Masco Reviews | Glassdoor

Masco Reviews

Updated September 8, 2017
12 reviews

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Masco President & CEO Keith Allman
Keith Allman
3 Ratings

12 Employee Reviews

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  1. "If you like not getting paid don't work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Masco full-time

    Pros

    Location
    Free parking
    Phone calls under a minute
    Free coffee mugs

    Cons

    I worked at this company for only two days and was let go after my shift. This company is absolutely horrible I have not gotten paid for an entire month.
    Rude bosses
    Small kitchen (size of a bathroom)


  2. "Ok job if you have no other obligations..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Portland, OR
    Former Employee - Customer Service Representative in Portland, OR
    Doesn't Recommend
    Negative Outlook

    I worked at Masco (Less than a year)

    Pros

    T accessible (close to Green Line)
    Flexible schedules
    Close to places to eat
    Close to hospitals

    Cons

    You have NO set schedule. You're basically at their beck and call. And that's great if you have no other obligations (i.e. spouse, significant other, kids, etc). But, if you're like most people, not having a set schedule can prove to be difficult. They also micro manage. It's an extremely small call center and very tight spaces. You don't get your own desk, you use a different one each shift. The bathroom is right next to the phones. You also use other people's headsets, which was gross. And you have managers breathing down your neck, literally. Because their office is right near your phones. It's a decent second job if you need to pick up extra cash, etc, but it's a really, really high turnover rate. I'd suggest getting night shift or even overnights, as managers aren't there and they just leave you to do your job and don't hassle you as long as you don't make too many mistakes.

    Advice to Management

    Bigger call center
    Don't micromanage
    Offer incentives to employees since pay isn't great
    Free T Pass

  3. Helpful (2)

    "Long Term Dedicated Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Masco full-time (More than 10 years)

    Pros

    Riding upward trend in housing market, Talking a lot of good ideas on how to run a company and build talent through Masco Operating Systems and Organizational Talent Review.

    Cons

    Not a lot of real substance to the talent development. Senior management not aligned which is causing significant inefficiencies and confusion in the business and the subs. Very focused on theoretical but not able to relate or turn it into reality. Senior management more focused on their own agendas and egos.

    Advice to Management

    Step back and let the business units drive the business. Stop micro managing and find ways to support ideas not always arguing the obstacles of why things can't be done. Do something to earn the trust of people outside your yes men.


  4. Helpful (1)

    "The company is terrible to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shipping Team Leader in Mount Sterling, KY
    Current Employee - Shipping Team Leader in Mount Sterling, KY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Masco full-time (More than 8 years)

    Pros

    You couldn't ask for a better group of co workers. Benefits are better than average. You also get a paid vacation.

    Cons

    Upper management won't listen to employees at all. They cut your hours really bad. Started using temps, and can't keep anyone! You get what you pay for.

    Advice to Management

    Listen to your employees more and don't treat them like a number


  5. "A change is needed to keep this great company moving forward"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Planner in Santa Ana, CA
    Current Employee - Planner in Santa Ana, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Needing a major overhaul meetings and gossiping.

    There are plenty of early warning signs for business failure - team conflict, poor quality products, poor customer service, system failures in administration or finance - all of which feature heavily in negative gossip and backstabbing before the eventual disaster strikes.

    Gossip & Backstabbing is Easy and meetings that are wasteful after 30 mins.
    Bad meetings are one of those things in life that we could really have less of. You know the ones where nobody is prepared or there’s no strong purpose that is driving the meeting? At the end, you leave the meeting feeling like it was a waste of time.
    Unhealthy use of socializing in the office setting is about pecking order behavior, cliques and favoritism

    Cons

    Being the leader doesn’t mean being bossy.

    Becoming the leader doesn’t mean telling everyone in meetings what to do, sometimes that has to be done. However, to become a great leader you have to lead by example. So why are so many bosses bossy? Typically it’s because their authoritative fashion has failed and they feel they have to be more prepared, even aggressive, to get what they want by having employees stay over 9 hours. What they don’t recognize is that when people don’t fully grasp, they’ll do something their own way and generate their own deadlines and priorities. However, this can makes a boss feel even more out of management, and this usually will not help the structure of the work environment that is why employees make errors in planning and forecasting.

    Advice to Management

    Prepare

    The most important step when initiating a meeting is to establish the purpose. Who needs to be there? What is there role in the meeting? What do you need to bring to the meeting? Plan an effective meeting so prepare and have the employee's making the major errors accountable.

    Communicate

    You need to let everybody know well in advance that this meeting is happening. Give them enough time to prepare everything they need to bring. The worst thing you can do is to call a last-minute meeting. Give them a heads up about the agenda so they are all in agreement about what will be discussed or what problem a team member caused. It’s also a good idea to check that tasks that need to be completed before the meeting have been done.

