Marks & Spencer Reviews in United Kingdom | Glassdoor

Marks & Spencer UK Reviews

Updated August 20, 2017
701 reviews

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United Kingdom

3.3
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Marks & Spencer Chief Executive Steve Rowe
Steve Rowe
151 Ratings

701 Employee Reviews

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Pros
  • Excellent staff discount available immediately (in 187 reviews)

  • Good pay for customer sales assistant (in 88 reviews)

Cons
  • The company no longer pay much loved "double time" pay increase for working on a Sunday - unfortunately this has demoralised many members of staff (in 31 reviews)

  • Unless you have a good line manager who informs about workshops available on the M&S website which is hard to find on your own (in 66 reviews)

More Pros and Cons

  1. "Customer Assitant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant in York, England (UK)
    Current Employee - Customer Assistant in York, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Marks & Spencer full-time (Less than a year)

    Pros

    Okay pay for a retail store, 4 weeks of a year payed.

    Cons

    Time passes so slowly when no customers are in

    Advice to Management

    None


  2. "Nice atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Saint Albans, England (UK)
    Former Employee - Sales Assistant in Saint Albans, England (UK)
    Recommends
    Neutral Outlook

    I worked at Marks & Spencer part-time (More than a year)

    Pros

    Large and friendly teams, flexibility, varied days.

    Definitely a great store to work in for Christmas!

    Cons

    Reluctance to place staff on permanent contracts - lack of security. Not much progression - in-store and head office are completely separate.

    Advice to Management

    Keep up the positive work culture.

  3. "Commercial Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Manager in Grays, England (UK)
    Current Employee - Commercial Manager in Grays, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 10 years)

    Pros

    Career progression, good perks, pension scheme

    Cons

    work life balance challenging at times

    Advice to Management

    Training/workshops and on the job coaching provided. Take the time to learn, Manage your own career path!


  4. "very good employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Foods Section Manager in Basildon, East of England, England (UK)
    Current Employee - Foods Section Manager in Basildon, East of England, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (Less than a year)

    Pros

    good customer service focus
    clear communication from above
    very good staff engagements

    Cons

    complicated process
    inconsistent approach to changes of processes

    Advice to Management

    adapt simple ways of working
    get more involved in RAR
    more support on the shopfloor to improve available to help /csat


  5. Helpful (1)

    "Customer Assistant M&S"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Epsom, England (UK)
    Former Employee - Customer Assistant in Epsom, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Marks & Spencer part-time (More than 3 years)

    Pros

    Friendly team in food department and menswear, both of which I worked in part time for 3 years, leniant with working hours and a nice chill staff chill room

    Cons

    Constant renewal of management team meant different styles of management which obviously brings different levels of enjoyment for those just working part time, we had 3 managers for food in the space of 6 months, better to maintain some level of consistency.

    Advice to Management

    Look at less turnover rate for managers, and would revaulate policies on food waste as there was an extortionate amount of waste that could have been put to better use, such as for the homeless.


  6. "Customer Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Customer Service Manager in Saint Andrews, Scotland (UK)
    Current Employee - Assistant Customer Service Manager in Saint Andrews, Scotland (UK)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Marks & Spencer part-time (More than a year)

    Pros

    - 20% discount
    - Employee are lovely
    - Support and care amongst staff towards one another is heartwarming.
    -End of year bonus
    - Well renowned brand
    - Living wage
    - time and a half on bank holidays

    Cons

    - Lack of training and development.
    - Temporary contracts are often not renewed without warning.
    - Managment promote their friends over qualified members of staff.
    - Bulling cuture.
    - Unprofessinal culture where it's acceptable for married managers to have affairs with customer assistants.
    - Ocasionaly rude customers.
    - Reluctance to give longer contracts than 12 hours.
    - Durning busy will put pressure on you to work over the legal limit and put staff in as offsite training to get around HR policies.

    Advice to Management

    It's key to have your staff on your side. Give better contracts. Promotions should be on merrit not favoristim. Training is key to delivering a good customer experience.


  7. "Would be the best job, if the customers were nicer..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant in Royal Tunbridge Wells, England (UK)
    Current Employee - Customer Assistant in Royal Tunbridge Wells, England (UK)
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Marks & Spencer full-time (More than 5 years)

    Pros

    Benefits, including staff discount and the perk website which can offer many different discounts on many products. I mostly use mine to get discount cinema tickets.
    Managers and Section Cos do their best to be approachable.

    Cons

    As the customers come to expect a certain level of excellence, a lot of them are outright rude to staff. I have had people swear at me over the cost of 5p bags, the state of stores I don't even work in and even the amount of fire exits. Some days I come home and feel less like a customer assistant and just some strangers' punching bag.

    Also, hard to get extra hours sometimes.

    Advice to Management

    More hours!

  8. "Good food"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Research Assistant in London, England (UK)
    Current Employee - Research Assistant in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than a year)

    Pros

    Amazing deal awesome discount ! Dine in for two with bottle of wine, food on the move deals also nice!

    Cons

    Very quickly sold products on food so some times products you want are gone and sold out very quickly.

    Advice to Management

    Dont stress.


  9. "An employees view"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Enniskillen, Northern Ireland (UK)
    Current Employee - Sales Assistant in Enniskillen, Northern Ireland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer part-time (More than 5 years)

    Pros

    M and S treat their employees well, The rate of pay is good and you can get ahead in the business if you are interested to do so.

    Cons

    I can't say there is any con's except maybe 2 half hour breaks on a 9hrs shift when it used to be a 15min and a 45min which was much better.

    Advice to Management

    Have enough staff there to have someone on duty in the fitting rooms full time and bring back 'Limited' Label to the smaller stores again.


  10. Helpful (1)

    "Culture of blame at M&S HQ, London"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Paddington, England (UK)
    Former Employee - Anonymous Employee in Paddington, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Marks & Spencer full-time (More than 5 years)

    Pros

    Learning from some extraordinary and inspiring colleagues who have a wealth of retail industry knowledge.

    Cons

    A career at M&S comes with disadvantages familiar to anyone who has worked for a large corporate company.

    - No real tangible avenues for career development unless you're willing to sacrifice work/life balance to extremes, AND lick middle management derrière.
    - Demanded to work weekends with no additional compensation. Working 20+ days in a row during Christmas peak periods.
    - There is a deeply ingrained culture of blame and distrust between the commercial and supply chain departments.
    - Lots of oversized and insecure egos. In particular buyers walk around with god complexes and actively boast of exploiting suppliers for profit. At the same time store decor boasts of the tight knit relationships they have with manufacturers, growers, farmers etc. M&S charge for this type of in-store advertising.
    - Superficial line-manager "support". (Unless you get really lucky!)
    - Meetings, lots of them, most of them are mundane and last at least 3 times longer than necessary.
    - Agility with regards decision making is non-existent.

    Advice to Management

    Get rid of middle management.


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