Marriott International Reviews in Washington, DC | Glassdoor

Marriott International Washington DC Reviews

Updated June 21, 2017
320 reviews

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Washington, DC Area

3.7
Star Star Star Star Star
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Approve of CEO
Marriott International President & CEO Arne Sorenson
Arne Sorenson
163 Ratings

320 Employee Reviews

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Pros
Cons
  • So their work / life balance always suffers (not a manager but this makes me not want to become one) (in 155 reviews)

  • long hours sometimes but that's to be expected at any hotel (in 210 reviews)

More Pros and Cons

  1. "Service manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Manager/Maintenance Supervisor in Washington, DC
    Former Employee - Service Manager/Maintenance Supervisor in Washington, DC

    I worked at Marriott International full-time (More than 10 years)

    Pros

    Good benefits great pay and advancement opportunities

    Cons

    At this particular time can I think of any downsides

    Advice to Management

    training and experience to move to management position


  2. Helpful (2)

    "Company has gone downhill."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Gaithersburg, MD
    Current Employee - Anonymous Employee in Gaithersburg, MD
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Marriott International full-time (More than 10 years)

    Pros

    It's a job that pays

    Cons

    Unresponsive management, Overloaded with work. Low pay. New management not familiar with hospitality.

    Advice to Management

    Get rid of the Mickey Mouse Club that was recently brought in. Most of them have a false sense of entitlement and arrogance beyond belief. The family atmosphere that Mr. Marriott believed in and incorporated with his associates has gone out the window with these folks.

  3. "Great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive in Bethesda, MD
    Former Employee - Executive in Bethesda, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Marriott International full-time (More than 5 years)

    Pros

    There are many great Rewards

    Cons

    A Very Time Consuming Job

    Advice to Management

    I am management


  4. Helpful (1)

    "Good pay/benefits, but don't go here for learning/development/advancement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems in Bethesda, MD
    Former Employee - Systems in Bethesda, MD
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Marriott International full-time (More than 5 years)

    Pros

    Compensation (good pay, benefits, time off)
    Discounted hotels.

    Cons

    Good ole boys corporate culture and resulting structure.
    Compensation (leaving you in golden handcuffs/hard to make a move).
    Lack of learning and advancement opportunities.
    Very siloed professional development, generating a very specialized skill-set unique to the corporate Marriott systems (ie. Very little translatable skills. Value increases within company, but not in the overall job market, which makes it very tough to find another job when your time comes).

    Advice to Management

    I really wish I would have had opportunities to learn, expand myself and my skills, apply my creative mind, and stay with Marriott. I wish that I would not have felt like a simple cog in a machine mindlessly doing the same tasks daily. I wish someone would have taken the time to ensure I believed in what I was doing/could take pride in my work, was continuing to be challenged, instead of just piling on more tasks pushing an incessantly unrealistic workload with quantity being all that mattered.
    In short, increase the focus on quality for your employees; give them the help they need to succeed, so that the company can succeed in turn.


  5. "Marriott"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservation Specialist in Bethesda, MD
    Former Employee - Reservation Specialist in Bethesda, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marriott International (More than 3 years)

    Pros

    Good advancement with in the company

    Cons

    work/life balance is not good.


  6. "Customer Care"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Bethesda, MD
    Former Employee - Anonymous Employee in Bethesda, MD

    I worked at Marriott International full-time (More than a year)

    Pros

    Friendly work environment. Employee and service focused company with many opportunities for transition and advancement. Great benefits including discounts in services.

    Cons

    Felt pressure to sell reservations to avoid being in trouble, customers tended to be rude or entitled with their rewards program which was hard to deal with.


  7. Helpful (2)

    "Lead catcher"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Eleanor Catcher in Gaithersburg, MD
    Current Employee - Eleanor Catcher in Gaithersburg, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    They have really good discounts

    Cons

    Don't pay enough for the city you live in, capped salary

  8. "VP"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Bethesda, MD
    Former Employee - Vice President in Bethesda, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marriott International full-time (More than 5 years)

    Pros

    Marriott has a great culture and outstanding leadership

    Cons

    Large organization which is sometimes slow acting.

    Advice to Management

    Continue the great decision making


  9. "Program Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Specialist in Bethesda, MD
    Current Employee - Program Specialist in Bethesda, MD
    Recommends
    Positive Outlook

    I have been working at Marriott International full-time (More than 10 years)

    Pros

    Great Company! Super nice coworkers.

    Cons

    Long commuting time to work.

    Advice to Management

    Always continue to value your staff.


  10. Helpful (2)

    "Sales Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Gaithersburg, MD
    Current Employee - Sales Manager in Gaithersburg, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marriott International full-time (More than a year)

    Pros

    Great innovative company; great environment

    Cons

    long hours and lots of work unerstaffed

    Advice to Management

    increase pay to match the amount of time and effort put into working here


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