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    Marks & Spencer Reviews

    Updated June 22, 2017
    1,096 reviews

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    Full-time Part-time
    3.4
    Star Star Star Star Star
    Rating Trends Rating Trends
    Recommend to a friend
    Approve of CEO
    Marks & Spencer Chief Executive Steve Rowe
    Steve Rowe
    198 Ratings

    1,096 Employee Reviews

    Sort: Popular Rating Date
    Pros

    • Excellent staff discount available immediately (in 180 reviews)

    • Good pay for customer sales assistant (in 80 reviews)

    Cons

    • The coordinating members of staff on most occasions do absolutely nothing (in 29 reviews)

    • Unless you have a good line manager who informs about workshops available on the M&S website which is hard to find on your own (in 64 reviews)

    More Pros and Cons

    1. "Christmas temp"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Barista in Aberdeen, SD
      Former Employee - Barista in Aberdeen, SD
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Marks & Spencer (Less than a year)

      Pros

      - nice workforce
      - management recognise talent
      - good benefits 25% discount from the outset

      Cons

      - long hours
      - stressful queues at Christmas
      - some rude customers to deal with
      - only given 2 uniforms

      Advice to Management

      Think about the cafe system and ways to better distribute the staff to be able to get things done quicker. Other than that the management was excellent in
      My opinion

    2. "Product Merchandiser"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Merchandiser/Associate Buyer in Chicago, IL
      Current Employee - Merchandiser/Associate Buyer in Chicago, IL
      Recommends
      Positive Outlook

      I have been working at Marks & Spencer (More than a year)

      Pros

      overall great company to work.

      Cons

      more holidays can be given

    3. "Marketing"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends

      Pros

      Fast paced, multiple projects (Food, Clothes, Beauty), team oriented, constant learning & training

      Cons

      competitive, weak position towards young audience limits marketing projects

    4. "Fast paced, political but if you can play the game very rewarding"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Commercial Manager
      Former Employee - Commercial Manager
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      Pros

      Good training - retail and management training. Staff discount card. Will work with a wide range of personalities and abilities.

      Cons

      Political, wide gap between HO and stores. HO staff more easier to get promotion. Company doesnt promote enough. HR has vicious policies on sick pay.

      Advice to Management

      Review HR system and practices. Doesnt care about work/life and encourages burnout when in mgmt.

    5. "Customer Service Assistant"

      Star Star Star Star Star
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      Pros

      Good benefits, incentives and vacation time

      Cons

      Snobbery amongst older staff members

      Advice to Management

      Get a bit more real

    6. "Doing the right thing"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in London, England (UK)
      Current Employee - Anonymous Employee in London, England (UK)
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Marks & Spencer full-time (More than 8 years)

      Pros

      Great people, benefits, pay and bonus

      Cons

      Everyone has a view and the person who is the decision maker can often be sidelined by more senior influencers

      Advice to Management

      listen to your employees they are your business

    7. "I follow-up buyer requearment and get approval for smuth shipment."

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      Pros

      Actually you are one of the reputed company and you have a good job environment and sellary system thats some reason i will be happy if become one of you.

      Cons

      Where i am working right now i m waiting for buyer approval but here situation are change though i think the basic thing are same.

      Advice to Management

      Work heard and in time follow-up some of the most important in merchandising...

    8. "Customer Assistant (Tamworth & Lichfield)"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Assistant in Lichfield, England (UK)
      Former Employee - Customer Assistant in Lichfield, England (UK)

      I worked at Marks & Spencer part-time (More than a year)

      Pros

      Thoroughly enjoyed every minute of working for M&S, friendly staff which make the interview process very easy and they're extremely respectful.

      Cons

      I don't particularly have any

    9. "Accountant"

      Star Star Star Star Star
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      Pros

      good environment, nice people, happy

      Cons

      pressure, long days, working hours long

    10. "Positive experience"

      Star Star Star Star Star
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      Pros

      Good pay
      Holiday bonus
      Relatively easy work

      Cons

      Time management on checkouts, especially with staff breaks

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