Marriott International Reviews | Glassdoor

Marriott International Reviews

Updated June 21, 2017
269 reviews

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Marriott International President & CEO Arne Sorenson
Arne Sorenson
80 Ratings

269 Employee Reviews

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Pros
Cons
  • So their work / life balance always suffers (not a manager but this makes me not want to become one) (in 152 reviews)

  • long hours sometimes but that's to be expected at any hotel (in 208 reviews)

More Pros and Cons

  1. Helpful (3)

    "Criminal operation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering in Austin, TX
    Current Employee - Engineering in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Marriott International part-time (More than a year)

    Pros

    The only benefit is you get cheaper room rates. (Not guaranteed ) sometimes they lets you eat scraps leftover from breakfast...

    Cons

    Management is not looking out for employees interests whatsoever. They do not follow through with giving reviews on employees nor do they honor raises even after you've been granted them. They do not provide a living wage and have no interest in doing so.

    Advice to Management

    You should consider doing more to make your employees able to survive in general.


  2. Helpful (2)

    "NEW EMPLOYEES - GOODLUCK!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Campbell, CA
    Former Employee - Anonymous Employee in Campbell, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Marriott International full-time (Less than a year)

    Pros

    Easy job as long as you dont have the Management micro managing every little thing that you do.

    Cons

    Management team sucks. Small property and very under staff. Manager doesn't listen to employees. She talks to them like they are bunch of kids that she is baby sitting. She doesn't let you explain yourself. She talks over you. If you have a suggestion she takes it as if what you think doesnt matter. She is very RUDE to a lot of customers. She should not be working in the hospitality industry with that kind of attitude. You see the awards display at the front desk from Marriott, sometimes I wonder, the awards does not apply to what the management team is showing their employees and how they treat their employees.

    Advice to Management

    If you want respect...you need to show respect. You cant talk down to people just because they are "JUST" housekepeers. Or they are not in the management team. No wonder the list of employee quitting at this HOTEL is very high.

  3. Helpful (1)

    "HORRIFIC"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Weston, FL
    Current Employee - Anonymous Employee in Weston, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Marriott International part-time (More than a year)

    Pros

    None that I could think of. Sorry.

    Cons

    Long hours, unprofessional manager, lazy co workers, underpaid.

    Advice to Management

    Stop keeping your door closed the whole day and help out your employees. It's not hard to acknowledge an employee by simply saying "Good job, keep it up!"


  4. "Highly over-rated work environment at Global HQ (in Bethesda)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Contracts Manager in North Bethesda, MD
    Former Contractor - Contracts Manager in North Bethesda, MD
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Marriott International as a contractor (More than a year)

    Pros

    Decent flexibility for employees with young children to be full-time parents as well as employees.
    Offers flexibility for some employees to work remotely (sometimes 20% from home; in some cases 3 out 4 weeks per month even from another state or region)
    Good benefits and travel vouchers for FT salaried employees.
    Frequent job openings.

    Cons

    Limited opportunities for promotion.
    BAD WORK ENVIRONMENT FOR CONTRACT/TEMP EMPLOYEES (high turnover despite good performance)
    Progressive, forward-looking business model is NOT as advertised (i.e. lip-service to "catering to the Millennial traveler") and trendy window-dressing full of IT and marketing buzzwords, etc.)
    Sub-par compensation at both junior and senior levels.
    Poor management at the Sr. Director, VP, and SVP level is well-known but never addressed.
    Frequent "reorgs" and firings even of established, senior employees with a good track records.
    Poor mid-level management and non-collaborative corporate culture.
    Organization is hierarchical in a very old-fashioned way; almost like the military.
    Corporate culture is conformist and non-collaborative.
    Groups and departments are siloed and competitive.
    Major disorganization and instability due to the big merger with Starwood Hotels and Resorts.

    Advice to Management

    Pay associates more to retain quality talent.
    Get in touch with what the "Millennial Traveler" actually values.
    Overhaul the company before it is wiped out by companies like AirBnB.


