Marks & Spencer Employee Reviews about "long hours"
68% would recommend to a friend
(446 total reviews)
Stuart Machin
77% approve of CEO
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Good pay compared to other retail stores and the pay often goes up after a while." (in 838 reviews)
- "Most colleagues are friendly and personable; more of a 'we're all in this mess together' kind of friendship." (in 393 reviews)
- "Poor management at time because too many managers on departments that they are not fit to run and just 'wig it'." (in 589 reviews)
Ratings by Demographics
This rating reflects the overall rating of Marks & Spencer and is not affected by filters.
Found 446 of over 9K reviews
Updated Nov 29, 2023
- Popular
- Most Recent
- Highest Rating
- Lowest Rating
Reviews about "long hours"
Return to all Reviews- 2.0Nov 25, 2022Retail Sales AssociateCurrent Temporary Employee
Pros
good for students who do not mind working very long hours
Cons
long hours( ot everyday) having a large amount of inventory buy low sales. worst place for part time job as mid pay and long hours . managers cmi
- 4.0Feb 27, 2018Commercial ManagerFormer Employee, more than 1 year
Pros
Great rotational retail graduate scheme (covering Finance, Operations, General Merchandising, Food, Visual Merchandising) . Support from experienced professionals on each placement and empowerment to take ownership throughout. Be prepared to fit the requirements of the business at any given time and use this to your advantage. E.g holiday cover, line management cover. It's great experience. Good starting salary which is reviewed appropriately. Staff and corporate discount. Good "perks" however not many employees take advantage.
Cons
The 'retail lifestyle'. It's no fault of M&S however be prepared for working Saturdays and long hours dependent on store. Appraisal / bonus system. Not to be confused! The bonus itself I believe to be generous however the scale on which it is worked out down to your personal performance rating is questionable. Progression through bands is hard due to the size of the pool you start in as a store/commercial manager.
- 3.0Jul 25, 2019Customer Service AssistantFormer Employee
Pros
Friendly peers who are supportive and helpful
Cons
Long hours and lack of staff/resource
- 5.0Mar 16, 2023Cashier/BaristaFormer Employee, less than 1 yearBristol, England
Pros
Flexible working hours, great team
Cons
Hard work and long hours on your feet
Marks & Spencer Response9moHi there, thanks for leaving us a review! We're glad that you mentioned you were happy with our flexible working hours benefit. We support flexible working to allow our colleagues to balance their personal and professional commitments. We advise our Colleagues to link in with their Line Manager if they have any concerns about their hours, to find a solution together. Marks and Spencer
- 2.0Feb 10, 2020TeacherFormer InternReading, England
Pros
Easy first job for teenager
Cons
Long hours And not paid enough
- 4.0Jun 21, 2022Anonymous EmployeeCurrent Employee, less than 1 year
Pros
Good pay Nice staff Free food in canteen Seem to care about diversity and inclusion
Cons
Long hours across shop due to having food hall even though rest of shop doesn’t get busy earlier & later New ways of doing things (digitally) pushing away their main customers Management constantly moving around, very confusing to know who to go to Understaffed
Marks & Spencer Response2yHi there, thanks for taking the time to leave your review and thank you for all the great work that you're doing! It’s great to hear that you’ve been enjoying the benefits we offer! We advise our Colleagues to link in with their Line Manager if they have any concerns about their hours, to find a solution together. Marks and Spencer
- 5.0Jan 14, 2021Retail Sales AssistantFormer Employee, more than 1 yearBirmingham, England
Pros
Good benefits and good management
Cons
Can be long hours and stressful
- 4.0Feb 13, 2020Store Warehouse OperativeFormer Employee, less than 1 yearLondon, England
Pros
- Great pay, relaxed enviroment
Cons
- Long hours and the role is temporary
- 3.0Aug 16, 2023Cafe BaristaFormer Employee, less than 1 yearTamworth, England
Pros
Good pay free drinks sometimes
Cons
long hours and expected over time management put a lot of pressure a lot of toxicity between co workers
Marks & Spencer Response4moHi there, thank you very much for leaving a review. We’re glad you mentioned that you were happy with the pay, especially as we keep an eye on the market and make sure we’re rewarding our Colleagues fairly. We're sorry to hear your concerns, we’re always looking for ways to improve so appreciate your feedback. Marks and Spencer
- 3.0Aug 22, 2019Branch ManagerFormer Employee, more than 3 yearsLondon, England
Pros
Staff discount at mands..retail environment
Cons
Long working hours and weekends..bank hols etc..working on shop floor too
