Marks & Spencer Reviews | Glassdoor

Marks & Spencer Reviews

Updated December 14, 2017
1,361 reviews

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3.5
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Approve of CEO
Marks & Spencer Chief Executive Steve Rowe
Steve Rowe
308 Ratings

1,361 Employee Reviews

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Pros
Cons
  • I'm training at a M&S location right now where we all are doing the same work but I am being paid (in 72 reviews)

  • work life balance challenging at times (in 24 reviews)

More Pros and Cons

  1. "Finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Marks & Spencer full-time

    Pros

    Challenging work environment. Everyday you will face a new challenge.

    Cons

    Lot of manual work involved. Lack of support from seniors.


  2. "Part time job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Marks & Spencer part-time

    Pros

    Friendly place to work and colleagues always helpful

    Cons

    During busy period you can be completely rushed off your feet

  3. "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Fast paced, multiple projects (Food, Clothes, Beauty), team oriented, constant learning & training

    Cons

    competitive, weak position towards young audience limits marketing projects


  4. "Fast paced, political but if you can play the game very rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial Manager
    Former Employee - Commercial Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good training - retail and management training. Staff discount card. Will work with a wide range of personalities and abilities.

    Cons

    Political, wide gap between HO and stores. HO staff more easier to get promotion. Company doesnt promote enough. HR has vicious policies on sick pay.

    Advice to Management

    Review HR system and practices. Doesnt care about work/life and encourages burnout when in mgmt.


  5. "Christmas temp"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Aberdeen, SD
    Former Employee - Barista in Aberdeen, SD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Marks & Spencer (Less than a year)

    Pros

    - nice workforce
    - management recognise talent
    - good benefits 25% discount from the outset

    Cons

    - long hours
    - stressful queues at Christmas
    - some rude customers to deal with
    - only given 2 uniforms

    Advice to Management

    Think about the cafe system and ways to better distribute the staff to be able to get things done quicker. Other than that the management was excellent in
    My opinion


  6. "Product Merchandiser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandiser/Associate Buyer in Chicago, IL
    Current Employee - Merchandiser/Associate Buyer in Chicago, IL
    Recommends
    Positive Outlook

    I have been working at Marks & Spencer (More than a year)

    Pros

    overall great company to work.

    Cons

    more holidays can be given


  7. "Customer Service Assistant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good benefits, incentives and vacation time

    Cons

    Snobbery amongst older staff members

    Advice to Management

    Get a bit more real

  8. "Great culture, great time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Buxton, East Midlands, England (UK)
    Former Employee - Customer Assistant in Buxton, East Midlands, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer part-time (More than a year)

    Pros

    Professional culture on and off the shopfloor was really pleasant, everyone was very welcoming, supportive and friendly to myself and other new hires. Pay is above average for similar roles in other stores, hours more friendly and management were very approachable

    Cons

    Employee facing website is ugly, slow and broken, especially on mobile. Information about availability doesn't seem to be communicated properly via the online route. Key aspects like roster times, end dates, and payslips not available on mobile.

    Advice to Management

    Management on the shop level; keep doing a great job. Your recruitment strategy finds plenty of people that are a pleasure to be around. As for upper management, reorganising how offers are communicated to customers will prevent loss of goodwill from a significant portion of long time customers. Removal of anything that appears to be deceitful will go a long way


  9. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandising Administrator in London, England (UK)
    Former Employee - Merchandising Administrator in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Marks & Spencer full-time (More than a year)

    Pros

    Relaxed, fun, varied, amazing colleagues and great team environment. Really look after their staff and care about life work balance. Flexi time. Great benefits and social life.

    Cons

    Poor organisation at higher levels


  10. "Customer assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marks & Spencer part-time (More than a year)

    Pros

    Simple work in pleasant environment

    Cons

    Nothing major just typical retail


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