Marriott International Reviews in Salt Lake City, UT | Glassdoor

Marriott International Salt Lake City Reviews

Updated January 9, 2017
17 reviews

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Salt Lake City, UT

3.0
Star Star Star Star Star
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Approve of CEO
Marriott International President & CEO Arne Sorenson
Arne Sorenson
7 Ratings

17 Employee Reviews

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Pros
Cons
  • There is no culture around work/life balance (in 152 reviews)

  • long hours sometimes but that's to be expected at any hotel (in 205 reviews)

More Pros and Cons

  1. "houseman"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - HOUSEMAN in Salt Lake City, UT
    Current Employee - HOUSEMAN in Salt Lake City, UT

    I have been working at Marriott International part-time (More than 3 years)

    Pros

    it is an easy job and probably good benefits

    Cons

    It is very Stressful, and I do not like its Spanish - speaking enviroment


  2. Helpful (1)

    "Great Company...would love to get back"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Project Development in Salt Lake City, UT
    Former Employee - Director of Project Development in Salt Lake City, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Marriott International full-time (More than 10 years)

    Pros

    Benefits. This company did a great job of managing costs of benefits and providing choices to working families. They are LGBTQ friendly and have always been. I worked there for 20 years prior to being laid off due to my division being closed. Stay/Travel benefits are good and if you're able to relocate, the possibilities are endless with respect to your growth. I had responsibility, accountability, was an individual contributor and managed people. You can have any type of role that suits your career goals

    Cons

    the size of the organization can be an impediment to implement change. Be it an operational change that affects the guest or even a business process change behind the scenes. Change can be slow.

    Annual Engagement Survey can come across as coercive and even though it's anonymous, mgmt reaction can be directed at individuals vs. addressing a root problem or cause.

    Advice to Management

    lighten up on the Engagement Survey. Aside from wage/benefits, which are no one is ever satisfied, take time to address legitimate concerns and invest in your human capital!


  3. "Do not reccomend"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marriot Rewards Specialist in Salt Lake City, UT
    Current Employee - Marriot Rewards Specialist in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Marriott International (Less than a year)

    Pros

    Ive made some good friends there.

    Cons

    They are one of the lowest paying call centers. The systems are consantly crashing, management and team leads treat you aweful.

    Advice to Management

    Raise pay and treat people with respect.


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  5. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Night Auditor, Front Desk Agent, Manager On Duty in Salt Lake City, UT
    Current Employee - Night Auditor, Front Desk Agent, Manager On Duty in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great travel benefits.
    Good hours, PTO.
    Great environment and job advancement
    Training will help you in customer service for life.

    Cons

    The pay was a little bit less than I expected.
    The computer systems date back to the Cretaceous Period.
    Do whatever it takes to make Platinum Elite Smile

    Advice to Management

    Overall very happy with my long haul at Marriott. Good atmosphere and steps to progress in my career.


  6. Helpful (4)

    "Don't Work For Franchised Properties!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bellman in Salt Lake City, UT
    Former Employee - Bellman in Salt Lake City, UT
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Marriott International full-time (Less than a year)

    Pros

    Everybody is on the same page, it is easy to find a good team that fits your personality skills!

    Cons

    The hotel at City Center (Salt Lake City) was overdemanding for under pay because of 2 reasons. Understaffed in every department. Franchised by a Hilton owner Hotel.

    Advice to Management

    Work on Hiring a fit amount of Employees for each department!


  7. "Great Place To Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Banquet Captain in Salt Lake City, UT
    Former Employee - Banquet Captain in Salt Lake City, UT
    Recommends

    Pros

    They had many training and cross training opportunities. If you want to grow they will help you do so. I cross trained in 4 different departments and gained a lot of experience. Don't know if it is still the same but the management was great and the people in general were fun to work with. I enjoyed going to work everyday despite long hours and sometimes working holidays.

    Cons

    No company is perfect and there were definitely a couple of managers that were not as reasonable or did as well empowering their employees as others.

    Advice to Management

    I succeeded and did well there because I was empowered and my strengths and weaknesses were developed so that I was able to do my job very well. When I was there we had very competitive customer satisfaction rates despite having some out of date services and furnishing. I'd say do the same for all the employees and make everyone feel like they are essential to the success of the company. Everyone is important and that is what gets everyone excited. We were a team.


  8. "Marriott"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant in Salt Lake City, UT
    Current Employee - Accountant in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook

    I have been working at Marriott International full-time (More than 8 years)

    Pros

    Marriott hotel discounts can be nice. However, finding a discount on hotels is becoming increasingly difficult. Tuition Reimbursement is offered to full-time employees. They are also really good at working around your school schedule, or at accommodating vacation time.

    Cons

    The pay. Previously the generous benefits at Marriott made up fr the low pay. However, the benefits are decreasing every year. Many benefits are being taken away, such as any sort of Christmas bonus, Lagoon tickets, etc.

    Advice to Management

    Better communication, and be aware of updated dress code policies, as this can be awkward when you are told that you need to change or shave when it is completely within the Uniform guidelines.


  9. "Front desk"

    Star Star Star Star Star
    Current Employee - Front Desk in Salt Lake City, UT
    Current Employee - Front Desk in Salt Lake City, UT

    I have been working at Marriott International (More than 3 years)

    Pros

    Great place to work! Meet new people from all over the world!

    Cons

    Not enough to discounted rates for staying at marriott hotels.


  10. "Friendly Workplace"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Event Coordinator in Salt Lake City, UT
    Current Employee - Event Coordinator in Salt Lake City, UT
    Recommends

    Pros

    Execs are friendly, lots of opportunity to grow.

    Cons

    Extremely low pay with little to no chances for raises.

    Advice to Management

    raise the wages to cut down on turnover.


  11. "Working customer service for Marriott rewards"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Rewards Customer Service in Salt Lake City, UT
    Former Employee - Rewards Customer Service in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Of all the customer service phone jobs I have held, Marriott is far the best. The mabagent, training, stabilty, benefits can't be beat. Treated as an adult with the adherence program you are in charge. The sky is the limit as far as growth.

    Cons

    Working on the phones, but one can move up fast within a few months if they show up on time. No con's looking back.

    Advice to Management

    Keep up the good work, let former employees come back. Sometimes we don't know a good thing until its gone.


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