Maryland SECU Reviews | Glassdoor

Maryland SECU Reviews

Updated January 16, 2019
63 reviews

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3.0
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David Sweiderk
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Employee Reviews

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Pros
Cons
  • "Opportunities to enhance work life balance" (in 4 reviews)

  • "none that aren't specific to commercial banking in general" (in 3 reviews)

More Pros and Cons

  1. Helpful (2)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Maryland SECU full-time (Less than a year)

    Pros

    SECU is a great place to grow your career . I am impressed with the small town family feel you have with your work colleagues , and how management appreciates each and every person . They are visible and care about their employees .

    Cons

    I don’t have anything I would view as a negative about SECU . The connection conversations with your leader are supportive , and hold you accountable to what you say you will do .

    Maryland SECU Response

    Mar 30, 2018 – AVP, Human Resources

    Thank you for sharing your SECU experience - we are thrilled by your enthusiasm!

    We are equally impressed by our "family-like" culture, and that translates in everything we do to deliver on our... More


  2. Helpful (6)

    "Do not work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Advisor in Crofton, MD
    Former Employee - Member Advisor in Crofton, MD
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Maryland SECU full-time (More than a year)

    Pros

    There are no pros to working at SECU

    Cons

    Everything at SECU is mess. The incentive program has terrible limits in which out of 100+ Member Advisors only the top 30-35 get paid. So I could surpass all of my goals and still get nothing. There is also too much busy work and a level of distrust when it comes to how management treats the employees. You are pushed to sell products that the member doesn't need because they are all about hitting goals and management doesnt seem to care about the employees. Every time I voiced a concern I was dismissed and I am not the only one who feels this way in fact I believe that the only positive reviews on this page are written by HR or management themselves. SECU also seems to dislike the idea of promoting within opting to hire externally rather than internally so growth is very limited. This was the worst experience I have ever had and there is definitely a reason why all of their branches are understaffed with most new employees lasting less than 1 year. My branch felt like prison and we were not allowed to speak to one another even to ask questions. My experience here left me feeling less than and that is a feeling that no employee should feel especially when they have successfully achieved all their goals.

    Advice to Management

    Take the time to listen to employees and stop ignoring the issues. An employee should not feel ignored or dismissed especially when it comes to sexual or racial harassment. (I am aware that SECU won a diversity award but that does not reflect the culture experienced by many at SECU). Stop apologizing and making excuses in your responses on here and actually bring change to the organization. Retrain management on systems as none of them seem to know anything about how they work. Surveys should be sent quarterly to employees to assess how they are feeling and maybe an employee feedback section on the intraweb. The scorecard needs to be replaced with another incentive program because no one is willing to help the next person in case they get a higher position on the scorecard.

  3. "analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Maryland SECU full-time

    Pros

    The people for the most part are freindly

    Cons

    No room for growth within the Organization and pay

    Maryland SECU Response

    Oct 18, 2018 – AVP, Human Resources

    Thank you for sharing your SECU experience - we appreciate your candid feedback as your employee experience is important to us! We agree with your sentiment on our people, as our values-driven... More


  4. Helpful (9)

    "SECU IS A CULT GET OUT NOW"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Advisor in Annapolis, MD
    Former Employee - Member Advisor in Annapolis, MD
    Doesn't Recommend
    Disapproves of CEO

    I worked at Maryland SECU full-time (More than 5 years)

    Pros

    You earn a paycheck from this employer

    Cons

    This place is a joke , it's a so called credit union with commercial banking goals, almost impossible to earn incentives. The managers believe that great management is sitting in their office all day and not assisting with lobby management. You may be asked to stand in the lobby "Walmart greeter" for 4 or more hours a day. You are required to do a cult like brain washing training called TMA , if you speak up or offer your opinion you are chastised by the cult. Their HR is NEVER an advocate for SECU employees. Mangers can disrespect, abuse, make false accusations, not honor vacation requests and not work schedules until told to do so by their regional managers. This company's image of a professional cutting edge financial institution is not accurate. This is the reason for the high turnover , low employee morale and frustration from current employees. All SECU managers should attend a class in how to listen effectively and how to have professional and meaning full conversations with employees . HR just needs to at least pretend to be an advocate for their employees.

