Marks & Spencer Reviews | Glassdoor

Marks & Spencer Reviews

Updated Oct 22, 2019

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3.6
StarStarStarStarStar
Rating TrendsRating Trends
66%
Recommend to a Friend
73%
Approve of CEO
Marks & Spencer CEO Steve Rowe
Steve Rowe
788 Ratings
  1. "not great"

    StarStarStarStarStar
    Former Employee - Customer Service 

    I worked at Marks & Spencer full-time for more than 5 years

    Pros

    friendly environment pay not bad for what you work -dont take any stress home

    Cons

    not great for booking holidays

    Marks & Spencer2019-10-22
  2. "Not very productive overall bad manager"

    StarStarStarStarStar
    Current Employee - Customer Assistant 

    I have been working at Marks & Spencer part-time

    Pros

    Nice people to work with

    Cons

    Poor management really let the side down

    Marks & Spencer2019-10-22
  3. "Amazing - but probably varies store to store!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Warehouse Operative 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer part-time for more than a year

    Pros

    - Their online system allows you to basically do everything without having to chase down your supervisor/manager (a big plus for introverts I think). You can: (1) view your rota, (2) change your availability and (3) book holidays off (and at the same time view everyone else's dates booked off so that you can make better decisions with yours). - Their contracted hours are good in terms of the amount they are able... to offer. Also, there is also plenty of extra shifts if wanted/needed. - Their staff lounge is fantastic! Very big and spacious, lots of tables and chairs (can spread out easily), a TV and lots of freebies. They provide tea, coffee, milk (sometimes non-dairy is provided if enough people request it though), fresh fruit (bananas, apples, pears, oranges, etc., changes occasionally), bread (white, brown, different varieties), condiments (salt, pepper, butter, ketchup, mayo, etc.). Several microwaves are available for heating up food, as well as a couple of toasters. Plastic cutlery, plates and cups are available. Best of all is the unlimited coffee machine that dispenses a variety of the usual stuff (latte, mocha, cappuccino, americano, espresso, etc.). They have a couple of desktop PC's at the back which staff can access for personal use or to login to their M&S account. - Their staff discount is generous at 20%. This may not make too much of a difference considering how M&S is already a bit more expensive than some of the cheaper supermarkets. However, the discount works on all their sales, offers and reductions which often leads to ridiculous bargains if timed well!

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    Cons

    - At the time, they'd advertise their positions with a rate of "£8.50-£9.00", not stating anywhere that £9.00 would only be paid after a probation period. It took 6 months before I was paid the same £9.00 as everyone else on my team for the same amount of work. - Depending on the supervisor/manager, they will not get stuck in and help unless desperate. - All of their contracts require you to work at least one... Saturday in a two week period and there is no way around this.

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    Marks & Spencer2019-10-21
  4. "Fire"

    StarStarStarStarStar
    Current Employee - Sales in Miami, FL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time for less than a year

    Pros

    Cool experience suggest anyone

    Cons

    None it was great to me

    Advice to Management

    work harder

    Marks & Spencer2019-10-21
  5. "Great"

    StarStarStarStarStar
    Former Employee - Fashion Stylist in Bangalore
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Marks & Spencer full-time for less than a year

    Pros

    Good place to learn the retail world and front head team.

    Cons

    Team building skills and expertise at sales.

    Marks & Spencer2019-10-21
  6. "Great place to work with great team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer part-time for less than a year

    Pros

    Staff benefits Nice manager Good training

    Cons

    Seasonal staff need to be kept longer

    Marks & Spencer2019-10-20
  7. "Great Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Assistant in High Wycombe, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Marks & Spencer full-time for less than a year

    Pros

    Started as a Christmas temp but was then given the opportunity to become permanent Lots of overtime available Really friendly

    Cons

    Shift patterns were not flexible

    Marks & Spencer2019-10-19
  8. "Not a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Assistant in Basingstoke, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Marks & Spencer part-time for more than 3 years

    Pros

    Pay and benefits 20% discount

    Cons

    Stressful Management don’t care about employees Work patterns change with short notice No support Expect you to be fully flexible.

    Marks & Spencer2019-10-19
  9. "Great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Assistant in Nottingham, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Marks & Spencer part-time for more than a year

    Pros

    Amazing pay Customers are usually very nice

    Cons

    Staff are quite old Hence may not be as fun for younger staff

    Advice to Management

    Managers higher up don’t do much

    Marks & Spencer2019-10-18
  10. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marks and Spencer Assistant in Pudsey, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Marks & Spencer part-time for more than a year

    Pros

    Staff are helpful if you get stuck and always give you ideas when needing to upsell

    Cons

    Hours can be changed without more than a week notice

    Advice to Management

    Implement atleast a two week policy where you message your employee to notify that their hours have changed

    Marks & Spencer2019-10-17
Found 2541 reviews