Mary Kay Reviews | Glassdoor

Mary Kay Reviews

Updated January 11, 2017
27 reviews

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2.0
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Mary Kay President and CEO David B. Holl
David B. Holl
10 Ratings

27 Employee Reviews

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Pros
  • supportive management, honest coworkers, fantastic work life balance (in 19 reviews)

  • Pick up put down business,can be extremely successful or just a hobby , great products you can use your self (in 23 reviews)

Cons
  • When you run out of friends and family, it gets challenging (in 6 reviews)

  • The dress code is ridiculous and outdated (in 10 reviews)

More Pros and Cons

  1. Helpful (2)

    "Make sure you kiss the right butt."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Employee in Addison, TX
    Current Employee - Corporate Employee in Addison, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Mary Kay full-time (More than 5 years)

    Pros

    As a corporate employee, for the most part, the environment is great. Beautiful building, great employee benefits, product discounts... blah blah blah...

    Cons

    Tick off the wrong person that is dead set on making a name for herself and you will be squashed like a bug and swept into a product closet never to be heard from again. Its amazing how 1 lady trying to climb the corporate ladder can push someone out of good graces by pushing their opinions to others.

    Feel bad for contractors & interns - they have no say what department they get moved too and are LITERALLY told "as a contractor, you have no say" No matter how long said contractors tenure is. "Fake it til you make it" rings true at this company. If you don't like where you are do everything you can to get hired on, once that happens your locked in and astonishingly people that SHOULD NOT STILL BE HERE are and the poor contractors who don't make it... well no matter how long you've been on assignment at MK, they cut you with ZERO NOTICE. I feel bad if some of these contractors that don't make it are single moms or sole providers for their household, MK does NOT care. As they are leaving for the day or weekend expecting to return on Monday... MK calls their agency straight away, like within minutes of their departure and boom their done and no body has forewarned them. Seriously, it does not matter how long a contractor has been here, some as much as 15yrs, when they are finished with you, as a contractor, you cant even come back and get your belongings, they don't even want you back in the building, period . They just cut them.

    Usually if a contractor doesn't "make it" its because they made someone else mad, someone just a step or two above them. Its that simple.

    If you are not part of the "it" crowd it gets very lonely. The whispering around bundles of cubes is deafening. If someone is whispering, they are usually talking about someone close by or complaining. Lots of back-stabbing goes on here for sure.

    Advice to Management

    Not every thing you hear is true. Treat all of your people equally as they ALL contribute not just our beloved employees.


  2. Helpful (1)

    "Drama. Petty politics. = Soul crushing experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Mary Kay as a contractor

    Pros

    Beautiful facility, great cafeteria and most of the people there are genuinely nice. Plenty of potential in the creative, marketing department but unfortunately . . .

    Cons

    Coming in as a contractor it's easy to see things objectively and spot the glaring issues which others have chose to ignore. The Creative dept. (International) is a very toxic mix of drama, out-of-control egos, micromanagement, passive aggressive management styles. Senior level of Creative "management" is made up of people who've been there for a very long time. As a result old-school thinking runs rampant over anyone who has new ideas or new ways of doing things. There is no such thing as true leadership in the senior creative ranks. They don't have a clue how to inspire or lead, they merely coast along doing barely competent work that were they placed in a real agency setting they wouldn't last a week. But somehow incompetence is tolerated if you have a long tenure with MK and you're nice to the right people, much like being a government employee. One senior creative "manager" plays the busy card to the extent that she hides in meetings all day and a bottle neck ensues because she is inaccessible. If she happens to work from home or be out the office and you don't respond to an email from her within ten minutes she flips out and things escalate with even more petty passive aggressive drama. Just because you've spent decades at a company doesn't make you a leader, or more creative, or professional for that matter. This only serves to drive out the good people who see how this kind of behavior is coddled and tolerated.

    Advice to Management

    Wake up! The only real hope is to ferret out the long tenured senior creative "managers" and get talent in there that truly knows how to a lead. Not a "manager", but a creative leader who knows how to inspire and get the best work out of the team. Otherwise MK will always be mired in old-school group think by those tenuously hanging on to their positions of power at the expense of more qualified internal and external talent. 360 degree peer reviews would help identify these long tenured offenders. Otherwise good luck with the constant employee attrition and precipitous drop in quality work. The bar can be set so much higher!


  3. Helpful (15)

    "Politics and Crony Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lewisville, TX
    Former Employee - Anonymous Employee in Lewisville, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mary Kay full-time (More than a year)

    Pros

    Beautiful building and most of the people are terrific. The "potential" is wonderful, but falls short.

    Cons

    People are promoted into positions for which they are not suited because of crony management. The senior level of management is comprised of people who've been with MKI for decades, so they are so mired in old-school conquer and control management versus actual leadership that inspires and rewards based on genuine merit and solid performance. The "managers" are so busy being "bosses" that they forget or have no clue about how to be leaders. Great people have left because they are just stuck and see no future because of the wall of old-timers that are hiring their pals and keeping good and highly qualified personnel from advancing. It is so very sad. Mary Kay Ash is spinning in her grave.