  5. Helpful (1)

    "Do not work at a Marriott call center!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Omaha, NE
    Current Employee - Customer Service Representative in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Marriott International full-time (More than 10 years)

    Pros

    Nearly none. However 3/4's of my workplace is female. So if you're a single guy, and can put up with a large amount of call center nonsense, then be my guest.

    Cons

    Far too many to mention here. But lets try. They nickle and dime you on pay. If you don't have a degree, most jobs are like that. But this place is nuts. After ten years you might have accumulated a $1.00 raise! Then there is the fact of the huge amount of stress on the job. And whats worse is management wants to make it even more stressful! Its horrible. You no longer get an assigned seat at the Omaha call center. So you have to fight for a place to sit every day. Not easy given you have to log into many programs to do your job correctly. Its easy if you sit in the same spot and have that stuff saved. That does not work if you have to look for a new spot every day. That's crazy! But wait it gets worse. Entire rows of seats are now being reserved for training. So there are now fewer seats for the people that come in to the call center. Insane! Then there are the dictator like rules regarding beverages on the floor. Only in approved containers! Nuts! Oh and lets talk about how the center does nothing any more for employee enjoyment. No more trips to hotels. No more time off the phones to talk to hotels about their properties. In short come in, sit your keister down and work! And count yourself lucky to get breaks. But wait there's even more stress to throw your way. Upselling! I hate it! I hate it with a passion! This job was about helping customers with reservations. And that was it! Not any more. Hey people calling in to Marriott get used to employees constantly trying to get you to sign up for a credit card or to become a time share owner. It straight up sucks! No one wants that garbage! And now we are being told that we will be written up for not hitting sales quotas for that junk. Then there are the housing bureaus. Never heard of them. Well all you need to know is any reservation for a group or event or convention you are a part of now takes twice as long to make. Thank you Passkey, you are just awful. The Marriott Omaha call center is terrible. And that's just the management. Now lets factor in irate and just straight up ignorant callers and what you have is an f5 storm of stress. Do not work at the Omaha Marriott call center! It is a terrible job. And if anyone thinks I am exaggerating, ask a manager at the call center what the turn around rate here is. It is very, very high. The turn around rate involves how long it takes a trainee to quit or get fired from day one of training within one year. It is very high!

    Advice to Management

    Give the senior employees assigned seats again. Loosen up on some simple rules. Like the beverage rules. Find something, anything, that can be done to lessen the stress of the job. If Marriott bought out Starwood, they can certainly afford the occasional hotel trip or visit to get us off the phones. And most importantly get rid of upselling! No one wants to hear a sales pitch when they are in a hurry! And 9/10's of our customers are!


  6. Helpful (1)

    "Planning to Fail"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Representative in Atlanta, GA
    Current Employee - Guest Service Representative in Atlanta, GA
    Doesn't Recommend

    I have been working at Marriott International full-time (More than 5 years)

    Pros

    Discounted room rates, interesting & diverse co-workers, basic but not generous employee benefits, opportunity to meet a wide variety of people.

    Cons

    1, Incredibly low pay scale for front line employees (front desk, housekeeping, food service and maintenance) while executives makes millions.
    2. Never enough staff or supplies available to properly take care of guests, causing overwhelming stress and low morale.
    3. Computer reservation system is 30+ years old, slow and unreliable, NOT user friendly, resulting in preventable errors.
    4. Totally unrealistic expectations; hotel employees are expected to perform miracles with minimal training, no positive feedback, always short-handed.

    Advice to Management

    Quit setting your employees up to fail. Pay your hotel level, non-management staff a decent, living wage; most employees are forced to work multiple jobs and are constantly exhausted & worried about being able to feed their families and keep a roof over their heads. Start taking care of the people who ACTUALLY take care of your guests and facilities.