    There may be things that aren’t on the agenda that other people want to discuss. Try to schedule these topics for later on or at another meeting date.

    Wrap It Up

    Meetings start to get unproductive when they run for too long so once you have gone through your topics, wrap it up with the next steps. Who needs to do what and when does it need to be done by? Be specific about what you want to happen after the meeting.

     6 Things That Courageous Leaders Never Fail To Do:

    Invite opposing points of view
    Listen more than they talk
    Ask questions that teach people to think and catalyze solutions
    Keep their ego and need to be right in check
    Tell their teams explicitly that they have confidence in them
    Take responsibility for their decisions


  6. Helpful (2)

    "Special operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Good benefits
    Good pay if you're a good installer

    Cons

    The turn over rate is very high, the pay is very low for the amount of work done, and even employees that have been with the company for 10+ years are not getting paid what they should.


  7. Helpful (1)

    "Bad People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Masco as an intern

    Pros

    Free pop and snacks, good cafe, they take care of you when ever there are any holidays and are accommodating if you need to do something outside of work.

    Cons

    hire the wrong people, culture is very old, need to get the old people out, company needs a lot of updates.

    Advice to Management

    Very rude, hire better people

  8. Helpful (1)

    "No Strategy, No Leadership, Facile People Who Don't Deliver Get Ahead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Masco Corporate Marketing in Taylor, MI
    Current Employee - Masco Corporate Marketing in Taylor, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Masco full-time (More than 8 years)

    Pros

    Potentially interesting portfolio of brands and products.

    Cons

    A CEO who should have retired 5 years ago, can't decide if it is a disjointed collection of buinesses or an integrated company, of late there is a penchant to 'go back' to the holding company model (which has totally run out of gas...). Indecision, paralysis and mediocre talent at the Sr Leadership level equals a company to stay away from.

    Advice to Management

    The Board of Directors needs to be much more hands on and work with the current CEO to find a new leader outside of the company. Fresh blood must be brought in at the corporate VP level, and quickly. The CEO needs to be much more critical of how strategies are being deployed in the company.


  9. Helpful (2)

    "Milgard is the worst company I've ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Coordinator in Temecula, CA
    Former Employee - Service Coordinator in Temecula, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Masco full-time (More than 8 years)

    Pros

    Dress down Fridays, coworkers were the best. They do hire and promote from within, so if you want to move up you can, or switch to a different department. Decent product just sometimes the level and cost of servicing it is not considered when new product is offered.

    Cons

    no raises for years or they were very small. Micro-management became more the norm after Masco took over. If they want you out they will find a way to get you, I've seen it numerous times-Don't make upper management look bad, even by accident. Made bonus' impossible to achieve. Took away almost all employee functions. Very high turnover of employees.

    Advice to Management

    Take care of your employees and the customers will come. They still had big parties for the dealers but cut all the employee fun. I would reccommend firing almost all upper management in Temecula and some middle management. That place is horrific. The philosophy does not exist anymore.


  10. Helpful (4)

    "No growth opportunity for support personnel"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Staff in Taylor, MI
    Current Employee - Support Staff in Taylor, MI
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The health benefits are much better than previous companies; on-site cafe; matching gifts; the company closes for the week between Christmas Eve and New Year's. There is a gym on-site. 4% match for 401k. Annual bonus and profit sharing.

    Cons

    Minimum to zero advancement potential for support personnel. I have never had a performance review. They are so focused on bringing in good young talent that they make everyone that has been there for years feel undervalued. Support personnel are continuously left out of department meetings, not given any projects, basically made to feel that we are not an important part of the team. Telecommuting policy is not fairly governed.

    Lots of red tape for every little idea you may have, legal has to look at everything and takes weeks to respond. IT Help Desk is in bad shape, but they are genuinely pleasant people. It seems to be a lack of direction.

    The HQ building has so much empty space (waste of money) and should be moved to Ann Arbor with Cabinetry. According to our last all-employee meeting, layoffs are coming AGAIN. Staff are tired of seeing their co-workers terminated. Morale is pitiful. It feels as if there is a constant threat, and there are a couple director level employees who seem to get energized by firing people. These are the type of people that become executives in the company. The "atmosphere" has changed so much.

    It is very heartbreaking as this used to be a wonderful company. I hope that Masco can find its way back, but it doesn't look like it will anytime soon.

    In general, I cannot recommend Masco to any interested support level candidates. That said, if you are an executive level employee, you will probably be quite pleased, especially as there are extra perks for execs. I think the extra perks would make up for some of the low morale, etc. that you will face. So, please don't let my review hold you back if you are at that level. It is only for the office workers that the situation is truly dire.


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