Marshalls Reviews

Updated May 12, 2021

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3.7
68%
Recommend to a Friend
84%
Approve of CEO
Marshalls President and CEO Ernie Herrman
Ernie Herrman
351 Ratings
Pros
  • "Flexible schedule especially with school(in 177 reviews)

  • "Flexible hours, great manangers here(in 171 reviews)

  • Cons
  • "tjx credit card selling, low pay(in 218 reviews)

  • "None I can think of when you work part time(in 117 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Marshalls and is not affected by filters.

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    1. 5.0
      Current Employee, more than 1 year
      Featured Review

      Amazing place to work!

      Jan 21, 2021 - Retail Sales Associate in Asheboro, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I love everyone I work with, have made good friends. Everyone is very friendly and helpful. Management is the best management I've worked under, so understanding, helpful, hardworking and proud of their employees and store.

      Cons

      Small issues here and there that can easily be resolved.

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    2. 5.0
      Current Employee, less than 1 year

      company review

      Apr 14, 2021 - Sales Associate/Cashier in Cranston, RI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      very flexible with hours if you are a student. very understanding if time needs to be taken off

      Cons

      the schedule is not steady, hours and days work changes every week.

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    3. 4.0
      Former Employee, more than 3 years

      Not bad

      May 11, 2021 - Sales Associate in Springfield, OR
      Recommend
      CEO Approval
      Business Outlook

      Pros

      For retail, the company is pretty great. During the beginning of the pandemic the company paid ALL employees for about a month to stay home. After this, coordinators and above continued getting paid while part-time associates got furloughed. A lot of people can't say the same. The company also gave several bonuses of appreciation for working during the pandemic after we had to go back. They give the stores money monthly to stock the break room with various snacks for associates. There's a lot of opportunity for growth and I've seen some people move up to management fairly quickly. I've heard management makes decent money on salary as well.

      Cons

      There's a lot of turnover, as expected with most retail jobs. It can also be really difficult to get a consistent schedule. I also ran into problems with unprofessional management over the years. It seems like there's not much that will be done if people continue to have problems. The District Manager makes more visits, but this usually contributes to tension within the store. Associates often feel like they don't receive significant/efficient training, and I would agree. Sometimes it feels like you aren't sure what the real policies are because different managers feel differently about certain things. This causes a lot of problems and confusion for associates, especially at the registers.

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    4. 2.0
      Current Employee, more than 3 years

      Marshall's Employment Critique

      May 8, 2021 - Sales Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible schedule, not too hard, fairly easy to do.

      Cons

      General manager's seemingly sense of favoritism, way of operating the store, constantly changing the rules every other day without alerting everyone about it. The expectation to do everything at once at the registers. One manager being too hard on the associates despite performing well and doing the best they can. New hires are not given proper training (i.e., at the registers and sales floor).

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    5. 4.0
      Former Employee, less than 1 year

      Sales Associate

      May 12, 2021 - Sales Associate in Tallahassee, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      flexible hours, good communication with team, great location

      Cons

      pay, no full-time positions, many college students come and go which can effect hours

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    6. 4.0
      Current Employee, less than 1 year

      Good company to work for, but the pay is too low and is not increasing much over years

      May 11, 2021 - Merchandiser in Portland, OR
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible schedule, good for students, training and orientation, associate discount

      Cons

      Low pay, taking more responsibility is not rewarded

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    7. 5.0
      Former Employee, more than 8 years

      Overall, I enjoyed my time with TJX

      May 7, 2021 - Operations 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - The management team was really involved in helping me get promoted. - In my area, they were extremely conscious of maintaining the company culture, and it showed. The team was like my family.

      Cons

      - Given the size of the company, it's hard to ensure that everyone is getting the same positive experience that I did.

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    8. 2.0
      Current Employee, more than 1 year

      Great work place, inconsistent management

      Apr 19, 2021 - Sales Associate in Wyomissing, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The other workers are great and if trained well know what they are doing. The pay is good for the job you are doing.

      Cons

      A lot of last minute changes in what job position you will be working as that night. If you come prepared to work a fitting room shift, don't be surprised when you are actually out on the floor. Some managers were inconsistent and did not put schedules out before two days before. If you are in a position where somebody has to cover your break, definitely don't count on it, you won't get your break until closing if you are lucky. Closing times were supposed to be only half hour after, but many times managers would make employees stay up to an hour and a half without any notice.

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      1 person found this review helpful
    9. 5.0
      Current Employee, less than 1 year

      Good job

      May 11, 2021 - Sales Associate in Charlotte, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Working was flexible and easy.

      Cons

      Management was bad and bad environment.

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    10. 4.0
      Current Employee, more than 3 years

      Company review

      May 11, 2021 - Coordinator 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible, nice, good flow, friendly

      Cons

      N/a, n/a, n/a, n/a ,n/a

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    Viewing 1 - 10 of 3,288 Reviews

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