Marriott International Reviews in Omaha, NE | Glassdoor

Marriott International Omaha Reviews

Updated October 4, 2017
36 reviews

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Omaha, NE

3.2
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Marriott International President & CEO Arne Sorenson
Arne Sorenson
18 Ratings

36 Employee Reviews

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Pros
Cons
  • So their work / life balance always suffers (not a manager but this makes me not want to become one) (in 176 reviews)

  • Sometimes long hours but I love working there (in 239 reviews)

More Pros and Cons

  1. "I enjoyed working for Marriott."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservation Sales Agent in Omaha, NE
    Former Employee - Reservation Sales Agent in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marriott International full-time (More than 10 years)

    Pros

    401K, Health Insurance, Great Hotel Discounts, Understanding Managers, Flexible Hours, Job Stability

    Cons

    My job required sitting down all day.


  2. "OK place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Breakfast Attendant in Omaha, NE
    Current Employee - Breakfast Attendant in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Marriott International part-time (More than a year)

    Pros

    Travel perks are ok, job is not difficult

    Cons

    No other benefits
    hotel is dirty
    low wages
    stressful environment

    Advice to Management

    Active management and employee happiness are integral to a complete guest experience.

  3. "Customer Service Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Omaha, NE
    Former Employee - Customer Service Supervisor in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marriott International part-time (Less than a year)

    Pros

    Pay, trainers, management, food days, building itself

    Cons

    Computers, not having your own desk


  4. Helpful (1)

    "Great work from home job, low pay and overworked managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Platinum Premier Services Alpha in Omaha, NE
    Former Employee - Platinum Premier Services Alpha in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marriott International full-time (More than 3 years)

    Pros

    Work from home with all equipment provided. Decent training and plenty of perks like free electronics and hotel discounts.

    Cons

    Very low pay for the industry, management is disconnected from workers and so overloaded that they cannot answer questions or resolve issues in a timely manner.

    Advice to Management

    Be more engaging with the employees. Although necessary, reviews should be balanced and offer the employee insight on what they are doing right instead of focusing solely on where they can improve. A high five or kudos for a job well done is equally important.


  5. Helpful (2)

    "Low employee morale"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Marriott International full-time (More than 3 years)

    Pros

    Associate of 4.5 years. You're able to promote quickly. Some of the Managers are really great and you can learn quite a bit. Excellent hotel discount! The discount alone made me stay with them for over a year after deciding to start actively looking outside of the company.

    Cons

    The pay is not competitive. On my group specifically merit counts for naught. Seniority is all that's considered regardless of how poorly/great you preform. They can't retain good talent because they won't address terrible associates which drives away hard working, bright, employees.

    Advice to Management

    Recognize your most admired and respected Managers and compare to the most disliked; make changes accordingly. You have some incredible talent and leaders there and in the completely opposite end of the spectrum you have Managers who possess every negative stereotype quality of terrible Managers. CLEAN HOUSE!!!


  6. Helpful (1)

    "Do not work at a Marriott call center!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Omaha, NE
    Current Employee - Customer Service Representative in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Marriott International full-time (More than 10 years)

    Pros

    Nearly none. However 3/4's of my workplace is female. So if you're a single guy, and can put up with a large amount of call center nonsense, then be my guest.

    Cons

    Far too many to mention here. But lets try. They nickle and dime you on pay. If you don't have a degree, most jobs are like that. But this place is nuts. After ten years you might have accumulated a $1.00 raise! Then there is the fact of the huge amount of stress on the job. And whats worse is management wants to make it even more stressful! Its horrible. You no longer get an assigned seat at the Omaha call center. So you have to fight for a place to sit every day. Not easy given you have to log into many programs to do your job correctly. Its easy if you sit in the same spot and have that stuff saved. That does not work if you have to look for a new spot every day. That's crazy! But wait it gets worse. Entire rows of seats are now being reserved for training. So there are now fewer seats for the people that come in to the call center. Insane! Then there are the dictator like rules regarding beverages on the floor. Only in approved containers! Nuts! Oh and lets talk about how the center does nothing any more for employee enjoyment. No more trips to hotels. No more time off the phones to talk to hotels about their properties. In short come in, sit your keister down and work! And count yourself lucky to get breaks. But wait there's even more stress to throw your way. Upselling! I hate it! I hate it with a passion! This job was about helping customers with reservations. And that was it! Not any more. Hey people calling in to Marriott get used to employees constantly trying to get you to sign up for a credit card or to become a time share owner. It straight up sucks! No one wants that garbage! And now we are being told that we will be written up for not hitting sales quotas for that junk. Then there are the housing bureaus. Never heard of them. Well all you need to know is any reservation for a group or event or convention you are a part of now takes twice as long to make. Thank you Passkey, you are just awful. The Marriott Omaha call center is terrible. And that's just the management. Now lets factor in irate and just straight up ignorant callers and what you have is an f5 storm of stress. Do not work at the Omaha Marriott call center! It is a terrible job. And if anyone thinks I am exaggerating, ask a manager at the call center what the turn around rate here is. It is very, very high. The turn around rate involves how long it takes a trainee to quit or get fired from day one of training within one year. It is very high!

    Advice to Management

    Give the senior employees assigned seats again. Loosen up on some simple rules. Like the beverage rules. Find something, anything, that can be done to lessen the stress of the job. If Marriott bought out Starwood, they can certainly afford the occasional hotel trip or visit to get us off the phones. And most importantly get rid of upselling! No one wants to hear a sales pitch when they are in a hurry! And 9/10's of our customers are!


  7. "IPC Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IPC Specialist in Omaha, NE
    Former Employee - IPC Specialist in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marriott International full-time (More than 10 years)

    Pros

    My co-workers had a wealth of knowledge and experience. Management was always attentive and available, if needed.

    Cons

    Marriott is a very large company. Some of the systems we use aren't very intuitive or user friendly.

  8. "Great Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Omaha, NE
    Current Employee - Front Desk Agent in Omaha, NE
    Positive Outlook
    Approves of CEO

    I have been working at Marriott International part-time (More than a year)

    Pros

    +very calm, professional environment
    +during the down times when hotels are less busy, work can be very easy, not much is required of front desk agents

    Cons

    -minimum wage at this position, there seem to be few opportunities for raises, regardless of strong performance and even with reviews that give positive feedback about you


  9. "chef"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banquet, Catering Chef, P M Line Supervisor in Omaha, NE
    Former Employee - Banquet, Catering Chef, P M Line Supervisor in Omaha, NE
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Marriott International full-time (More than a year)

    Pros

    The people, executive chef were great.

    Cons

    Old equipment, unsanitary working conditions.

    Advice to Management

    Fix the facilities


  10. "Reservation Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservation Agent in Omaha, NE
    Current Employee - Reservation Agent in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marriott International full-time (More than 10 years)

    Pros

    Flexible schedule 30 hours is full-time can work from home fully vested from start 401k Vision Dental short term disability life insurance open 24/7 split shifts promotes from within

    Cons

    Multiple policies that threaten termination for simple infractions little training company changes multiple things without notification to agents customers will know the information ahead of employees poor communication with upper management to sales if you say anything (I do mean literally anything) negative about the company you will be disciplined

    Advice to Management

    Experience is only helpful if you can share it with others employees working for the company should have more information than a stranger on the street feedback isn't always positive that doesn't mean it's not helpful


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