Marsh & McLennan Companies Reviews | Glassdoor

Marsh & McLennan Companies Reviews

Updated April 13, 2017
93 reviews

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93 Employee Reviews

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Pros
Cons
  • Work life balance did not seem to work (in 17 reviews)

  • long hours during close, no flexibility with WFH (in 12 reviews)

More Pros and Cons

  1. Helpful (10)

    "Good "in-between jobs" job, but not much else."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Certificate Specialist I in Austin, TX
    Current Employee - Certificate Specialist I in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Marsh & McLennan Companies full-time (More than a year)

    Pros

    1. If you come from a background with little to no experience in a professional setting, this job is a great way to adapt yourself to a high profile business environment and it's an easy way to pad your resume with proven experience.

    2. Benefits and perks are (slightly) better than other entry-level positions

    3. Once you learn everything, this job is mostly exaggerated data entry. If you want something relatively stress-free and mindless to do while you catch up on podcasts, this isn't a bad way to kill a work week.

    4. Most of the people I work with are great and everyone here is nice

    5. All promotions are done internally and there are opportunities for advancement pretty often

    Cons

    1. The benefits are good, but the pay sucks. The pay structure might have been good 10 years ago when they set it up, but it's not good enough now especially when other entry level jobs in the same industry are paying more. There are bonuses in place for people who meet certain metrics each quarter, but they're not great, they're dependent on a broken system, and they take advantage of employees (putting in the work of 2-3 people should net you more than $200, guys).

    2. The training process is a four week intensive program that a lot of people fail and most drop out of. That's not to say that it's difficult, but this job appeals to very few people who are intelligent and patient enough to stick with it. If you're actually self-aware and professionally focused enough to read this review before you apply to this company then you're smart enough to get this job and get through the training. Regardless, it's discouraging to work for a company that brings in relatively few people who want to stick around, and even more discouraging that the people who do stick around are sometimes (kind of) a mess.

    3. On the corporate structure, our company is at the bottom. This means that any changes (like a department-wide pay increase or an upgrade to a glitchy, broken program **ten years out of date**) have to be approved by a corporate office that doesn't fully understand what we do or cares. The turnover rate for other departments outside of ours is pretty high so proving yourself to a higher-up and building a relationship can be pointless when they're gone a month later and they're replaced with a new person who just sees you as another faceless schmuck. Constantly having to define your role in this company over and over again even after you've proven your worth ten times over is incredibly demoralizing and defeating.

    Advice to Management

    Create more incentives or give higher bonuses to the people who pull more than their weight. If you can't keep people around then at least give more worth to the people who have stayed. Stop wasting money trying to train dead horses and invest more money in the people who are still around. Retaining good employees will be much more valuable (and cheaper) than hiring new ones.


  2. Helpful (3)

    "Participant Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Participant Service Representative in Norwood, MA
    Former Employee - Participant Service Representative in Norwood, MA
    Doesn't Recommend
    No opinion of CEO

    I worked at Marsh & McLennan Companies full-time (Less than a year)

    Pros

    Accumulated a decent amount of time off. Could switch shifts if you needed to and colleagues were willing. Lots of support during training. Could pick up overtime for extra pay, offered 401k.

    Cons

    Just about very move I made was being watched, every phone call listened to. Too much pressure put on employees. Phone reviews were often ridiculous. For example, I would be given points off for not saying a clients name three times.

    Advice to Management

    Don't put so much pressure on employees answering the phones and say how much time they can be given to answer a question, all while having to remember little things like repeating a clients name or how long they can put someone on hold. I am sure the client on the phone would much rather an employee take their time and get the correct information by waiting a little longer than having their representative worry about minor details such as their name being repeated or waiting on hold longer than a minute. Management should also be more available and open to employee questions when employees need guidance on the phones.


  3. "Old school thought process"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Benefit Administrative in Urbandale, IA
    Former Employee - Benefit Administrative in Urbandale, IA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Marsh & McLennan Companies full-time (More than 3 years)

    Pros

    Not many, they are not willing to change or listen to new ideas.

    Cons

    No raises
    Lack of communication and follow through
    Can't keep their clients as they do not wish to improve their methods


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  5. Helpful (1)

    "Great out of school experience but horrible pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Marsh & McLennan Companies full-time (More than 5 years)

    Pros

    Complex work experience with large fortune 100 clients

    Cons

    Pay and performance metric controllability

    Advice to Management

    Use a true balance scorecard approach that is actually tied to performance level of the employee and adjust pay when they are successful.


