Marks & Spencer Reviews | Glassdoor

Marks & Spencer Reviews

Updated June 28, 2017
1,105 reviews

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Full-time Part-time

3.5
Star Star Star Star Star
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Approve of CEO
Marks & Spencer Chief Executive Steve Rowe
Steve Rowe
200 Ratings

1,105 Employee Reviews

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Pros
  • Excellent staff discount available immediately (in 181 reviews)

  • Good pay for customer sales assistant (in 82 reviews)

Cons
  • The coordinating members of staff on most occasions do absolutely nothing (in 29 reviews)

  • Unless you have a good line manager who informs about workshops available on the M&S website which is hard to find on your own (in 64 reviews)

More Pros and Cons

  1. "Christmas temp"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Aberdeen, SD
    Former Employee - Barista in Aberdeen, SD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Marks & Spencer (Less than a year)

    Pros

    - nice workforce
    - management recognise talent
    - good benefits 25% discount from the outset

    Cons

    - long hours
    - stressful queues at Christmas
    - some rude customers to deal with
    - only given 2 uniforms

    Advice to Management

    Think about the cafe system and ways to better distribute the staff to be able to get things done quicker. Other than that the management was excellent in
    My opinion


  2. "Product Merchandiser"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandiser/Associate Buyer in Chicago, IL
    Current Employee - Merchandiser/Associate Buyer in Chicago, IL
    Recommends
    Positive Outlook

    I have been working at Marks & Spencer (More than a year)

    Pros

    overall great company to work.

    Cons

    more holidays can be given


  3. "Marketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Fast paced, multiple projects (Food, Clothes, Beauty), team oriented, constant learning & training

    Cons

    competitive, weak position towards young audience limits marketing projects


  4. "Fast paced, political but if you can play the game very rewarding"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial Manager
    Former Employee - Commercial Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good training - retail and management training. Staff discount card. Will work with a wide range of personalities and abilities.

    Cons

    Political, wide gap between HO and stores. HO staff more easier to get promotion. Company doesnt promote enough. HR has vicious policies on sick pay.

    Advice to Management

    Review HR system and practices. Doesnt care about work/life and encourages burnout when in mgmt.


  5. "Customer Service Assistant"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good benefits, incentives and vacation time

    Cons

    Snobbery amongst older staff members

    Advice to Management

    Get a bit more real


  6. "Customer Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant
    Former Employee - Customer Assistant
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Marks & Spencer full-time (More than a year)

    Pros

    - Keen to provide extra hours
    - Keen to promote internally

    Cons

    - Job role can be boring and repetitive
    - Dealing with difficult members of the public


  7. "Better than most."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Assistant in Norwich, England (UK)
    Former Employee - Store Assistant in Norwich, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Marks & Spencer part-time (More than a year)

    Pros

    Good hourly rate, training and progression.

    Cons

    Can get lost amongst the masses of staff. Management can be a little vacant.

    Advice to Management

    Focus on helping all to progress.


  8. "Customer Assistant - M&S"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Staines, England (UK)
    Former Employee - Customer Assistant in Staines, England (UK)
    Recommends

    Pros

    Nice working environment, employee discount.

    Cons

    Not much to say about negatives of the job.

    Advice to Management

    Keep up the good work.


  9. "Sales assistant review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Very good environment to work in, quickly adapted as the management told me and showed me what to do step by step. Even the simplest questions were answered, very good atmosphere and there was always something to do.

    Cons

    Personally i have not had any problems working there and I would highly recumbent applying for the sales assistant role as its also very good experience.


  10. "good employers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Assistant in Edinburgh, Scotland (UK)
    Former Employee - Customer Assistant in Edinburgh, Scotland (UK)
    Recommends

    I worked at Marks & Spencer part-time (Less than a year)

    Pros

    friendly staff
    easy work
    good interview process

    Cons

    4hr shifts
    cold in the store


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