Marks & Spencer Reviews | Glassdoor

Marks & Spencer Reviews

Updated July 20, 2017
1,136 reviews

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3.4
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Approve of CEO
Marks & Spencer Chief Executive Steve Rowe
Steve Rowe
210 Ratings

1,136 Employee Reviews

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Pros
  • Excellent staff discount available immediately (in 185 reviews)

  • Good pay for customer sales assistant (in 85 reviews)

Cons
  • The company no longer pay much loved "double time" pay increase for working on a Sunday - unfortunately this has demoralised many members of staff (in 30 reviews)

  • Unless you have a good line manager who informs about workshops available on the M&S website which is hard to find on your own (in 66 reviews)

More Pros and Cons

  1. "Christmas temp"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Aberdeen, SD
    Former Employee - Barista in Aberdeen, SD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Marks & Spencer (Less than a year)

    Pros

    - nice workforce
    - management recognise talent
    - good benefits 25% discount from the outset

    Cons

    - long hours
    - stressful queues at Christmas
    - some rude customers to deal with
    - only given 2 uniforms

    Advice to Management

    Think about the cafe system and ways to better distribute the staff to be able to get things done quicker. Other than that the management was excellent in
    My opinion


  2. "Product Merchandiser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandiser/Associate Buyer in Chicago, IL
    Current Employee - Merchandiser/Associate Buyer in Chicago, IL
    Recommends
    Positive Outlook

    I have been working at Marks & Spencer (More than a year)

    Pros

    overall great company to work.

    Cons

    more holidays can be given

  3. "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Fast paced, multiple projects (Food, Clothes, Beauty), team oriented, constant learning & training

    Cons

    competitive, weak position towards young audience limits marketing projects


  4. "Fast paced, political but if you can play the game very rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial Manager
    Former Employee - Commercial Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good training - retail and management training. Staff discount card. Will work with a wide range of personalities and abilities.

    Cons

    Political, wide gap between HO and stores. HO staff more easier to get promotion. Company doesnt promote enough. HR has vicious policies on sick pay.

    Advice to Management

    Review HR system and practices. Doesnt care about work/life and encourages burnout when in mgmt.


  5. "Customer Service Assistant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good benefits, incentives and vacation time

    Cons

    Snobbery amongst older staff members

    Advice to Management

    Get a bit more real


  6. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Former Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Recommends
    Positive Outlook

    I worked at Marks & Spencer full-time (Less than a year)

    Pros

    Lovely staff.
    Flexible hours.
    Good pay.
    Sports and social.
    Good canteen.

    Cons

    Slightly a little bit more breaks when standing for so long


  7. "C&H Logistics"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marks & Spencer full-time

    Pros

    Good employer, lots of opportunity and change

    Cons

    Strategy is subject to change

  8. "marks & spencer customer assistant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marks & Spencer part-time

    Pros

    friendly company culture, pay good

    Cons

    understaffed, regularly asked to come in for just a few hours


  9. "Part Time Christmas Customer Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Temporary Customer Assistant
    Former Employee - Temporary Customer Assistant
    No opinion of CEO

    I worked at Marks & Spencer part-time

    Pros

    Relatively easy work and a fairly decent pay

    Cons

    Little to no overtime offered


  10. "Pleasant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Edinburgh, Scotland (UK)
    Former Employee - Customer Assistant in Edinburgh, Scotland (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Marks & Spencer part-time (More than a year)

    Pros

    Good working environment, good pay, kind to their staff

    Cons

    Only got 4 hour shifts at start of contract


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