Marks & Spencer Reviews | Glassdoor

Marks & Spencer Reviews

Updated April 29, 2017
1,038 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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Approve of CEO
Marks & Spencer Chief Executive Steve Rowe
Steve Rowe
169 Ratings

1,038 Employee Reviews

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Pros
  • Excellent staff discount available immediately (in 168 reviews)

  • Good pay for customer sales assistant (in 80 reviews)

Cons
  • Some other members of staff always complaining and moaning (in 27 reviews)

  • One thing M&S can't fathom is that NOBODY going through their store wants a bank card with them (in 61 reviews)

More Pros and Cons

  1. "Christmas temp"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Aberdeen, SD
    Former Employee - Barista in Aberdeen, SD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Marks & Spencer (Less than a year)

    Pros

    - nice workforce
    - management recognise talent
    - good benefits 25% discount from the outset

    Cons

    - long hours
    - stressful queues at Christmas
    - some rude customers to deal with
    - only given 2 uniforms

    Advice to Management

    Think about the cafe system and ways to better distribute the staff to be able to get things done quicker. Other than that the management was excellent in
    My opinion


  2. "Product Merchandiser"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandiser/Associate Buyer in Chicago, IL
    Current Employee - Merchandiser/Associate Buyer in Chicago, IL
    Recommends
    Positive Outlook

    I have been working at Marks & Spencer (More than a year)

    Pros

    overall great company to work.

    Cons

    more holidays can be given


  3. "Marketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Fast paced, multiple projects (Food, Clothes, Beauty), team oriented, constant learning & training

    Cons

    competitive, weak position towards young audience limits marketing projects


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  5. "Fast paced, political but if you can play the game very rewarding"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial Manager
    Former Employee - Commercial Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good training - retail and management training. Staff discount card. Will work with a wide range of personalities and abilities.

    Cons

    Political, wide gap between HO and stores. HO staff more easier to get promotion. Company doesnt promote enough. HR has vicious policies on sick pay.

    Advice to Management

    Review HR system and practices. Doesnt care about work/life and encourages burnout when in mgmt.


  6. "Customer Service Assistant"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good benefits, incentives and vacation time

    Cons

    Snobbery amongst older staff members

    Advice to Management

    Get a bit more real


  7. "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Buyer's Assistant in London, England (UK)
    Former Employee - Buyer's Assistant in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for

    Cons

    Little progression and very unstable - the company announced 500 redundancies at head office whilst I was there. Otherwise great company to work for


  8. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Manager in Saint Petersburg (Russia)
    Former Employee - Area Manager in Saint Petersburg (Russia)
    Recommends

    I worked at Marks & Spencer full-time (More than 8 years)

    Pros

    Good stable company, great range

    Cons

    After certain level it's nowhere to progress


  9. "Good company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in London, England (UK)
    Former Employee - Software Engineer in London, England (UK)
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Marks & Spencer (More than a year)

    Pros

    Very nice environment with friendly staff and a good collaborative culture. I find that there wasnt much red tape where it wasn't required

    Cons

    Going through hard times so bonuses were cut and also a big proportion of the employees were moved out of london into Heathrow.


  10. "Nice Environment to work"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    - Nice Staff
    -Nice Environment
    - Easy to learn

    Cons

    - Work can become tedious
    - Sometimes lack of communication


  11. "Weekend worker"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Harrogate, England (UK)
    Former Employee - Anonymous Employee in Harrogate, England (UK)
    Recommends
    No opinion of CEO

    I worked at Marks & Spencer part-time (More than 3 years)

    Pros

    Staff discount, pride of working at M&S, friendly managers. Free fruit and bread in staff room.

    Cons

    Rather inflexible holiday times. Both departments I worked in were understaffed. There never seemed to be overtime available when I wanted it.

    Advice to Management

    Look after workers and employ enough staff to be able to give more than just 1 employee holiday on a certain weekend.


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