    Advice to Management

    Have HR hold mangers accountable for their actions, touch base with employees to verify how they are being illtreated. spend more time in the branches performing observations on managers obtaining feedback from employees and members.

    Maryland SECU Response

    Nov 20, 2018 – AVP, Human Resources

    Thank you for sharing your SECU experience – it appears that the experience may not have lived up to what we had hoped for. Our passion for putting the heart back into banking is not a joke – it’s a... More


  5. Helpful (2)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Financial Center Manager in Baltimore, MD
    Former Employee - Assistant Financial Center Manager in Baltimore, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Maryland SECU full-time (More than a year)

    Pros

    Affordable health care with company matching 401K contribution at 4%.
    Friendly environment with a focus on taking care of member needs and employee work life balance.

    Cons

    Due to the small nature of the organization, there are limited opportunities to advance to the next level.

    Advice to Management

    Continue to focus on employee satisfaction, learning and development and professionalism.

    Maryland SECU Response

    Apr 30, 2018 – AVP, Human Resources

    Thank you for sharing your SECU experience - it's refreshing to see such honesty and candor!

    We take pride in offering our employees affordable health care and for making an investment in their... More


  6. Helpful (1)

    "Good to start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Maryland SECU full-time

    Pros

    Free lunch every now and then.

    Cons

    No opportunity to grow. Pay sucks compared to jobs in the same field. Tuition assistance is unfair. Too much work for he pay.

    Advice to Management

    Raise the pay.

    Maryland SECU Response

    Apr 3, 2018 – AVP, Human Resources

    Thank you for sharing your SECU experience - we, too, feel SECU is a great place to start one's career! With that said, we are disheartened to hear that your experience may not have lived up to all... More


  7. Helpful (5)

    "SECU Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Advisor
    Current Employee - Member Advisor
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Maryland SECU full-time

    Pros

    Great benefits and decent compensation

    Cons

    Terrible leadership, mediocre incentive payouts, very little room for advancement.

    Advice to Management

    Don't forget those that aren't new--they still need balanced feedback and coaching that is genuine. Create a consistently positive experience for members thus creating a better work environment for employees.

    Maryland SECU Response

    Apr 3, 2018 – AVP, Human Resources

    Thank you for sharing your SECU experience - it's important to us to hear the voice of our employees!

    We could not agree with you more on the importance of providing coaching and actionable... More

  8. Helpful (1)

    "Teller Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Baltimore, MD
    Current Employee - Anonymous Employee in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Maryland SECU full-time

    Pros

    Nice culture and great people to work with

    Cons

    Hard to move up in the company

    Advice to Management

    Make moving up in the company easier

    Maryland SECU Response

    Mar 30, 2018 – AVP, Human Resources

    Thank you for sharing! We take comfort in your view of how our culture and collaboration with one another drives your overall SECU experience. We are committed to sustaining this work environment... More


  9. Helpful (1)

    "Not a horrible place to work, just lots of challenges that can be fixed with the right people in the right positions."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Maryland SECU full-time

    Pros

    Good people
    Senior Management
    Good benefits

    Cons

    Mid-level Management
    Employees poorly trained
    S3 is a nightmare to work with.
    Not very efficient work environment.

    Maryland SECU Response

    Mar 30, 2018 – AVP, Human Resources

    Thank you for sharing your SECU experience - we are saddened to hear we might not have been able to deliver on all levels. Although we agree with your positive outlook on our team members, including... More


  10. Helpful (1)

    "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Baltimore, MD
    Former Employee - Teller in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Maryland SECU (More than a year)

    Pros

    Branch manager works really hard for her team

    Cons

    Not enough money to stay

    Maryland SECU Response

    Mar 30, 2018 – AVP, Human Resources

    Thank you for your feedback! We are happy your experience showed the passion and dedication of our management team to our overarching mission and for doing right by our team members. We are a... More