Masco Reviews | Glassdoor

Masco Reviews

Updated October 9, 2017
24 reviews

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Masco President & CEO Keith Allman
Keith Allman
4 Ratings

24 Employee Reviews

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Pros
  • Great work culture and work/life balance (in 8 reviews)

  • Flexibility working M-F, good benefits with matching 401K (in 9 reviews)

Cons
  • Depending on what division you work there are limited opportunities for advancement (in 3 reviews)

  • Senior management not aligned which is causing significant inefficiencies and confusion in the business and the subs (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "Not What It Once Was"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Masco full-time

    Pros

    New office building is nice.

    Cons

    Rank and file employees are not treated very well. No opportunities for advancement. Loss of pension plan. Loss of stock awards. Five major layoffs in ten years. Masco "Values" are lip service only. You get the feeling that senior management does not want to keep around the corporate office.

    Masco Response

    Nov 6, 2017 – Sr OD Consultant

    Thanks for your feedback. We take ethics and integrity very seriously, and strive to live our core values. We encourage you to reach out to HR or a trusted manager/mentor to share some more details... More


  2. "If you like not getting paid don't work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Masco full-time

    Pros

    Location
    Free parking
    Phone calls under a minute
    Free coffee mugs

    Cons

    I worked at this company for only two days and was let go after my shift. This company is absolutely horrible I have not gotten paid for an entire month.
    Rude bosses
    Small kitchen (size of a bathroom)

    Masco Response

    Oct 23, 2017 – Sr OD Consultant

    Thank you for taking the time to write a review. Integrity and ethics are foundation of everything we do. Please let us know and share some more details about your issues if they had not been... More

  3. "Ok job if you have no other obligations..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Portland, OR
    Former Employee - Customer Service Representative in Portland, OR
    Doesn't Recommend
    Negative Outlook

    I worked at Masco (Less than a year)

    Pros

    T accessible (close to Green Line)
    Flexible schedules
    Close to places to eat
    Close to hospitals

    Cons

    You have NO set schedule. You're basically at their beck and call. And that's great if you have no other obligations (i.e. spouse, significant other, kids, etc). But, if you're like most people, not having a set schedule can prove to be difficult. They also micro manage. It's an extremely small call center and very tight spaces. You don't get your own desk, you use a different one each shift. The bathroom is right next to the phones. You also use other people's headsets, which was gross. And you have managers breathing down your neck, literally. Because their office is right near your phones. It's a decent second job if you need to pick up extra cash, etc, but it's a really, really high turnover rate. I'd suggest getting night shift or even overnights, as managers aren't there and they just leave you to do your job and don't hassle you as long as you don't make too many mistakes.

    Advice to Management

    Bigger call center
    Don't micromanage
    Offer incentives to employees since pay isn't great
    Free T Pass


  4. Helpful (2)

    "Long Term Dedicated Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Masco full-time (More than 10 years)

    Pros

    Riding upward trend in housing market, Talking a lot of good ideas on how to run a company and build talent through Masco Operating Systems and Organizational Talent Review.

    Cons

    Not a lot of real substance to the talent development. Senior management not aligned which is causing significant inefficiencies and confusion in the business and the subs. Very focused on theoretical but not able to relate or turn it into reality. Senior management more focused on their own agendas and egos.

    Advice to Management

    Step back and let the business units drive the business. Stop micro managing and find ways to support ideas not always arguing the obstacles of why things can't be done. Do something to earn the trust of people outside your yes men.


  5. Helpful (1)

    "The company is terrible to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shipping Team Leader in Mount Sterling, KY
    Current Employee - Shipping Team Leader in Mount Sterling, KY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Masco full-time (More than 8 years)

    Pros

    You couldn't ask for a better group of co workers. Benefits are better than average. You also get a paid vacation.

    Cons

    Upper management won't listen to employees at all. They cut your hours really bad. Started using temps, and can't keep anyone! You get what you pay for.

    Advice to Management

    Listen to your employees more and don't treat them like a number


  6. "A change is needed to keep this great company moving forward"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Planner in Santa Ana, CA
    Current Employee - Planner in Santa Ana, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Needing a major overhaul meetings and gossiping.