    Advice to Management

    For the love of God, clean out the crusty old ranks of "manager/bosses" and breathe some new life into MK by actually promoting qualified people who can bring fresh, modern leadership that inspires innovation and loyalty and help keep MK relevant.


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  5. "sales rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sacramento, CA
    Former Employee - Anonymous Employee in Sacramento, CA
    Recommends
    Negative Outlook

    I worked at Mary Kay full-time (More than a year)

    Pros

    work own hours bounce options

    Cons

    not enough customers in a leading company

    Advice to Management

    review methods to crest new clients


  6. "It is to hard in this cosmetics market"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Independent Beauty Consultant in Fullerton, CA
    Former Employee - Independent Beauty Consultant in Fullerton, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Mary Kay part-time (More than a year)

    Pros

    Great people, energetic, great cosmetics line.

    Cons

    You have to put a lot of your own money into it. you'll spend thousands to make it work. As for me it did not in the market.

    Advice to Management

    Needs to have a easier plan to keep consultants. Instead of having to buy product every three months, change it to five.


  7. "Hard Sell"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Freelancer - Senior Independent Beauty Consultant in Lufkin, TX
    Former Freelancer - Senior Independent Beauty Consultant in Lufkin, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Mary Kay (More than a year)

    Pros

    It's a simple enough sales system for anyone to follow. The marketing materials they give you make it easy to look professional.

    Cons

    There was too much pressure from my district manager. She actually got in a bit of financial trouble and I think she was stripped from her title. Some people can make a lot of money at this gig and do really well if they are good sales people with lots of wealthy friends and affluent neighbors and colleagues. If you're just a college girl like I was at the time, with low in come friends and family members, it's not easy to build a reasonable living selling expensive make up.

    Advice to Management

    Offer more low cost options to reach a different market. Offer more incentives that your sales people would care about. Instead of cheap metal ring, give them a gift card to some place useful. Or instead of a car, offer them the cash value so they can pay off all the debt they've accrued while trying to keep enough inventory to meet your sales goals. Run commercials and help market your own product. Don't put all the work of running your advertising and marketing campaigns on your sales people. Most of these employees have full time jobs or school, and families to care for. You can't expect them to do all of those things AND have time to BOTH market and sell your products.


  8. "beauty consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Full-time Mom in Valrico, FL
    Former Employee - Full-time Mom in Valrico, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Make your own schedule, combines work and play, 50% commission on the items you sell, free cars if you meet/exceed the requirements, top-notch skin care and beauty products, plenty of recognition, awesome perks, rewards, prizes, and bonuses, and great educational materials available free-of-charge on and offline.

    Cons

    Began testing products on animals even though one of their mottos is God first, family second, career third.. Unless you are a licensed aesthetician, be aware that you cannot physically give people facials; you show them what products to use and teach them proper application through demonstrations (not a "con," rather "need-to-know" info). A majority of your sales are impulse buys, so if you do not have the A majority of your sales are impulse buys, so you should stock up on all available products (which costs a lot of money to do). This job requires lots of follow up with all of your clients and possible clients. Lots of let-downs from clients because of a system which is outdated and rapidly becoming less and less popular (referring to sales by-appointment-mostly and having to go through the same consultant everytime, and also with makeup parties and no one wanting to attend for fear of being pressured into buying products they cannot afford); this system needs a makeover badly!

    Advice to Management

    The products are fantastic, but when someone hears Mary Kay lady, the image they have in their heads isn't usually viewed positively. People view this job as a cold calling, high-pressure sales job and clients would like the option of a physical store so they have the ability to browse the items and test them without someone in their face "Trying to make a sale the whole time."


  9. Helpful (3)

    "ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Mary Kay part-time

    Pros

    If you put your all into it you can make a lot of money

    Cons

    Reps are not totally honest with you in regards to everything needed to stay a Mary Kay rap

    Advice to Management

    .Stop telling others that everythinStop telling others that everything it's easy when it's not eas you have your good days and bad day mostly ba


  10. Helpful (1)

    "Mary Kay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Addison, TX
    Current Employee - Anonymous Employee in Addison, TX

    I have been working at Mary Kay (More than 10 years)

    Pros

    I get products at a great discount!

    Cons

    The company doesn't support you if you continually meet low-income people.

    Advice to Management

    Train Directors to coach Consultants on how to deal with low-income people.


  11. "not worth the headache"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Freelancer - Anonymous Freelancer
    Former Freelancer - Anonymous Freelancer
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    you can make your own hours

    Cons

    everything else. the leaders are coniving and dont tell you everything up front you have to keep an inventory and the pay is only so-so if you sll anything at all



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