58% would recommend to a friend
(6083 total reviews)
72% approve of CEO
Found 6,083 of over 6K reviews
Updated Dec 5, 2023
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What people are saying about Marshalls
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24 days ago
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "flexible hours and the employees you work with are always nice" (in 362 reviews)
- "Most coworkers are nice but i haven't seen any human touch or feelings from any member of the management" (in 301 reviews)
- "Great people; the people I worked with became and are still like family to me" (in 285 reviews)
- "Flexible schedule Extremely unlikely to get fired 20% off like once a month 10% off everyday" (in 185 reviews)
- "Flexible schedules were great." (in 139 reviews)
- "Low pay and asking every single customer to sign up for the tjx card can be a pain..." (in 494 reviews)
- "Poor management and they work you overtime but you’re still considered a part time employee" (in 410 reviews)
- "Managers are rude and feel unresponsive when there’s situations to be dealt with" (in 298 reviews)
- "No training and expect us to learn quick and be perfect." (in 83 reviews)
- "Crap pay(though it should be said that it is above minimum wage) and very inconsistent hours." (in 71 reviews)
Ratings by Demographics
This rating reflects the overall rating of Marshalls and is not affected by filters.
- 2.0Nov 24, 2023CoordinatorCurrent Employee, more than 3 years
it pays not well but it pays.
Its in your best interest not to make this a primary source of income. There’s constant understaffing with hour cuts and minimal pay raises if any. The room to move up is almost nonexistent unless you plan on opening a brand new store and becoming a manager. They love to add the additional duties clause to your job description just to cover every other task that you WERENT hired for. Job location is important because some locations are nice and slow with inventory while others have no space and increasing inventory. Some locations are allowed to slack while other locations will criticize its employees for not working fast enough (ex. 1-2 employees working one trucks worth of pallets completing them in 16hrs-2days, compared to 4-5 employees working and requiring them to complete the incoming truck within 2hrs no breaks that management themselves scheduled can be taken. Dont let management tell you anything otherwise ive worked there 4 years and subbed in 3 locations. They ALL are a mess. I can compare it to my time at a competing department store doing the exact same thing we finished everything earlier and as a team. Ever wondered why burlington stores typically have only 3-4 employees for the entire store? thats because everything’s been finished by 9am and the employees dont have to stay doing mindless busy work. you might get a “good job” for all your hard work!
- 2.0Nov 1, 2023Full Time Store AssociateCurrent Employee, more than 5 years
Relaxed atmosphere, friendly coworkers, steady work
poor budgeting, absentee leadership, lack of consistency, virtually no training, worthless open door policy, promotions seem based on popularity over merit. Individual compensation for exceptional performance is basically raffle tickets for a chance to win the singular ten dollar gift card that they offer every month. Beyond that, you get nothing. Holiday bonuses are little if anything at all. Vacation hours don't exist for part-time associates, nd only exist for full-time if you maintain a 30 hour per week average, meaning flawless attendance. If you have to take a sick day, you basically lose benefits for the year, because it is extremely rare for them to schedule more than 30 hours a week.
- 5.0Dec 3, 2023Sales Associate/CashierCurrent Employee, less than 1 yearNorthborough, MA
Diverse and vibrant workplace culture. Opportunities for career advancement. Employee discount on merchandise. Regular team-building activities foster camaraderie. Fast-paced, never boring environment.
nconsistent work schedules at times. Handling occasional challenging customer interactions. Limited benefits for part-timers. High turnover in entry-level positions. Inventory management challenges exist.
- 2.0Nov 26, 2023Retail AssociateCurrent Employee, less than 1 yearAustin, TX
Okayish pay $14/hr, vending machines present, good variety of merchandise you can buy
Only was given 3 hours per week even after asking to receive additional hours, pulled back when I had been given more, bad cultural diversity, work was not very fun (I was given boring tasks in our backroom), can't say working there had been fun, every hour they go on the intercom and try to get people to do a signup with their card, Spanish was commonly spoken which I don't speak, would only receive 10% discount, they denied time off for holiday, cart of snack is usually empty
- 4.0Nov 26, 2023Customer Experience Coordinator (CEC)Former Employee, less than 1 yearSparks, NV
Management was easy to work with they took the time to talk to you and understand whats going on and how things can be better
customers were rude and just not fun to work with. the biggest problem i had with working for this company was the pushing for credit card sign ups.
- 5.0Dec 1, 2023Store AssociateFormer Employee, more than 3 years
It is a great company to work with, with good benefits and upper management.
Didn't have many bad experiences with marshalls as a company.
- 4.0Nov 30, 2023CoordinatorCurrent Employee, more than 1 year
20% weekends every few months Community Diversity and Inclusion Easy to move up in the company
Stores get overrun with product easily, creating a stressful environment. Training protocols could use some work Anti-Union
- 2.0Oct 11, 2023Key CarrierCurrent EmployeeDallas, TX
Generous breaks Training is sufficient Staff at my location is great We do monthly gift card and discount drawings at my store
Lower pay than other retailers (tried to start me out at $13-$14 but I negotiated) Long hours on your feet Store stays open longer than other retail stores even on Sundays (for this reason I think the CEO is just greedy and doesn't care about it's employees at all, would rather make a measly $100 extra rather than letting their employees enjoy time with their family) CRAPPY 10% employee discount (for this reason I still shop at other retailers more because even without a discount I get a better bang for my buck, most items are +$30 and we only get a 10% discount on an already low salary) They hound the cashiers about basically harassing the customer to sign up for a TJX card, want you to get 2-3 "no's" from the customer before they leave if they don't agree to sign up - for introverts and people who aren't sales savvy this is difficult and annoying. We are expected to go above and beyond for a company that pays and gives employees the absolute bare minimum in terms of work/life balance, salary, and discounts.
Marshalls Reviews FAQs
Marshalls has an overall rating of 3.5 out of 5, based on over 6,235 reviews left anonymously by employees. 58% of employees would recommend working at Marshalls to a friend and 47% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.
58% of Marshalls employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Marshalls 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.