Marston's Reviews | Glassdoor

Marston's Reviews

Updated April 15, 2017
75 reviews

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Full-time Part-time

3.8
Star Star Star Star Star
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Marston's CEO Ralph Findlay
Ralph Findlay
33 Ratings

75 Employee Reviews

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Pros
  • The support I received from my area manager was unbelievable and with his help I was quickly fast tracked on to the deputy programme (in 5 reviews)

  • They are great at getting the best from people and coaching others along their career path (in 3 reviews)

Cons
  • work very long hours, and they always want more from you (in 6 reviews)

  • Low wage rate (national minimum wage) (in 6 reviews)

More Pros and Cons

  1. "Not a bad stop gap job"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    good atmosphere
    Lots of flexibility in shifts

    Cons

    ended up with poor discount on shift meals


  2. "enjoyed it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Waitress in Coventry, England (UK)
    Former Employee - Waitress in Coventry, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    great staff, really enjoyed it.

    Cons

    unsocial working hours, but expected for a evening pub


  3. "Sales and Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Service
    Current Employee - Sales and Service
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Marston's part-time (More than a year)

    Pros

    - If you get into a pub with a good team its the best job in the world
    - Flexiableish
    - Fun

    Cons

    - Very little incentives
    - Area management very detached from actual teams and only speak with management
    - Long Hours on minimum wage

    Advice to Management

    speak with the actual staff in the pubs not just management and make feedback anonymous


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  5. "You get back what you put in"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Newcastle upon Tyne, England (UK)
    Current Employee - Assistant Manager in Newcastle upon Tyne, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marston's full-time (More than 8 years)

    Pros

    Training opportunities and career path promotions
    Discounts for all Marstons pubs

    Cons

    Long hours
    Busy workload
    Managers change alot

    Advice to Management

    Value your team, those working their socks off for min pay. Chefs should be paid more


  6. "General manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Newcastle upon Tyne, England (UK)
    Current Employee - General Manager in Newcastle upon Tyne, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working hard is a standard .offer a great support network. Area managers are approachable and nice. Work discount card help with 20%off

    Cons

    Not all of head offices plans fit every pub. Long hours aren't always rewarded. It's a lie when they say high standard of live in accommodation included it will always be grim

    Advice to Management

    Plan plan plan. And if you don't ask you don't get. Never be shy of feedback to your AOM.


  7. "Leading The Way"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior General Manager in London, England (UK)
    Current Employee - Senior General Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marston's full-time (More than 10 years)

    Pros

    Great company with a clear strategic plan in place. Working at Marstons makes you feel part of a great Team across the whole of the company.

    Cons

    New direction, new ways of working lots of changes to address todays culture changes but all for the better.

    Advice to Management

    Apply


  8. "Average work, terrible managment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Waitress in Doncaster, England (UK)
    Current Employee - Waitress in Doncaster, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Marston's part-time (More than a year)

    Pros

    Mostly nice colleagues, average work, often busy on weekends.

    Cons

    Terrible managment, no set schedule, bad holidays


  9. "Great Company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Ipswich, England (UK)
    Current Employee - General Manager in Ipswich, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marston's full-time (More than 8 years)

    Pros

    Marston's like confident and ambitious people to work with them, you are encouraged to be self motivated, to have a can do attitude, to want to succeed and be the best in everything you set out to do. You have to be someone who cares over the work given and want to do a good job. They are great at getting the best from people and coaching others along their career path.

    Cons

    You have to work unsociable hours. When your friends are out, this is when this trade is at its busiest but that doesn't stop you enjoying what you do

    Advice to Management

    If you have a "can do" attitude, are ambitious and want to succeed then Marston's is the place to be


  10. "Hotel Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Newmarket, England (UK)
    Former Employee - Supervisor in Newmarket, England (UK)

    I worked at Marston's full-time (Less than a year)

    Pros

    Able to work as many hours as possible. Good tips on a weekend. 30% Discount on food.

    Cons

    Zero hour contract therefore hours cut during quieter months. Long shifts, sometimes more than 12 hours a day.


  11. "That Family Feeling"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Glasgow, Scotland (UK)
    Current Employee - General Manager in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marston's full-time (More than a year)

    Pros

    Marstons genuinely feels like one of those companies you always hear about; you know, the ones who like to think they are a family. The great thing is this filters through from the pub level between our teams, an area level with the other GM's and Area Manager straight up to the Head Office and everything in between. Everyone you meet knows each other, everyone you speak to goes out their way to help or support where they can. Ive yet to be met with the 'no sorry that's not my job/department' you usually get. I've spent the last 2 years working for Marston's after 14+ years at another hospitality company and can put my hand on my heart and say I've never looked back.

    The greatest thing as a GM is the empowerment and support you get to run the business as if it were your own, take risk and thrive on the success, drive sales and guest measures in a way that's right for your business, not the one size fits all rule that many other companies employ.

    Cons

    The biggest con within Marston's for me is their technology with regards to systems, its quite behind the times but never fear! New systems are on their way and to be fair, how much of this actually affects your job? The tills all still work and the guests are served. Sure it takes a wee bit longer to cash up at the end of the night, certainly worth the trade off you get - see the pros section

    Advice to Management

    A competitive bonus scheme needs to be looked at to continue attracting talent from other companies


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