Marriott International Reviews | Glassdoor

Marriott International Reviews

Updated August 22, 2017
369 reviews

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Marriott International President & CEO Arne Sorenson
Arne Sorenson
87 Ratings

369 Employee Reviews

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Pros
Cons
  • So their work / life balance always suffers (not a manager but this makes me not want to become one) (in 165 reviews)

  • Sometimes long hours but I love working there (in 218 reviews)

More Pros and Cons

  1. "Night auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Marriott International full-time (More than a year)

    Pros

    Had every weekend off and perfect for online school. Ability to move up quickly

    Cons

    Horrible management and extremely high turnover rate due to people quitting

    Advice to Management

    Invest and listen to front desk employees, we get the majority of complaints and are the face of the company.


  2. "Marriott Convention Services Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott International full-time

    Pros

    None - it was a good learning experience on what not to do.

    Cons

    Very poorly managed, lacks quality leaders

  3. "Good company, bad managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Marriott International full-time

    Pros

    Pay is above average, they offer good discounts and benefits

    Cons

    Days are always long, hours are varied


  4. "THE Marriott"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Marriott International full-time

    Pros

    My co-workers are great! I work at the front desk, and everyone is so kind.

    Cons

    Sometimes we can get lazy at the front desk and we need reminders about requests.

    Advice to Management

    Bring more moral to the company


  5. "Front Desk Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Marriott International full-time

    Pros

    Great company to work for you get to interact with many of people

    Cons

    They need to hire better management after working for them for two years we got a new fom and she was terrible.. she belittled everyone and made us hate or job. She made me cry on multiple of occasions.. then she fired me.. two long years of dedication and hard work for nothing


  6. "Strong brands, poor culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Marriott International as a contractor

    Pros

    Strong global footprint, brand recognition

    Cons

    Lack of real innovation, creativity, negative workplace culture and people


  7. "Politics as usual!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food Server in Chicago, IL
    Former Employee - Food Server in Chicago, IL

    I worked at Marriott International full-time (More than 3 years)

    Pros

    Decent pay and fairly good benefits.

    Cons

    Too many loops and layers to get through it you have a problem with management!

    Advice to Management

    Pick older and wiser people for management, instead of "kids"!

  8. "No Recycling, Skeleton Staffs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Atlanta, GA
    Former Employee - Front Desk Agent in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Marriott International full-time (More than a year)

    Pros

    Room discounts for friends and family (since employees don't make enough money to take a vacation), meeting a wide variety of people.

    Cons

    No recycling receptacles for plastic, paper, cans or bottles, creating thousands of tons of unnecessary trash. Not enough staff to adequately care for guests and property, causing incredible stress on over-worked employees. No bonuses for front line staff (front desk, housekeeping, food service) while managers make 4 to 5 times as much as the employees who actually do all the work.

    Advice to Management

    Have mandatory recycling programs at every hotel. Start paying your front line employees what they are actually worth ($15-$35 an hour). Require managers to occasionally work in different departments (clean rooms, check-in guests, wash dishes) so management realizes how hard their staff works. Better company benefits for hourly employees.


  9. Helpful (1)

    "global reservationist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservationist in San Antonio, TX
    Former Employee - Reservationist in San Antonio, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Marriott International full-time (More than a year)

    Pros

    perks to stay at hotels

    Cons

    call center many unhappy customers calling to vent -late hours, sitting long hours

    Advice to Management

    none


  10. Helpful (1)

    "Boring as blah!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Chef in Pompano Beach, FL
    Current Employee - Chef in Pompano Beach, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Marriott International full-time (More than a year)

    Pros

    Meeting new people from around the world is great! Being able to see the beach is also great. Some smart thinking employees.

    Cons

    Slum lord poor pay
    Lack of parking
    Forcing employee to park many blocks away and not offer a shuttle for employee to get to and from the job when they force you to vacate the EMPLOYEE PARKING LOT for events! Over planning, under achieving, waste of money events. Endangering female employees with long late night walks to cars unescorted. Blane, boring concepts. Over priced food, dumbing down chef and creativity to push over priced old school style menu items. Treats employees on a reviling door mind frame. Wanting a lot of work but only give 25 cent raises no matter if they are bringing in a lot of money. Crappy hours they hire you saying you going to work 80+ hours but then they only let you work 60+ never let you get overtime and they send you home early so that you don't reach your hours. Buying expensive items for fun more then purpose. They spend the same amount that they pay a lowly employee on one oven instead of boosting the pay of they employees that have to use that over

    Advice to Management

    Pay your employees proper wages! Give employees they full amount of hours and stop treating the employees like you are doing them a favor, you can't run the hotel without them. Make sure their safe before you leave them to the wolf over money. Your employees have family and if something happens to their bread winner because the company was worried about money over the employee; the company will pay more than they gained. Add some favor to your boring hotels! If your only catering to the older crowd your not reaching the full monetary value of what the younger crowd happily spends.


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