Marriott International Reviews | Glassdoor

Marriott International Reviews

Updated May 26, 2017
4,164 reviews

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4,164 Employee Reviews

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Pros
Cons
  • There is no culture around work/life balance (in 150 reviews)

  • long hours sometimes but that's to be expected at any hotel (in 205 reviews)

More Pros and Cons

  1. "Program Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Specialist in Bethesda, MD
    Current Employee - Program Specialist in Bethesda, MD
    Recommends
    Positive Outlook

    I have been working at Marriott International full-time (More than 10 years)

    Pros

    Great Company! Super nice coworkers.

    Cons

    Long commuting time to work.

    Advice to Management

    Always continue to value your staff.


  2. "Night Auditor/Front Desk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Night Auditor/Front Desk Agent in San Diego, CA
    Current Employee - Night Auditor/Front Desk Agent in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marriott International full-time (More than 5 years)

    Pros

    Great benefits such as health insurance and 401k matching.

    Cons

    Lack of MANAGED property to move up in, must leave company to work for third party management companies for growth.

    Advice to Management

    None at this moment. Marriott is a management company that franchises a diverse portfolio of hotel brands. We can only hope that the third party hotel management companies catch up with corporate Marriott pay scales.


  3. Helpful (2)

    "Marriott is Amazing!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Manager in Rancho Mirage, CA
    Current Employee - Front Desk Manager in Rancho Mirage, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marriott International full-time (More than 3 years)

    Pros

    Cares about guests, associates, and their wellness.

    Competitive pay.

    Invests time and resources in associates.

    Many different areas to build your talents/passions.

    Cons

    Guest interactions can be difficult, but that's in any service industry.

    You will work holidays.

    Not for people who want a traditional 9-5 job.

    Advice to Management

    Continue to focus on supporting associates and encouraging growth.


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  5. "Nice place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - HOUSEMAN in Tampa, FL
    Current Employee - HOUSEMAN in Tampa, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Marriott International full-time (More than a year)

    Pros

    Nice ubication nice place good food and cheap, beautiful facilities daily different cafeteria menu good people nice supervisor, cute uniforms

    Cons

    No employee parking so you need to go far to find one, all the parkings around are super expensive, they don't secure the 40 hours


  6. Helpful (2)

    "Sales Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Gaithersburg, MD
    Current Employee - Sales Manager in Gaithersburg, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marriott International full-time (More than a year)

    Pros

    Great innovative company; great environment

    Cons

    long hours and lots of work unerstaffed

    Advice to Management

    increase pay to match the amount of time and effort put into working here


  7. Helpful (2)

    "HQ is horrible - don't be fooled by "Best Company to Work For" rankings"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Bethesda, MD
    Former Employee - Director in Bethesda, MD
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Marriott International full-time (More than a year)

    Pros

    They're striving to become something bigger and better, and at the property level they do deliver consistent experience and stays. Working hours are very flexible especially if you are a working parent. If you are looking for a slower pace and simple work, or to coast, it's easy to do this at Marriott HQ. If you are smart, it's really easy to get a good review and stand out.

    Their CEO (Arne) is wonderful and you can tell is passionate about the company and employees. He is compassionate and communicative with the organization, which a lot of large companies lack.

    Cons

    This review is based on HQ. For anyone coming from the outside (i.e. non-Marriott "lifers"), esp from other Fortune 500s, I HIGHLY recommend you stay away. BE WARNED! Don't be fooled by their "Best Company to Work for" rankings - this is likely based on the on-property employees who have a different experience. Marriott touts itself as an innovative, forward-thinking company who's breaking boundaries and changing the old Marriott ways. It's ALL TALK. You will become very frustrated very quickly if you have a reputable work history. The work is archaic, backwards, and very rudimentary; you will not learn, grow, or be challenged. You have Directors at Marriott who wouldn't even cut it as an Associate at other companies. The caliber of work you get from a lot of Marriott HQ employees is very hit or miss (more miss). Your experience largely depends on which dept you end up in, however the feeling of discontent is widespread across all depts. I wouldn't even know where to start re: how to fix Marriott; it's permeated throughout the whole organization, especially post-Starwood merger. Their chaos happens at every stage: e.g. recruiters contacting you 6 mos after you've applied and then going MIA, teams bleeding money with nothing getting done, HR not paying out final paychecks once an employee leaves and not responding (totally illegal), them doing the merger on their own with out the gel of a consulting firm, etc. It's a testament to what Marriott is really like. There's no forward thinking or strategy or intelligence being applied as a whole, and you will feel it as an HQ employee.

    Also, their benefits are meager in comparison to other Fortune 500 companies. If you're an expectant mother, their mat leave is laughable. They've been getting away with mediocre benefits based on their name and the fact there isn't much competition in the DC area, but that will likely change in the next few years if I had to guess.

    Advice to Management

    Marriott is the opposite of a meritocracy; many senior leaders are there based on who they know and not their ability (e.g. a data VP... who's never worked in data. Or a Marketing VP who doesn't understand marketing channels), and their lack of knowledge and indecision trickles downhill. Same goes for Directors, a lot rule by fear or insecurity...anyone who's smart and comes from the outside usually clues in on this by week 2. Empower your employees, make decisions, educate yourselves. You're not doing yourselves or your employees any favors by changing your minds left and right, and then making your employees feel small when it's clear you're the one who doesn't understand.


  8. "Been both long term and short term employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Baltimore, MD
    Current Employee - Anonymous Employee in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marriott International full-time (More than 10 years)

    Pros

    Best hospitality company in the world.. Business leaders know how to keep share price going up. It us amazing to see a company that has been around for 90 years and still going strong

    Cons

    Culturally very hierarchical. It is hard to reach vertical audiences without spending time after work hours to network. changes keep happening and culture seems to be eroding with size increases

    Advice to Management

    Recommend taking more frequent feedback on management performance than current once a year


  9. "A good place for long-term employment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Bethesda, MD
    Former Employee - Software Developer in Bethesda, MD
    Approves of CEO

    I worked at Marriott International full-time (More than a year)

    Pros

    Good benefits, reasonable work-life balance

    Cons

    Excessive use of offshoring, resistance to change, different departments have different priorities making it hard to implement changes.

    Advice to Management

    Be careful when offshoring large projects. The money you save on the work might not be worth the in-house expertise you lose down the line.


  10. "It Has Been Up And Down But Scary Because They Don't Have Cameras At Night"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Night Auditor/Front Desk Agent in Jacksonville, FL
    Current Employee - Night Auditor/Front Desk Agent in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Marriott International full-time (More than a year)

    Pros

    I Have A Set schedule, With Paid Time Off, And Hotel Discounts Through The Company That Owns Our Chain Called Crestline.

    Cons

    I Work As A Night Auditor By Myself And They Do Not Have Any Type Of Cameras On The Property.


  11. "Engineering"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering in New Orleans, LA
    Current Employee - Engineering in New Orleans, LA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Marriott International full-time (More than 8 years)

    Pros

    Great values to build a company on. Benefits are good as well.

    Cons

    Company is too big - meaning there are too many chiefs and not enough Indians. Departments are all running skeleton crews expecting still to have all work complete and on time and customer service to be over the top. Hard to do when you are working 2 to 3 doubles a week because your department is so short handed.

    Advice to Management

    Hire more qualified workers.


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