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Marston's Reviews

Updated January 21, 2018
95 reviews

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3.3
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Approve of CEO
Marston's CEO Ralph Findlay
Ralph Findlay
41 Ratings

95 Employee Reviews

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Pros
  • The support I received from my area manager was unbelievable and with his help I was quickly fast tracked on to the deputy programme (in 5 reviews)

  • flexible hours, lots of holiday, fantastic people, great experience - excellent job while at uni (in 3 reviews)

Cons
  • Low wage, usually minimum wage resulting in younger staff getting paid less for doing the same job (in 10 reviews)

  • work very long hours, and they always want more from you (in 5 reviews)

More Pros and Cons

  1. "Not a bad stop gap job"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    good atmosphere
    Lots of flexibility in shifts

    Cons

    ended up with poor discount on shift meals


  2. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Multi Site Manager in Wolverhampton, England (UK)
    Current Employee - Multi Site Manager in Wolverhampton, England (UK)
    Recommends
    Approves of CEO

    I have been working at Marston's full-time (More than 10 years)

    Pros

    Family like culture with people At the heart

    Cons

    Only general hospitality quibbles really

    Advice to Management

    Keep up the great work

  3. "My interview was amazing, I felt so comfortable and loved every minute which is uncommon for a interview!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server/Waitress in Sidcup, England (UK)
    Current Employee - Server/Waitress in Sidcup, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Marston's part-time (Less than a year)

    Pros

    I haven’t yet started but there are many benefits such as a Marstons card and all the other employees seem so happy & welcoming. I also get a couple days training where before the restaurant opens, my family & friends will come in so I can get used to waitressing & the system!

    Cons

    I think £4.50 for the hourly rate is a bit less then what I hoped for but as I’m only 16, this is probably why.

    Advice to Management

    No advice I could give as you get the opportunity to climb the ladder, such as the lady who interviewed me, she told me all about her past with Marstons & how she is now training to be a Manager after just 4 years


  4. "Waitress"

    StarStarStarStarStar
    Former Employee - Server/Waitress in Birmingham, England (UK)
    Former Employee - Server/Waitress in Birmingham, England (UK)
    Recommends

    I worked at Marston's part-time (More than a year)

    Pros

    Friendly team
    Able to return to the job during each university vacation

    Cons

    Paid at minimum wage
    Zero hours contract


  5. "Manager very rude and mean, hours consistently cut so would have to go home after doing 1.5 hours of a shift,."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Waitress in Bristol, England (UK)
    Former Employee - Waitress in Bristol, England (UK)

    Pros

    The customers were really nice and gave me tips but you don’t have time to build up actual rapport as you’re understaffed

    Cons

    Everything else was horrible - no training, treated like you’re a piece of dirt, expected to know everything and like you can do a million and one jobs at once. Obvious evidence of favourism as well. understaffed (only two waitresses for the Sunday roast for the whole pub!!!!) next to no training and expected to know where all 50 tables were within two shifts


  6. Helpful (3)

    "Do Not Care About Employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wolverhampton, England (UK)
    Former Employee - Anonymous Employee in Wolverhampton, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Marston's full-time (More than 5 years)

    Pros

    CEO
    Marstons House
    Easy to make friends
    None
    None

    Cons

    Harassment and Bullying is not dealt with
    Company culture
    HR
    Management
    Pay

    Advice to Management

    Marstons used to be a great place to work, with company values and cared for it’s employees. However, if you are junior/middle even at a managers level within this company do not expect to receive any kind of help if you find yourself in a position when you are been harassed by a senior member of staff (as I did). Having suffered with stress and anxiety from the bullying I was receiving from my manager (who has quite senior) and confiding in HR I soon found that “the apple cart didn’t want to be upset” and nothing was resolved and the bullying continued and I eventually left but wasn’t allowed to tell anyone so no-one found out. I was underpaid massively and the company culture has declined in recent months more in parts like finance where people are expected to work like robots. Marstons is a fantastic place to work if you don’t ever find yourself with a problem with senior members of staff - if you do you may as well quit while you’re ahead. The pay is poor compared to the level and amount of work you put into the job. HR are almost corrupt with how quickly they want to protect certain staff and brush issues under the carpet. No appraisals and little opportunity - the way I was treated at Marstons still affects me today and the company just doesn’t care - would hate for anyone to go through the same as what I did.


  7. "Awful !"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Senior Management
    Current Employee - Front of House in Walsall, England (UK)
    Current Employee - Front of House in Walsall, England (UK)
    Doesn't Recommend

    I have been working at Marston's full-time (More than a year)

    Pros

    20% discount on food.

    Cons

    Awful place to work, giving 100% and being happy with your customers tends to get you nowhere with the management. I have felt bullied and victimised into resigning, I have never been treated so unfairly in a work place than here, hours cut weekly in order for the fat cat management to buy their new cars! Avoid at all costs. Food hygiene is terrible, I would never step foot in the place to eat again !

    Advice to Management

    Get new management in!

  8. "Worst ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bartender in Brockenhurst, England (UK)
    Former Employee - Bartender in Brockenhurst, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Marston's full-time (Less than a year)

    Pros

    - The inn itself looks good.

    Cons

    - Mentally unstable, extremely aggressive manager who was screaming with her employees without real reasons and tends to lie a lot.
    - Assistant manager, who was stealing alcohol from the inn`s stockroom.
    - They provide live-in rooms which are clean but tiny and one bathroom for about 15-20 people, which was made out of a wardrobe and it`s dark red walls are fully covered with mould.
    - They expect you to work 10-12 hours, 6 days a week during the season with one hour lunch- break. If you have to go to the bathroom for more than 5 minutes, you are in trouble. If you can`t work more than one day because you get sick or anything, the manager would threaten to fire you.


  9. "Second chef"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marston's full-time

    Pros

    20% off marstons anywhere with card they provide.

    Cons

    Not paid enough...People try to use you.. over worked.. not appreciated. Low pay. Sometimes I don’t get a break year a hour will come out if my wage.

    Advice to Management

    Pay staff especially the chef who runs the kitchen a decent wage. This is why people leave all the time.


  10. "Part time job at marstons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Services in Dunbar, Scotland (UK)
    Former Employee - Sales and Services in Dunbar, Scotland (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Marston's part-time (More than a year)

    Pros

    Weekly pay, most of the staff were friendly and helpful to new staff, chances to progress up

    Cons

    Poor management, unorganised - did not recieve rotas till the week before, sometimes even the day before, minimum wage pay


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