Marks & Spencer Reviews | Glassdoor

Marks & Spencer Reviews

Updated July 24, 2017
1,141 reviews

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1,141 Employee Reviews

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Pros
  • Excellent staff discount available immediately (in 185 reviews)

  • Good pay for customer sales assistant (in 87 reviews)

Cons
  • The company no longer pay much loved "double time" pay increase for working on a Sunday - unfortunately this has demoralised many members of staff (in 30 reviews)

  • Unless you have a good line manager who informs about workshops available on the M&S website which is hard to find on your own (in 66 reviews)

More Pros and Cons

  1. "part time work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in London, England (UK)
    Former Employee - Customer Assistant in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Marks & Spencer part-time (More than a year)

    Pros

    friendly management and work environment

    Cons

    work hours can sometimes be difficult

    Advice to Management

    none


  2. "work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Section Coordinator
    Former Employee - Section Coordinator
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Marks & Spencer full-time (More than 8 years)

    Pros

    Marks and Spencer is a good company to work for. Also possibilities to develop an career.

    Cons

    To develop within Marks and Spencer sometimes relies on networking and not on knowledge.

  3. Helpful (1)

    "Great discounts"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in York, England (UK)
    Current Employee - Customer Advisor in York, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Excellent discounts when doubled up with sparks card.

    Cons

    Hours long, hours changed a lot. Helping out in other depts. Been moved often to a new dept.

    Advice to Management

    Listen to your staff. Don't have them on a string and if the person has a good reason to why they can't do a late. Don't just move them to another dept and consider carers and what they are committed to.


  4. "good employers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Assistant in Edinburgh, Scotland (UK)
    Former Employee - Customer Assistant in Edinburgh, Scotland (UK)
    Recommends

    I worked at Marks & Spencer part-time (Less than a year)

    Pros

    friendly staff
    easy work
    good interview process

    Cons

    4hr shifts
    cold in the store


  5. "Sales assistant review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Very good environment to work in, quickly adapted as the management told me and showed me what to do step by step. Even the simplest questions were answered, very good atmosphere and there was always something to do.

    Cons

    Personally i have not had any problems working there and I would highly recumbent applying for the sales assistant role as its also very good experience.


  6. Helpful (3)

    "Love M&S"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in York, England (UK)
    Current Employee - Anonymous Employee in York, England (UK)
    Recommends
    Positive Outlook

    I have been working at Marks & Spencer (Less than a year)

    Pros

    Great company to work for-look after their employees well and a nice fun atmosphere. Bonus's and pay has just been increased and feel like new CEO is really looking after the staff

    Cons

    Parking is a problem for staff as it's not free so works on a lottery basis.

    Advice to Management

    Keep listening to the sales floor staff


  7. Helpful (1)

    "Decent so far (will review again in a few months)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Manchester, England (UK)
    Current Employee - Sales Assistant in Manchester, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Marks & Spencer part-time (More than a year)

    Pros

    Nice staff and decent management

    Alright training (can be a bit dodgy at times)

    Nice staff room at actual M&S locations.

    Sometimes get given free food that's to be thrown out at the end of the day.

    Free uniform.

    Cons

    I work at a Marks & Spencer Simply Food location at a hospital but am actually employed by WH Smith due to them being franchise owners of Marks & Spencer at 'travel' locations.

    Since I am a WH Smith employee I get paid the WH Smith wage which is £5.68 versus the £8.50 Marks & Spencer pay their staff for doing the exact same job. I'm training at a M&S location right now where we all are doing the same work but I am being paid £3 less, which feels like a slap in the face.

    The training location is ages away from where I live and isn't accessible by public transport.

    We won't get a staff room in our new location.

    We don't get Marks & Spencer discount...

    It's cold obviously because you work near chillers all day. (I didn't think of this...)

    Seeing all the food that gets thrown in the bin is heartbreaking.

    M&S pay their staff a month in advance WH Smith don't so you have to wait 2 months to get paid if you start after the 15th.

    Rotas are supposedly the same every week which is nice in theory but I don't want to be working all day Thursday, Friday and Saturday every week.

    30 mins break on a 9 hours shift is a bit of a laugh

    Advice to Management

    Sort the wages out, people shouldn't be paid less for doing the same work and it's not a case of passing your probation and then you get a pay rise my rate is £5.68 until I turn 21 where it will be £7.05 and non franchise M&S employees are on £8.50.....

    My supervisor has been telling me to do stuff that I know your specifically not supposed to do . So sort out your training because he's been training for much longer than me and seems to know nothing.

    Every location should have a staff room.

  8. "Good place to work with lots of opportunities but slow decision making and limited promotion opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Junior Merchandiser in Paddington, England (UK)
    Current Employee - Junior Merchandiser in Paddington, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 3 years)

    Pros

    Lots of opportunities to move around and try different things
    Fairly flexible in working hours where necessary, line manager dependent
    Bonus scheme and regular salary increases, discount and pension perks vs other retailers.
    Strong plan A (ethical and social) credentials which mean you can be proud of the brand

    Cons

    Big company driven by the board so decisions take a very long time to make, and priorities can change regularly.
    Opportunities and promotions can still be very based on networking within the business


  9. "Doing the right thing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 8 years)

    Pros

    Great people, benefits, pay and bonus

    Cons

    Everyone has a view and the person who is the decision maker can often be sidelined by more senior influencers

    Advice to Management

    listen to your employees they are your business


  10. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Cambridge, East of England, England (UK)
    Current Employee - Store Manager in Cambridge, East of England, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 10 years)

    Pros

    -Career progression is great
    -KPI focused
    -Values are alive in everything the business does
    -Confidence in long term strategy
    -Business structure
    -Communication channels
    -Leadership focus

    Cons

    -Mobility required for long term progression
    -Salary varied on level of experience

    Advice to Management

    Leadership skills are the biggest requirement in senior management position, technical skills can be learnt as there is a 'M&S way' and there is plenty of experience for you to learn this from. Fantastic company to work for!


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