Marriott International Reviews | Glassdoor

Marriott International Reviews

Updated November 8, 2017
127 reviews

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Current Employees

1.0
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Marriott International President & CEO Arne Sorenson
Arne Sorenson
39 Ratings

127 Employee Reviews

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Pros
Cons
  • So their work / life balance always suffers (not a manager but this makes me not want to become one) (in 176 reviews)

  • Sometimes long hours but I love working there (in 239 reviews)

More Pros and Cons

  1. "Just great pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Marriott International full-time

    Pros

    Great Pay but thats all

    Cons

    Terrible management and HR is racist in Newark NJ


  2. "Never worked there before"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Freelancer - Anonymous Freelancer
    Current Freelancer - Anonymous Freelancer
    Neutral Outlook
    No opinion of CEO

    Pros

    Glassdoor gives a large amount of info about companies and corporations from current and former employees point of view

    Cons

    It made me fill out this fake review, just see what is the average salary for those working in hospitality field.

    Advice to Management

    Shouldn't need a membership or forced to make a review, just view different opinions of the company.

  3. "Not recommended to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Services/Front Desk in Honolulu, HI
    Current Employee - Guest Services/Front Desk in Honolulu, HI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Marriott International full-time (More than 10 years)

    Pros

    Good hotel discounts, free meals, free uniforms. Fellow employees are great to work with. Middle management, for the most part, is very understanding and willing to teach others about the job.

    Cons

    Work hours are cut, but company still hiring. Unable to provide excellent guest service without adequate amount of staff, especially for a large property. Staff work hours are still being cut in spite of high occupancy.

    Advice to Management

    Switch focus on employees’ happiness and job satisfaction instead of increasing room rates, resort fees, parking rates, etc., for guests. Add staff and/or work hours to satisfy guests’ needs and wants. Place emphasis on employee morale instead of focusing solely on bottom-line hotel profits.


  4. "Marriott review."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Marriott International full-time (More than 10 years)

    Pros

    Great benefits, fun people to work with.

    Cons

    Some hotel employees has little or no work hours, but the hotel is still hiring. Not able to provide outstanding guest sevices without adequate staffing. Full-time employees not working full-time hours. Elite members’ concerns about service not properly addressed.

    Advice to Management

    Switch focus from bottom-line profits to ensuring employee and guest satisfaction.


  5. "Just a job no benefits leaves little desire to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bistro Staff in Nash, TN
    Current Employee - Bistro Staff in Nash, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Marriott International part-time (Less than a year)

    Pros

    There are no benefits or pros to this place. Its a basic paycheck. Nothing more than that.

    Cons

    Unknown work schedule can change at any time be asked to come in or take an extra day off. Rude guests who think just because you are working they shouldnt know how to order and that when a law is applied from the government that it is followed by the staff.


  6. "Not as good as promised"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Associate
    Current Employee - Front Desk Associate
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Marriott International full-time (More than a year)

    Pros

    The hotel discounts, the benefit and opportunity for growth is plenty! If you perform right some one will notice and get you the promotion you can want

    Cons

    Jw Marriott in atlanta is managed poorly, the front desk is not up to standard! Just because of 1 Bad supervisor that made the place incompetent and unpleasant to work at! Not consistent, favorite guests get the moon and the sun and majority guests get close to nothing cause favoritism is big here!

    Advice to Management

    The supervisors and managers at the front desk needs a lot more training at handling associates! The management says ' happy associates happy guests' but definitely not true at this property cause all they care about is the money that comes in! Should be improved


  7. "Houseman"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - HOUSEMAN in Albuquerque, NM
    Current Employee - HOUSEMAN in Albuquerque, NM
    Doesn't Recommend
    Negative Outlook

    I have been working at Marriott International full-time (Less than a year)

    Pros

    Benefits that’s probably about it!

    Cons

    Pay is 8.80 not worth the job!

    Advice to Management

    No Leadership! Not professional at all!

  8. "Horrible Place to Work, Stay Away!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - HOUSEMAN in Tempe, AZ
    Current Employee - HOUSEMAN in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Marriott International part-time (More than a year)

    Pros

    Lunch is $1 at the cafeteria.

    Cons

    No HR onsite. Deal with sexual harassment, nepotism, poor working conditions. Lack of employee concern, more concerned with customer ratings. Open door policy causes retaliation against employees. Impossible to use employee benefits for stays at other hotels. No cross training or moving up in company for working hard, only favorite employees. Unprofessional.

    Advice to Management

    Actually care about your employees.


  9. Helpful (1)

    "Absolutely the worst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Marriott International full-time (Less than a year)

    Pros

    Working in a union property is the only good thing about this company.

    Cons

    The management doesn't work with employees for a safe work environment.

    Advice to Management

    Please give employees equipment to do the job


  10. Helpful (1)

    "Franchise Marriotts"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Marriott International full-time (More than a year)

    Pros

    Get experience in hotels and build relationships

    Cons

    Bad managers and do not treat you with respect

    Advice to Management

    Treat people like humans not machines. You can turn on and off anytime you want


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