Marsh Reviews | Glassdoor

Marsh Reviews

Updated October 15, 2017
475 reviews

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475 Employee Reviews

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Pros
  • Great Work Life Balance, Great organization (in 35 reviews)

  • It's a great company that encourages career growth, has global opportunities, and good benefits (in 29 reviews)

Cons
  • You are expected to work "professional hours" so no real work life balance (in 16 reviews)

  • Upper management is forgetting about the employees- cutting back everywhere (in 13 reviews)

More Pros and Cons

  1. Helpful (5)

    "Run Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Certificate Specialist in Austin, TX
    Former Employee - Certificate Specialist in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Marsh (More than a year)

    Pros

    Really enjoyed the complex work processing certificates of insurance and working with my teammates. Gained knowledge of corporate insurance policies and terminology that will be useful in my future job searches. Extensive paid training.

    Cons

    Upper management is condescending toward the certificate processors and those lowest on the totem pole. There was a hiring, salary and promotion freeze for the entire 2 years I worked there. They also did away with the bonus program, which many high producing employees relied on to survive. This company expects you to go above and beyond, but refuses to fairly compensate you for it despite being the largest global insurance brokerage firm. Considering the obscene amount of revenue they take in and how much the CEO and shareholders make, they know they can afford to pay their workers more, but openly pretend like they are totally busted broke, all while sending upper management on tons of "business trips" (which are actually just a few hours of work with the rest of the days really just being a free paid vacation with a per diem) to different states. On top of this, they refuse to handle allegations of sexual harassment. A male coworker was known to have grossly sexually harassed MANY female employees, many who had objective evidence to prove their allegations, and the HR department refused to do anything about it. Instead of protecting the women in their office, they allowed a sexual predator to remain on the payroll and force the female coworkers to work alongside him. I, and other coworkers, were described as "combative" when we raised concerns about compensation in all colleague meetings. If management refuses to cooperate with their employees with regard to negotiating a fair wage, they shouldn't be in business.

    Advice to Management

    PAY YOUR WORKERS FAIRLY.


  2. Helpful (1)

    "Left a sour taste! Would never recommend this place of employment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Urbandale, IA
    Former Employee - Anonymous Employee in Urbandale, IA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Marsh full-time (More than 5 years)

    Pros

    Great for fresh out of college students who do not want a work life balance. A great way to meet a new network of people. Quality may not be so much desirable.

    Cons

    You are just a number. The management does not "care" about you as a person or your individual growth. No time for mentoring. High turnover rate.

    Advice to Management

    Take a personal interest in employees and the value they add. You might see less turnover.

  3. "Broker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Marsh full-time (More than 5 years)

    Pros

    The coworkers and location. Other than these two things, I cannot think of anything else that is a "Pro".

    Cons

    Management, racism, slave hours, salary/wages, there ethics which is going to lead to another Eliot Spitzer-like case against them and horrible HR practices.

    Advice to Management

    Just quit. They need to start from scratch with all new local and regional management. They need managers that look at talent, experience and personality as opposed to the color of your skin. Learn how to talk to and treat people as human beings and not be condescending.


  4. Helpful (1)

    "A Tough Climb to the Top"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Marsh was a place where you can create your own work schedule, you aren't micro managed and there is a certain amount of trust placed in you to do your job and do it correctly. Time-off was never an issue (if fact full time exempt employees get 3 weeks vacation and 2 weeks sick time, plus 2 personal and 2-3 floating holidays!)

    Cons

    There is no clear career path! There are hundreds of Assistant VP's and VP's, however, there is no clear reason why these people are promoted on a yearly basis. It is a very political atmosphere with who you know dominating who will get promoted versus hard and exceptional work getting you to the next place.

    Advice to Management

    Reward performance, recognize your talent within rather than play the political games. Show us how to move forward and what we need to accomplish in order to do so.


  5. Helpful (2)

    "Immature & Irresponsible"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sydney (Australia)
    Current Employee - Anonymous Employee in Sydney (Australia)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The chance to handle broad range of works give opportunities to grow if you are willing to invest time and work longer. The chance comes because Marsh put workloads of more than one person can handle so that to reduce the headcounts and expenses.

    Cons

    Marsh has no interest in knowledge transfer, improve employee, treat colleagues fairly. Good people have left and bad remain, then keep hiring wrong people. Classic pattern for an organization to collapse. There is no sense of responsibility and ethics.