    There are plenty of early warning signs for business failure - team conflict, poor quality products, poor customer service, system failures in administration or finance - all of which feature heavily in negative gossip and backstabbing before the eventual disaster strikes.

    Gossip & Backstabbing is Easy and meetings that are wasteful after 30 mins.
    Bad meetings are one of those things in life that we could really have less of. You know the ones where nobody is prepared or there’s no strong purpose that is driving the meeting? At the end, you leave the meeting feeling like it was a waste of time.
    Unhealthy use of socializing in the office setting is about pecking order behavior, cliques and favoritism

    Cons

    Being the leader doesn’t mean being bossy.

    Becoming the leader doesn’t mean telling everyone in meetings what to do, sometimes that has to be done. However, to become a great leader you have to lead by example. So why are so many bosses bossy? Typically it’s because their authoritative fashion has failed and they feel they have to be more prepared, even aggressive, to get what they want by having employees stay over 9 hours. What they don’t recognize is that when people don’t fully grasp, they’ll do something their own way and generate their own deadlines and priorities. However, this can makes a boss feel even more out of management, and this usually will not help the structure of the work environment that is why employees make errors in planning and forecasting.

    Advice to Management

    Prepare

    The most important step when initiating a meeting is to establish the purpose. Who needs to be there? What is there role in the meeting? What do you need to bring to the meeting? Plan an effective meeting so prepare and have the employee's making the major errors accountable.

    Communicate

    You need to let everybody know well in advance that this meeting is happening. Give them enough time to prepare everything they need to bring. The worst thing you can do is to call a last-minute meeting. Give them a heads up about the agenda so they are all in agreement about what will be discussed or what problem a team member caused. It’s also a good idea to check that tasks that need to be completed before the meeting have been done.

    There may be things that aren’t on the agenda that other people want to discuss. Try to schedule these topics for later on or at another meeting date.

    Wrap It Up

    Meetings start to get unproductive when they run for too long so once you have gone through your topics, wrap it up with the next steps. Who needs to do what and when does it need to be done by? Be specific about what you want to happen after the meeting.

     6 Things That Courageous Leaders Never Fail To Do:

    Invite opposing points of view
    Listen more than they talk
    Ask questions that teach people to think and catalyze solutions
    Keep their ego and need to be right in check
    Tell their teams explicitly that they have confidence in them
    Take responsibility for their decisions


  7. "use to be a great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance in Middlefield, OH
    Former Employee - Quality Assurance in Middlefield, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Masco full-time (More than 10 years)

    Pros

    not really any good reasons anymore except the pay is not bad. they use to care about there people but that went out the door when corporate took over.

    Cons

    The cons are they took everything away from the employees that use to make them look like they cared like little perks appreciation week, a 12 pack of pop for the 4th of july, we had perfect attendance rewards, they were small perks but they made you feel appreciated.

    Advice to Management

    wake up and treat your employees the way they should be there not asking for much try to be the way it was before. The employees are human and they do have feelings and a life after work.

  8. Helpful (2)

    "Special operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Good benefits
    Good pay if you're a good installer

    Cons

    The turn over rate is very high, the pay is very low for the amount of work done, and even employees that have been with the company for 10+ years are not getting paid what they should.


  9. Helpful (1)

    "Bad People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Masco as an intern

    Pros

    Free pop and snacks, good cafe, they take care of you when ever there are any holidays and are accommodating if you need to do something outside of work.

    Cons

    hire the wrong people, culture is very old, need to get the old people out, company needs a lot of updates.

    Advice to Management

    Very rude, hire better people


  10. "worst job in my entire life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Middlefield, OH
    Former Contractor - Anonymous Contractor in Middlefield, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Masco as a contractor (Less than a year)

    Pros

    there are no pros except the paycheck

    Cons

    Taking this job was the worst decision I have ever made. This company drains everything out of you both physically and mentally. Orientation training is all lies and they make it sound like its the best place to work and it is quite the opposite. My former supervisor should take training on how to be a human being, treat his employees with respect and get off his high horse.

    Advice to Management

    This company is not going to make it and they should be disgusted on how they treat there employees


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