year)

      Pros

      Good hourly rate, training and progression.

      Cons

      Can get lost amongst the masses of staff. Management can be a little vacant.

      Advice to Management

      Focus on helping all to progress.

    8. "Customer Assistant - M&S"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Assistant in Staines, England (UK)
      Former Employee - Customer Assistant in Staines, England (UK)
      Recommends

      Pros

      Nice working environment, employee discount.

      Cons

      Not much to say about negatives of the job.

      Advice to Management

      Keep up the good work.

    9. "Sales assistant review"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      Approves of CEO

      Pros

      Very good environment to work in, quickly adapted as the management told me and showed me what to do step by step. Even the simplest questions were answered, very good atmosphere and there was always something to do.

      Cons

      Personally i have not had any problems working there and I would highly recumbent applying for the sales assistant role as its also very good experience.

    10. "good employers"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      Former Employee - Customer Assistant in Edinburgh, Scotland (UK)
      Former Employee - Customer Assistant in Edinburgh, Scotland (UK)
      Recommends

      I worked at Marks & Spencer part-time (Less than a year)

      Pros

      friendly staff
      easy work
      good interview process

      Cons

      4hr shifts
      cold in the store

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