    Advice to Management

    No hope for improvement. Needs to hit the bottom to realize the reality.


  6. Helpful (4)

    "No respect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Sydney (Australia)
    Current Employee - Senior Project Manager in Sydney (Australia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Marsh full-time (More than 8 years)

    Pros

    N O T H I N G

    Cons

    CIO, Program Manager, IT operation lead, team leaders (except idiots) all resigned.

    One day, 7 people were called into a meeting room and terminated by being given 10 mins to pack things and asked to leave the premises.

    They think people are numbers and figures to be disposed/recycled by replacing with the cheap off-shore. Their aim is not to build the foundation by integrating people, but make the quarterly number look good by sacking people and cutting expenses. There are in the game of cost cutting by sacrificing people. They will see the result in 3 years.

    Advice to Management

    Hopeless.


  7. "Too sales centric"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Vice President in Mumbai (India)
    Current Employee - Assistant Vice President in Mumbai (India)
    Doesn't Recommend
    Approves of CEO

    I have been working at Marsh full-time (Less than a year)

    Pros

    Decent work hours, good remuneration

    Cons

    Only focus on sales, no innovation

    Advice to Management

    Look beyond money as the differentiator to win deals!

  8. Helpful (3)

    "Not a meritocracy by any measure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Marsh full-time (More than 3 years)

    Pros

    They have a subsidised Starbucks
    Some really talented colleagues

    Cons

    An indifferent HR function
    Many jobsworth 'company men'

    Advice to Management

    Promote people who are good at their jobs BEFORE they decide to leave the company AND promote talent ahead of family name, school of education, and time of service.


  9. Helpful (3)

    "Wow - And I thought it was just New Zealand"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Broker in Auckland (New Zealand)
    Former Employee - Insurance Broker in Auckland (New Zealand)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Marsh full-time (More than 3 years)

    Pros

    There is very little Pro's about this company:
    * It did pay for me to get a qualification (even though it's only recognized in Australia and not NZ)
    *Due to complete lack of systems, everything is run through Excel which meant I got plenty of good experience with spreadsheets

    Cons

    Where to begin........
    * Acute Staffing shortages in the 4 years I worked for them that they thought they could fix with 3 month fixed term contracts (Completely forgetting that we have to train them only for them to leave)

    * Terrible management at all levels, they seem to only hire incompetent managers who come in, want to put their stamp on things and then leave the practice in a worse state than it was when they came because they never bothered to listen to the staff and it all turns to custard.

    * Pay increases and bonuses are non-existent in the lower levels

    * Don't recognize hard working staff or reward them. They only seem to reward higher management who do none of the work.

    * No training plans in place at all for new staff or for career progression. Their greater good training is a joke.

    * Non existent HR - Seriously....no one can ever get ahold of them, let alone get a resolution to any grievances.

    * Expect to work 12 hour days just to try and keep on top of work. Low moral.

    * Senior management, HR management and CEO are all in bed together so you can't escalate any issues with senior people.

    * Finance department is awful. Regularly misplaced money against the wrong policies. Literally had to email them every single time a payment came in to make sure it got put in the right place. Spent hours doing their job and sorting out mistakes. Product of cost cutting.

    * Treat you as a number. Your dispensable no matter how much knowledge you bring to the company. Seem to make people redundant who have the knowledge and skills and keep the idiots who do no work.

    This company is all about cost cutting to the extreme, absolutely no vision or direction except "we've got to get more money than last year". If they don't meet new business targets, staff are cut to make up the costs.

    Advice to Management

    How about you recognize that the people who keep your pay packet so good are the people doing the bulk of the work. We need to be recognized and rewarded. It's not rocket science....Stop being so short sighted with short term cost cutting and savings and actually invest if your staff. Keep your staff happy, they will be more productive and more likely to want to reach the targets which help the business grow. Stop the politics and bureaucracy and promote people who are competent and who have the knowledge


  10. "Really consider before you join the CSS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Certificate Specialist in Toronto, ON (Canada)
    Current Employee - Certificate Specialist in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Work from home option available

    Cons

    Insanely busy
    Low salary
    Management has unrealistic expectations
    Top down decisions that don't benefit the clients
    High turn over
    No incentive for hard work
    Office politics
    Management prevents internal transfers to other departments
    Pressure to work overtime

    Advice to Management

    Listen to your staff, they're unhappy


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