Maryland SECU Reviews | Glassdoor

Maryland SECU Reviews

Updated July 20, 2017
48 reviews

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3.1
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Rod Staatz
22 Ratings

48 Employee Reviews

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  1. Featured Review

    "My Favorite Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Maryland SECU full-time

    Pros

    As a whole we have a common purpose, to provide excellent service and products to our members. I like that my job - every job impacts that goal.

    Ideas and innovation are embraced and our voice is heard.

    Teamwork between divisions is great, as we are all in sync with a common goal.

    Cons

    Change is sometimes slow - sometimes fast - but we get it done.

    Maryland SECU Response

    Jun 18, 2017 – AVP, Human Resources

    Thank you for sharing your perspective - how exciting it is to hear of the employee experience we work so hard to create and nurture! Innovation and collaboration are key drivers to our success and... More


  2. "SECU OFFERS GREAT BENEFITS AND VERY FRIENDLY ENVIRONMENT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller Services Representative in Linthicum, MD
    Current Employee - Teller Services Representative in Linthicum, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Maryland SECU full-time (Less than a year)

    Pros

    Many benefits, paid holidays, company paid life insurance,opportunity for advancement

    Cons

    Low pay in my opinion but higher than most teller positions at other credit unions or banks.

  3. "Toxic, drama-filled, wanna-be big bank disguised as a "credit union""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FSC in Dundalk, MD
    Former Employee - FSC in Dundalk, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Maryland SECU full-time (More than 3 years)

    Pros

    You won't be expected to work a lot of over-time. When the door closes, you can finish up and leave for the day. Good promotion opportunities if upper management likes you.

    Cons

    -You are expected to meet ridiculous sales goals because SECU wants to be Bank of America in Maryland. Most customers are not interested, have everything, or are in ChexSystems. These sales goals are hard to reach. SECU ostensibly cares about the members and their best interests, but they really just want more profit.
    -Upper management is very quick to target you. For example, if somebody from headquarters visits your branch and doesn't like the way you look, they will target you and you will be subject to harsher disciplinary action.
    -You get in trouble for following instructions. I saw a coworker follow-up on a loan application and he left a voicemail for the member. The member was very uppity and didn't like receiving voicemails, so after complaining to SECU, that employee was in trouble with their manager. All they did was follow instructions. I saw another teller get in trouble for performing too many X-Sells, even though all tellers were instructed to perform an X-Sell "Every member, every time".
    -I saw many employees promoted who did not work very hard. These promotions appeared to be based on if the upper management favored you for having certain traits, and not merit-based for hard work.


  4. "Maryland SECU Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Towson, MD
    Former Employee - Teller in Towson, MD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Maryland SECU full-time (More than 3 years)

    Pros

    Great benefits, even for part time employees.
    They will promote part time employees to full time employees.

    Cons

    Poor communication throughout branches, including from headquarters to the branch.
    Never willing to give raises; salary is not competitive.

    Advice to Management

    Be nice to people. Be open, honest, and show respect.


  5. Helpful (4)

    "Drama Atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Glen Burnie, MD
    Former Employee - Anonymous Employee in Glen Burnie, MD
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Maryland SECU full-time (More than a year)

    Pros

    Decent pay and good health insurance.

    Cons

    They sell you a dream when you start working there on how they care about the employees, great growth potential, and how important their vision is. Well that is all they care about is their vision. People were getting fired and demoted because they could not pass a training course the 1st go around. How is that caring about tour employees. They care more about the members than the employees. You cannot go to anyone about a problem about any person or the organization because secrets aren't kept here. If you are not "kissing butt" or are not a favorite you will be out of there whether you get fired or quite. Most of upper management are "two faced". Either way they will let you know that they will not want you there. The mangers are way to close to upper management and favoritism is alive a well in this organization. People get promoted when they do not have any experience just because they like you when the hard working gets over looked. The glass door just doesn't stop here!

    Advice to Management

    No reason to leave a comment here because nothing will ever change.

    Maryland SECU Response

    Feb 14, 2017 – AVP, Human Resources

    Thank you for your post - we do want to hear feedback on your employee experience be it good, bad, or indifferent. Although we recognize that decent pay and good health insurance are important, we... More


  6. "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Baltimore, MD
    Current Employee - Anonymous Employee in Baltimore, MD
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Maryland SECU full-time (More than a year)

    Pros

    Ability to meet wonderful members

    Cons

    No stability, Poor management, Unfair incentive plan, Favoritism

    Advice to Management

    Please revamp incentive plan and start valuing employees.

    Maryland SECU Response

    Dec 19, 2016 – AVP, Human Resources

    Thank you for sharing your employee experience - we do value your feedback and want to hear about your SECU employee experience! We have a culture of doing what's right for our members as it... More


  7. "Financial Service Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Service Consultant in Silver Spring, MD
    Former Employee - Financial Service Consultant in Silver Spring, MD
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Maryland SECU (Less than a year)

    Pros

    Great co-workers, thats about it.

    Cons

    Pay is significantly less than similar roles in commercial banking, management tries to sell you customer first mentality, reality = its another sales job.

    Advice to Management

    Pay your top performers like they should be, eliminate the bureaucracy and your behavioral pseudo-science sales approach.

    Maryland SECU Response

    Nov 13, 2016 – AVP, Human Resources

    Thank you for sharing your experience with SECU! Although some may feel our compensation may be less than a commercial bank (we are not a commercial bank), our company culture and overall commitment... More

  8. "Decent"

    StarStarStarStarStar
    Former Employee - Bank Teller in Severn, MD
    Former Employee - Bank Teller in Severn, MD
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Maryland SECU part-time (Less than a year)

    Pros

    Pay was decent.. thats it really

    Cons

    very unorganized
    promoted people with zero managerial skills

    Advice to Management

    Pay more attentionto the needs of customers

    Maryland SECU Response

    May 15, 2017 – AVP, Human Resources

    Thank you for the balanced feedback - we do appreciate it! Although we are happy to hear you found our salary structure to be "decent", we take great pride in so many intrinsic benefits and our... More


  9. "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Bel Air, MD
    Former Employee - Teller in Bel Air, MD
    Doesn't Recommend
    Approves of CEO

    I worked at Maryland SECU part-time (More than a year)

    Pros

    Management was flexible with hours
    Cross training was available

    Cons

    Extreme favoritism
    Had to threaten to leave to be offered full time
    Management could use work

    Advice to Management

    Stop befriending your employees if it's going to affect how you conduct business.


  10. "Peak-Time Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Peak Time Teller in Greenbelt, MD
    Former Employee - Peak Time Teller in Greenbelt, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Flexible Schedule, worked there while in college
    friendly co-workers-- will become friends for life
    Interaction with a diverse group of people
    Fun Holiday party

    Cons

    Management can be quite demanding
    The members are demanding, be patient with them
    Monotonous work, that is to be expected
    Very little room for upward or lateral mobility--most transfers are based on the branch's needs

    Advice to Management

    Strive for more work-life balance


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