Marks & Spencer Reviews | Glassdoor

Marks & Spencer Reviews

Updated June 22, 2017
1,096 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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Approve of CEO
Marks & Spencer Chief Executive Steve Rowe
Steve Rowe
198 Ratings

1,096 Employee Reviews

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Pros
  • Excellent staff discount available immediately (in 180 reviews)

  • Good pay for customer sales assistant (in 80 reviews)

Cons
  • The coordinating members of staff on most occasions do absolutely nothing (in 29 reviews)

  • Unless you have a good line manager who informs about workshops available on the M&S website which is hard to find on your own (in 64 reviews)

More Pros and Cons

  1. "Christmas temp"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Aberdeen, SD
    Former Employee - Barista in Aberdeen, SD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Marks & Spencer (Less than a year)

    Pros

    - nice workforce
    - management recognise talent
    - good benefits 25% discount from the outset

    Cons

    - long hours
    - stressful queues at Christmas
    - some rude customers to deal with
    - only given 2 uniforms

    Advice to Management

    Think about the cafe system and ways to better distribute the staff to be able to get things done quicker. Other than that the management was excellent in
    My opinion


  2. "Product Merchandiser"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandiser/Associate Buyer in Chicago, IL
    Current Employee - Merchandiser/Associate Buyer in Chicago, IL
    Recommends
    Positive Outlook

    I have been working at Marks & Spencer (More than a year)

    Pros

    overall great company to work.

    Cons

    more holidays can be given


  3. "Marketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Fast paced, multiple projects (Food, Clothes, Beauty), team oriented, constant learning & training

    Cons

    competitive, weak position towards young audience limits marketing projects


  4. "Fast paced, political but if you can play the game very rewarding"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial Manager
    Former Employee - Commercial Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good training - retail and management training. Staff discount card. Will work with a wide range of personalities and abilities.

    Cons

    Political, wide gap between HO and stores. HO staff more easier to get promotion. Company doesnt promote enough. HR has vicious policies on sick pay.

    Advice to Management

    Review HR system and practices. Doesnt care about work/life and encourages burnout when in mgmt.


  5. "Customer Service Assistant"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good benefits, incentives and vacation time

    Cons

    Snobbery amongst older staff members

    Advice to Management

    Get a bit more real


  6. "Doing the right thing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 8 years)

    Pros

    Great people, benefits, pay and bonus

    Cons

    Everyone has a view and the person who is the decision maker can often be sidelined by more senior influencers

    Advice to Management

    listen to your employees they are your business


  7. "I follow-up buyer requearment and get approval for smuth shipment."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Actually you are one of the reputed company and you have a good job environment and sellary system thats some reason i will be happy if become one of you.

    Cons

    Where i am working right now i m waiting for buyer approval but here situation are change though i think the basic thing are same.

    Advice to Management

    Work heard and in time follow-up some of the most important in merchandising...


  8. "Customer Assistant (Tamworth & Lichfield)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Lichfield, England (UK)
    Former Employee - Customer Assistant in Lichfield, England (UK)

    I worked at Marks & Spencer part-time (More than a year)

    Pros

    Thoroughly enjoyed every minute of working for M&S, friendly staff which make the interview process very easy and they're extremely respectful.

    Cons

    I don't particularly have any


  9. "Accountant"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    good environment, nice people, happy

    Cons

    pressure, long days, working hours long


  10. "Positive experience"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good pay
    Holiday bonus
    Relatively easy work

    Cons

    Time management on checkouts, especially with staff breaks


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