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Marshalls Employee Reviews about "customer service"

60% Recommend to a Friend
Marshalls President and CEO Ernie Herrman
74% Approve of CEO
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Marshalls President and CEO Ernie Herrman
Ernie Herrman
1,126 Ratings

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

  • "flexible hours and the employees you work with are always nice(in 356 reviews)
  • "Most coworkers are nice but i haven't seen any human touch or feelings from any member of the management(in 290 reviews)
  • "Great people; the people I worked with became and are still like family to me(in 276 reviews)
  • "flexible schedule bc they hire a huge team and could be placed in department or front end(in 178 reviews)
  • "Good team, flexible schedule, great employee perks(in 139 reviews)
  • "Low pay and asking every single customer to sign up for the tjx card can be a pain...(in 482 reviews)
  • "Poor management and they work you overtime but you’re still considered a part time employee(in 415 reviews)
  • "Managers are rude and feel unresponsive when there’s situations to be dealt with(in 287 reviews)
  • "The person who ended up doing my orientation stuck me on a register with no training and left.(in 81 reviews)
  • "Crap pay(though it should be said that it is above minimum wage) and very inconsistent hours.(in 65 reviews)

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Found 65 of over 6K reviews

Updated Sep 29, 2023

Reviews about "customer service"

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    1. 5.0
      Oct 31, 2017
      Sales Associate/Cashier
      Current Freelancer
      Medford, MA
      CEO Approval
      Business Outlook


      Nice pay! Check weekly, friendly environment


      Naggers thats all if you have great customer service u good

      1. 3.0
        May 4, 2016
        Anonymous Employee
        Current Employee
        CEO Approval
        Business Outlook


        Gives you good leadership and customer service experience. You have the ability to work and interact with a large variety of people.


        The pay is horrible based on the amount of work you are expected to do.

      2. Join the Marshalls team
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      Interview Tips

      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)


      Principal Customer Success Manager

      Are case studies/presentations a normal part of interview processes? This is in addition to several interview rounds. These typically take 2 days to do, and require of anywhere from 6-15 slides worth of information, and require deep dives into company product portfolios, use cases, competitive advantages, application to fictitious customer scenario JUST to present. It's exhausting to have to do multiples of these and feels like free labor.


      QA Specialist II

      im beating myself up. I had 3rd interview yesterday. I think all interviews went well, particularly my 2nd one. In this one (and now that I’m thinking about it, this also happened in my first one) I accidentally started answering a question before the interviewer finished the question. When I realized I did this, I immediately stopped and said “im sorry I interrupted you, please continue”. When this happened yesterday, the interviewer stopped to jot something down. Did I cost myself the job??

      1 Comment


      I’ve gone through too many interviews now, with some being extremely promising until the 3rd-4th round and I get hit with an email stating: “We’re putting this position on hold to refocus on what we really need from the role” Or something similar. What is going on with these job postings and then freezing the hiring? I can’t be just a Q4 thing because I’ve gone through this over the summer with multiple interviews. Is it me? Or is the market really that right for everyone right now?


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