Marshall & Ilsley Reviews | Glassdoor

Marshall & Ilsley Reviews

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62 Employee Reviews

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  1. "Job"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Milwaukee, WI
    Current Employee - Anonymous Employee in Milwaukee, WI

    I have been working at Marshall & Ilsley full-time (Less than a year)

    Pros

    ok, loved work and family balanced

    Cons

    lack of management; need imporvements


  2. "Brookfield branch has great management staff while Waukesha is the exact is lacking."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Waukesha, WI
    Former Employee - Customer Service Representative in Waukesha, WI
    Doesn't Recommend
    Positive Outlook

    I worked at Marshall & Ilsley full-time (Less than a year)

    Pros

    The benefits were the best aspect of the job.

    Cons

    Management at the Waukesha branch is unprofessional.

    Advice to Management

    Ask why the high turnover rate in some branches while barley any at other.

  3. "M&I was GREAT! But BMO will destroy it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ
    Recommends
    Neutral Outlook

    I worked at Marshall & Ilsley full-time (More than 3 years)

    Pros

    Nice people to work with.
    Realistic goals.
    Decent pay and incentives BEFORE BMO bought them
    GREAT vacation pay (after BMO)

    Cons

    The following cons are because of BMO.

    Bad raises/ very low salaries.
    Micro Management
    Cold calls
    Too much emphasis on sales. Not enough emphasis on customer service.

    Advice to Management

    Stop cold calling customers and STOP making your operations employees (tellers, CSMs...etc) stay after hours to make cold calls. Customer service should be the company's number 1 priority. Not cramming sales down customer's throats. If employees are happy, sales will sore!


  4. "M&I- trying to play on the big banks playing field with low grade products and technology"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ

    I have been working at Marshall & Ilsley full-time

    Pros

    The company pays better then most other banks, tenered employees that have been with the company for 2 years or more seem to be happy (back when it was M&I culture)

    Cons

    If you are coming from a bigger bank, stay far far away from this stone-age of a bank. The technology is so far behind and will probably drive you to a point of insanity. The outbound calls that have to be placed on a weekly basis are ridiculous as well.

    Advice to Management

    Spend more money on training employees properly on the "cross selling" method you are trying to achieve, and if you want them to "cross sell" then also upgrade the technology!!! And the calls that are required are going to drive clients to go to competitors to avoid nasty sales calls.


  5. "This company pays well but truly does not care about morale and taking care of employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Professional in Monona, WI
    Current Employee - Customer Service Professional in Monona, WI
    Doesn't Recommend
    Negative Outlook

    I have been working at Marshall & Ilsley full-time (More than 5 years)

    Pros

    Pays Well, good benefits, you learn a lot about finance as an entry level candidate. They provide free lunch often as an alternative to company activities.

    Cons

    Company doesn't care about morale, very metrics based, mandatory overtime, you do not get breaks (except for half hour lunches), and you are required to work weekends no exceptions. Very conservative environment, do not care about providing you with an inspiring workplace. They feed you lunch on their busiest days because they don't want you to leave your desk, and they wheel a cart around to give you fatty snacks instead of encouraging a chance to re-energize and take a walk to get some fresh air.

    Advice to Management

    Stop micro-managing your employees, start empowering them and encouraging them with positivity. Improve your training and develop more community in the workplace. Stop worrying about calls that are holding and start caring more about building relationships to improve employee retention. Stop encouraging stress and stress eating and start encouraging healthy mindset and healthy employees.


  6. "In Transition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Brookfield, WI
    Former Employee - Customer Service Representative in Brookfield, WI
    Recommends
    Neutral Outlook

    I worked at Marshall & Ilsley full-time (More than a year)

    Pros

    - More financially stable since being purchased by BMO
    - Strong Community Presence
    - Increasing opportunities with merger
    - Strong customer base

    Cons

    - Fate of M&I's position within the BMO organization is in question and there is much uncertainty and unrest
    - Faces decreasing profits like most banks, which will affect employee opportunity and growth

    Advice to Management

    Provide as much communication and assurance to employees as possible to maintain loyalty


  7. "Terrible Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Overland Park, KS
    Current Employee - Anonymous Employee in Overland Park, KS
    Doesn't Recommend

    I have been working at Marshall & Ilsley full-time (More than 5 years)

    Pros

    Upper management knows what they are doing morally and ethically.

    Cons

    A specific manager should not be a manager. No encouragement, negative, and believes in delegating all of her work so she can shop all day! Turn over is high due to poor management in this specific office.

    Advice to Management

    My advice to upper manager is to pay attention to who you are hiring and listen to what the majority of employees are bringing to you about certain issue.

  8. "Decent Pay, Good Benefits, Lots of college students working behind the teller line, which makes for petty drama/cliques"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Fox Point, WI
    Current Employee - Customer Service Representative in Fox Point, WI
    Recommends
    No opinion of CEO

    Pros

    Great opportunity for advancement, excellent benefits, good way to get your foot in the door in the financial field if you plan on making it a career

    Cons

    Referral expectations were too high for each month, too much cattiness for such a small office, could be a little more patient while training new employees


  9. "M&I was a great place to work prior to the BMO acquisition in 2011."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Milwaukee, WI
    Former Employee - Analyst in Milwaukee, WI
    Doesn't Recommend

    Pros

    M&I did a number of things to show their appreciation for their employees each year. Encouraged employees to get involved with events in the community. People looked forward to coming into work each day as their co-workers had become part of their extended families.

    Cons

    Since the acquisition, the communication between senior management and those working below is pretty much nonexistent in many areas of the company. There is little to no direction given as to where things are going with their jobs or how the worked is to get completed as the workforce is being continously down sized.

    Advice to Management

    Senior management needs to learn to better communicate what is expected of their direct reports. Something needs to be done to improve the moral in the work place or employees are going to continue to look for employment opportunities outside the company.


  10. "Used to be great place to work, since merger and sales force came in and new rules to make phone calls is out of control"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Phoenix, AZ
    Current Employee - Personal Banker in Phoenix, AZ

    Pros

    You get to visit clients at the business site.
    Flexible Schedule.
    Great customers.

    Cons

    Used to be great place to work, since merger and sales force came in and new rules to make phone calls is out of control.
    They make you call customers like voice to voice like 50 people a week. And whatsoever you MUST schedule 25 appointments a week. If not and even if you are performing it will effect your performance. Too many fake people, and not trusting regional nor senior management.
    And even if you are doing great in sales and performing in that field still doesn't matter or even taking care of your customers

    Advice to Management

    If you keep doing what you are doing with Salesforce and MiForce you will have lot of disappointing great bankers and employees that will start living which already did happen. You are putting too much pressure on all of us.. Its not a great economy now and people are scared to give a negative comment which you wouldn't like.
    This used to be a great place to work and people used to go happy to work here. But somehow it is changing to worse.


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