Marsh Certificate Specialist Reviews | Glassdoor

Marsh Certificate Specialist Reviews

10 reviews

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Certificate Specialist

1.9
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Marsh CEO John Doyle
John Doyle
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Pros
  • Great Work Life Balance, Great organization (in 34 reviews)

  • It's a great company that encourages career growth, has global opportunities, and good benefits (in 28 reviews)

Cons
  • You are expected to work "professional hours" so no real work life balance (in 16 reviews)

  • Upper management is forgetting about the employees- cutting back everywhere (in 13 reviews)

More Pros and Cons

  1. Helpful (2)

    "Dull But Consistent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Certificate Specialist in Austin, TX
    Current Employee - Certificate Specialist in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Marsh full-time (More than a year)

    Pros

    -Friendly coworkers
    -So much free food
    -Flexible schedule
    -Once fully trained, workload is not too difficult

    Cons

    -Repetitive, unfulfilling work
    -Sitting in call-center environment
    -Feeling like life is supposed to have more meaning
    - Sometimes have to read through long contracts despite not making even $15 an hour

    Advice to Management

    Increase pay to meet $15 an hour minimum. Give your employees the option to work from home.


  2. Helpful (4)

    "Run Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Certificate Specialist in Austin, TX
    Former Employee - Certificate Specialist in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Marsh (More than a year)

    Pros

    Really enjoyed the complex work processing certificates of insurance and working with my teammates. Gained knowledge of corporate insurance policies and terminology that will be useful in my future job searches. Extensive paid training.

    Cons

    Upper management is condescending toward the certificate processors and those lowest on the totem pole. There was a hiring, salary and promotion freeze for the entire 2 years I worked there. They also did away with the bonus program, which many high producing employees relied on to survive. This company expects you to go above and beyond, but refuses to fairly compensate you for it despite being the largest global insurance brokerage firm. Considering the obscene amount of revenue they take in and how much the CEO and shareholders make, they know they can afford to pay their workers more, but openly pretend like they are totally busted broke, all while sending upper management on tons of "business trips" (which are actually just a few hours of work with the rest of the days really just being a free paid vacation with a per diem) to different states. On top of this, they refuse to handle allegations of sexual harassment. A male coworker was known to have grossly sexually harassed MANY female employees, many who had objective evidence to prove their allegations, and the HR department refused to do anything about it. Instead of protecting the women in their office, they allowed a sexual predator to remain on the payroll and force the female coworkers to work alongside him. I, and other coworkers, were described as "combative" when we raised concerns about compensation in all colleague meetings. If management refuses to cooperate with their employees with regard to negotiating a fair wage, they shouldn't be in business.

    Advice to Management

    PAY YOUR WORKERS FAIRLY.

  3. Helpful (1)

    "Fantastic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Analyst/Certificate Specialist in Austin, TX
    Former Employee - Operations Analyst/Certificate Specialist in Austin, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Marsh full-time (More than a year)

    Pros

    Professional environment, lots of perks, decent pay, diverse employee pool.

    Cons

    Boring soul crushing work, difficult to move up, not a lot of opportunities for growth.

    Advice to Management

    Work a little more flexibility into the system. Perhaps a work from home program for the lower level employees.

    Marsh Response

    Sep 21, 2016 – CHRO

    Thanks for the positive and constructive feedback. I encourage you to speak with your manager about other opportunities that might be available that would allow you to gain new skills and continue... More


  4. Helpful (3)

    "Pros and Cons to everything"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Certificate Specialist in Austin, TX
    Former Employee - Certificate Specialist in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Marsh full-time (More than a year)

    Pros

    Quiet work environment
    Very easy data entry position
    People are nice
    Eco-friendly building

    Cons

    Work load is predictable and monotonous.
    There is no sense of team work
    Pay is way below par for the type of work being done


  5. "Certificate Specialist II"

    StarStarStarStarStar
    Current Employee - Certificate Specialist II/Operations Analyst in Austin, TX
    Current Employee - Certificate Specialist II/Operations Analyst in Austin, TX

    I have been working at Marsh full-time (More than a year)

    Pros

    good place for people who like structured work

    Cons

    corporate has to approve all hires


  6. Helpful (3)

    "Okay to get experience, but not really for the long-haul"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Certificate Specialist in Austin, TX
    Former Employee - Certificate Specialist in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Marsh full-time (More than a year)

    Pros

    Good work-life balance. Pay is low, but overtime is available and extra pay for working on holidays is nice. Vacation policy is pretty good. Good way to get experience right out of college, but not many find a long term career in the Austin office. There is some room for growth, but seems to be limited to management favorites.

    Cons

    Low pay. Little room for growth. Management plays favorites and doesn't value employees. Changed job requirements to not require a college degree, but base pay is still the same regardless of qualifications. Makes those with a college degree feel over-qualified and under-valued.

    Advice to Management

    Listen to your employees. Offer more opportunities for growth, career training, etc. Higher pay - especially for college graduates.


  7. Helpful (7)

    "This place will suck your soul out."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Certificate Specialist in Austin, TX
    Former Employee - Certificate Specialist in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Marsh full-time (Less than a year)

    Pros

    Some of the brokers were very helpful and I did learn a fair bit. Benefits were decent, vacation time was plentiful.

    Cons

    It was impossible to get a day off. My supervisor was unwilling to let me get one morning off to buy a house, but took two weeks off to go to Europe after half of our team quit. Often, he would swing by my desk before he left on for the weekend and pressure me to work weekends (just like the manager in "Office Space"). Training is terrible, and because the workload is so heavy new employees are given trial by fire. No one is happy at Marsh in Austin, and the work environment is miserable.

    Advice to Management

    Show some appreciation for the little guys, create a real training program and put a bit of thought into who you promote as a supervisor or team lead.

  8. Helpful (4)

    "Fumbling through the dark"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Certificate Specialist in Austin, TX
    Current Employee - Certificate Specialist in Austin, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    Steady paying job.
    Opportunity for advancement in a large global company.

    Cons

    Lack of information provided to complete daily job functions.
    No insurance training yet am responsible for a vast array of insurance related knowledge.

    Advice to Management

    Pay your employees more and fire the losers.


  9. "Really consider before you join the CSS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Certificate Specialist in Toronto, ON (Canada)
    Current Employee - Certificate Specialist in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Work from home option available

    Cons

    Insanely busy
    Low salary
    Management has unrealistic expectations
    Top down decisions that don't benefit the clients
    High turn over
    No incentive for hard work
    Office politics
    Management prevents internal transfers to other departments
    Pressure to work overtime

    Advice to Management

    Listen to your staff, they're unhappy


  10. "Toronto Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Certificate Specialist in Toronto, ON (Canada)
    Former Contractor - Certificate Specialist in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook

    I worked at Marsh as a contractor (Less than a year)

    Pros

    Something to show on ur resume

    Cons

    Terrible communications between different department. Overflow daily work load, PPl are negative and create unnecessary stress. Run into situations with compliance concerns very often. Dont see changes happen.