  7. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Mumbai (India)
    Former Contractor - Anonymous Contractor in Mumbai (India)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Marriott International as a contractor (Less than a year)

    Pros

    None. Maybe the cafeteria food was decent
    Get to hobnob with celebrities

    Cons

    Servants and maids are paid higher than most of the staff here. Everyone is only interested in getting experience to go on that dream cruise ship.
    Made to work 10-12 hours for peanuts.
    The food served to guests is also of low standard though the ludicrous pricing fools them into thinking that the quality must be topnotch.

    Advice to Management

    All talk no action. Great exteriors, sub average interiors

  8. Helpful (1)

    "Marriott HQ - Worst Place I have ever worked"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Bethesda, MD
    Former Employee - Manager in Bethesda, MD
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Marriott International full-time (More than 5 years)

    Pros

    There have good benefits. PTO starts at 4 weeks (which they had recently upped from 3). The medical insurance was pretty good. Paid more in premiums that at previous employers, but the coverage was excellent. Work hours are flexible, depending on which department one is in. Executives are excellent, unfortunately their vision is not put into practice by archaic Department VPs.

    Cons

    Oh, where do I start? If you want to know what its like to be a prisoner of Guantanamo Bay and receive daily waterboarding session, this is the place for you. The company's executives (Arne, Leeny) have an innovative vision and it is clear that they value their employees and embrace differences. However, department leadership not so much so. If you have any other opinion or ideas, be prepared to be squashed. There is no collaboration, although they will tell you they encourage collaboration. There is no empowerment. People have to fit in and differing approaches or thoughts are not welcome. VPs and Directors do not treat you as adults. Be prepared to be scolded as if you had gotten in trouble as a 5 year old with your mother. Employee engagement scores continue to be low and getting lower every year. Department leadership never takes responsibility but finds some sort of excuse. Then they come up with a game plan on how to improve, yet employees are fearful of repercussions and don't feel free to say why they feel the way they do. It has happened on many occasions that I have seen people speak up about why they think the scores are low, just to then be reprimanded for it. As a result, associates quiet down and silently suffer. The only thing that keeps you alive is the hope to get out. The result is even worse scores the following year. HR is completely useless. They are all buddies with the department leaders and you certainly don't feel like they are impartial. Often, you will wonder how people got into their positions. I can tell you its not for their professionalism, skills and knowledge. People get promoted by favoritism. There are plenty of smart people who aren't on people's agendas and therefore get passed over. The hiring process is the most ridiculous thing I have ever seen. Senior VPs review the candidates and then force the hiring manager to hire someone other than the candidate they have chosen. Or bypass someone better qualified due to longevity of another candidate. I could go on and on. It really is a depressing place. The only people who are happy, are the ones who have spent their entire careers at HQ. They don't know any better. The day I left was the most liberating feeling I have ever experienced.

    Advice to Management

    Get rid of the old dinosaurs who are supposed to put your vision into action. They are completely archaic in their approach and it is clear they have no idea how to put anything into action. You will continue to see high employee turnover.


  9. "Customer services specialist, sales and reservations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Cork (Ireland)
    Former Employee - Customer Service Specialist in Cork (Ireland)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Marriott International full-time (More than a year)

    Pros

    The people I have meet over there

    Cons

    shift, salary, atmosphere, the quantity of phone calls you get per hour (around 80), you feel like a robot

    Advice to Management

    Take care of people, employees, provide trainnings (good ones, professionals, useful) be profesional.


  10. "Nightmare"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Assistant Director of Finance in Brussels (Belgium)
    Former Employee - Assistant Director of Finance in Brussels (Belgium)
    Doesn't Recommend

    I worked at Marriott International full-time

    Pros

    Very international company and easy to transfer from country to country

    Cons

    1. Working hours horrible - normal working hours are up to 13 hours and during month end closing even more. On top of it during month end closing you are forced to work during the weekend which means you work 12 days in row without break x 13 hours per day in average, under unsupportable stress and work overload
    Low salary - for all the work and hours invested salary is humiliating, no bonus, no salary increase


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