Marriott International Reviews | Glassdoor

Marriott International Reviews

Updated September 18, 2017
4,556 reviews

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3.8
StarStarStarStarStar
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Approve of CEO
Marriott International President & CEO Arne Sorenson
Arne Sorenson
1,755 Ratings

4,556 Employee Reviews

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Pros
Cons
  • So their work / life balance always suffers (not a manager but this makes me not want to become one) (in 168 reviews)

  • Sometimes long hours but I love working there (in 223 reviews)

More Pros and Cons

  1. Helpful (122)

    "All depends on your position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Representative in Irvine, CA
    Current Employee - Guest Service Representative in Irvine, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Marriott International full-time (More than 3 years)

    Pros

    Discounts (cheap hotels as low as $19 on certain nights all over the world), medical and retirement benefits, PTO, company values, and opportunity to move up or change job titles

    Cons

    Company cares more about income than their employees, it is a front line employee's "job" to get yelled out, according to corporate.

    Advice to Management

    Your front line employees are just as important as management and sales, believe it or not. You can run a hotel without sales and events specialists but you can't run a hotel without the front desk and housekeeping. Remember where you started.


  2. Helpful (1)

    "Guest services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Marriott International full-time

    Pros

    You were always doing something

    Cons

    The stress level and the amount of needy and demanding rude business men

    Advice to Management

    Keep up with your employees, they are the ones in the front lines Representing your company because they're the 1st people that every guest sees

  3. Helpful (1)

    "Night Auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Night Auditor, Front Desk Agent, Manager On Duty in Latrobe, PA
    Former Employee - Night Auditor, Front Desk Agent, Manager On Duty in Latrobe, PA
    Recommends
    Positive Outlook

    I worked at Marriott International part-time

    Pros

    Excellence in customer service was standard.

    Cons

    Management wasn't always dialed in or hands on.

    Advice to Management

    Show more appreciation to a hard working staff that made you hotel of the year two years in a row.


  4. "Reservation Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations Agent in San Antonio, TX
    Current Employee - Reservations Agent in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marriott International full-time (More than a year)

    Pros

    Great travel benefits, company-wide focus on health and well-being of employees, opportunities for advancement, work from home

    Cons

    can sometimes be a little monotonous and repetitious


  5. "second chance employment after illness"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Services Agent in Salt Lake City, UT
    Former Employee - Member Services Agent in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marriott International full-time (Less than a year)

    Pros

    Thorough training with pay. consideration of individual needs

    Cons

    confusing adherence system. Scheduling problems

    Advice to Management

    communication as to availability


  6. "Good place"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott International part-time

    Pros

    Nice place to work, can't complain.

    Cons

    too much work sometimes when busy


  7. "Great Company but Work/Life Balance Needs Improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in Washington, DC
    Current Employee - Sales Executive in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marriott International full-time (Less than a year)

    Pros

    A large amount of job opportunities and room for growth with the company
    They invest in developing you and your career

    Cons

    10 hour work days
    12 days of PTO until 5 years with the company

  8. "Awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marriott International full-time

    Pros

    Everything! A very good company to work for.

    Cons

    Nothing! Its a great place to work

    Advice to Management

    Great Job!


  9. "Good job, Ok pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food and Beverage Supervisor in Grapevine, TX
    Current Employee - Food and Beverage Supervisor in Grapevine, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Marriott International full-time (More than 3 years)

    Pros

    I love working for marriott, they are a great company and the culture at my property is amazing.

    Cons

    The pay is not very good.


  10. Helpful (2)

    "Marriott was a fantastic company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marriot's National Training Manager in Bethesda, MD
    Former Employee - Marriot's National Training Manager in Bethesda, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marriott International full-time (More than 8 years)

    Pros

    Their commitment to excellence in guest service and providing wonderful educational opportunities for their associates were highlights of my team years with the company.

    Cons

    The company was demanding but I believe fair in their expectations of their associates. Their work very hard philosophy may not be for everyone but I loved it!

    Advice to Management

    Keep striving to be the best!


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