Marriott International Reviews | Glassdoor

Marriott International Reviews

Updated September 21, 2017
4,573 reviews

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3.8
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Approve of CEO
Marriott International President & CEO Arne Sorenson
Arne Sorenson
1,763 Ratings

4,573 Employee Reviews

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Pros
Cons
  • So their work / life balance always suffers (not a manager but this makes me not want to become one) (in 168 reviews)

  • Sometimes long hours but I love working there (in 223 reviews)

More Pros and Cons

  1. Helpful (127)

    "All depends on your position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Representative in Irvine, CA
    Current Employee - Guest Service Representative in Irvine, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Marriott International full-time (More than 3 years)

    Pros

    Discounts (cheap hotels as low as $19 on certain nights all over the world), medical and retirement benefits, PTO, company values, and opportunity to move up or change job titles

    Cons

    Company cares more about income than their employees, it is a front line employee's "job" to get yelled out, according to corporate.

    Advice to Management

    Your front line employees are just as important as management and sales, believe it or not. You can run a hotel without sales and events specialists but you can't run a hotel without the front desk and housekeeping. Remember where you started.


  2. Helpful (1)

    "Guest services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Marriott International full-time

    Pros

    You were always doing something

    Cons

    The stress level and the amount of needy and demanding rude business men

    Advice to Management

    Keep up with your employees, they are the ones in the front lines Representing your company because they're the 1st people that every guest sees

  3. "Amazing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Executive Assistant in Medford, MA
    Former Employee - Executive Assistant in Medford, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marriott International full-time (More than 8 years)

    Pros

    Loved the staff ! Very supportive Management

    Cons

    There are no cons with this company/office


  4. "I enjoyed working for Marriott."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservation Sales Agent in Omaha, NE
    Former Employee - Reservation Sales Agent in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marriott International full-time (More than 10 years)

    Pros

    401K, Health Insurance, Great Hotel Discounts, Understanding Managers, Flexible Hours, Job Stability

    Cons

    My job required sitting down all day.


  5. Helpful (1)

    "Night Auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Night Auditor, Front Desk Agent, Manager On Duty in Latrobe, PA
    Former Employee - Night Auditor, Front Desk Agent, Manager On Duty in Latrobe, PA
    Recommends
    Positive Outlook

    I worked at Marriott International part-time

    Pros

    Excellence in customer service was standard.

    Cons

    Management wasn't always dialed in or hands on.

    Advice to Management

    Show more appreciation to a hard working staff that made you hotel of the year two years in a row.


  6. "Room to Grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Marriott International full-time

    Pros

    I have worked for both Marriott & for Ritz-Carlton. Marriott tends to ask you outright to do more and so you get more opportunities.

    Cons

    Ritz-Carlton is hampered by unions. Therefore, you cannot have any official duties outside the scope of the job for which you were hired.

    Advice to Management

    Get over it. Stand up to the unions. There are good people who are not content to sit and do nothing. There are also people who are union members who take advantage of doing only what is in their job description - the bare minimum.


  7. "Restaurant Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott International full-time

    Pros

    Great growth opportunities, nice work culture, happy associate, good benefits

    Cons

    Bad uniforms, lots of corporate hoops to jump through, pay could be better

    Advice to Management

    update uniforms and have pay rates more closely reflect the cost of living in the area you are located

  8. "Rooms Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Room Operations Manager
    Former Employee - Room Operations Manager
    Doesn't Recommend
    Approves of CEO

    I worked at Marriott International full-time (More than 5 years)

    Pros

    Great benefits. Great company values.

    Cons

    Work a lot of hours. Sometimes 60 to 70 hours. Not much of a work like balance. Don't plan on working in operations if you have kids. You will never see them.


  9. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Bethesda, MD
    Former Employee - Manager in Bethesda, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marriott International (Less than a year)

    Pros

    Positive company culture, good benefits

    Cons

    Slow career progression is the only con


  10. Helpful (3)

    "Marriott was a fantastic company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marriot's National Training Manager in Bethesda, MD
    Former Employee - Marriot's National Training Manager in Bethesda, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marriott International full-time (More than 8 years)

    Pros

    Their commitment to excellence in guest service and providing wonderful educational opportunities for their associates were highlights of my team years with the company.

    Cons

    The company was demanding but I believe fair in their expectations of their associates. Their work very hard philosophy may not be for everyone but I loved it!

    Advice to Management

    Keep striving to be the best!


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