  6. Helpful (2)

    "Horrible, not at all what i sold during the interview process."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Urbandale, IA
    Former Employee - Supervisor in Urbandale, IA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Marsh & McLennan Companies full-time (More than a year)

    Pros

    Corporate Structure
    On Site Cafe
    Broad locations worldwide

    Cons

    Pay/Rewards
    Politics - For success you must join in with the fake management onboard. I refused to play on the team.
    Too much red tape, very management heavy. It takes 5 weeks to get anything done
    Lots of waste- management, processes, system
    Systems and programs are from 1990 or earlier

    Advice to Management

    Maybe work to remove some of the inefficient management from the top and things will shift in the right direction.
    Invest in your technology, 1990 systems should be long gone if you want to become an winning organization.


  7. Helpful (1)

    "A great place to work so long as you sell, but don't expect a lot of support developing other skills."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Marsh & McLennan Companies full-time (More than 5 years)

    Pros

    Upbeat, professional environment. Leadership tends to let middle management run the show. Charitable focus. Competitive salary.

    Cons

    Senior management can lose focus, allowing for some bad decisions to be made at the operational level. Commitment to employees, teamwork and winning seems to have been lost within MMA.

    Advice to Management

    Get back to doing the things that worked in the past. Such as incenting employees at all levels, encouraging employees and teamwork, and guiding middle management.


  8. Helpful (4)

    "Former PCS Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Advisor in Los Angeles, CA
    Former Employee - Client Advisor in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Marsh & McLennan Companies full-time (More than 3 years)

    Pros

    Marsh employees are the best trained employees in the industry.

    Cons

    Local management seems to think they are above it all. They get away with treating hard working dedicated employees like dirt and even if employees file a complaint nothing is done about it by HR. And to add insult to injury those same managers get promoted and hard working valued employees get layed off.

    Advice to Management

    Make sure HR is documenting the employee complaints and pay attention, geez what does it take?


  9. Helpful (2)

    "Focus of What's Important at Marsh PCS Changes with Leadership Every Other Year - Hire This Year - Fire the Next Year!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Richmond, VA
    Current Employee - Vice President in Richmond, VA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Marsh & McLennan Companies full-time (More than a year)

    Pros

    Benefits are Good, Tolerance of Diversity in the Workplace is a Plus for Those Who Need it; PTO is Excellent.

    Cons

    PCS is only about sales goals and making them at any and all costs these days; Zone Leaders reduced from 5 who knew their areas down to 2 who are under so much pressure to perform for a CEO from a prior position at an auto parts business of all things! It's insulting!

    Advice to Management

    Put someone in charge at the top who knows what a high net worth client is truly looking for - not someone who just wants to put $100M in new business on the books at all costs. The true costs will be losing your top management people.


  10. Helpful (4)

    "Deceptive and full of delusions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Urbandale, IA
    Former Employee - Senior Manager in Urbandale, IA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Marsh & McLennan Companies full-time (More than 5 years)

    Pros

    Provides employment for the community

    Cons

    Executives are delusional and lack ethics. They LIVE IN A BUBBLE and are unable to stay focused on complex yet basic corporate tasks. No vision on why they exist (people, process or customer). BTW 2011-20xx leadership track record is poor! Inept (includes Sales and Operations) on leading complex business efforts allowing Urbandale to be successful with a solid business outcome. Consequentially Urbandale lost key people, lost big clients, revenue and ran up ALLOT of expense. High turnover as line staff gets laid off because customers leave and what remains is the bubble team (bullet-proof as have CEO mislead and confused). MMC recently did reorg but don't expect different results - same behaviors still exist; when faced with a challenge, bubble team goes underground; protocol now is to move the goal posts, identify blame and activate "death by PowerPoint". Next, managers and supervisors are pressured to focus on "bottom line" so they invoke unrealistic goals with fear and intimidation. Bubble team got no game! They have lost over $50M in revenue on 2 clients alone yet no one gets fired - bubble team is bullet proof because it exists throughout all Urbandale executive leadership. On the flip side; success has many fathers and expect to get trampled on 3rd floor as everyone is lined up to get recognition whereas failure is an orphan. Hand out titles like its fruit loops - by comparison AVP would be supervisor at respectable firm. Those with a conscience and integrity leave.

    Advice to Management

    Can't run a business off a PowerPoint


  11. "Indecisive and Arrogant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in San Antonio, TX
    Former Employee - Account Executive in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Marsh & McLennan Companies full-time (More than 5 years)

    Pros

    Global presence with some well trained and committed personnel

    Cons

    Diminishing performance and therefore reputation

    Advice to Management

    Stop assuming that relying on legacy a good business practice and begin working to earn trust, credibility...



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