Maryland SECU Reviews | Glassdoor

Maryland SECU Reviews

Updated October 17, 2017
54 reviews

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3.0
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Rod Staatz
25 Ratings

54 Employee Reviews

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Pros
  • Great benefits, even for part time employees (in 9 reviews)

  • There a no pros at this company (in 2 reviews)

Cons
  • Branch management will talk about your job performance to other employees and pretty much make fun of you (in 2 reviews)

  • none that aren't specific to commercial banking in general (in 2 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "My Favorite Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Maryland SECU full-time

    Pros

    As a whole we have a common purpose, to provide excellent service and products to our members. I like that my job - every job impacts that goal.

    Ideas and innovation are embraced and our voice is heard.

    Teamwork between divisions is great, as we are all in sync with a common goal.

    Cons

    Change is sometimes slow - sometimes fast - but we get it done.

    Maryland SECU Response

    Jun 18, 2017 – AVP, Human Resources

    Thank you for sharing your perspective - how exciting it is to hear of the employee experience we work so hard to create and nurture! Innovation and collaboration are key drivers to our success and... More


  2. "Awesome Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Maryland SECU full-time (More than 3 years)

    Pros

    They care about their employees at all levels of the organization
    Lots of room for advancement
    Benefits
    Open door policy

    Cons

    No work-life balance
    Salary is lower than the competition
    Bonuses

    Advice to Management

    Hire more people so we have a constant pipeline of employees ready to help out.

  3. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Advisor in Baltimore, MD
    Current Employee - Member Advisor in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Maryland SECU (More than 3 years)

    Pros

    Great benefits, annual discretionary 401k contribution, flexible work hours, company is very active in. The community and pay is very competitive.

    Cons

    It's not easy to get promoted, the company requires a lot of you, extensive training which can be good and bad

    Advice to Management

    None

    Maryland SECU Response

    Sep 20, 2017 – AVP, Human Resources

    Thank you for sharing your SECU experience in a very balanced way - we appreciate the feedback! Being a proud SECU team member for more than 3 years is awesome and a true testament to your... More


  4. Helpful (2)

    "Unfair"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Maryland SECU full-time

    Pros

    Great Coworkers and Knowledgeable Management

    Cons

    A lot of duties not enough time in the day. Not only are you responsible for regular goals but to further stress you you have to meet your goals as well as production points as well as cross sell. And it doesn't matter if you as an individual are meeting all your goals cross sell and production points but if your branch is not meeting their goals you can not qualify for an incentive. Bonus should be based off an individuals performance and reviews instead it's based off whether your branch is ranked as a top branch and that could be discouraging for someone who constantly meets their goals above and beyond but their branch still doesn't rank. Way to many numbers to think about for goals. Creates a stressful environment. It is also your rrspsonsiblity to make sure members are actively using there checking account as that is a goal too. Way to many "goals" to meet and not enough incentive for those who are trying. The load on one employee is overwhelming and quite stressful. Brings the moral of the branch down when everyone employee feels the same way. A consultant does a lot of work at this credit union compared to other banks and institutions. it is not normal the amount of work the consultants are actually responsible for while still maintaining relationships with over 100 plus new members a year. Management does not understand the work load is truly a lot.


  5. Helpful (3)

    "Best Credit Union in Maryland"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Towson, MD
    Current Employee - Manager in Towson, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Maryland SECU full-time (Less than a year)

    Pros

    Great work atmosphere
    Excellent Customer Service
    Growth Opportunity
    Excellent Pay & Benefits

    Cons

    I really can't think of any

    Advice to Management

    Keep listening to your employees, and continue to make improvements in the workplace.

    Maryland SECU Response

    Sep 20, 2017 – AVP, Human Resources

    Thank you for sharing your SECU experience - we're thrilled to hear it's been a positive experience for you. As you've seen, we strive to ensure consistency in what you experienced as a candidate... More


  6. Helpful (1)

    "Member Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Advisor in Linthicum, MD
    Current Employee - Member Advisor in Linthicum, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Maryland SECU full-time (More than a year)

    Pros

    Orientation was exciting, fresh and innovative.

    Cons

    No one seems to care about development. You are expected know everything walking through the door. Management has also said a few racially insensitive things and nothing has been done.

    Advice to Management

    Managers need to learn systems to help member advisors. There is enough resources to help new employees either.


  7. Helpful (1)

    "Maryland SECU Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Towson, MD
    Former Employee - Teller in Towson, MD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Maryland SECU full-time (More than 3 years)

    Pros

    Great benefits, even for part time employees.
    They will promote part time employees to full time employees.

    Cons

    Poor communication throughout branches, including from headquarters to the branch.
    Never willing to give raises; salary is not competitive.

    Advice to Management

    Be nice to people. Be open, honest, and show respect.

    Maryland SECU Response

    Aug 24, 2017 – AVP, Human Resources

    Thank you for your feedback - we appreciate the balanced approach in sharing your SECU experience! We take great pride in our Total Rewards program, which includes salary and benefits. Our salary... More

  8. Helpful (3)

    "Toxic, drama-filled, wanna-be big bank disguised as a "credit union""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FSC in Dundalk, MD
    Former Employee - FSC in Dundalk, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Maryland SECU full-time (More than 3 years)

    Pros

    You won't be expected to work a lot of over-time. When the door closes, you can finish up and leave for the day. Good promotion opportunities if upper management likes you.

    Cons

    -You are expected to meet ridiculous sales goals because SECU wants to be Bank of America in Maryland. Most customers are not interested, have everything, or are in ChexSystems. These sales goals are hard to reach. SECU ostensibly cares about the members and their best interests, but they really just want more profit.
    -Upper management is very quick to target you. For example, if somebody from headquarters visits your branch and doesn't like the way you look, they will target you and you will be subject to harsher disciplinary action.
    -You get in trouble for following instructions. I saw a coworker follow-up on a loan application and he left a voicemail for the member. The member was very uppity and didn't like receiving voicemails, so after complaining to SECU, that employee was in trouble with their manager. All they did was follow instructions. I saw another teller get in trouble for performing too many X-Sells, even though all tellers were instructed to perform an X-Sell "Every member, every time".
    -I saw many employees promoted who did not work very hard. These promotions appeared to be based on if the upper management favored you for having certain traits, and not merit-based for hard work.

    Maryland SECU Response

    Sep 20, 2017 – AVP, Human Resources

    Thank you for sharing your SECU experience, albeit a bit disappointing to hear. We are happy to provide a balanced work environment to allow our employees to disconnect at the end of their workday... More


  9. Helpful (1)

    "branch personnel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    There a no pros at this company. Look at other places!!

    Cons

    If I could give this employer no stars I would. Drama, Drama, Drama. If you want to move up you have to kiss senior management butt to get any where. Branch management will talk about your job performance to other employees and pretty much make fun of you. The employees there are not happy there in the least. Highly suggest do not work here and find something else where. This company is not for good people.

    Advice to Management

    be better people

    Maryland SECU Response

    Sep 20, 2017 – AVP, Human Resources

    Thank you for sharing your experience, albeit disheartening as it seems we may have failed you. We are not a perfect organization (there's no such thing, by the way), and we fall short at times... More


  10. Helpful (1)

    "Member Advisor II"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Maryland SECU full-time

    Pros

    its just ok.. nothing more or less

    Cons

    pay could be better.. flexibility on hours and career advancement is challenging

    Maryland SECU Response

    Jun 18, 2017 – AVP, Human Resources

    Thank you for sharing your experience - we do appreciate your honesty. We are not a perfect organization (there's no such thing), yet we do strive to create an employee experience that is more than... More


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